Excellent service, facility, and location. Convenient access hours during weekends and holidays.read more

I had my things in my first unit for about 6 months, and then I rented a second unit for my…read morefurniture for about 3 months. Some things I was not happy with were that the "climate control" was on the warm side. When I got my furniture out some of the off-white pieces had darkened and discolored, I assume from the heat and humidity. Also, some items with glue or adhesive were damaged. I don't know what temperature the building is supposed to be kept at, but it wasn't cool enough. When I rented my first unit there was a trash can in the lobby area where the elevator is, but eventually that disappeared. The dumpster is also inaccessible to customers. There is a restroom by one of the elevators, but every time I tried to use it, it was locked. If vagrants getting in the building and using the restroom is a problem, then why not require the doors to be opened by codes all the time, not just at night, or put a key code on the restroom door? That way paying customers are not inconvenienced too. I was driving about an hour to get to the storage business, so a restroom would have been very helpful after a long drive. Many times when I came to put something in or get something out of storage during the week, the same car was parked right in front of the doors to the elevator. I never saw anyone getting in or out of the car while I was there, so I can only assume it was an employee's car. There is not a shortage of parking, so why park in a spot that is going to cause an inconvenience to customers? If I ever need to rent a storage unit again I'm not so sure that I will go with Big Tex again. They are pricey for what you get.

I have been using this storage facility for 2 years. The staff is great but the elevators do not…read morealways work. Recently someone got stuck in the elevator and had to call the fire dept to get them out. This needs to be fixed !

Here we go again! This location was purchased by Extra Space at about the same time I leased a…read morestorage room. I was Larry of the property due to the lack of cleanliness. However, I rented it online through a promotional period for six months at a locked in rate. So I was stuck. Today I came to drop off some items and pick up some items. The place is filthier than ever. They never cleaned the inside, the floors are thick with dirt and dust and debris. One elevator was down with signage advising to use the elevator at the opposite end. When I left my storage space to go back to the elevator with items to take down the elevator, the only one working, was no longer working. I've extended my lease for three months prepaid period. Unless there is considerable improvement. I will be relocating to another storage facility. I noticed that the reviews are all very bad. CLEANING is the easiest thing and the cheapest thing to do. As a commercial real estate professional, and someone who has managed, least, sold, this property is in very poor condition Additionally, the air-conditioning is never working. If it's working, they have it set so high that it's not cooling. This has been the condition from day one. I did notice that the office is closed for renovation. Certainly that is needed as well. However, the office area and showroom filthy as well, windows, filthy, floors, filthy, etc. Once again, I saw someone coming in going to a storage space as if they live here. The staff in the office when it was opened was always polite. Either they don't have the resources to manage this property properly, or they're not hiring the right staff to get the job done.

Started off ok, then when I called to explain we needed longer storage for toys who go to children…read morein shelters around Houston, there was no care in the world. It went to 300 dollars a month for about a year with no other options given. We used a tiny space of the unit but that didn't matter to them. They didn't negotiate any other options, toys remained in the until maybe worth 300 when we were charged 300 for a year month after month. I would never give them business or recommend business again. What started out as a compassionate business quickly gave us the cold shoulder. Just sad.

awesome place, staff is Amazing! They made everything so easy, so glad I found them!read more

Wendy and Cyrus both have been a pleasure to work with. This facility is top notch, and the…read morecovered loading area in the front is critical when faced with inclement weather. Very pleased with the security features at the property and would HIGHLY recommend anyone in the region requiring climate controlled storage to visit the property and meet the staff. You won't be sorry.

Service is excellent... Facility is very clean... Exactly what we wanted it to be! Cyrus is…read moreexcellent too. Very helpful!

Very nice very clean…read more Used our space for overflow after my folks passed and then grown kids needed over flow space. Six and half years and we have finally been able to assimilate our overflow back into the empty nest space. Convenient Courteous Accessible We were on third floor; couldn't been easier to access. Easy to close down. Highly recommend; might have stayed longer but the steady $ increases (from $207 to $270 / month) kept the pressure on to close it out.

I am writing this review as a long term customer who pays on time. Today...Saturday December 23 I…read morereceived this email.Threatening me. Giving me 24 hours on Saturday to get my certificate. And if I do not do it in 48..I'm locked out. In the mean time, they are closing until Tuesday. Read this and consider doing business elsewhere. Dear iStorage Tenant, I hope this message finds you well. We would like to inform you that the insurance policy on file for your storage unit at 4456 North Brasewood Blvd is currently expired. To ensure continuous coverage, we kindly request you to provide us with a new PDF copy of the declarations page for your insurance within the next 24 hours. If we do not receive this documentation, an automatic insurance application will take place, resulting in an additional $12 premium charge. The coverage limit will be set at $2,000. Furthermore, please be aware that if the updated insurance information is not received within 48 hours, access to your unit and the storage facility gate will be restricted until the necessary documentation is provided. You can submit the required insurance documentation by sending the PDF to 8114@nsabrands.com. Alternatively, you may bring a hard copy to our office. Please note that only PDF submissions can be processed to ensure accurate record-keeping. You might notice they cannot even spell the street they are located on. It's a nice facility, but this is unacceptable. I hope I can discourage others because of this behavior. Saturday at noon..closed until Tuesday..threats! No pictures to attach...just the letter they sent.

I've been renting usuals from this location a lot due to needing to furnish 2 homes. The owner of…read morethis location is amazing and has the newest van and uhuals . The van literally has all the bells and whistles. I love driving it lol If I ever need a uhual, I always call him first bc he provides the best services and provides the best equipment in town!!

They make it easy to rent a space. Many affordable choices. Everyone that works there is kind. Very…read morehappy to be storing with them.

Great experience ! I was looking for a new storage place since my former storage facility has 2…read morebroken elevators. I was very impressed with Phillip, the manager. I will be moving my "stuff" into my new storage facility soon. They had a special going on for the month of March which will be very helpful.

Phillip Perez was outstanding. Positive attitude and very informative.Very secure storageread more

We had a great experience with Keillah and Big Tex on Wesleyan. The service was excellent and the…read morestorage area is clean and neat. Highly recommend this store.

We had a large unit here for 5 years and highly recommend. The space was clean, well lit, plenty of…read moredollies available, and the elevators always were working, a must as we were on the 6th floor. Keilah Cantù in the office was super nice to work with whenever we had a question. Secure entry and exit, always felt safe going in and out.