Mr. Shane saw the jam I was in with my son's birthday and adjust his bike so he could ride on the…read moreday. Many times businesses can't do stuff for everyone, but today... Shane did for me what he wishes he could do for everyone one. Thank you man.

I've lost trust in this shop as a reliable bike shop in more ways than one--their billing practice,…read moreworkmanship, and basic trustworthiness, all of which are questionable at best based on my most recent experience at the shop. My experience there had been relatively positive over the past 7-8 years, but at this point I wouldn't trust them even with a basic service. I initially had a minor back-and-forth with their staff regarding incorrect charges on my receipt. While they did eventually issue a refund, I had to return shortly after for a follow-up service because the tubeless setup wasn't done correctly the first time. To make matters worse, I am reasonably certain my bike was intentionally damaged while in their care during that second visit, likely by a staff member in retaliation. Unsurprisingly, the owner has denied any wrongdoing and refused to accept any responsibility or accountability for the damage. I have been going to Haymarket Bicycles purely for convenience as they are located right down the street from me, but proximity is no longer a factor. For riders looking for trustworthy alternatives, I highly recommend Danny at Bull Run Bicycles or Chris at Blue Ridge Cyclery, both of whom have provided excellent, reliable service in the past.

This shop is awesome! I took my gravel bike in for a tuneup , shop estimated a week turnaround but…read moreI had it back in 3 days. I think the bike looks better now than when brand new. I have never had service like this from a shop. Fantastic!

Super caring staff who made my groups trip super easy! Rented to wrong size bike rack and they let…read moreme change my size at the store. Made things super convenient

I did not have a good experience with this bike shop the people there are not very helpful, are…read morepushy and it is super expensive. I tested out a bike that was way too big for me and the guy there asked if I really needed it he might be able to order a smaller size. I felt pressured, not cared about as a customer, not educated on what bike to get and honestly I found an awesome used bike at a different shop. I had a different idea on what type of store this way, thought they would have more used bikes and be more supportive of their customers. I honestly got a really negative vibe each time I went into this store.

I love this place! The staff is great. They take donated bikes and fix them up to give to people…read morewho would otherwise be unable to afford one. They did a great job restoring a bike that had been sitting for a while and were VERY reasonable about the price!

Should have read reviews prior to doing business with VeloConcepts. I am experienced rider who…read moredecided a bike fit would benefit me after 10+ years of riding with a primary complaint of some saddle pain. During the fit I was told that my bike could not be adjusted to the proper position. After some adjustments I rode the bike in its "marginal position" and was quoted a new bike build to improve my situation. After careful consideration I decided to bite the bullet and purchased a new bike from Joe, and this is where the service deteriorated, and my frustration began. When quoted I was told that the lead time was 3-4 weeks and with that i paid in full for the bike (+6500 dollars). on October 24th, mistake number one: Fast forward I finally took receipt of the bike on January 18th: During this time, I was told that components were on back order (even though these components appeared readily available via multiple online sources) During this time there was no proactive communication and only replies to my inquiries (while holding my 6500 dollars). If I hadn't paid in full, I would have cancelled and purchase the bike elsewhere. In response to my frustration, I was offered an upgraded set of wheels (which still to this day have not been delivered) I have now ridden the bike a number of miles and checked in with Joe multiple times informing him that I have been experiencing pain when riding that I have never felt on my old bike. LOL I was told to "do more stretching". Again, I ride well over a thousand miles a year and nothing changed, except the bike fit. When I reached out last, I was told the bike shop was closed for relocation and that once open Joe would reach out to "recheck the fit". Well, I see now the bike shop is open and operating; still no call, still no upgraded wheels, and I am done. I will be happy to pay another shop for a professional experience. Buyer beware nothing about this experience is professional. Just a guy who has some equipment with a goal of selling you a high-priced bike. BTW, all of my strava times were faster and I had no pain on my 1500-dollar Fuji bike, the new bike has done nothing to enhance my riding experience, just caused pain from a poor fit. If there is any question about the facts in this review: I have ALL of the emails to substantiate my experience.

I had a bike fit with Joe a couple of years ago. I've been riding comfortably since. I needed to…read morereplace my handlebar which Joe sold to me as a result of the fit. I was surprised when I found he had moved his shop and was either now closed or doing a limited amount of fittings. I tried calling and left a message. I hope he is able to respond. So surprised in seeing so many negative reviews.

When I broke my Gates Carbon Belt Drive on my Priority Current, I couldn't find someone to help me…read moreinstall a new one on my ebike. I ended up learning how to remove my rear wheel and install a new belt. However I had trouble reattaching the cable onto the internal gear. When Kevin started Terrapin Bicycles, he helped me a great deal with my Priority Current and getting a new motor for it. Years later, I remember his generosity. I called up the shop and nearing closing time, Brie, the bike mechanic said to come in and he'll help out. In 15 minutes, he'll got my bike in top shape. It's so important to find "your guy". Terrapin Bicycles is incredible in their service, knowledge, and relationship with the community. Thank the bike gods for them.

Super friendly & knowledgeable -- took the time to count out & sell 40 brass spoke nipples to help…read moreme on my way to rebuilding our tandem wheel. Great store and got a great feel for their repair shop. Convenient location across from Imagination Stage...easy to get to by bike.

The best selection of e-bikes in the area hands down. Staff is professional, knowledgeable and…read morefriendly. Currently hosting monthly group rides on the bike trails in The DMV area. Get out and RIDE! ‍

I had a Great time exploring all of the varieties of bike that Strictly E bikes has to offer, I was…read moreable to narrow it down to the Velotric Cruiser about a month ago and today I have 247miles on it. The Bike is solid and Fast! The customer service was very nice and helpful to me being this is my first E-bike...I am very Happy with the Experience that I received from everyone @Strictly e-bike.

Glad to have a DICK's Sporting Goods nearby! I've visited many times for a variety of items: Yeti's…read moreand Yeti accessories, clothing, exercise equipment, and more. Great selection, clean, well organized store! #DICKsSportingGoods

Customer service is terrible. I ordered golf balls and now found out they would take 2 months…read more These are standard Titlest Pro V1 no special order. They refuse to help. I had to call Titlest myself. Still waiting for a call back from them Nowhere in their ad they sent me said it would take 2 months. They blamed Titlest. I bought from them. All they did was give me a run around. I will be shopping at the PGA superstore from now on

Rented 2 electric bikes for a half day today for about $200 total. My husband, who is 6'3 was put…read moreon a bike that was entirely too small for him, even when he mentioned it, the employee insisted it was correct. After some more back and forth, they switched out the bike for a larger one. Second, the saddle bags on my bike were not cleaned out before my rental - there were empty air cans, a chapstick and trash in the saddle bag. Last, and most offensive - while on my ride, I had an issue where the bike chain cover kept coming loose and the pedal would get caught on it mid rotation causing me to stop suddenly. I completed the ride and when I returned the bike, I mentioned it to the owner Mr. Robert Esti. He indicated that I may have done something to the part as it did not start out like that. I explained that nothing happened and it seemed to be spontaneous. He was rude, dismissive and did not address my concerns. For such a large price tag for rentals, this was not a good value for the experience - combined with the rude demeanor of Mr Esti- I recommend not using this location or the new location in Herndon.

We love our bikes! We already have 1,000 miles on them in just one year. Rob and Cody take such…read moregood care of us.