Located in the heart of downtown Fort Worth, the Ashton stands out for it's elegance and beauty. This boutique hotel has been fully renovated and restored, but thankfully they retained its unique architecture. Ladies, the bathrooms are amazing. Separate shower and tubs, huge vanities and an excellent supply of bathing products. Each room is also equipped with full, fluffy robes and slippers. I was disappointed that my boyfriend didn't think to get a room with a dresser for our four-day stay, and an upgrade was not available. The Ashton over delivered when I called to inquire, quickly sending up two rolling carts (the kind with drawers you can find at BB&B) making sure we were able to fit everything needed. The customer service was impeccable. The breakfast of pastries and fruit that I ordered every morning was always delivered within ten minutes and was unbelievably fresh. The coffee was strong and delicious. The beds were comfortable; the room was equipped with an ipod doc. I would recommend the Ashton to anyone staying in Fort Worth, it is definitely worth the price. read more

My wife and I stayed here for her birthday celebration weekend. It was a great experience! We will definitely stay here again. We highly recommend the Ashton! read more

My wife and I stayed at The Ashton for date night. When arrived, the hotel upgraded our room since we where repeat customers. The rooms are always in great condition and the staff are always helpful and caring. We would recommend The Ashton to anyone. read more

Stayed at The Ashton on a recent girl's trip - Highly recommend. The room - King-sized bed in a spacious room for $360/night, including breakfast the next morning. Large suite with comfortable bed, very soft bedding and feather pillows. I enjoyed a plush robe, the in-room coffee, and the complimentary iPhone/iPod dock. Free wi-fi. The hotel - Just gorgeous. Business center, including computer and printer. Fitness center (which I never saw). Breakfast - $50 for two people. The eggs benedict, fruit bowl, and OJ was wonderful. Loved the 4pm house keeping service. The bed was turned down, cookies and ice were brought in. Very nice touch! Friendly and helpful concierge & valet ($20/night for valet). read more

Do yourself a favor; next time you are in the Fort Worth area and need to stay in a hotel, stay at the Ashton. A date night with the wife was made extra special by staying at the Ashton. After dinner down the street, we wanted to watch the second half of the Cowboys game. We went back to Ashton to sit at the bar, the tv wasn't on and there were a few people enjoying a quiet dinner. We asked the bartender (never got her name but she was great) if we could order some drinks and go sit in the lobby. She did better and told us to go sit and she would come to us for orders and serve us in the lobby. The drinks stayed full and it made for a really nice moment with some dear friends. When we returned to the room, we had fresh cookies from the hotel service team waiting for us on our pillows. Great experience and we will be back next time we are in the area. The personal service makes all the difference in a world of corporate hotels. read more

My wife and I booked the "Summer Stay and Save" package at The Ashton for our Anniversary after I had basically made my mind up to stay at The Adolphus in Dallas. The fact that they upgraded us to a Suite to celebrate our special occasion made the decision even easier for us. The location is perfect. We walked to a fantastic dinner at Grace which is located across the street. The room has floor to ceiling windows larger than most garage doors and the bathroom is extremely nice with a very large jacuzzi tub/shower. We have heard that the hotel's restaurant, Six 10 Grille, is excellent as well however we did not get the opportunity to try it out. As The Ashton is located just off Sundance Square, there IS some street noise until 1ish in the a.m. but that should be expected. Upon check out, we were being charged for overnight valet parking ($17) and when I called the front desk to point out that was included with the package we purchased it was removed with no delay. We also had a fun event with the housekeeping staff when they knocked on our door while we were getting ready for dinner and when I opened the door to let them know we were "OK" right now the kind lady said "OK" back to me and then walked right in and started straightening up our room for the evening. It wasn't a big deal as we were basically ready to go and the cookies she left us were enjoyed later in the evening. Beautiful small hotel, registered on the Historical Hotels of America, prime location near Sundance Square, this is a fantastic hotel to spend a night or a weekend! read more

Beautiful room!!!! Very comfortable bed, I came here for a short business trip and I have never slept so good in my life. I wanted to take the bed with me! The cafe attached is also great, I did not get a chance to taste the food, but the coffee was so good & gave me the pick me up I needed! read more

