So if I had done a review on the first install it 100% would have been 1 star. Apparently I had…read morereceived defective carpet, so it would pull out easily and also the carpet had a pattern stain that you could clearly see once vacuumed. It also had several gaps where the seams met. The installers assured me this was normal and that the seams would fade. I was shocked considering the price we paid for the carpet. Also, I asked a few experts in the area and they also agreed this was not correct at all. Well two weeks later and it honestly looked worse. So I called them back. They "fixed" the seams they said and left. I didn't have a chance to look before they left as I was on a work call. I checked shortly after and same deal. I ended up calling my project manager at Sunn and she came right out to check. Well lo and behold, she immediately could tell something was wrong even though the installers assured me twice that everything was ship shape. She had me send over a piece of the carpet to get tested by the vendor. That ended up being about a one month waiting period. The vendor got back to me and agreed that the carpet was defective and offered a full replacement at zero charge. They were extremely compassionate and empathetic, so it made me feel much better since the installers made me feel like I was going nuts. So we got the second install done on the carpet and it is MUCH better. There are still issues at a couple seams, so I am not 100% thrilled. But it did take care of the major issues we had. To be honest, I was pretty surprised the whole time that the GM or owner of Sunn carpet didn't follow up on this at all. The only thing that saved them from a one star review was their project manager to be honest. So I am so appreciative of her help in all of this. But I do think that better quality control would help this company a lot. Also, a follow-up after install to ensure customer satisfaction should be standard. But it is what it is. I would be a bit hesitant to use them for my next fooring project given the circumstances. But at least it wasn't left in the state of the first install. DM me if you would like the first or second install pics. If I posted the first install pics here I think it would severely hurt this business, so I refrained from that.

Sunn Carpets performed exceptional results for our luxury vinyl flooring and stair carpet runners…read more Project management communication and time were right on schedule. We were quite satisfied with the quality of the work and clean up after the job. Our sales provided the information needed for us the make the best value solution.

Super easy process . It's a bit on the higher end of cost but they make it so seamless it's worth…read morethe higher amount.

Ver professional and transparent estimate. Nothing was hidden…read more The estimate was itemized and they took the time to answer questions.

don't waste your time dealing with Atlas Floors. Very poor quality we wasted a lot of our…read moreprecious time picking out carpet picking out tile, getting quotes and dealing with these people and they totally ghosted us when we were ready to purchase.

Atlas followed through with everything promised and more. We could not be happier with the final…read moreproduct. Installers cleaned up as if they were never here. Wife is speechless! Can't wait to begin the guest bath project....atlas has our business!

We had a very good experience, starting from when we called for information, then with the…read moresalesperson, Mr. Santos, and finally with the team that came to do the work--they were very organized and did a great job. Thanks Express Flooring!!! Five stars

Express Flooring has truly exceeded our expectations. From start to finish, the experience has been…read moreprofessional, efficient, and remarkably well‑executed. The work completed in our kitchen, living room, hallway, and all the bedrooms is outstanding--the quality and attention to detail are immediately noticeable. The installation team arrived on time, maintained a professional and friendly attitude throughout the project, and took the time to answer every question we had. Their workmanship and care for our home were evident in every step of the process. Based on our experience, I highly recommend Express Flooring for any tile or flooring project. They have earned our confidence and our continued business.

Champion was very pleasant to work with. We needed around 1100 square feet of nasty carpet replaced…read morewith a wood look floor. We also installed new carpet in the master that is stain resistant and has memory foam padding. It's nice under-foot :) Our realtor swore by Champion and referred us. It is a family owned small shop. The drive from San Antonio was well worth it... I do feel that the prices are in line with the excellent quality we got. The install was scheduled around 1-2 weeks out and the crew came to install everything in 2 days. They cleaned up everything and even installed matching quarter rounds. We would definitely use them again and get lots of compliments on our flooring.

Everything went perfectly from the first visit to the store all the way through the installation…read more We shopped quite a few places and their price beat all their competitors and from the moment we walked into the store we felt confident in the quality and service we were going to receive. We are preparing to do a few more rooms but no need to shop around... WE WILL BE GOING BACK!!!

