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    The Auto Firm

    4.3 (6 reviews)
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    Autobakers - BMW M6 with very low mileage

    Autobakers

    (83 reviews)

    Mission Hills

    I recently purchased my Aston Martin Vantage from this dealer and had a great experience. The…read moregentleman were kind, professional, and upfront. They gave me my time and space never called to pressure me even though it took me over 2 weeks to make my decision. When it came time to negotiation they were upfront, had no hidden fees, markups or pre-installed dealer add-ons. They were extremely transparent and made the car buying process so easy. I've had the car now for a few months and have had zero problems. I would highly recommend them.

    I've now purchased two cars from Autobakers, a Porsche Cayenne for my wife in June of 2024 and,…read moremost recently this June a Mercedes Benz E63 AMG for myself and both experiences have been outstanding. While the dealership may be small, they're extremely attentive to their guests and take real pride in the cars they sell. As a car enthusiast, I don't take purchases like these lightly, especially with performance vehicles where condition and maintenance history matter. I will walk clean away from any car that i suspect may give me issues. Both cars I bought came with excellent service records, which tells me Autobakers is very selective with what they choose to offer. They're clearly not just moving inventory they're curating quite honestly what is a pretty good collection of cars. Each time I came in, I had specific questions and concerns. Frank and Eugene didn't gloss over anything, they shared details, pulled records, and made sure every aspect of the car's condition and history was transparent. On my most recent purchase, there was a minor cosmetic issue, and they made sure it was corrected before the car left the lot. After test driving the car, and doing my own research with service records, I told Eugene I was returning to purchase the car. I scheduled a second visit to see the E63 with an appointment at 11:30 AM. Not to waste my nor Autobakers time ( or any dealership when I purchase a car) I came in with my own bank pre approval both times, and the process couldn't have been smoother. I arrived on time, and Eugene took care of my time, I was driving home by 12:05 PM. Fast, professional, and no games. If you're serious about what you drive and want a team that respects not just that but also respects your time, Autobakers is absolutely worth working with. I'll definitely be back.

    Galpin Honda

    Galpin Honda

    (2.5k reviews)

    Pacoima

    Dear Galpin Honda Customer Service,…read more I would like to share feedback regarding my recent service appointment. I have been a loyal Galpin Honda customer for many years and have purchased three vehicles from your dealership. That is why this feedback is important to me. I continue to choose Galpin Honda because I value the dealership, and I hope to continue doing business with you. As a loyal customer, I believe I should consistently receive friendly, respectful, and professional service from every employee I interact with. When I arrived for my 7:15 a.m. appointment, the first employee I encountered was Veronica at the service drive. Unfortunately, she did not greet me, smile, or acknowledge my arrival. As the first representative customers see when they pull into the dealership, I believe a friendly greeting and welcoming attitude are very important. Thankfully, my service advisor, Vazrik Masihi, completely changed my experience. He provided outstanding customer service from start to finish. He was kind, professional, friendly, and made me feel like a valued customer. I truly appreciate the excellent service he provided and wanted to recognize him for going above and beyond. Employees like Vazrik are the reason customers continue to return. Although I had an appointment scheduled for 7:15 a.m., my visit still took about 45 minutes. While the wait was reasonable, the customer service I received from Vazrik made the experience much better. Unfortunately, when my vehicle was ready, Veronica again displayed poor customer service. She handed me my paperwork, brought my car around, and walked away without saying a single word or even letting me know my vehicle was ready. I was left standing there trying to figure out that my car was waiting for me. This was disappointing and felt unprofessional. I also want to mention that I visited the dealership the previous week for a different service, and another service advisor, Matt, was very rude during that visit. Having two negative interactions in such a short period is concerning. I hope this feedback is taken as an opportunity to improve the customer experience. Veronica is often the first and last employee customers interact with, and a friendly greeting, a smile, and basic communication can make a significant difference. On the other hand, I hope Vazrik Masihi receives the recognition he deserves for providing exceptional customer service. I wish every employee treated customers with the same kindness, professionalism, and respect. Thank you for taking the time to read my feedback. I hope someone from your management team will review my experience and reach out to me. As someone who has purchased three vehicles from Galpin Honda, I value our relationship and hope to continue being a customer for years to come. Sincerely, Carolina Perez

    Very disappointed with my experience at the service department…read more I called ahead of time to make sure they could take care of an issue with my son's car -- a panel underneath the vehicle had partially come loose. My son confirmed he had never hit anything or caused damage, so we were surprised this happened. It appeared to be an issue with the screw coming loose, which made me wonder if this was a factory-related problem. When I arrived for the appointment, I was told it would cost $240 just for diagnosis and to secure the panel. I was then told that if the panel was damaged, the repair could cost around $1,400. I found that extremely frustrating and unreasonable for something that does not appear to be caused by the owner. Unfortunately, they were not willing to help or consider that this could be a manufacturing issue, so I decided not to proceed and left. I'm very disappointed with the service experience and will not be returning!!!!!!!

    The Auto Firm - car_dealers - Updated July 2026

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