This formerly charming hotel in the heart of downtown Fort Worth has new owners, and a new "can't-be-bothered" ethos. We've stayed at the Ashton at least twice before, the first time for Christmas 2006, and we've recommended it to friends as an affordable gem: comfortable beds in contemporary but luxe rooms, warm and professional staff, a very good restaurant and bar, and not only pet-friendly, but pet enthusiastic. This year, we booked two rooms for three nights over the Thanksgiving weekend and it was like another place - our reservation was mixed up and the staff was only mildly interested in fixing it, the ceiling in our shower featured a rusty hinge on an HVAC trap door, not all of the lights in our room worked, and the phones only worked intermittently. I mentioned the latter problem to the front desk - "I'd like to order coffee service for the room, but the phone's not working" - and got no reaction (he directed me to the bar for help, where no one was on duty). The front desk no longer greets guests as they enter and leave - faces are trained resolutely on the computer screen - and the bellman, who's stationed right inside the front door, is far more interested in his smart phone than opening the door, even when guests' hands are full. Worse - if the restaurant hopes to attract the general public as well as its guests - the bartender had no discernible bartending experience (likely the reason the place was deserted by its discouragingly early closing time), and the one meal we had was mediocre. But I didn't get the impression that the staff didn't care so much as they were young, inexperienced, and untrained -- which means it's the owners and management who don't care. In which case they should lower the prices, and customer expectations. read more

I stayed at The Ashton for the first time this past weekend and My experience was very unsatisfactory. Upon entering the hotel which has a lovely lobby, we were unenthusiastically greeted by the cold staff. When trying to check in there was a mix up with my reservation. The staff resolved the problem very quickly and we were sent to our room. The Room - A pretty spacious suite. Large King Size Bed, Large luxurious Bathroom with a very inviting tub/shower. It didn't take long to settle in the room and get comfortable. We stayed in and relaxed in bed that evening while watching TV. The Issue - A few hours into the night our neighbors started smoking and you could smell it throughout the entire floor. The Ashton is widely advertised as a Non-Smoking facility. The guests in the room next to us continued smoking all night long. Smoke was coming into our room from the connecting door and the smell was awful. It was making us sick. Around Midnight we contacted the front desk to let them know of the situation. They said there was nothing they could do about it. I find that totally unacceptable. They moved us to another room on a different floor. The room they moved us to was much smaller than the original suite I had been in. It still had a comfortable king bed and at that point we just wanted to get to sleep. Overcharged - In the morning we ordered room service which was supposed to be included in my overnight rate due to the terms of the online booking special I got when I made my reservation. The breakfast was very good, and the server who brought it to our room was very friendly and genuine. When we went to go check out the computer system was down and they did not have a bill for me. They told me they would e-mail it to me. They didn't have anything for me to sign, they didn't ask me how my stay was, they did not even tell me "Goodbye" or "Thanks for staying with us" or "Sorry we had to move you". Nothing. Very unfriendly. A few days later I was sent my bill via e-mail. They had charged me for the suite that I originally booked but did not end up staying in, and they charged me $50 for breakfast that was supposed to be complimentary. I visited their website to see if I could find an e-mail to contact them about the problems I had, and their website has no answers. Only and e-mail for someone to contact about catering and booking for weddings. Very terrible customer service. Very terrible hospitality ethics. I live in Fort Worth and I will never recommend The Ashton to anyone. read more

Stayed at The Ashton after flying into DFW on the way back to California from Belize. The hotel was fabulous! We were greeted as soon as we walked in the door. On the way to our room one of the room stewards gave my husband and I bottled water and fresh homemade cookies. The room was amazing with a very comfortable bed. The room decor brought back the hotel's rich history. It was very classy and chic. The doorman was very friendly and had some great recommendations for dinner and things to do in the area. Though short, we truly enjoyed our stay! read more

Great place to stay. Excellent food and stellar service. Beds are comfortable and turndown service complete with homemade cookies plus a great downtown location make this a top hotel. read more

The Ashton is a nice hotel, but I had much higher expectations, especially for it being "historic" and "luxery." When we arrived we asked where we shold parked and were greeted by an older door man who asked, "why are you here?" Well sir, we are checking into the hotel you work at. It didn't get much better from there, The front desk wasn't very friendly either. The room, meh. There was a water damage spot on the ceiling, ink stains on the bed, wallpaper coming up in the bathroom, hair in the bathtub and cheap toilet paper that you could see through. We should have gone to the La Quinta, at least there we could had a complimentary breakfast and saved ourselves atleast $200. read more

