Had to jump on here after our fantastic vacation up in this area. What a fun way to see the town…read moreand hop on the ferry and tour around. This shop had all our EBikes ready and waiting with names on them. We quickly signed our paperwork and were off. Some of our group could have used more gear instructions vs when the power would kick in- say up a hill what gear to be in but- through some laughs they figured it out but thanks again- beautiful sunny summer day and they were great

quick to sell slow to repairBike shop for the Rich and wealthy with a bad attitude to match…read more After bringing my Bike in For simple break and tube was told it will be a week. The next week I went in. The guy fixing my bike was also selling the high priced bikes. My bike was due to be finished and waited 30 minutes While the kid ran back and forth . Poor service I had to take my bike back because the brakes did not work after being fixed. I dreaded the brow beating but needed my bike fixed. No apologies only Tim's snarky remarks. After telling the young guy I will wait. Tim spoke up "We cannot always fix it on the spot" was uncalled for after I had brought my bike back from last weeks repair job. Meanwhile other customers were bringing tires to the front desk Adjusting there cleats ext. Again 30 minute wait while sales are juggled. Had Bought a new tube Because of BlackBerry thorns And had the brakes fixed. Got home the brakes are still not fixed.

I purchased a freewheel for my single speed bike. Staff was great, answered all my questions,…read morehelped me prepare/train for STP.

I actually don't know where to start! The customer service, support, speed, technical expertise…read moretop Notch! I had a flat tire on my Cannondale Lefty while passing through town. Mark fit me right in! Fixed my tire, adjusted my brakes, greased the chain all in 20 minutes. His shop has lots of awesome bikes forsale, gear, parts etc.! Also this is a family owned and operated store and this is who I want to support! A great thanks for your help!

WILL UPSELL YOU ON PARTS YOU DO NOT NEED AND FORGET WHAT YOU ACTUALLY BROUGHT YOUR BIKE IN FOR…read more I needed my rear brake tightened. After waiting more than two weeks to get my bike back, I discovered that the rear brake was still loose. When I asked the mechanic why he had called me to pick it up when the issue had clearly not been fixed, he responded, "I didn't know that's what you needed fixed." Did he forget because he was too busy trying to upsell me on unnecessary parts and services? Waiting over two weeks only to receive my bike back with the original problem unresolved is unacceptable. I would not recommend this shop

Great selections awesome service knowledgeable staff. Got my MTB parts from this spot, had them…read moreservice a couple of my road bikes as well.

Don't buy anything from this company. Their service is nonexistent. I owned a Hobie tandem kayak…read moreand had to sell it because I couldn't get something simple fixed.

I've been in a few times over the years for random small items like gloves or dry bags as well to…read morewindow shop bikes, but I finally had a bike tune up done here since I saw they participated in a ODT fundraiser, I purchased a tune up, that gets an extra star right there in support of trails! Sound bikes and Kayaks is a cool shop divided into 2 areas: Kayaks, dry bags, a few wetsuits then also both bikes and ebikes for sale (a few drool worthy e-mountain bikes too). Peter is usually the man in the front by the e bikes sales and he is knowledgeable about those bikes as well has tips where to get riding, swell dude. All the folks and owners working there have always been kind and helpful! They also have cool branded port angeles bike jerseys and sports clothing and of course carry many parts to get you going again if you need repairs, if they don't have it, they order it. I brought in a 'regular mountain bike' for my first tune up and they helped replace my disc brakes and rooters that were in sad shape. Now I am rolling again and I'm happy with the repair, so we will be back with more bikes as there are bikes for 2 seasons. Happy trails all. Spring tune up time.

Tune ups on my sister and my bikes.and it was reasonable price.The staff is very helpful . I…read morebought a seat cover and padded gloves from there that make my riding even more pleasant.

wonderful people who care about the quality of their work. There's a great deal of knowledge in…read morethat little store.