I had an amazing experience with Cristy and her team with Floors Covering International West San…read moreAntonio! They Cristy was hands on from the very beginning and came out to give to some measurements and put together a quote. We picked out our flooring and scheduled the installation. Cristy was on time for every single appointment and followed up with us timely. My mother who lived with us passed the weekend before our installation was scheduled and Cristy made it so easy to reschedule. She even brought a card and flower by and dropped it off. I never expected that and it was so incredibly thoughtful. Finally the day came for installation. We went to stay at a hotel to get out of their way, we have a 9 month old who is into everything, so we thought it would be better to be out of the house. Cristy checked in with us daily to ensure we knew what was going on and if we were on schedule. The team was professional. They stayed later in the evening several nights to ensure the floors were completed in a timely manner. The end result is beautiful and Cristy's team will be our go to from now on for any floor related projects.

I am so happy with Floor Coverings International! I'm a Realtor in SA and I have a client who was…read moreselling their home but lived out of state. As we were getting the home ready to list we noticed a few tiles had some cracks. The sellers had a few extra tiles in the garage but not enough to fix all the cracked tiles. I contacted Cristy and she came and took an existing tile and did research and found a perfect match for a discontinued tile! Her team removed the old tiles, put the new ones in, and matched the grout. It looks perfect! My sellers are very happy with the results. The price was very reasonable and the service was outstanding. I highly recommend them.

Let me start by saying I really liked the Hicks family so this experience makes me disappointed. We…read morehad some water damage to our carpet and Carlton was very helpful while I was working with the insurance company. From there it went downhill. The crew showed up for install. Two installers were very nice and respectful however, on day 1 they spilled a lot of glue on the carpet. They left for the day and didn't tell us. I had to call Carlton and he came over the next day and tried to remove it which it was obviously ruined so his crew cut the large piece that was damaged and tried to replace it with another piece but since the carpet had a pattern it did not match the piece they cut which in turn threw all the other pieces off because they didn't have enough extra carpet. Once the install was done we noticed how terrible the installation was (see pictures). We called Carlton and told him this install was unacceptable. Mind you we spent about $9k on this. We decided to change the carpet out and asked for another crew. We also noticed this crew broke the light in our stairwell and didn't tell us. We did bring this to Carlton attention and he did credit the light to our bill. Second crew shows up to install the replacement carpet. Again very nice and professional. They started on Friday and were supposed to return on Saturday and didn't show up. I had to text Carlton about noon to find out where they were. His response was sorry they were supposed to text you. They arrived back on Monday but had bad weather so came back Tuesday but didn't finish. Next day we were out of town for thanksgiving so they didn't come back until the following Monday to finish. They did a better job but scratched our new couch moving it through the doorway. We brought this to Carlton attention and had pictures I had taken the morning of the install showing the couch was not scratched. Carlton response to this was sorry we are not a moving company, but they charge to move furniture!! We asked them several times to wear shoe covers on the new carpet but they didn't. All in all for an upstairs and stairwell we had to take 7 days off of work for this project. As far as the work goes, I would absolutely not recommend this company. For reference our house is about a $900k house. When you're spending this much money you expect a certain quality of work. When a company is in business as long as this one has been you expect a certain amount of expertise. I think the pictures will speak for themselves...

Worked with Carlton and Sydney Hicks and the experience was fantastic!…read moreThe installers were considerate and did the job right! They followed up the final day of installation and sent out Larry Hicks to check on the job done by the installers. Highly professional I would definitely use them again!

I enjoy my profession in interior design and the O Krent store is # 1 on my list to use…read more The salespersons at OKrents are extremely well trained. I thoroughly enjoy working with each and seeing my clients' homes and commercial offices become quite lovely. The work crews are reliable, on time, non smoking anywhere near the home, highly skilled, and responsible. It is a privilege to work with O Krents.

They did an okay job but the floor had nail in it the wood was loose and have not called to fix it…read more The transition piece needs to be fixed and little of everything.