I needed to replace a blown out tire quickly as I was on a roadtrip through Santa Fe. The service person pulled the tire I needed from another order and had it installed within 30 minutes. If I lived in Santa Fe, this would be my regular tire shop. read more

I had a flat and was able to inflate it enough to drive to Big O Tires near me at 4860 Main Street just off Los Cerrillos (close to the Walmart Superstore). They took me in even though it was near closing time and fixed my flat in no time flat (LOL). Then they surprised me by saying it was free...just to be nice. WOW! Made my day. I was already planning to give them 5 stars for taking me in on short notice and for everyone being so friendly. Keep up the great work! read more

Big O Tires - Super clean garage and waiting area. - Tires Near Me - Santa Fe, New Mexico

My son-in-law went to Big O for an oil change on his 2016 Mazda. He also had a headlight out and even though he had watched a video on how to do it, he decided to have them change the light. When it came time to pay, they charged him 200.00 to change the light, something that takes about 5-10 minutes. They ripped him off. I don't recommend trusting the front office guys at this establishment. They told him that it was a difficult job. They're just not honest. read more

I went in for an oil change and "complimentary" tire rotation. My wheel and tire flew (broke) off of my truck. This happened April 15, 2025. We have had zero communication. I have had to resort to going into the shop to get information. They fixed the hub and a few other things, but now my truck is stuck in limp mode and they've said, it's not their problem! We have now been without our 2011 Tundra for almost two months. This company is a joke, they're investors (as they're a franchisee) are a joke! i have been a loyal customer, for a very long time. DO NOT, I REPEAT, DO NOT TAKE YOUR CAR TO ANY BIG O TIRES!!! read more

Big O Tires - Evidence of damage caused by Big O - Tires Near Me - Santa Fe, New Mexico

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Truly the best. They do there work on time and are honest I've used them several times in different states and consistent.

My 79 year old mother took her 2025 Honda HRV with 8,900 miles to this store on 02/09/2026 with a single flat tire. They ended up convincing her that she needed to buy 4 new tires, as well as an oil change, air filter, cabin air filter, coolant exchange, brake fluid exchange, and two different types of alignment, for a total bill in excess of $1,500. This is a senior citizen on a fixed income. And clearly, a 2025 Honda HRV with less than 8900 miles on the odometer would not need four new tires and all of these services. The car was/is still under warranty, but they failed to recommend to take it to the local Honda dealership first. read more

If seven hours to fix one flat tire sounds like good service - this is the tire "expert" for you.

Needed carry in rims and tires mounted and they turned me away out of hand because I didn't buy them there. I have three cars and now none of them will go to big o for anything. read more

Took my car in for oil change and tire rotation. That all went well, as far as I can tell, although I was not happy with their choose of oil viscosity for my high milage old vehicle. Tip: specify your preference. I just requested an non synthetic but received a syn blend. They furthermore told me that upon inspection, my car would require all 4 brake pads + rotors to be replaced and quoted me the price of $1238. The parts for this job at Big O come to $809. The very same parts at an online warehouse for discount auto parts come to $170. I dare ask: where do they purchase their auto parts? But draw my own conclusion, taking my business elsewhere read more

Oil was topped off to the proper level after being changed and the tires were rotated correctly. The check in employee had an unpleasant disposition and the mechanics who changed my oil left oil on my door handle and shifter knob. read more

This is my 2nd negative experience at the Cerrillos Road location in less than a year. The 1st one occurred in November, 2024, when I purchased a set of tires. Although I had an appointment, it took them 4 hours to complete the job. The 2nd negative experience occurred yesterday. Again, I had an appointment and even arrived 20-25 minutes prior to my appointed time of noon. This visit was for the tire rotation, balance - part of the agreement when I purchased the tires - & alignment and it took them 3 hours to complete the job and, to add insult to injury, my vehicle was damaged pre-alignment process. Not sure how the accident occurred, but I head a loud crash, followed by a lot of profanity and instinctively, I knew my vehicle was involved but at the same time, hoping I was wrong. Unfortunately, my instincts were on point, especially when the Manager approached me while I was sitting outside and asked me to follow him over to the bay where my vehicle was suspended mid-air. He showed me the damage, apologized profusely & accepted responsibility of making me whole again, either through their in-house repair service or one of my choosing. To his credit, though, he did "comp" the alignment. That being said, had the attending mechanic been focused on the task before him, this "accident" might not have happened. Needless to say, I was hotter than fish grease, but I realized that reaming the Manager would have served no purpose, because the damage was done and the remainder of my day ruined! Even though I am due complimentary rotations for the life of my tires, I will be looking elsewhere for my future tire needs. Oh, and don't bother making an "appointment", because it means nothing. I do, however, strongly advise that you take a lunch and some good reading material, because it's more than likely that you will be there for quite some time!! read more

