The good parts are very good -- very friendly and helpful people who give back to the community. Doing a comprehensive inspection on your vehicle in return for a donated bag of groceries is a really outstanding gesture of care. You get photos and detailed notes on the inspection electronically, and they also print out a list of their findings for you to have. Now for the not-so-good. The major not-good is the outrageous prices they quoted in their estimate for suggested and needed repairs. Most of the items on the list were things we could do ourselves for far less money. Some were curious -- when the key fob and interior button wouldn't open the trunk, it seems the mechanic never tried just using the manual release on the trunk itself, which works fine. Similarly, they wanted a couple hundred dollars to diagnose why the TPMS system light was flashing, but they never aired the tires up to spec or test drove the vehicle to see if the light went steady or went out. And nearly five hundred dollars to replace the battery? I'm a shade-tree mechanic from way back, and it feels insulting to be quoted exorbitant prices for things that anyone who can follow directions can do. So, if your car repairs are paid for by insurance and the adjuster approves, or if you have an unlimited car repair budget, I'm sure this shop will do a great job, and you'll love interacting with the personnel. But we have already gotten the oil changed for less than 2/3 of their quoted price, and have two quotes on some major service that would have cost literally one to two thousand dollars more at this shop, so we'll reluctantly pass on any further work there. read more

Michael R. One star for Vanessa being polite. Our air conditioning on our car stopped blowing cold air all of a sudden. We called our regular mechanic we've been using for years who are honest, people of integrity, very good mechanics and for this reason we always take all of our vehicles to them but they were booked 3 weeks in advance. We made an appointment any way. We needed our repair sooner so I searched for mechanics that specialize in air conditioning and Auto Angels came up and remembering that my brother told me that they are good mechanics. So upon calling Auto Angels, they got us in right away next morning and told us that the repair would be $407 tax included. Later that day I received a call and was told we needed an AC overhaul and that it would cost $3074 and also other repairs needed totaling $11000 dollars including an oil change, stating that oil is very dirty. I mentioned to a lady on the phone that I didn't have $3000 right now but i would have to do this repair later and would go pick up our car. She was polite about it. We bought our vehicle brand new and have kept up with all required services and our vehicle has always run great. I talked with the mechanic and told him that we just had the oil changed not even driven 500 miles and he mentioned that if oil hadn't been changed for a while it will make the new oil look dirty. Being an auto mechanic myself sometime back, I immediately knew this was a lie and he was trying to bs me. Then I was charged $345 just for the diagnostic. This angered us. I called several places and asked what a diagnostic would cost just to determine repair if an AC unit needed an over haul. All averaged less than $200. Being charged $345 and never communicating this to us that there would be a charge for the diagnostic ahead of time in my opinion is crooked. We ended up keeping our reservation with our regular honest mechanic and he determined that there was no indication that we needed an AC overhaul but Compressor needed replacing and repair was just over $1000. Upon the start of the repair, our mechanic noticed that the nut that holds the pulley on the compressor was missing and was surprised the pulley hadn't fallen off so apparently Auto Angel mechanic forgot to put the bolt back or didn't tighten it and it fell off. Repair was made by our honest mechanic and AC works excellent with a 3 year 36000 mile warranty. We received a post card from Gabriel and Caroline requesting a review. read more

Knowledgeable, detailed oriented and dedicated to ensuring my vehicle was fix properly in a timely manner. Staff is courteous and my experience has been favorable. read more

Great service and great prices. I like that you can drop off vehicle early. Very nice folks

They are amazing. Professional, courteous and upfront. Super pleased with the experience.

Another excellent experience at Auto Angel! I brought my car in for its yearly checkup, and not only do I feel more confident than when I left my car with them, but the entire experience with the staff and the owner was fun, professional, and relieved all of my anxieties. It is so obvious that they care and that they work really well together. The atmosphere is always so positive and welcoming. I also really appreciate the fact that it is a locally owned and operated business. Thanks to Gabriel and his stellar team! Marlene read more

I called in to get a quote for my vehicle and the lady was not pleasant at all. First, she said that they would need to do an inspection (to me they just want more money). I told her that I have already had an inspection and know what needs to be replaced. She rudely snapped back at me saying well that's not how we work etc etc. I said no problem thank you and she hu. To me, this is an indication that they do not value their customers especially prospects. If I have never done business with you you would think you would put more effort in to make sure you have a good first impression. If this is how they interact with me now I imagine it's not any different/better down the line. Wouldn't recommend this company based on simple customer service. Not hard to do especially when you're getting paid to do it. read more

Seriously, these are some of the nicest and most trustworthy people I've ever dealt with in the auto repair world anywhere. I feel so lucky to have stumbled across them when I needed some work done and wouldn't even think of going anywhere else in Santa Fe. read more

