If you like being talked down to by the rudest and most unprofessional people, then this is the…read moreplace for you. If you prefer to be treated like a decent human being, THEN AVOID THIS PLACE AT ALL COST.
Every single person I've spoken with here have left me feeling aggravated and disrespected. Even the lady at the reception desk treated me like I'm an idiot. How do you run a business like this?! How do you speak to your clients or just people in general with such rude and awful (lack of) mannerism?! Just having to deal with these people twice a year, at move-in and move-out, is already two times too many for me.
Every phone call my roommates and I have received from them made us feel.. honestly just harassed. They called us uncooperative and scolded us as if we were children. We are all full-time working adults, our parents don't even talk to us like that. During our last month before move out, Anne demanded a copy of our keys for them to show the place to potential future tenants (which we of course understand and agreed to), but she failed to follow up with us and never brought anyone over. Surprise, surprise, who would want to work these people anyway.
On move out day, I was scheduled to meet with Grace at 4pm. At 3:28pm my roommate received a call from her demanding to know why nobody was there. I also received a call from her telling me she's closeby. That's nice, we all have jobs, too, if we made an appt at 4, I'll be there at 4. I assumed I'd be meeting her at their office, and upon arrival, I was "greeted" by a rude lady at the reception desk who kept grabbing the papers in my hand and asking what I was there for. She made me put all the keys in one of their envelopes and made me write my name, number, and property address on there. Fine, that makes sense I guess. After she taped up the envelope she says to me, "Ok, call Grace now." ARE YOU KIDDING ME? SHE'S NOT HERE? Nope, she's not. You seriously couldn't have told me this when I got there? Is wasting my time fun for you?!
My bad if I didn't know that I was supposed to meet at the house, nobody ever informed me of this either. I rushed over to the house like a maniac and ran up to the door only to see her taking her sweet time to finish up her business in her car. She doesn't even greet me or introduce herself, I've never even met her before, but that's my stupidity to think they had the manners for that.
She walked around our carpeted house with her shoes on criticizing me of how dirty we are. We're pretty clean people and we did a pretty good job with taking care of that place, sorry we actually LIVED there and it's not cleaner than before we moved in. She said that the carpets were new when we moved in when we know for a fact from our landlord (and have pictures for proof) that it was not spotless and had a layer of dust on top due to its two year vacancy. Get your facts straight.
I left feeling angry and insulted, there's no reason for anyone to talk to you and treat you the way they do. ESPECIALLY for real estate agents. It's no wonder this place has such poor reviews. They don't even deserve that one star. If I knew how to contact their management to file a formal complaint, I would. But looks like the bad reviews on here are of the founder himself. Then what's there to do? JUST DON'T EVER USE THEM. Save yourself the grief, seriously, any real estate company is better.