I made an appointment for a brake exam and to flush and change the brake fluid in my Subaru. When I arrived I asked how long it would take and was told 1/2 hr to 45 mins. I watched through the window as service guys checked my brakes and then left the car with the hood open for about 45 mins then finally backed it out and drove it around back. There were probably 8-10 guys working including the front desk attendants. One of the attendants - the youngest- told me that they were going to inspect my brakes for a 2nd time, and I assumed the brake flush had been done and someone was doing a test drive. After another 15-20 mins I asked another attendant where my car was and he said it it was parked around back and still hadn't been serviced because there was only one "technician" working that day and he would have to do the work. I asked why I wasn't told about this sooner because I had other errands to run. He apologized and said he was sorry and that someone must've "miscommunicated." I said I'm sorry as well, but I needed to leave and that they were losing a customer. A simple explanation by one of the 8-10 guys there could've made all the difference. I left and don't intend to ever go back. I'd been there for tires and alignments in the past. read more

Rescued by Family While visiting my mother-in-law for her birthday in Santa Fe, her left rear tire was completely flat one morning. After securing the "doughnut" spare, I was at a loss as to where to take the flat tire. The immediate response from two neighbor was, "Big O Tires!" In a call that was immediately reassuring, Steve simply asked if I could get to 3153 Cerrillos Rd in a half hour. I had an appointment. While just getting out of the car, Jose came out with my service order all started, asked if there was anything else that needed attention and asked for the keys. In 30 minutes I had new friends at Big O Tires that felt like family, sending me off with all the wheels checked and the spare stored away. read more

Big O Tires - Flat! - Tires Near Me - Santa Fe, New Mexico

Big 0 Santa Fe fixed an incomplete job done by a tire company in Taos. A very kind and helpful man immediately saw to what needed to be done without hesitation or charge. Thank you! Santa Fe Big 0 will be my go to whenever possible for tires, etc. read more

I am a 72 year old lady stayin Santa Fe from Texas. I had a flat tire and went to Big O. Steve was very helpful and professional. when I went to pick up my vehicle, there was a terrible rain storm. Pablo went and got my vehicle in the parking lot, backed it up to the front door and with an umbrella, walked me to my vehicle! so kind and considerate! thank you Big O, Steve and Pablo! read more

Oye nightmare if a morning saved! Driving cross country when the tire pressure light came on. We arrived when they opened and although they were booked, they fit us in and fixed the tire saving me hundreds. Definitely the best in Santa Fe! Yea read more

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I stopped here with low air pressure on a tire. These guys were amazingly helpful with a stressful situation--got my tire off, tested it, and sent me on my way quickly. Super customer service here, and very friendly. I will stop here next time I need new tires for sure. read more

My car decided to act up when heading back home from the mountains, and they saved the day! I was a walk-in, so I knew to bring in a good sized book just in case they'd be slammed (because they're amazing and of course they're busy and require an appointment to be seen sooner). The attentiveness and services that they provided were spot-on, the attitude of staff was a combination of kind, professional as well as awesome, and I always feel confident with them handling my car. Also, when I spoke badly about my car (which I never do usually because I believe in energy transference), Tony even cautioned me to be mindful of how I am with my car, which was beyond cool. These guys are awesome. I pray everyone who gets their car seen/worked on here, is kind and patient with these fellas. They handle so much all day long. They work damn hard so we can all feel safe on the roads. They're kinda a big deal. If you're a walk-in, bring in humility, gratitude, a big book and a snack. Thanks again you guys! If you ever want a free hypnotherapy per staff member, Tony has my business card! Best, Michelle read more

We have been a great customer of Big O Tires for many years since they had been located on Cordova Rd. We were always very satisfied with their service. They we're always helpful fixing our flat tires, especially since we had purchased the tires there. Lately though since going to the location on Cerrillos Rd, just to have tire fixed, we have been told (pressured) into having to buy 4 new tires. So we have changed our go to tire store to Discount Tire. They are very willing & able to repair just the one tire. Disappointed in Big O Tires. Lucero read more

High volume operation. Service scheduled, and walk-ins with flat tires. Effective response to whatever needs doing. Friendly and professional. Well staffed. Well Priced. read more

