These folks do not need me to join in and sing their praises, but I am anyway. What a nice, competent, knowledgeable, and helpful bunch by of professional people. I called with no expectations of getting in for at least a week and before I knew it I was booked in for the very next morning. My problems were diagnosed and I was called with a clear plan of action and a great price. They've been a staple in Santa Fe forever and now I know why. I, as a woman, have been so talked down to by Mechanics that I could hardly even bring myself to hire one at all. Not anymore. Alex Safety Lane will always have my business now. THANK YOU for being a bright spot at a difficult time!! read more

Horrible Experience, I brought my Highlander in for rotor and brake job all the way around. I wanted to purchase my on parts but they would not warranty them and assured me that their parts would be high quality parts. Two weeks after the work the rotors turned powdery bright orange. Which you could see through my jet black 2000 dollar TSW wheels. They said oh that's not important as long as they function. It was obvious that I had updated the look and performance of this older Highlander. What the heck? .....absolute nuts. They refused to fix it. So I shelled out the money for all new parts and Peerless did the job. Personally, I feel like, if I was man this would never of happened. Every time I drive by I flip them off. hehehe read more

These guys have kept my Volvo running smoothly For the last 10 years. Through packrat attacks on my engine and more. They consistently look for the most cost effective way to get me back on the road. read more

My engine light came on - and I took my car to Alex Safety Lane on a late Friday afternoon just before closing. Want to thank the welcoming Kim, Eli, the owner and Zack, the wizard mechanic! And the best part is my car is running so smoothly . Has not run like this in years. And pricing is very fair. read more

Can't convince me to go back. I was told my windshield wiper motor was out in the initial diagnostic. Had me put money down to order it. When I brought it back for a new motor, they called AFTER repairs were done to say it wasn't the motor but the wiring. I just didn't appreciate having to pay 4 hours of labor for incompetence. $607 for a mistake is too much. They did apologize, and I appreciate that, but still had to pay $600 for wire and tape..At the least an hour of labor could have been knocked off. 4 hours?! $607?! Manager couldn't admit their was a misdiagnosis. Feeling swindled. read more

We had just started a cross-country road trip when the dreaded 'check engine' light came on. We showed up at their door unannounced thirty minutes before they opened in order to see if they would be able to take care of us in time to continue our trip. They were very friendly and extremely accommodating. They diagnosed the problem, transported a part from Albuquerque, replaced the O2 sensor and some tubing, and finished the repair before the end of the day. With their timely help, we were able to continue our trip with very little disruption. read more

I would highly HIGHLY recommend these guys!!! Super intelligent, thoughtful and they solved a problem that others couldnt. Super thrilled I found them. read more

Beware...save your hard earned money. They had worked on my vintage Bronco since it was purchased in 1992 (drove it before I bought it), and have repaired it exclusively since. Last year what appeared to be driveshaft problems (history of it) while on the interstate. Had it towed in. Two months later they said it was ready. But they hadn't done anything on the powertrain. They said it was actually the tires, charging $490 for the advice. But the noise persisted. Immediately got four new tires. Driving home in the dark what turned out to be the differential went out. Towed it home and emailed what were they going to do about it. They responded they had no excuse and they would fix it for free. Then the excuses started. 'The vehicle was too old', 'They don't work on pre 2000 cars anymore (even though I'm grandfathered in and were happy to take my money before)', 'The parts are hard to find', and then the kicker 'It really was the tires' (!!!!!!). After months gone by an email 'Haven't found the parts', still more months, 'Parts not found'. Finally my lawyer asked what the problem was and they wanted to sit down and discuss it (like discussing why the gardener hasn't mowed the lawn in a year). Then offered to pay for the tires (??). I said keep your money and tow it to another shop. That shop had ordered the parts the next day and two days after they arrived it was back on the road. Lesson learned...familiarity breeds contempt. Rather than work one minute for free, they stored the vehicle for one year... for free. Real Phi Beta Kappa! read more

I would absolutely recommend them for any auto work. I took my vehicle in for multiple electrical issues, knowing they can be a bear to diagnose. Amy was super-pleasant and kept me apprised of what was going on, the progress of repairs and cost. No surprises--except for being happy with their professionalism and care. I would absolutely recommend them. Hands down! read more

