We had a wonderful stay at Hotel Monteleone! The hotel is incredibly clean, and the suites are…read morebeautiful and comfortable. They even recognized that it was my birthday and offered us two complimentary cocktails, which was such a thoughtful touch. The Carousel Bar is absolutely stunning and one of our favorite spots in New Orleans. The location, atmosphere, service, and hospitality are hard to beat. We love Hotel Monteleone and honestly won't stay anywhere else when we're in New Orleans!

I stayed at the Hotel Monteleone for two nights…read more The first morning, I got wake-up calls at 5:30 a.m., 5:32 a.m., and 5:36 a.m. I had not requested wake-up calls. Later, I discovered that 100% of the hotel received these wake-up calls. That's pretty terrible, especially waking up that early after a night in New Orleans. That's 90% of my complaints about the hotel, but I do have others. The carousel was not working in the Carousel Bar. The hotel room bathroom was very, very small. You could hear a lot of street noise even from the 11th floor. Would I stay at the Hotel Monteleone again? I've stayed there a few times in the past, but I would think three times before staying there again.

We stayed here 3 years ago and loved this hotel, unfortunately, upon our return in 2025 it's clear…read morethis hotel is being run down. Paint in the room was chipping, mattress was stained, but overall these were things we could ignore. However, something we couldn't ignore while using the bathroom in the middle of our first night, was that we found we weren't alone. There were 3+ cockroaches hanging out near the tub and a few scurried away before we could kill/photograph them. The next morning we went to the front desk, got our refund and switched hotels. Front desk staff was AWESOME, so kind and quick to help us. However, after we asked to cancel our stay and went back up to the room to get our bags and leave, one of the hotel housekeepers decided to come up to our room and "confront us". She wanted us to show her the cockroaches (that we had killed and flushed) and tried telling us she's never seen a cockroach at Hotel Le Marais before, basically calling us liars. Lol, well, here's some pictures to prove it. Let's ask the audience. Positives: The front desk staff was exceptional. Very helpful, very kind and knowledgeable. It's located close to Bourbon and has a nice courtyard. Negatives: ROACHES IN THE ROOMS, confrontational housekeeper, thin walls.

Great location if you want to be near all the action. Loved some of the restaurants that were…read morewalkable. I reserved this place because of the amenities and they do a great job advertising with beautiful pictures. Downside is it doesn't look as beautiful as the pictures and the pool area is a lot smaller and not as kept up with the property. More like a birdbath than a pool to dip into. Upside is the staff is very friendly, they have a bar they reopened, the air conditioning works great, and room service comes every morning if you'd like. Overall we enjoyed our stay and would recommend this place.

Kalon was absolutely fantastic definitely went above and beyond, with the valet service and the…read moreknowledge he had with recommendations on best experiences for a visitor, had absolutely great knowledge on the food and restaurant recommendations and night life experience.

Kalon at the curbside was absolutely amazing; he took great care of us, was super professional, and…read moreanswered all the questions. He even had great recommendations for weird places to eat. Drink in great places to go; highly recommend it. If you're going there, ask for him. He is a great person.

What an amazing place with great customer service! I had selected 2 other places and they both sold…read moreout before I could book them. This hotel came up as an option in my App. Their reviews were outstanding. When I arrived, they were justified!

