My mother, Ann Gann, was a guest at a monarch until the end. I believe the employees and leadership…read moreperformed in a professional loving manner with my mother and all family. I did not understand my mother's condition and often blamed the staff for what I could not grasp. Ashley, Kim, Vicki, Nancy, and others took a lot of abuse from me because I did not understand. These people, and others, deserve my apology; I am sorry for several negative comments. I now better understand the dementia situation. I now understand the team at Monarch had a grasp on my feelings before I knew what my feelings were. This is a great place for loved ones. I highly recommend The Monarch. Thanks to all at The Monarch. You are all great care givers and educators. God bless you all. Chris Gann

My family was so impressed by the compassion shown by everyone at Monarch during our very raw and…read morerecent experience there. We moved all our mother's furniture and items into Monarch in the midst of her taking a decline in health, going from her Independent Living apartment to physical Rehab facility to UTSW Clements in 5 short weeks.. She never got to see her new apartment as 2 weeks into what would have been her first month at Monarch, she had to be transferred to TBoone/Faith Hospice. Since she was paying both for her last month in the IL Apartment, plus Monarch, we asked for some financial refund consideration from Monarch given that Mom was unable to move in (in fact she passed yesterday, 12 hours after hospice). We can't thank Monarch enough for how reasonable, compassionate, and caring they were toward her situation (and of this writing they don't even know she's passed). They agreed to do something for us in terms of a credit consideration that was most appreciated and above-and-beyond. These are good people running Monarch. We so wish our mom would have agreed to move sooner as she would have thrived here.

I have had the pleasure of serving the residents of the Wellington for over ten years and have…read moreALWAYS seen a very capable staff at work with the sole purpose of providing a caring and family atmosphere. There are many activities to choose from and the food is excellent and has a menu with a wide variety but accommodating to any appetite. The cleanliness is "top shelf" and it is tastefully decorated. I serve close a dozen other senior communities in the area and I would rate the Wellington at Arapaho head and shoulders above the rest. Hats off to the corporate staff for their vision and to the management and staff at this location. Brian C.

I don't normally give reviews, but the Wellington exceeded any expectations! My dad lived in the…read moreassisted living quarters almost 9 years ago and the care he received was excellent. Last May, my mother in law moved into the independent living at the Wellington. There was still some of the same staff from 9 years ago. (That says a lot in itself). Everyone welcomed her and made sure she was included in activities. She received encouragement and support that helped her with the transition of downsizing and being recently widowed. She adapted quickly and was extremely happy to have found friends. After only being there for 4 months she became ill and hospitalized, during that time the staff at the Wellington continued to care for her cat. My mother in law was admitted into hospice and the Director of the Wellington made sure that her final days were at her home with familiar surroundings. He guaranteed an hourly well check on her and making sure they would turn her every 2 hrs. We are glad she didn't suffer long and that she was comfortable in her last days. The Director & staff checked with us regularly to offer help and support during her last days, they even found her cat a home. I would have given a 5 star rating except that the facility needs some updating, but floor plans and the windows make up for that. Can't say enough good things about both independent and assisted living at the Wellington!

My father lived at Sunrise for just over a year. The administration and staff of Sunrise were…read morewonderful. Their care, and attention to their residents is amazing. Our father had Alzheimer's and spent a year on the memory care floor. This of course, was a difficult time for him and our family. Sunrise staff cared for him, just as we would. Thank you Sunrise Plano for making his end of life as good as it could have been. We will never forget you.

This is in regards to the posting from a couple of days ago regarding Sunrise of Hillcrest at 635…read moreand Hillcrest. This has to be a boguss posting because I have recommended this community to dozens of people and know the Susan this person was commenting on. Susan respects ALL people and would never says the "n word" and would never refer to gay people as "you people". Never. It is a shame that a disgruntled employee or anyone else who has an issue with someone, would post an untruth about someone this way. Susan has the respect of her residents, their families, her employees, as well as, healthcare vendors in the community. There is no one that I would trust more to take care of my Dad or any other person I care about than Susan and her staff at Sunrise of Hillcrest. ~Rev. Angela Campbell

My wife, who suffers from Early Onset, has recently started going to Friends Place a couple of days…read morea week. She loves going. The staff is incredibly helpful and caring. The activities are fun for her, and she always comes home with a smile on her face. It is a great care facility.

Friends Place is fun. It allows caregivers to adults with dementia to keep their loved one home…read morelonger. Friends Place is like a country club/ cruise ship with breakfast & a 3 course meal everyday, non-stop activities, live entertainment and funny, entertaining staff! Caregivers can go off to work or run errands or just take a break, knowing their loved ones are not sitting around watching TV or sleeping. They're working their brains & slowing the process of dementia.