Ethical, transparent, competent, communicative, efficient, organized, honest, and absolute experts. If you don't go here for whatever car trouble you have, small or large, you're making a mistake. Thank you to everyone at ASL this week for identifying my check engine light problems, making high-quality repairs, and keeping my 2010 Ford up and running, better than ever. I'll only go here from now on and will be recommending to friends and family. Alex Safety Lane is a gift to the surrounding community. read more

Well, the staff were friendly and accommodating but they could not figure out a problem with my Subaru. Still, a $400 charge. Took it to Mike's Garage who immediately diagnosed and fixed the problem. It's Mike's from now on for me. read more

I've been bringing my vehicles to Alex Safety Lane for the past 20 years! They are like family! So I only trust family to work on my vehicles. Just about everyone from the front office to the mechanics have been there a really long time. These guys are always super helpful and always get me taken care of and on my way down the road. These guys are the best! Thank you Alex Safety Lane for helping me and my family out all these years! We will continue being customers of yours and recommending your services to our friends and family! read more

The only reliable thing about Alex Safety Lane is that I ended up quite literally in the safety lane. Once I tried speaking to them they copped an attitude, blew me off, then lied to distract from the incompetence of their mechanic. Not a good experience. read more

My Ford F250 diesel lost power. I thought it was a fuel injector problem which would have cost a bundle. Ford dealer wanted half a million just to diagnose the problem, which would not be applied to any repairs. Alex Safety Lane diagnosed and fixed the problem which required an inexpensive part at a very reasonable price. Honest and efficient. read more

Beware of this place! They lure you in with the classic "we'll try this, but you should also do this, it will benefit you in the end." The trusting customer agrees. When you pick up your car, you find out everything they did,even the preventative things, they never fixed the original problem. Truly sad and disgusting. read more

Absolutely top-notch. An exceptionally friendly, honest, professional business that not only does high quality work but also actually cares about their customers. Family-owned and local. read more

I have taken my cars here for over 20 years! They are honest, reliable & I LOVE Ben!! I just had to replace battery terminals & all for brakes & rotors on my 2005 Xterra. They were spot on with their estimate & got me up & running in less than 24 hours! The BEST of the BEST!! read more

Was passing through on my way back to Atlanta, GA. Needed to get an alignment after hitting a curb and blowing out a tire. Took care of me quickly and I was impressed with the customer service and the knowledge of the gentleman doing the alignment. Great job and highly recommended. read more

ASL has been in business for many years, and there is zero question as to why. Quality. They explain everything prior , and will not oversell. Excellent service, professional, and friendly. Had a few issues and now my vehicle is running smoothly. Thank you ASL. read more

I own a 6 year old Infinity G37 Convertible. Before moving to Santa Fe, I had always serviced it at the dealership from which I bought it. I took it to Alex Safety Lane, told the representative that my Infinity hadn't been serviced for more than a year, and asked for an oil change and 360 degree inspection. They called 2 hours later and recommended that I replace the cabin air filter. Nothing more. Frankly, had they recommended other items I would not have been surprised. I will definitely be a repeat customer! read more

Fast, thorough, saved me $ by avoiding unnecessary work. After mediocre service from 4 different Santa Fe garages, I've found My Place. Five stars all day long read more

So my 2006 Ford focus had a major 60,000 service today. William Bransford (Billy) was the mechanic who covered every thing I needed. It is so nice to have an honest mechanic who shows you the things you think you need but was not necessary. Huge auto bay, and a big team. I cannot recommend this center and Billy enough for their honest service and good pricing. The car drives so much nicer now. I am having problems with the electrical and the resolved my problems with this car, and I knew it was more than a simple job. This car's electrical has been problematic for years. Now I am driving safely, have our break lights back, don't have to use the auto shift over ride to get it out of park. (Something Ford here in Santa Fe quoted over $1000 to fix) I am returning next week to have the front breaks done as they are getting thin where he showed me. I really trust Billy and this center. Thank you for taking a load off my mind with this and it runs beautifully!!!! Very smooth and no vibration at idle. Head on over, you won't be dissatisfied. read more

Ben and the team at Alex Safety Lane really saved the day for me today. Woke up to a dead battery on a Friday morning. They had my Forester in and out in just over an hour. Great people, great work, great customer service. So happy to have them close by in case I need repairs again. Thank you!! read more