Went in for their courtesy program with my daughters car. They go over the vehicle in exchange for a bag of groceries for the food depot. Gabriel and his staff were so courteous, professional and honest. My daughters car is running like it's brand new. read more

Took my Jeep in to fix cable disconnected from gear shift. Two other places said they couldn't see me for a month. These guys got me in right away. I dropped off the Jeep and they gave me a ride home all the way across town. The problem was fixed at a reasonable rate. They also did a diagnostic which could lead to upselling but all they did was give me the report with no high pressure sales. Additionally I couldn't pick it up right away so they gave me a code to a lock box where I could pick up the keys whenever I wanted. Great communication throughout, friendly smiling staff and good service. This is my goto auto mechanic now. read more

I went to the Auto Angel yesterday to get my front end of my car inspected and to see if I needed an alignment. The first time I walked in, I was told they do appointments only. The lady at the front is very kind, helpful and Todd was very informative too. He was listening to my problem and suggested getting a diagnostic done. I took my car in for the diagnostic and they found that I needed new struts, was very transparent about the diagnostic and pricing. I'm from out of town so I appreciated them dropping me off at my airbnb to wait for my car and also leaving my key in a lock box so I could still pick my car up after hours. When I came to pick up my car, my receipt was left inside the car, the car smelled really good and three dumb dumb lollipops were left in the air vent. Really top notch service and most certainty lives up to their name. read more

Passing through Santa Fe on a Friday afternoon and my A/C crapped out. Gabriel and crew took care of it right then. They were great! If I lived in Santa Fe I would be bringing my cars here all the time. read more

I've lived in Santa Fe for more than 12 years. Over that time I've been to almost all of the repair shops here. Until I started going to Auto Angel I had multiple disappointments: inaccurate diagnosis, poor quality work, poor quality parts, work not finished on time, unwillingness to explain the underlying problem or solution, items missing from my car when I got it back. Since going to Auto Angel, and its the only shop I've been to in 5 or 6 years, I've had none of these problem. Dependable diagnosis and recommendations, and consistent high quality work. No problems! There are other pluses, including friendly staff, support for community activities and support for food drives. But the bottom line is that I've never been disappointed in the quality of the work. They are the best! MEB read more

Excellent, thorough work and explanations of diagnosis/issues, friendly, didn't feel they were trying to push unnecessary services just to make $$, and I like that they give back to the community with food donations. Also didn't get the condescending "women don't know anything about cars" vibe/treatment that I have sometimes gotten when I first walk in for auto service at many other places. Highly recommend Auto Angel! read more

A great shop for auto repair and diagnostics. Helpful and communicative. They went above and beyond to help me with an electrical problem. Also performed a great comprehensive inspection without pressure to do the repairs at that time at their shop. Recommend. read more

They charged us$122 for a synthetic oil change what a rip off!!

After using Auto Angel on and off for 6 years, last month, in November 2022, I had the worst mechanic experience of my life. I am 61 years old - I have been taking my cars to mechanics as a single woman for 45 years - and I have never been ripped off or taken advantage of until November 2022, when Auto Angel not only treated me poorly and disrespectfully personally, but they charged me $400 and did not fix anything! I had a list of things that were not working and they stated that they troubleshooted them but when I saw the bill - and again they fixed nothing - I would be very very surprised if it was more than 45 minutes to 1 hour of labor, and again they charged me $400. I explained a former repair to a woman at the front desk - as context - it had already been fixed but I believed that it might have something to do with what I had going on. I corrected her twice, telling her that it had been fixed but I just wanted them to know what had happened. They then went on a wild goose chase for what had already been fixed. There is a communication disconnect between the front desk staff and the invisible people who are doing the work - and that communication gap creates a serious issue when it comes to repairs. I would encourage extreme caution for single women in particular, as I believe that I was targeted as a woman with the assumption that I was clueless - however, I am way more savvy than your average person about cars. They quoted me $200 to change out my headlights, for instance. That is a 5 minute job and maybe $20 in parts. They wanted $116 to change my windshield wiper blades - another 5 (or less) minute job. They quoted me $2,400 for a timing belt and then became defensive when I told them that I already two quotes - from two Toyota-only shops - one for $1,200 and one for $950. Nothing that I brought my car in for was fixed and I drove home with no headlights, just as I had driven there with no headlights. My brother drove up from San Diego to where I live in Taos, he was so distressed about what happened to me - and HE fixed my car! I will never, ever go back to these people and when I shared what happened with my friend who referred me to Auto Angel years ago he said "what?" - he was shocked - and he stated that he would not return given what happened to me. read more

Fantastic customer service, and really thorough inspection. They even send a link so that you can view all the details about their findings. They did, unfortunately, quote me a lot more for a repair than Subaru, so I'd definitely double check pricing. read more