I have now killed three roaches at The Plaza. There is monster out gut the residents, you have to…read moreknock on the kitchen door, no healthy snacks at the nurses ' station and usually no nurses present there. They are short staffed, the furniture is broken and they are not up to any nursing home standard. The only good reviews are by his don, daughter-in-law and daughter. All others are negative.

I'm so glad we dodged a bullet by my father not ending up here. I had been speaking with their…read morecoordinator Sarah for MONTHS about transferring him here and suddenly at the last minute she drops a bomb about the transition. The amount of carelessness and lack of empathy is disgusting and I can see from these reviews it goes far beyond administration.

We had daily in-home services for my mom with vascular dementia. The caregiver was kind and…read morecompassionate, taking the time to learn all about our family so she could have meaningful conversations with my mother. Nancy with Grannie Nannies went above and beyond to meet with us first and find out what type of caregiver would meet my mom's personality. She stayed in constant contact initially to make sure everything was working out on a daily basis and that our needs were being appropriately met - all while providing extra tips for me personally to help me care for my mom's dementia symptoms.

Flexible, Focused, Friendly! You think getting Three F's is a bad thing? I disagree. It's something…read moreto be proud of. My mom had surgery and she needed help at home considering my schedule was chaotic. Granny Nannies were very FLEXIBLE in not only finding time for me but also worked around my mom's schedule. They also offered FLEXIBLE pricing based on those needs This was the first time my mom had a surgery and she didn't know what she needed in terms of recovery. The Granny Nannie team FOCUSED on exactly what my mom needed, proactively took care of things for her and around the house. When I greeted the care giver in the morning, I was greeted with a smile. And when they left for the day, they left a smile on my mom's face. Just a wonderful team of FRIENDLY caregivers. I would highly recommend giving Granny Nannies a try if you or a loved one needs that extra care.

The El Dorado needs kitchen staff retraining. They food service is inconsistent. Pictured are some…read moreof the meals my mom has been served lately. There don't seem to be standards, quality control or care in the kitchen. This is very concerning because they are serving the elderly, a vulnerable population. I have spoken with management several times and emailed them, no response. Here are some of the highlights from the Health Inspector report of the kitchen. 1. Person in charge present, demonstration of knowledge, and perform duties/Certified Fod Manager (CFM) ***The person in charge is not ensuring that food operations are conducted in a safe manner or that employees are following safe food handling practices as required. 2. Food and Non-food Contact surfaces cleanable, properly designed, constructed, and used ***The ice machine/bin is not clean. 3. Insects were present in the facility (flies) 4. Approved thawing method TCS food product is being thawed improperly. Thawing can be done under refrigeration, under running water or in the microwave as part of the cooking process. ***Employee moved the chicken under running water 5. Non-Food Contact surfaces clean ***Nonfood contact surface of equipment was not maintained clean; fan covers. 6. Adequate ventilation and lighting; designated areas used ***Ventahood needs to be cleaned immediately Read the full report below. https://discovery.cor.gov/Public/health/HealthTrak.nsf/webScoresForReadonlyAll/11003~83~10/02/2023?OpenDocument

Nice freshly decorated ,caring staff and plenty of activities if you want them . No complaints at…read moreAl This update is November 2023

This is in regards to the posting from a couple of days ago regarding Sunrise of Hillcrest at 635…read moreand Hillcrest. This has to be a boguss posting because I have recommended this community to dozens of people and know the Susan this person was commenting on. Susan respects ALL people and would never says the "n word" and would never refer to gay people as "you people". Never. It is a shame that a disgruntled employee or anyone else who has an issue with someone, would post an untruth about someone this way. Susan has the respect of her residents, their families, her employees, as well as, healthcare vendors in the community. There is no one that I would trust more to take care of my Dad or any other person I care about than Susan and her staff at Sunrise of Hillcrest. ~Rev. Angela Campbell

From the owner: At Sunrise on Hillcrest, we take a holistic approach to senior care, where everything we do has our…read moreresidents' specific wants and needs at its core. From support and peace of mind to personalized programming, we focus on your individual wellness and well-being so you can live exactly how you please. For more than 35 years, we've been committed to providing seniors the best possible support, rooted in the latest research and theories of aging.

What can I say about Mayberry Gardens? We moved mom there because the large Senior Living…read morefacilities she was at wasn't conducive to her declining mental capacity with Alzheimer's. Since day one, Dianne and the rest of the staff have been a blessing as we navigate this new phase in mom's life. I am so thankful that we found Mayberry Gardens and wish I would have found them sooner!

If you have a parent in need of assisted living I highly recommend Mayberry. The staff is great,…read morethey manage meds, cook 3 squares a day and go above and beyond what you actually sign a contract for.