Five stars and they don't even know! I've got a few cars and been annoyed that my Porsche I've got isn't as easy as some of the American cars to work on. Had a stripped oil drain plug and went to a couple of places to see if they could help me out to loosen it. No one would touch it without an appointment. Went over to safety lane, and a quarter to four, walked in, asked for help, Steve pulled me into a bay and loosened the bolt in seconds and had me back on my way home where I was able to change my oil in minutes. It's a neighborhood shop and it looked like they have lots of bays and business. Was it a stupid simple job? Yes. Do local businesses care if you're in a little pinch? Usually not. If I've got a job that I can't do myself they've just earned all my business, hands down and not a second thought. Thank you guys for taking the time. read more

They've been servicing both my vehicles for a lot of years. I always get prompt professional service. They diagnose small problems before they become big problems. They find ways of keeping costs in line. There is always the possibility of unexpected problems but they've always treated me fairly. They've earned my trust repeatedly. read more

My 2004 Jeep Grande Cherokee Ltd. needed serious repair and would have cost more than the car was worth....almost had a heart attack. William was able to find parts from out of state and repair at a significantly reasonable price....and I got my sanity back. This is not the first time I've needed their help. Ben and William have always taken care of my car and explained what they are doing....I like that. They know I take care of my Jeep with 180,000 miles and if something needs to be looked at, they tell me. Having a car that old is going to break down again....it's good to have people you can trust. Thanks again to everyone who works at Alex Safety Lane....you guys are "five stars - Plus" read more

These people are slick as their oil!! They used non-brand parts and claimed they were on the invoice. The only way I found this out, was because the Subaru Dealer showed me the parts that they replaced and he said they were "generic", which turned out to be more damaging to the car! NEVER GO TO THESE PEOPLE, THEY SEE A WOMAN COMING AND SEE $$$$$ read more

I simply cannot say enough good about the owner, the staff and the work they do. End of story.

They were okay at the beginning... but then they tried to charge me for an hours worth of labor plus parts ($90 ) to change one brake light bulb. They did call to let me know it was out, I said okay, but for something that simple ( open the trunk, move flap out of the way, twist and pull the old one out, twist & push the new one in, 3 -5 mins tops ) on a 1990's crappy Volvo sedan, I thought it was a nice gesture & good customer service & I would just pay $6 for the part.... but when I saw an extra $100 on the bill, I complained and all i got was attitude & a list of lame excuses to rationalize their expense, from, sending out people to get the part, having two mechanics install it, looking up schematics, testing & checking etc.. sorry all BS. and I cant trust them anymore. (they did eventually cut it down to $50 after complaining and catching them in a lie, still way over priced especially after spending $700 on another issue) read more

Alex Safety Lane is a super professional shop with great service, knowledge and caring advice. And they do this for a price much more reasonable than a dealership. If you want your car maintained or fixed by the right people for the right price, look no further. read more

These guys are so nice and take care of the customers. I recently moved here and have only had one mechanic work on my truck. Everyone knew who I was the second time I went back for more service. Great work, no problems after the job and they take care of your vehicle while they have it. Very pleased :) read more

Yes my friend went here and she was a woman and she got taken. What a rip off, this guy claims to have changed her radiator fluid. I've never in my life seen black radiator fluid after being flushed. He charged her $175. and claimed the color of the fluid is normal ...radiator fluid that is dark a special kind..yeah right. As long as I can remember clean fluid is a bright green. So after showing me this she then goes to jiffy's and the guy there says her fluid is terrible and was really dirty. The kid at Jiffy's said it wasn't done right the procedure done at alex safy. There are a lot of crooked mechanics out here in this town...jheeez read more

ASL did a safety check, and reported that my coolant system should be flushed with hoses replaced. This was over $350.00 of a 750.00 bill. Two days after driving my truck to Taos County, I noticed fluid leaking under the engine. I first thought it was gasoline, since I was pumping gas. I was able to take my Ford to my local mechanic that Saturday, and he found a hose of my coolant system was old and broken. He replaced this and my antifreeze for $32.00. ASL should have found this hose needed replacement with the safety check as well as the servicing of my cooling system. I feel lucky my truck failed close to home. I could have been stranded on the highway. When I called ASL about this mistake, the customer service rep stated a number of times that my truck was old (1994) and that ASL can not find everything. I felt they were not taking responsibility for service work I relied on. read more