After using 7 different auto shops in New Mexico, me and my wife both value Auto Angel because we know we can trust that they are doing their best. Don't listen to the reviewers saying this is a place trying to tack on expenses. It's just not how the owner and business are. This is an honorable auto shop with some skilled technicians. They are more expensive than a number of other shops, but you get a high caliber of work, quality parts, a three-year warranty that they really do stand behind, and well-intentioned trustworthy service. I've experience shady auto shops a number of times in NM; Auto Angel is no such place. The owner and business stand by their work, have repeatedly tried to *save* me money on all four cars I've brought to them, and are straightforward about the costs and benefits of repairs. Sometimes with the amount of business they've got, I could see how confusion or miscommunication could crop up. But the couple times I've had an issue arise, or there has been miscommunication, I've been met with receptivity and every effort to correct their errors. Among a variety of above-and-beyond experiences: the owner saved my butt by over the phone by walking me through an (unrelated) breakdown while I was in Denver - he was able to diagnose the issue, explain what was happening to me, and then help me correct it well enough to get from CO to NM again. No charge, on his off time. read more

I love the Auto Angel. After recently becoming one of their customers, I will never take my car elsewhere. They are very kind and respectful and knowledgeable and skilled. They generously contribute to the needy in our community, as they encourage their customers to do the same. They took great care of me and my car. And, their rates are very reasonable. Thank you for YOU, Auto Angel! read more

Found these guys online through some yahoo review or something weird, just rolling the dice and hoping for the best as we don't know anyone here yet to ask about car shops. Took the jeep in and they were thorough, replacing some torque something in two days and then referring me to Precision Transmission for some other (known) issues. Professional, courteous, responsive, and quick. Price was $150 but I don't know if that's good 'cause I don't know anything about cars, hubby said it was a reasonable cost- I'd go back, so far so good edits and more edits- have recently gotten some brake work done, an oil change, and something on the nissan- it's been a pleasure working with them every time, they are thorough in their explanation and recommendations and accurate in terms of timelines. read more

What a stunner to be told I need to leave my car there for an entire day to do a 30 minute process. I even said I could bring it another day but could not be without my car for a full day. WOW! Guess I'll cross this one off my list for good. What a way to turn a potential new customer away. Actually it would have been 4 new customers as 3 other folks were waiting to see how my request unfolded. They lost us all. read more

Gabriel and the staff at Auto Angel were all excellent in not only their mechanical know-how, but excellent customer service as well. I was visiting Santa Fe and got a pesky check engine light that also reminded me of some other issues I'd been neglecting. Gabriel was very thorough in asking questions to make sure they had a clear picture of what the issue was and how they could meet my expectations. He provided an item-by- item estimate with the understanding that often you can't really know what the job entails until you get into it. Their diagnostic process was comprehensive, the problem was solved and I was back on the road after paying the agreed price and felt good knowing they had fully documented everything they had done. They even followed up with a message saying that they appreciated my business. That's cool. Kudos to Gabriel, Steve and everyone at Auto Angel. I'm a fan! read more

I unfortunately experienced car trouble as I was in Santa Fe, was referred to Angel Auto and could not have been more pleased with the professionalism and attention to my problem Gabriel and the staff gave to the problem. It was a relay (whatever that is:), and they managed to diagnose and replace the faulty item so I was on the road to my home (175 miles away) in a few hours. Thank you so much, Angel Auto, kudos to all the staff. read more

For many reasons, I continue year after year, to come to Auto Angel with my car. 1) Gabe helps me with transport 2) Recommended by trusted, local friends, 3) Honest 4) Direct communication regarding auto issues---what is critical, what is not... .5) respect 6) COMMUNITY member, 7) Family man ... Each employee has been VERY helpful and I give this review as a sincere Thank YOU to all of them! read more

I really can't recommend Auto Angel highly enough. I came to get a second opionion on an expensive fix, and they began by walking me through the process and making sure I understood that it might end up costing me just as much as if I just had the dealer do the work. They ended up determining that the car only needed one of the parts the dealer had recommended, and their work cost me less than half what the dealer quoted me for. Throughout the entire process, they were transparent, honest, and happy to discuss my questions. Plus, they didn't try to persuade me to do a whole load of unnecessary maintenance, like the dealer and other mechanics have. Now my car is working good as new, and they have a 3-year warranty for the work. Overall, I have never interacted with a mechanic with such a high level of integrity and professionalism. So do yourself a favor and check out Auto Angel! read more

Are used to think that auto Angel was very honest and reliable. I have recently experienced, and heard of other women experiencing, them trying to urgently sell high-end repairs. I would really recommend getting a second opinion before proceeding with auto angels recommendations. read more