Staci at Earl's Bike Shop took great care of me today. I needed a heavy duty hitch mount bike rack…read moreon short notice, and I was afraid that I would need to mail order it and wait. I'm so glad I checked with them first, for not only did they have one in stock at a reasonable price, but they assembled it and installed it on my vehicle for no extra charge. Then provided a quick training class on how to use it. Now that is customer service at its finest! They also have a nice selection of bikes and accessories available in the store, and are conveniently located right across the street from Haggen's on Meridian. Once the traffic circle is complete it will be even easier to visit them.

Ordered a youth mtb saddle (SDG Fly Jr. in purple) to match the accent color on my 11 yo's first…read morefull suspension mtb. We got a pink one. Sent first email asking if there had a been a mistake or if maybe colors were just off (online vs in person - that's not unreasonable). No response. Tried another email. No response. Tried using their online chat service. No response. Tried calling, no answer. Maybe if you go in person they'll treat you like a business should treat a paying customer. But stay away if ordering online. Thanks, Earl's Bike Shop for stealing my $ AND better yet, disappointing an 11 yo who loves to mountain bike!!! Go Earl's! NOT.

I took my daughter's hardtail bike in today and shout out to the repair/service department!…read more I'll just show one pic and IYKYK, cause good mechanics are hard to find and the details matter!! Positive vibes, positive vibes, positive vibes!

I had a disappointing experience with customer service at Fanatik Bike, specifically with a…read morerepresentative named Sam. I recently purchased a helmet and thought I had already signed up for the welcome discount code. After I completed my order and looked at my receipt, I realized the discount hadn't been applied. My first thought was, "Oh shoot, I forgot to enter the code." That also made me wonder whether I had actually completed the sign-up, so I immediately signed up for the welcome offer. I looked for an option to cancel and reorder my purchase, but there wasn't one available. Since I acted right away, I reached out through the chat to see if the discount could be applied or if there was another solution. Sam responded by email and simply stated that the discount couldn't be applied retroactively. While I understand that companies have policies, I was disappointed by the lack of flexibility or effort to help. I wasn't trying to misuse the promotion--I made an honest mistake and contacted customer service almost immediately after placing my order. Life gets busy, and sometimes things slip through the cracks. I was juggling personal and family responsibilities at the time, and I simply forgot to enter the code before checking out. I was hoping for a little understanding and customer-focused service, especially as someone trying to make my first purchase with the company. Unfortunately, the interaction left me feeling that customer satisfaction wasn't a priority in this situation. A small gesture of goodwill or a more empathetic response would have gone a long way.

Love being able to support this local business and buy products from local companies -- a double…read morewhammy! Prices were good - similar to Amazon. Pickup can be as quick as same day, and if they have it in a different store, it seems to take 2-3 days. Their website has all their products and availability -- their selection was surprisingly huge. Their online ordering system is super solid! I was very impressed. There were a couple of small things that left me scratching my head (like it wasn't clear that if you buy one thing in-store and one thing that has to be moved if you can pick up the first thing early), but not a big deal. If you trust the process, they will deliver.

Took my mediocre bike in for repairs. The technician was a little bit rude, and quite arrogant…read moreended up costing me $200. The bike is probably not worth that and the problem was not fixed now I have to bring it back in and have them fix it again. I am not satisfied. I'm actually quite upset.

Love this bike shop. They always put 110% into everything I ask for…read more Wouldnt go anywhere else. Mike

Long time bike rider here! Been to lots of shops from Seattle to Burlington. Another shop with…read morecondescending bike techs! Try skagit cycle center or Gregg's for better and friendly service

I got my bike seat post cut. It was $20. I am really happy with the new length. While the post was…read morebeing cut, I was looking at possibly a new seat. These guys measured my sit bone width and made recommendations but did not push me to spend any money at all. They said try out my adjustment first then come back if it still hurts. I will for sure go back

We met with team today about E Bikes and he was awesome! So knowledgeable and patient! Best…read morecustomer service ever. We have bought all of our bikes from Greggs and it is the customer service that brings us back in every time. Thank you!!!