These guys really helped me out a few months ago. I had a flat, showed up at 6:50 AM (they open at 7) with no appointment and a train to catch across town. Hunter had us in and out fixed the tire and charged us nothing! We even made our train! I have called since with questions, and Jose was kind enough to answer the phone even after they closed and take the time to give me what info he could. Really great customer service! read more

Today I went to get a new tire because of a bubble from a pot hole and a nail removed from another tire. My appt. was @ 1 pm and I was told that it would be an hour to complete the job. At 2 pm I get a call from big O asking me where tire key was. I said that I did not know but I just had purchased another tire two weeks ago so they must have had the key to replace the tire. After some time, I get another call. So I walked over there from Wendy's next door and they told me the person that put the new tire two weeks ago must have misplaced the tire key. I asked why they called me at 2 pm to get tire key when my appt. was at 1 pm (obviously did not keep their word about the one hour time wait). They told me to go to BMW to get a tire key and Big O would pay for it. I went to BMW and customer service rep told me they would need to order the key and that it would take a week for the key to get there. I went back to big O and said that I wanted the tire that I had purchased and will have BMW do the work. Now I have to wait a week to have my tire replaced and nail removed. I should not be driving the car, it could blow out, so I will probably have to rent a car for week. I will call the manager tomorrow. read more

The last time I was here (when I purchased tires) these guys were great. Fast service, courteous, welcoming staff. Today I noticed that there was a nail in my tire. I pulled in and the guy told me that it would be about an hour. Two and a half hours later and my car still hasn't gone back. At one point I look in their garage and not one person is even in the garage... pretty sure they are out back smoking a joint. Another half hour and I'm leaving. Fuck you Big-O Tires. read more

Honest and knowledgeable and reasonable!!! Hugo Steve Chris and Jose!!! Gracias!! They are timely and courteous as well.

Super disappointed to be a customer here. Bought 2 front tires last August, 11,000 miles ago. Tires are shredded and ducked today. No warranty credit, they claimed that because I refused an alignment st the time, that the warranty is void. So here I am again, dropping another 200+ dollars, paying for the alignment that they have now advised me is necessary if you don't want to buy tires every six months. Do you think they could've mentioned that last time? Oh and I am now here an hour and a half still waiting for the work to be done. F*ckin weak sauce. read more

I take all of my cars here because the service and quality is better than anywhere else. Tony is incredibly helpful at"and I will always refer family and friends to this Big O. Santa Fe isn't known for its service or quality but this location stands well above the standards, rivaling the competition in much larger cities. read more

I made a mistake. Please ignore the last review. Big O is 5 star! Santa Fe is lucky to have them. read more

The techs fit us in very quickly. Our tire pressure on one tire was suddenly low and we thought we might have a nail. They visually inspected and then did a dunk test and found no issues. They adjusted the air pressure on all 6 tires on our dually (they had to remove the outer rear tires to access the valves on the inners) and we were done within an hour. Friendly and professional service. Highly recommend. read more

A great tire store. Efficient and friendly service. However, go there at your own risk. The store manager was not wearing ANY PPE during my visit, did not even pretend to wear a mask and was insulted and insulting when I asked him to do so. None of the workers had on any PPE whilst inside my auto changing the oil and rotating the tires, no doubt taking their cue from the manager. As an immune-suppressed senior citizen I was appalled. One wonders is this ignorance or do they just not care? read more

I made an appointment for an oil change and to check a tire that periodically lost air. They got me in as promised and took good care of my issues at a very reasonable cost. This was my first time there, but won't be the last. read more

My hats off to this store manager and crew. Got up this morning and drove over to Big O Tires on 3153 Cerrillos Road in Santa Fe.Spoke to young gentlemen when first arrived explained I was traveling passing thru but had steering issue. This problem started From Big O Tires in Pueblo, CO.on the 10th. Had taken to get alignment before trip. Anyway left on trip and steering was terrible on highway ,constantly pulling hard to left. Anyway BigO Santa Fe got me right in and put my pickup on frontend rack and within fifteen minutes told me that their print out showed front end alignment was way out. So I mentioned it was just aligned by their store in Pueblo CO on previous Saturday. The manger Hugo Miramontes in Santa Fe said no problem they would take care of issue....well let me tell you not only did they take care of issue they didn't recharge me. Now that's why I don't go anywhere else for tires. This store and manage gets 10 stars. Very nice manager and the assistant manager Dennis Miramontes and the young new guy which I didn't get his name along with the alignment Technician. These guys did a top notch job. Customer service was perfect. I would highly recommend this store to anyone. Great job guys. By the way truck has never driven so good. Phil B. 2002 Dodge Ram read more