We stayed in room 505 and it was spectacular. The restaurants & bars that conveniently snuggle its prime downtown location make it perfect for an upscale date night. The room was a piece of art. High ceilings towered above us in the suite and the windows peered into the downtown area; we paid the extra $19.00 a night ($219.00 total) to have a room with a view. The bathroom was very well designed with excellent tiling stepping up to the the long bathtub and back down into the heavy glass enclosed shower. Screw the chain hotels, splurge a bit & enjoy this fine one-of-a-kind boutique gem of a hotel. read more

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We selected this hotel for the location and because it was a small boutique hotel. Great check in and friendly desk staff. On the second day of our stay we returned to our room to find that it had not been cleaned, no bed made no towels, no trash emptied nothing. Went downstairs at 4:30 in the afternoon and complained and were told housekeeping had left for the day, and that they have been short handed on staff. Room was comfortable but very expensive considering lack of housekeeping services. Also they do not have coffee downstairs you have to walk next door and purchase a cup of morning coffee. No amenities just a room. read more

**This review would be for SIX 10 GRILLE** Was here for dinner with my vendors for a meeting last Wednesday; party of 7. at about 645p. Place was clean and inviting. Seated by the window. Granted it was mid week and it was probably not busy for the remainder of thenight but there was one server. she took our orders etc but not only did our orders come out what it seemed to be 5 years later... but the rest of the night was the same. Refills on drinks seemed forever! Food was great though, I had the sea bass and others had the pork.. we were a simple group. I wouldn't personally come back as there are other locations to eat at that I would think have better attention to detail and faster service... read more

My wife and I stayed here for the first 2 nights of our honeymoon and were very impressed with the Ashton! I spoke to Jorge prior to our arrival, who was kind enough to upgrade our suite to the incredibly gorgeous Presidential Suite. I can't say enough good things about the Ashton and its staff - but suffice it to say that they made our stay special enough that we're planning on returning for our anniversary. Would absolutely recommend the Asthon! read more

Great location just a block off of Sundance Square. It is a historic hotel that has been re-done in a nice way that is nice new and clean without taking away from its historic feel but also without making it feel old (if all that makes any sense). I feel like sometimes historic hotels try to have old feeling furniture and stuff in the room to make sure that you don't forget that they are historic. This hotel has nice new fixtures, and bathrooms, and free Wi-Fi, etc. I was also impressed because the rooms were fairly roomy for a histroic hotel. read more

Super friendly people-- I mean, exceptional people from the valet to the front desk to the maid service. The hotel is very nice too. I love hotels in old buildings like this and The Ashton is in a great location. . The rooms are very well taken care of. The building is similar to the Mayo Hotel in Tulsa and the rooms remind of the Atherton in Stillwater, OK. If you can, get one of the "05" rooms (like 405, 505) - they are in the corner, have more windows, and a bigger restroom. The downsides; - While the beds are adequate, the pillows are horribly uncomfortable. - The bedding is a sheet and a very heavy comforter. I found myself too cool or very hot. - The AC unit pumps 3x more air into the restroom than into the bedroom. So, by morning, the restroom is freezing and when you get out of the shower, be prepared for the artic blast to hit you. read more

We loved our stay! The room and bathroom were very spacious! We had a stand alone tub and a shower. The room was nice and quiet and the staff left us chocolate chips cookies. How nice! Plus the hotel itself has character and has a great location. It's a bummer about no room service, besides breakfast, but that didn't diminish our satisfaction. I would highly recommend it! read more

Third stay, beautiful hotel, near Sundance Square. Watch final receipt if traveling in tax exempt status.