Love, love, love this hotel! We always stay in the French Quarter, in historic buildings hotels…read morelike this one. This hotel is made up of five old French Quarter houses. All of the rooms are completely different. This hotel is just what I had hoped--tall ceilings, historic-style furniture, lots of balconies and courtyards with fountains. It is kind of a maze of hallways and staircases. In the parlor they have water, coffee, and espresso, biscotti, cookies, and fruit all day. There is a big fireplace with a gorgeous mantle. There is an elevator--it's tiny. There is a pool in one of the courtyards. One of the best things here? They have three sweet kitties who roam the hotel, although they spend lots of time in the lobby/parlor. We always try to get a two room suite, and this time we got a three room suite. It was perfect. The room we were in was a former slave quarter with two bedrooms. The ceilings were very high--i think the door to my son's room was about 12 feet tall. The bathroom has a rainshower head and the living area has an old heavy wood workspace with a copper sink. There is a fireplace in the living area, as well as one of the bedrooms--the other bedroom had a door to the private balcony. Both bedrooms and the living area have TVs. I asked the gentleman at the desk if this place was haunted and was told "absolutely, especially the 4th floor." Thankfully, we were in the second floor. He told us a few stories, including one that happened recently when two girls came to the desk at 2:00 a.m.. one of the girls was scared and crying. They checked out right then and there even though they were only 2 days into their paid-for 4 day stay. He also told us that when he was working the night shift, a jack in the box in the toy chest under the stairs would make music and pop up at 5:00 a.m. they moved the jack in the box to the attic and he had no idea if it still pops up by itself. He did say that the three cats that live there are there to keep the ghosts in check. We did go up to the fourth floor (the haunted floor) one night. There is a remodel in progress, but I'd be lying if I said I wasn't spooked out up there. What great hospitality!!! The staff here is incredibly nice and helpful and accommodating. Such thoughtful touches, like creating maps of the parade route for the first day of Mardi gras. There is nothing not to love in this great hotel, which we will definitely return to--hopefully to room 210!

In the somewhat middle of it all... and that is the way we wanted it. We wanted to be close to…read moreBurbon Street, but not on Burbon Street.....I have to admit, when we pulled up (after a lengthy drive) I was a little worried, but all of that worry went away once we walked into the hotel. The lobby is beautiful, the front desk employees were extremely kind and helpful. We reserved a room with 2 queens and a sofa sleeper - and we had room to spare!! it was a nice room for the 4 of us. and most importantly - CLEAN! We valet parked when we got there and did not get our car until we left

We booked this hotel based on the Yelp & Google reviews and Reddit recommendations…read more The only PRO of staying here is the location. It is very conveniently located to Bourbon Street. The 2 things I care most about when staying in a hotel is a comfortable night's rest and a good bathroom/shower. The bed in our room was the most uncomfortable mattress I have ever slept on in my entire life. It was so mushy that when you laid your head down, you sunk so far into it that your legs were literally 45 degrees above your head. I ended up sleeping upside down in the bed with my head where your feet go in order to feel even remotely comfortable. The pillows were all extremely flat, when you put your head on one it sank so far your face was about 1/2 inch from the mattress. I had to use 3 pillows stacked on each other. I had a stiff back, neck and joints the entire time we were there. The 2nd issue was hot water. The first morning, we attempted to shower, it only got barely luke warm for me and when my husband showered immediately after he only got ice cold water. We stopped at the front desk that morning on our way out for the day and told the woman at the front desk. She said she hadn't received any other complaints so it must be specific to our room and she would send engineering there to look at it. (we were getting hot water in the sink). Later that evening when we returned to our room, we immediately tested the shower again and it was still ice cold. So we went back to the front desk to check if engineering had come. We spoke to the same woman from the morning who acted like it was the first time we were telling her this and she said the exact same thing. I asked if they were going to come ASAP because we needed to shower soon and we couldn't take ice cold showers. She ignored my question and answered the ringing phone. A manager happened to be at the desk and overheard our conversation. He asked what our room number was and said that because of the old building and the pipes the hot water takes longer to get there. He said this was a KNOWN Issue by the staff, management and the owner. He told us to run the shower for AT LEAST 15 to 20 minutes, simultaneously with the sink and it should get hot. He also offered to move us to a different room but when I asked if he could guarantee if we wouldn't have the same problem in that room he couldn't give me a straight answer. We had already unpacked everything and didn't want to go through that hassle without a guarantee. So we went back to the room and let it run for 20 minutes and it eventually got hot. So for the remaining 3 mornings, we had to set our alarms for 30 minutes earlier so we could get up and run our shower before hand. For nearly $300 a night, we felt that this was ridiculous. Old building or not, if its a problem, then either don't put people in those rooms, or get it fixed somehow. Why should anyone be subjected to an ice old shower or an inconvenience to their time because the owner hasn't done anything about it? We visited the hotel Bar, the Bourbon O'bar 3 times during our stay and each time we received TERRIBLE service. None of the bartenders were friendly to us, in fact they were pretty rude. Each time it took them at least 10 minutes to even take our order (by standing there and looking at us and not saying anything). The bar was not busy or crowded any of these times. They would then start making one of our drinks, put it down and make other people's drinks, leave and go into a back room, play on their cell phone, talk to each other, or carry the glass around while doing other things. My husband ordered an old fashioned and the alcohol was sitting in the jar with the ice for over 5 minutes while the bartender carried it around doing other things, causing it to get watered down. When making a cocktail, it should be completed from start to finish without doing other things in the middle. I ordered the Mardi Drop cocktail on 2 different days. The first time, it was actually very good. The 2nd time from a different bartender it was horrible .He also sprinkled probably a tablespoon of cinnamon on top of it (which the first didn't have) which made it nearly undrinkable. I had to stir it into the martini in order to not get a mouthful of cinnamon with each sip. We didn't eat at the hotel restaurant Roux because of the bad Yelp reviews - we felt we could get a better breakfast elsewhere outside the hotel. Overall, I wouldn't recommend this hotel at all unless you don't care about being comfortable or friendly service.