I was on a cross country road trip, the underbelly of my car painted with clay-mud, and a few funny sounds that made me nervous. While in Santa Fe, I popped into Auto Angel and the owner, Gabriel, came outside and looked under the hood, topped off my oil and sent me on my way without charging me! He was so nice, and thought it was brave of a woman to be off adventuring in her little Scion solo across the states. Furthermore, his business was having a donated food program, causing me to want to support him even more. A local business that takes care of its community--a gem of Santa Fe! His parting words re: my car were, "I'd trust my daughters in your car!" Very cool. So grateful to you for the wonderful work you do! Thank you! read more

I was new to Santa Fe and to my wonderful car when I discovered The Auto Angel. Owners and the garage team knew more about my car than I did, more than comforting, they have kept the car in tip-top shape for a very, very reasonable charge. Auto Angel is an honest service provider. read more

Not only is it a well run shop with friendly employees, Gabriel Garcia is the epitome of what you want from a local business owner. He loves Santa Fe and gives back to his community. Auto Angel sponsors Christmas toy drives, Valentines candy drives and trades vehicle inspections for bags of food for local food banks. I'm happy with the work done at the shop and glad to support a good local businessman in Santa Fe. Highly Recommended. read more

The Auto Angel is an extremely professional and honest Reliable Auto repair facility they support many local activities and charities and is a true asset to the community, donate the bag of non perishable goods and ask for the free inspection. read more

I took our Ram 2500 diesel in because our check engine light was on, Gabriel was so kind and checked the codes, explained what needed to be done. He was very knowledgeable and professional. He didn't end up charging us for checking the codes or the time he took out of his day to explain truck things to me. I'm incredibly grateful and definitely recommend auto angels! Thank you! read more

Wow. Thanks for the response 10 months later and saying everything was our fault. I will let your response speak for itself. Stay classy. Oh and we DID call you. You told us there was nothing you could do about the warranty. Had you actually replaced the head gaskets which was what the actual problem was, we wouldn't have had been out another $5k. read more

The weekend of July 4th of 2015 I was traveling with my four daughters from Phoenix to Colorado when we started to experience car trouble. In Albuquerque, we realized we had an issue when our Cadillac wouldn't take any fuel, it literally just spit gas everywhere. And since we had gassed up 200 miles earlier without any problems, we knew we were in trouble. After some debate we decided to push on to Santa Fe to insure that it was something wrong with the tank and not the fuel gage. To our dismay, upon arriving in Santa Fe, we were certain it was not the fuel gage. After stopping at 3 other mechanic shops, we finally found Gabriel at The Auto Angel. I explained the situation with tear filled eyes to this very knowledgeable, experienced and kind man. He examines the car, noticing my babies inside and then takes me back into his shop. He then states that he has an idea what would cause such an issue but since it was already 5 o'clock, and since he was fairly certain it was a big job...he asked if I could return in the morning. Now, his shop didn't open till 10am and his schedule was completely booked... But still he told me to have the car here by 8am and he'd be happy to take a look. The following morning he got my car in right away and within an hour knew exactly what the problem was and how to fix it. Now this particular mechanical issue was not critical but would normal cost somewhere around $600! Instead of him taking us for every dime we had, he knew of an alternative that would keep my family safe & bypassed the problem until we got back to Phoenix. It worked like a charm! Within no time we were gassed up and back on the road. Here's the kicker... He only charged me a very small labor fee for all his trouble. And then a couple days later he, himself, called to check on me, my family and to make sure the car was running properly... Which it is! If I lived in Santa Fe... This would be my go to guy for any and ALL car issues...Hands down! THANK YOU Gabriel...You truly are "The Auto Angel"! read more

If you are looking for quality service and to be treated respectfully GO HERE!!! Prior to finding Gabriel and the Auto Angel every time I had to get my car fixed I always felt like I was in the dark. THE BEST part about his customer service is that he will sit there and talk to you and thoroughly inform you as to what is going on with our car (he even uses diagrams!). I came out of the consult with a solid plan and a confidence as to what was best for my car. Oh and they are really good people! read more

Honest, reliable and competent. I even heard Gabriel refer a potential customer to one of his competitors because he thought the other shop could do a better job on the vehicle. I will not bring my car anywhere else. read more

Just the greatest people,they work so hard to solve your auto problems. I had an intermediate head light problem and they keep working on it until it was solved. read more

I don't give tons of reviews, but I have to say how impressed I was with these guys. Prompt, professional, affordable, and not unwilling to come in UNDER estimate! Highly recommend. read more

Go to the Auto Angel if you want to be treated fairly, with respect and to get the job done right. They use good quality parts and don't cut corners. Gabe takes good care of his employees, and they will take good care of you. read more

While on vacation from Ohio the "check engine" light came on in our Scion. After several attempts to find someone to check out the problem, we talked to Auto Angel. They had us bring the car over immediately before closing and within a matter of minutes, the problem was diagnosed and repaired at no charge. They are truly the Auto Angel. read more