Okay so I wrote this review below on Trip Adviser. Then I got the reply so I wanted to follow up to keep folks informed. You will notice that the Innkeeper stated that she would be contacting my son to "Make it right" Well 5 weeks later NOTHING. So it appears that the INNKEEPER responds but actually does nothing. On Trip Adviser you must wait 3 months to write another review. I'm sure she knows this and figures folks will just forget about it. Therefore, I wanted to get the word out on Yelp. So I suggest you pick another hotel. Original Review- "Let me tell you about my Son's and his new wife's experience at the Ashton. To begin with they waited over 15 minutes in the valet lane in front of the hotel. Since no one came out, His wife in her wedding dress unloaded the car and carried her own bags in to the hotel only to find there was no one at the desk for several minutes. Once they got their room Romance Package and "Honeymoon Suite") They were given a small room with a view of a roof top air conditioner. Now we are Diamond Elite members with Hilton and we could have gotten our kids a room anywhere, but we chose to pay almost $400 to stay in your hotel for this special occasion. It was to say the least extremely disappointing". (This was the actual email I sent to the INNKEEPER at the Ashton in response to her request that we give a 10 on a survey we might receive regarding the stay or let her know why we couldn't) That's funny because when I sent the response, we never received a survey. There are a lot of hotels in Ft Worth. I would look at one of them before I spend my money at the Ashton. Response from Innkeeper - Marcella-Vega, InnKeeper at The Ashton Hotel, responded to this review Responded 5 weeks ago John I do apologize for the delay in response, the email that you sent to me was redirected to my spam email folder, I have located the email and will be reaching out to your son directly to speak with him and his bride regarding their stay, as we would love to have the opportunity to make it right for them. It is unfortunate that their stay with us was not exemplary, as it is our priority is to create positive and memorable, guest service experiences, and in their case we fell short. Kind regards, If you look on Trip adviser you will find several negative reviews most of which have a response from the INNKEEPER. All basically saying the same thing but my guess is, well you get it. read more

Do not give these ass clowns your card information . Went for a nice weekend with the wife and was over charged 1400. dollars. A week before Christmas. still have not got it back and keep getting the run around from the staff. For the price there are a lot nicer hotels in the area that are honest and helpful. Thanks a lot for fucking up my Christmas. read more

Lovely boutique hotel with really spacious room and bathroom. Things I loved: 1) being able to put the luggage valet in the bathroom 2) water and cookies in the room. Really good cookies! 3) lighted magnifying glass in bath 4) lots of plugs for electronics 5) powerful hair dryer 6) Awesome staff! read more

Nightmare on Main Street, Ft Worth, Tx boutique hotel just renovated with new owners. Hungry spiders in room 406. Leaky faucets, bar open only on Friday and Saturdays, serving only breakfast and lunch seven days a week! Front desk help good but restaurant staff lacking any common sense. No Crown Royal whiskey in bar with no knowledge when empty bottle will be replaced. Myself and lady friend received numerous spider bites. Management compensated by not charging for valet parking!! Lame! I ended up at Dr. Office treating bites. Wrong room bill was delivered during the night and management admitted they knew of mistake shortly after delivery but no message was sent to our room. Wrong invoice was delivered to front desk and management did not offer correct invoice till I demanded it! read more

bathroom is awkward and impractical. got into the shower by climbing over an awkwardly high tub surround, and glass door impinges on toilet area. once in, i realize there is no bar soap or body wash, and had to climb out to look for some. nope. no soap! had to use shampoo since i was already shivering and naked. there is an oval drop-in jacuzzi tub being used as a shower. it stands proud of the tiled deck, so the deck fills up with water. i had to throw several towels at it to sop it all up. generally a dated, poorly done shower/tub area. $350 for this? a highway chain does better. bed very nice, room otherwise okay. i wish i had stayed farther out and taken a lyft or uber into downtown instead. read more

The worst hotel in Ft Worth!!! Sure it's quaint and in a good location but that is it!! There are absolutely no amenities! The have limited breakfast and lunch options and a bar that is only open on Friday and Saturday! Dinner is a choice between a salad or a sandwich and only available through room service! It is delivered to your door in a disposable container and for that they charge a 20% service charge! Not to mention that the rooms are hideously small if you get their "Deluxe Signature Studio Suite". There is a room and a bathroom. How is that a suite? Look elsewhere for a room! The Omni is a very good choice! Chapter 2 - I order a half bottle of Mondavi Cab and I get a glass of Barefoot Cab. I let it go because it's late. The second night I order a half bottle of Cab and I get a half bottle of Chardonnay! They are out of Cab!!! That is the reason nothing is ever right! I hate this place! read more

We had our brunch the day after our wedding four years ago at the Ashton. Our guests absolutely loved it! I have been dreaming about the bananas foster French toast ever since that day! Today we went back as an anniversary celebration. The French toast had no taste at all, heavy on cream, but lacking in flavor. The food was cold. The service was slow, probably due to two young ladies sitting at the bar who got lots of service... I hear the management has changed, obviously the chef has too. Sigh. Just shows: You can't go back in time :-( read more