It was so terrible that we left after the first night and got our money back. We were on the top…read morefloor, in an upgraded room and it looked liked something from a nightmare. Nasty bathtub shower combo, no toilet closet, no counter space. Sad window with dingy curtains. Air conditioning that didn't work. Just run down and sad. We ended up staying at the Four Seasons and it was night versus day difference. I will never stay at an Omni again because they are all super rough and fake fancy. Lobby and outside of the building looks nice, but that's it. Omni is not a nice hotel whatsoever, and I wouldn't even stay there for free.

Omni Rooftop bar only! OMG the views are amazing!!! Some friends and I had a Sunday funday here and…read moreit was amazing. The drinks, the views and the services provided Spencer.

Very nice, clean and spacious, perfect location. Covered parking available a few blocks away.read more

We stayed at French Market Inn on our last trip to New Orleans and would definitely stay here…read moreagain. The location honestly made the trip so easy. We could walk to so many restaurants, shops, and things we wanted to do in the French Quarter without constantly needing a car or Uber. The courtyard was one of my favorite parts of the hotel. It's so pretty and peaceful to sit out there after a busy day walking around the city. The pool area was also really nice and made me wish we had packed swimsuits. We did have an issue with the AC when we first checked in. We came back to the room later and realized it still hadn't cooled down. Staff did send someone to look at it, but we sat around waiting for a while before finally being moved to another room. I just feel like that part could've been handled a little quicker. Other than that, we really enjoyed our stay. The room was nice, the location was great, and overall it was a really good experience.

This year, I hosted my Mommy Exhale Birthday Celebration at Four Points by Sheraton, and it was…read moreabsolutely AMAZING! From the moment we arrived, the staff welcomed my guests and me with open arms and made us feel right at home. The rooms were clean, comfortable, and very spacious. And the FOOD!!! OMG! Chef Byron put together an incredible menu for my birthday dinner, and my friends, family, and I are STILL talking about how delicious everything was! Thank you to the entire Four Points by Sheraton team for helping make my birthday and Mommy Exhale celebration so special and memorable. I can't wait to return next year!