Big O Tires - Tires Near Me - Santa Fe, New Mexico

I'll happily explain my review of two stars. I'm sure there are moments where this location CAN be 5 stars but for me, this time, it was 2. I was grievously misslead to believe that I could purchase a set of brand new shocks and have them replaced at big o tires. So I get in the car, drive 8 miles to them and Uber 8 miles back only to get a phone call 5 minutes after getting home that they couldn't do my car. The best part is, when I arrived with my car I was told I WAS TOLD the car would be taken care of. The level of psychological craftsmanship and aptitude of some of these employees is far below average. Some of these employees (and I won't name names) clearly have no aspiration to complete any level of school, receive a degree of any sort or accomplish life changing goals. As such, their attitude reflects a demeanor that isn't helpful in a professional atmosphere. There's no point in arguing with them. The owner, Keith or Kevin (have forgotten at this point) just so happened to be there while this debacle was going on. He saved this review from 1 Star. He came out and personally apologized to me. That, that alone... is worth a star. But not 3 or 4 or 5. Employees to learn proper demeanor, manners and attention to detail. I'd love to go in there for a week and teach them some psychology!! Otherwise their prices are reasonable, they work fast and efficiently. read more

Big O does a lot more work than tires. They service the entire driveline, brakes, shocks etc. Their work is good.

Highest recommendation! Someone ran me into a high curb on St. Frances and I heard my tire go. I worked the phone to find the tire store nearest me and it was Big O. I'd never heard of them or noticed the store before. The tire lasted just long enough to get me into the parking lot. Hugo - the manager - was conscientious, polite, professional and instantly on it. He didn't have the tire in stock - this was Friday - and kept the car for me until Monday. The tire came in on schedule and Big O put on the new tire and did an oil change all before 11AM Monday. Great service, lovely people - fast and responsible. I'll be going back to them for maintenance and urge you to do the same. read more

I hit an enormous pothole on the way to an event in Santa Fe, and when I called Santa Fe's Big O Tires location, Jose told me that they would do their best to handle a (severely) bent rim and possible blown tire within the remaining 3 hours the store was open, given that I was visiting from out of state, and was staying in Albuquerque, and needed my car pronto. When I arrived about 30 minutes later, they had my car up and ready to hit the road in *an hour*. Jeffrey muscle-hammered out the rim and refilled the tire (not damaged, after all). Honestly, the efforts of Jose and Jeffrey were heroic: Jose simply wanted to make the rest of my day better, and he did: I pulled up to my event and scored a parking spot out front, with 1 hour and 22 minutes left on the meter (in downtown Santa Fe)! It's stunning to me that a hazardous situation can become magical when people help with such excellence and humanity. read more

We were vacationing in Santa Fe when we got a flat tire and contacted Big O Tires to ask if we could bring our car in. Even though it was almost closing time, they graciously fit us in and patched the tire on the spot. Everyone there was courteous, professional and friendly- if we lived in Santa Fe, they would definitely be our choice for tire/auto work! read more

The Miramontes brothers are great. I take my GSA fleet to the shop. I never have any problems and we get the best service in town. I will continue to recommend everyone to Big O Tires in Santa Fe, NM. read more

I am so happy I was close to this shop when I got a flat tire. It was going to be a 2 hour wait, and I had my toddler who was needing lunch, and our two dogs, so we weren't in a good place to sit and wait. Someone was able and willing to help me get my spare on, and I went on my way and they got to the tire and called me when it was done. I couldn't be happier with the service I got, and now I have a place to go to, if and when I need service in the future. read more

Incredible customer service at this shop. We had a punctured tire and they welcomed us as walk ins. Very quickly they were able to repair the tire and put it back on our car at no charge! They were very friendly and accommodating throughout the entire process, we will be purchasing our next set of tires from Big O thanks to this great experience! read more

I took my truck in for an oil change and the back brakes to be replaced. They de y they didn't have enough time so asked if they could keep it till the next day. Finally done and I was about to leave an noticed there was a dent and my tail light cracked in the back of my truck. When I whew what had happened they said they don't know. That they checked the cameras and did see it being damaged. They pointed out where my truck was and I saw where it could have possibly happened because the paint and the height matched the damaged area. Even though Tony the acting manager wiped the area from the pain but couldn't get it off the tail light. So of course he denied it and told to me to react out to my insurance to get it resolved. So after over charging for brakes and service for $900.00 I also need to come up with my deductible for the dent they put on my truck. My advice don't go there. So that you don't get over charged and they don't damage your car. Because they will take no responsibility for it. By the way my brakes are still squeaking.. lol.. been going to them for a while for tires and other services.. never again.. read more