Location: Smack dab in the middle of downtown Fort Worth. My wife and I were in town for the ballet at Bass Performance Hall. We were able to park our car at the hotel (valet parked it actually) and walk a block and a half to the venue. We walked to Starbucks in Sundance Square. We walked to dinner that night. We walked to breakfast the next morning. If you're like me and HATE parking in Fort Worth, this is a pretty good deal ... even at $22 (plus tips) for overnight valet parking. Facilities: Great. I don't know what else to say about them. Everything's top notch. Bed's super comfy with high quality sheets. The bathroom's elegant with flattering lighting around the mirror. It's just ... great. We didn't use any of the hotel's amenities, e.g., the gym. Staff: We dealt with two different women at the front desk and they were both delightful. Both of the valets we had were equally helpful and friendly. Price/value: The Ashton is a tad on the pricey side, due in large part to its primo location downtown. We paid $238 (including valet parking) for a small corner room on the third floor, which seemed reasonable to me. Cons: There's only one, and for me it was a pretty big one -- I couldn't sleep because of the traffic, sirens, and drunkards screaming "Wooooohoooooo!!!" every little bit outside my window. Now, this isn't exactly the Hotel's fault, so I'm hesitant to deduct a star, but the fact remains that I paid $238 for a hotel room and couldn't sleep ... which is precisely why I rented the room in the first place. I thought it would be a good idea to pay a little extra for a corner room, but what ended up happening was rumbling car engines coming from FOUR directions into my room since we were nestled between two busy streets at an intersection. The view was great, but once I turned the TV off and was ready to sleep, I laid in bed until 2:05 am when the last drunken "Wooooohooooo!!!" pierced my eardrums. I slept till a little after 5:00 am when fire and police sirens came screaming by my room -- the third time that night. By that point I was done trying to sleep, so I took my three hours of sleep and got up to take a shower. It should be noted that I'm a light sleeper and that my wife didn't have much of a complaint about noise, though she sleeps like the dead. Again, I don't know if it's fair to fault the Hotel, but if I can't sleep due to the hotel's location -- the sole purpose of a hotel room is to sleep after all, right? -- then is it really worth the price? Here's another strange con ... or maybe it's a pro? I don't know. A little after 8:00 pm we got a knock on our door. It was Hotel staff offering us two bottles of water and two cookies. It was a pro because the bottles of water stocked in the room's refrigerator were something like $6.00/ea., so it was nice to have some free water waiting for us in the morning. It was also sort of a con, too, because my wife and I were already tucked in bed (and not wearing much), watching TV, so it was kind of a pain to jump out of bed, throw on some clothes, and race to the door. read more

this place is not as advertised! website deceitful! service is awful! no restaurant and no food except at breakfast. no bar! rooms run down! do not disturb on and maids still came in the room.. staff unprofessional in dress and actions.. if there was zero stars i would give zero.. clearly crippled by covid with no plan! even though the rest of the state is open. no wonder a room was available when the city is sold out! stay at the omni! stay anywhere but here! feel like we are in a prison ! will never be back read more

A wonderful hotel. Room, accomadations and service were all perfect. Wonderful and extremely comfortable bedding, beautiful room, big nice bathroom. The best hotel I've ever stayed at. read more

A cozy boutique hotel right in the middle of downtown Ft Worth. Customer service was great, and the location worked very well. My room was not huge, but well done with a comfortable bed and spacious bathroom. Older feel, but with most modern conveniences. read more

Update: Upgrading my review from one to four stars. We received a very nice apology note for the mishap at checkin yesterday afternoon and also the breakfast vouchers that were included with my package. I am not sure if the apology was in response to my Yelp review or if the front desk person independently escalated the issue. While I hope it was the latter, the staff took care of us. Tip: To avoid issues at checkin, I suggest booking directly with the hotel. Original review: I chose The Ashton for a weekend getaway for my wife and I am not pleased so far. While the Ashton is a very beautiful hotel, the front desk personnel were rude and not very helpful in resolving my issue. I booked a package that included breakfast and when I inquired about the breakfast, they told me that it was not included if I book through orbitz. I explained that I actually booked via the American Express travel site and breakfast was noted as included. They told me that it's not in their system, which already had a problem because they had incorrectly set up their internal system for only one night when I had booked for two nights. Luckily, they were able to correct the reservation for two nights (since they at least had record that I prepaid) but their records did not show the bed & breakfast package. When I asked if they could look into the breakfast problem since the first issue was able to be resolved quite easily, I was simply told that they can't help me because it's an issue with the booking system. No apology or offer to investigate or escalate to management. read more

