DO NOT GIVE THIS PLACE YOUR BUSINESS!!! UNSAFE VEHICLES!!! WARRANTY IS BS!!! THEY WILL DENY…read moreWARRANTY CLAIMS FOR THINGS THAT ARE SUPPOSED TO BE COVERED!!! My wife and I purchased a 2006 Mercury Mountaineer from the Springfield Missouri lot. We have previously purchased a 2004 Oldsmobile Alero from the same lot and had a great experience with the service and kindness of the previous people who worked there. This time around not so much. They didn't even bother to clean or detail the vehicle. We were in need of a good vehicle and came back to the place we were treated great before but we were treated like dirt this time around and very rushed. The manager had to take the vehicle to get gas so we could test drive it and informed me that it was making a noise due to the tires being worn out and they were going to put new ones on. When I was checking the front end to see if it was due damage to the front end, since the front bumper had some damage, I saw that the front sway bar bracket on the passenger side was bent with no rubber bushing in it and the top bolt was broken off in the frame. The driver side bracket was loose with both bolts backed out about halfway from what I could see with about a quarter of an inch space between the bracket and the frame at both bolts. It looked like someone had started to put it together and forgot to finish it. I informed the manager at the time, before we even signed the paperwork about the issue and she said that they would take care of it too. I also informed her that the wrench light came on during the test drive, which I found out later is an issue in the drivetrain, and she said they will take care of it as well. Come to find out the tone ring on the cv axle that the speed sensor reads is cracked and broken and loose on the hub of the cv shaft. When I took it to get the new tires the person who they called to get the purchase order from threw a fit about the new tires but they were already done so they went ahead with it. While they were on the phone with the car lot they informed the car lot that the front sway bar issue was dangerous and needed to be taken care of. The tire shop could not get it in so they sent me to a place right around the corner from CarHop and they said they would not do it that it needed to be done at a frame shop since the bolt was broken off in the frame. At this point my wife who works in the Emergency Room of the hospital contracted Covid and we had to deal with her getting the covid pneumonia and recovering from it. Then as she was getting well enough to go back to work I got covid and the covid pneumonia and almost died from it and had to spend a week in the Covid ICU. I took about a month and a half to recover where I was able to get out again and do things. Since I live 40 miles or so away I could not go back and forth to try to find a shop in Springfield and I took it to several in my local area and they were either denied or they would not do it because it was either too hard to do or they would not do business with CarHop. The only one in the area who was willing to help us and deal with it was B.A.T. Boys in Branson. After several months and attempts to get it repaired and covered by CarHop as was the agreement now we have been denied over and over again for repairing an unsafe vehicle we were sold and lied to about by the manager and salesperson. I am retired and disabled, but I am also a trained mechanic both in automotive and diesel applications, and I plan to do the work myself at this point. I plan on contacting the Better Business Bureau and the CarHop Facebook page and any other sites I can to post the pictures of the unsafe vehicle that we were sold and let everyone know that they would be better off going to ANY other car lot and do business with them. You will not get any more business from me or my family after this piece of crap is paid off.

The customer service here is amazing , they really try to work with you no matter your situationread more

Have had my car 3 years. Before even signing the contract I explain i will be starting a new job…read moreand be paid on the 1st and 15th. They say fine. Year 1 they call me and tell me I have been behind for months and that for 9 months due to my pay schedule, I would have to pay more to get it current and be fine. So I do. Year 2 call me with the same bullshit. So I pay more for 5 months. Year 3 they call again same thing. Every year in January too by the way. Same thing. So I finally get paperwork that changes my date which for 3 years they never even mention. I am still not even half paid off either even though my payments have just gone up and up. I was also told and signed the contract giving me free oil changes for life of the vehicle. They literally stopped doing it with no communication or nothing then lied on the phone about an email even though John in CNAC said on the recorded line no one knew. And then quickly rephrased when I mentioned the recorded line. I do not have this email. They harass and train staff to absolutely treat you like garbage and protect the company. I hope they get shut down and all those assholes are unable to be hired. You guys are trash and I hope yall burn in hell. They have done nothing and are ripping people off and laughing about it after.

everyone there was very friendly! Dave (the one i chatted with on the phone & i believe manger) Sam…read more(my sales guy LOVE THE PLANTS in his office(; ) and i believe Sarah (finance). My overall visit was a bit rocky dealing with a bratty, tired, one year old. But never once did i hear any complaints, weird looks, ect. They we're very kind, gave me time if i needed to deal with her moods. They even waved and tried to talk! Sarah even gave her snacks! It all meant a lot to me considering i was not planning on being there for more than 2 hours! i love the car they offered me and will definitely recommend others! if i could give a higher rating i would! Thank you to everyone that helped a single(ish) mother buying her first car!

Online application for checking account is a train wreck! It's advertised, "Open an account in just…read moreminutes." I wasted 30 minutes entering all of my most personal, private information into their website before I found out I wouldn't be able to complete the application because when you're opening a new account you HAVE to make a deposit, on the spot, from another bank account. The whole thing reminded me of a spoiled little kid. You can't deposit a check per mobile banking to get started and you can't go ahead an open the account and then hand carry a check to one of their branches later that day, either. Not happy!!!!!!!!!!!!

1 star is too high for these crooks! Talk about a joke of a dealership. Look up used car dealer…read moreand see this dealership!! WHAT A COMPLETE WAISTE OF TIME!! I even asked to put money down on the pickup and they said no worries we will hold it for you. Beware Anthoney and Landon will screw you!!! DON'T SHOP AT THIS DEALERSHIP IT WILL HURT!!

do not do business with this company! ever since their best sales rep ty left it's been almost a…read morecriminal racket. they repoed my daughter's car the morning the payment was due. hope they're ready for a lawsuit

DO NOT DO BUSINESS WITH THESE PEOPLE!!!…read more My fiance was notified at the end of January that his motorcycle had sold via their consignment program. Here is is the middle of April, and his lien has yet to be paid off. We have still been making payments all of this time. We have called 20+ times. Each time, we are told that whoever we need to speak to isn't there. More recently, our calls have been completely ignored. I drove out there and spoke with Allison, who is a lying manipulator, and still nothing. She told me that her boss was gone, but would be back first thing in the morning. When my fiance called, he was told that the boss wasn't there and would return his call the following day; that was three weeks ago. We have been given the run around and have yet to receive any answers. We reached out to the Christian County Sheriff's Office and an officer was dispatched out to the store. We have now been advised to hire an attorney due to the missing bike and the missing money. Don't trust these shady people for a second. They are nothing but a bunch of liars and thieves.