For over ten years I have dealt with Alex Safety Lane. They have been honest with me, always giving me a quote for all repairs. We have taking two cars into them over the years. They have always given me a ride to my office and picked me up. I recommend them. read more

I've been in twice and will not return. The first time I was charged 300$+ to drill out a bolt on my exhaust down tube. That is not a 3 hour job. They also torqued down my head bolts without asking and charged me for it. I am lucky those did not break. The second time I had a bad noticeable rattle in my front suspension. They told me that yeah they heard it, but did not know what it was, that'll be $50 bucks... come back when it is louder... My control arm bolts were loose. They should have noticed it. I will not be returning as I gave them two chances and they let me down, but I might have gotten off easy. read more

Mom's car was making a funny noise, so they tried to get her to replace her perfectly functioning transmission with a high mileage junkyard replacement for thousands of dollars. Got a second opinion from Precision Transmission, who correctly diagnosed a bad wheel bearing, which they quickly replaced at a low cost, even though they're just a transmission shop. read more

I have taken my car to them for brakes, oil changes, transmission service, belt replacement, and tire rotation. Their service charges have been reasonable and their work has been good. They've taken time to explain repairs to me if I asked. I feel like they're taking good care of my car. read more

While on vacation to Santa Fe our truck had "over heating" problems en route from Texas. We "limped" into Santa Fe on Sunday, Aug. 16, 2015 and made an appointment with this firm for Tuesday, Aug. 18. Another garage tried to correct our problem on Monday, Aug. 17 but was unable to diagnose or correct. The staff at Alex Safety Lane had all the proper equipment to diagnose, correct, and test drive our truck to complete repair. We continued on our vacation without further issues. Thank you Alex Safety Lane for your professionalism, understanding, and quality work at fair prices. I tried to give the staff a monetary tip but it was refused---how cool and professional is that? Great team of professionals!! read more

Brought my vehicle there for basic maintenance work, to fix an oil leak and to change fluids. When I got the vehicle back, the transmission was leaking and it still had the oil leak. Alex Safety charged a considerable amount of money to replace the main seal and it kept leaking oil. After denying the vehicle was leaking any oil or transmission fluid at all, and after numerous arguments, they finally agreed to fix the problem. I had it at the shop four times and they still never corrected the leaks, they said they would have to send my vehicle to a transmission shop to fix that particular leak. I decided to bypass them and took the vehicle to a different mechanic. He discovered and corrected the problem right away. Alex Safety had put a 90 weight gear oil in the transmission, which would have caused considerable damage to the transmission if it had not been corrected, they also reversed the drain plugs on the transmission, another error that would have caused severe damage. To be certain, I also had this diagnosis confirmed by the vehicle manufacturer, who assured me that putting 90 weight gear oil into my transmission would have caused irreparable damage resulting in my having to spend $2,000 to buy a new transmission within five months. Their lack of attention to fundamental details of the vehicles they service plus their refusal to put things right after they screwed up the job in the first place has convinced me to not only not do business with them ever again, but to warn others who may consider taking their vehicle to this shop for repair. What's frightening is they were voted "Best of Santa Fe". I guess they're the best if you like sloppy, careless worksmanship done on your expensive vehicle. I will NEVER use them again and I will make sure to let others know that as well. read more

I went to Alex Safety Lane because I was new to Santa Fe having moved from Denver where I had a very honest and reliable mechanic. Not knowing where to turn to when my car broke down, someone recommended them to me based on 16 years of good service. However, over an 18 month period I not only had to drive all the way back to Denver to have work they did on my engine mounts redone TWICE, they also tried to convince me my clutch was shot when I just needed an oil change. They literally told me I had "maybe 3-4 days, a week TOPS, because it was unsafe to drive." But if I had them fix it "now and not wait", they would charge me less money. Because of the bad service I had experienced previously, I asked for my car back just in case, and had someone else look at it. They said the entire car was more than fine. I continue driving on the same clutch a FULL YEAR after they told me I was in dire need of a new one! DO NOT GO TO ALEX SAFETY LANE, THEY ARE DISHONEST! read more