Wanted to do Fort Worth without the touristy trappings. Chose the Ashton Hotel for its historic designation because I really like that element. While the hotel is elegant, clean, and quiet with a great accommodating staff, there is very little of the "historic" remaining. The only trace of historic I could find was the elevator call button. Guess the "historic" is hiding beneath the modern design renovations. The shell remains but the details have been all but erased. Breakfast in the Six Ten grill was very nice, and again, service was great. Would have given 4 stars had the atmosphere been more historically preserved. read more

The hotel room was great. The valets were great. The front desk lady, Jazmine was TERRIBLE. She charged us 92.00 for 22.00 parking, and didn't take ownership of the problem. Instead she made it seem as an inconvenience to fix the bill. I guess she assumed because we were younger girls we would take the time to read the bill. From the moment we walked in the hotel she made us feel as if we didn't belong there. It was a special evening for the bride we were celebrating and Jazzy's attitude and customer service wasn't appreciated. Dialing the better business number next. read more

For the price this hotel was underwhelming. They seem to be relying on the location and history of the building instead of creating a stellar experience. Pros: - The gentlemen helping at the door with valet were so nice and welcoming. Cons: - The hotel isn't well taken care of. For example, the tiles in our bathroom were loose and popped up if you stepped just right. - Check-in is 3pm. At 4 we arrived and the woman at the front was cold. She seemed annoyed that we wanted to check-in. She radioed to make sure the room was clean. She didn't hear back and sent us to the room. When we arrived it wasn't ready. The housekeeper was nice and apologetic, but we had to wait in the hall with our luggage while she picked everything up. She didn't finish cleaning. A better response would have been to suggest we leave our luggage at the front or in the room's closet and check out Sundance Square while she finished. - There aren't many amenities during the week. It's pretty dead at the hotel and the menu offered is a small sliver of what's offered on the weekend. This makes sense just a bummer especially considering it's summer. - The lighting in the bathroom is horrible. It's so bright we couldn't use the mirror. I moved a bedroom lamp into the bathroom for light. - The hallways reeked of cleaning supplies. It my daughter had been with us I would have checked out immediately. - The room was quite small. We paid 2x what we typically pay at The Adolphus in Dallas, which is far nicer, larger, accommodating, and has more amenities like a bar and tea room. We also paid about $50 more than what we typically pay at The Magnolia in Dallas, which is also nicer and larger. Sundance Square is quaint, but I don't think it merits such a markup. I would not stay here again. I do not recommend this hotel. I have only stayed at one hotel worse than this one. That's the reason I gave this place a 2 instead of a 1. It's not the worst. read more

What a lovely hotel. It was perfect for our staycation. We had dinner at Grace across the street the first night. Breakfast at the hotel restaurant was AMAZING. Out for live music the second night and it was all walking distance. Service was impeccable and they have all the little extra that you'd expect from an upscale boutique. read more

The Ashton is quiet, quaint, and full of top quality service. The rooms are modern but retro at the same time sporting high ceilings, large window views, and adorable tiled bathrooms. This hotel flies a bit under the radar, but has a great location right on lower Main Street. This is a true Fort Worth gem and a must try. read more

Great downtown FW location. Really comfy bed and linens, delicious chocolate chip cookie's left for us in our room that night. I loved the Thames toiletries. Hotel is very quiet so if your looking for loud late night bar it is not here and we weren't so that worked out perfect. We will definitely be back. read more

We stayed at the Ashton last night for a bachelorette party and the rooms were great! The guest service on the other hand was not.Jasmine the front desk clerk was rude to us from check in and on. This morning when I woke up to a bill charging me 92.00 for parking instead of the actual 22.00. I called the front desk and she was rude about the mix up. The Ashton was great and so were the bell hops but I will not be returning because of the rude service we received at the front desk. read more

The hotel was nice and very comfortable. But the staff was not that nice, reluctant to be helpful and in need of some serious customer service lessons. We won't stay here again. It was a shock as its a expensive hotel. It wasn't just one employee, it was four! I think the hotel must have changed hands and something is wrong. read more