Great hotel! Staff was super welcoming and helpful. Once inside the hotel the sounds of bourbon…read morestreet were silenced. It was a great location. 10/10

Make sure you book Club Level - the club level privileges, added privacy, and perks are well worth…read morethe money. The Davenport Lounge features excellent, easy, accomplished jazz courtesy of Jeremy Davenport and his quartet most (but not all) evenings. The food in the restaurant is excellent (as is the service), and staff throughout the venue and spa are top notch - friendly, courteous, uniformly professional. One of the great things is location - it is a very short walk to the crazy of the French Quarter, but a block away - so you have the safety, privacy, and isolation from the party when you need it, you aren't confronted by it as soon as you walk out the door of the hotel, but you are just a short walk around the corner to everything the Quarter and Bourbon Street have to offer. As an historic building, the architecture and aesthetic is much closer to "elegant old New Orleans" than, say, the Four Seasons (very very modern, almost cold presentation) or, for example, the Royal Sonesta which is smack dab in the middle of the crazy. When we come back to NOLA, it will be to the Ritz Carlton.

This is the first Ritz Carlton we have been to that we left without ever feeling like wow I love it…read morehere.. and it had nothing to do with the city (cannot wait to return to Nola) and everything to do with the inconsistency in customer service. First, I had notated on our reservation that we were there for my husbands birthday, upon check in we received a quick "happy birthday" after my husband stated we were there for his day. Our room wasn't ready yet, no problem, we returned when it was and while getting the keys we overheard a small group next to us being told they'd get a special surprise for their birthday. The employee who told the group that was the same lady that initially checked us in, she saw we overheard and at that point offered my husband a gift from the little store. That was nice, and that was it for the remainder of our stay. Our executive suite was nice, smelled a bit wet/mildew upon first entering but it either went away or I got used to it. The rooms can definitely use some small updates like refreshing the grout; cleaning the couch; adding the shampoo/conditioner/wash to the shower rather than on the separate bathtubs ledge. After unpacking we went down to Davenport lounge and sat at the bar. Frankie was the bartender and the reason we didn't want to try anything else in the hotel. I ordered a cocktail with vsop, he poured VS in his shaker, when I got his attention and told him he said "it is vsop", I said no it is not.. and instead of double checking the bottle he just returned to one of the back shelves of the liquor bottles, instead of acknowledging or apologizing for the mix up, he just poured the vs down the sink and said "let me see if we have it". He walked to the back room and came back swiftly with the correct liquor and proceeded to make my drink. His behavior in this situation really caught me by surprise because I have never encountered such a negative experience at a Ritz location. I did text my experience to the staff and got a cookie cutter apology, not even making me feel like the situation would be brought to Frankie's attention. On our second evening there we were walking back in through the doors on canal street, there was one attendant on each side of the doors, the gentleman on the right was pleasant and said welcome back, while the female on the other side seemed bothered to be at work and was tapping her fingernails on the door handle as she held it open for us. That was rather unwelcoming and just unprofessional. Anyhow, the location is perfect if you're looking to be very close to all the action of the city and the building itself is very nice. We encountered the friendliest staff in valet, I wish I got the name of the First Gentleman we encountered as he deserves praise for his excellent service and can teach some of his fellow employees a thing or two. I have been in love with the Ritz Carlton for a while now from experiences at other locations but I can say that after this visit I will book my next Nola stay at the Four Seasons (where I felt welcomed and valued when stopping in for a round at their lounge).

**edit They changed our room…read moreTo a nice dry , room with balcony. Hope from front desk was SUPER helpful . Thank you. Hotel is still dated etc but service is good Will give 2 stars because it is a cool historical building and front desk people on duty seem to want to help . The original front desk clerk wasn't the friendliest. Then we got to our room and just feels damp , musty and unclean. (But spacious). There is this raggy musty couch that seems "damp" for lack of better word, which I wouldn't even touch. Rug seems nasty. There is a sign saying "enjoy your two artisan waters " and there are no waters here. The room phone doesn't work so If we need anything have to walk downstairs. The view is of nothing, but worst part is AC is on 60 degrees and we are sweating in here. It's not really blowing and would estimate it's about 75 in here . They are "sending someone " to fix ac but now we have to wait for this to happen and can't shower or get ready. Will update review if they make things right .

I only stay here when I come and visit Front desk is always…read morevery nice I had the pleasure of working with Ronnie she was very sweet and professional.