David is AMAZING he is super thorough and friendly. He makes sure to let you know step by step what…read morehe's done and what to expect. Does regular maintenance as well. Great company.

Brody Bros does a great job with addressing rodent issues. Their boxes are strategically placed…read morewhere there will most likely be pest traffic. The results of their work will speak for itself: high quality, good value. However, I have an issue with their pricing model. Brody Bros pricing is subscription based. The fixed price in 2021 was $300; the monthly unit fee was $40 but moved up $50 over time. Now that my partner and I have moved and have changed address, they want us to pay $400. We have been Brody Bros customers for years and have given them approx. $3,000 over time by being loyal customers. That money is going to dry up if they don't remove the fixed fee for moving to a new location. This won't be a problem because there are highly qualified business substitutes in their market. My observations and opinions are my own perception. Brody Bros obviously has a platform to defend their position for pricing. However, I am motivated to give three stars over the pricing strategy because I think it is nasty work.

Shahid is ABSOLUTELY Amazing!!!!! Very friendly and always gives such amazing customer…read moreservice!!!!! He talked me through the process of exterminating the inside and outside of my house. Showed me every thing he did to keep my home safe from bugs and rodents.

I have been receiving quarterly services from Am Pest for many years. They were adequate, although…read moreincreasingly more expensive for filling bait boxes periodically. Recently, I noticed a major rat infestation (in central DC) and called for an emergency appointment to put poison in the fivw new burrows in my garden. The events that happened afterwards persuade me that this company is highly disorganized and in need of systems repair to assist a customer seeking specific help. First: although I asked for poison "dusting," Am Pest sent me a technician who was blissfully unaware of my request and, he told me, not certified to use "dust." He called his manager, who is qualified to do "dusting." But the manager chose not to come because it may rain later today. They did not set up a new appointment, and the report from the technician said that there are no further issues at this residence. I don't blame the technician, who seemed to be new, for all these problems. BUT the major rat infestation in my garden remains untreated! I had also requested extra bait boxes for a neighbor--also an Am Pest client--who shares the major infestation. The technician never received that request, even though the person who made the appointment said she wrote it down and I could accept the boxes for my neighbor. Notably, the technician's manager said that HE lacks authorization to approve extra bait boxes for their client--my neighbor. (The technician actually had extra bait boxes with him. He just never got approval to leave them.) The manager purportedly sent a request to approve the new bait boxes to someone else. We do not have the new bait boxes. Finally, when I went to the company website looking for how to write senior management, I discovered no named organization leaders. they are well organized for sales. Less so for emergency service. That is why I am writing on Yelp. (The relevant dates are July 6 and 7, if anyone from Am Pest actually wants to apologize for this mess of non-communication about why exactly I had called for emergency service in the first place.) Meanwhile, I am beginning the search for a different pest service.

Moving to the sorta-country has exposed me to insects that I didn't even know existed…read more I'm talkin creepy crawlies on a Jurassic scale. Bugs so big that they've made me afraid to step out of my home. I'm a city girl and I am just not used to this... ...And I wasn't about to get used to this either, so I hopped on Yelp to gather some quotes for some much needed pest control services. Chris from First Gen was one of the first to respond, and he was by far the most professional. He was able to squeeze me in for a next day consultation and he was both incredibly personable and wonderfully professional the whole time. During our appointment, I didn't feel like I was being sold on anything. Instead of trying to pressure me into one solution or another, he took the time to ask informed questions and get a better understanding of my needs and concerns, before making any recommendations. I walked him through the areas of my property where I was seeing the most activity and he was able to take my vague descriptions to help me identify exactly what I was seeing (because I swear some of these bugs I've never seen before in my life. There must be some new ones out here!). He then developed a customized treatment plan for how to address these particular pests, and keep them away so that I can enjoy my patio, my yard, and ultimately my property with a greater degree of comfort and ease. We scheduled my first appointment for the day after our consultation. He was very mindful and respectful of my property, as well as mindful not to disrupt my workday (since I work from home) as he perform the treatments. The cost of the services was more than fair, especially given how thorough he was with the treatments... and how please I am with the results. Chris was able to answer all of my questions thoroughly, as well as explain every product he used (He even had eco-friendly pest control products!), what it was used for, and what I could expect in the coming days and weeks. At the end of the appointment, I felt like I had a good understanding of what services were performed, which products were intended to treat which problem, and what to expect from future appointments. So far, things have been just as Chris described. I've seen exponentially less creepy crawlies (most of the ones I have seen have been dead, allowing me to sweep them into the grass) and the mosquito activity has plummeted dramatically. I feel much more comfortable not only being able to go outside again, but also to have friends and family over to hang out in the yard without having to worry about us being attacked by the worst that nature has to offer. Thanks Chris! I'll see you at our next appointment.

Took down a big hornet nest. Called in the morning and it was gone by the afternoon. Reasonably…read morepriced. Would recommend.

I saw mice. They responded immediately to my needs and concerns. Arrived early so I wasn't waiting…read morearound. Terry was professional and friendly. Cleaned up after himself, showed me issues/problems and fixed them all. They aren't cheap but they really are the best around. Also give a year warranty if I see any more issues. I highly recommend to everyone.

Paid but they don't recall. See receipt. After 5-yrs. as a customer who called & told them I was…read moremoving & how to reach. They reported me to the credit bureau for 1/60 of what I paid over time. Well PNC IC System negotiated at a lower rate and I paid. Yet, Biotech keeps calling. Take up with them at your own risk.

Seth is knowledgeable, professional, A+. Problem was gone the next day. Glad to have him in our…read morecorner.

Seth was excellent! He's a great addition to the Pest Czar team. He did a very thorough check of…read moreall bait traps, even finding one that we had forgotten about. He helped identify possible entry points for mice on the exterior wall and plugged them. Seth is knowledgeable, professional, and friendly. Highest recommendation!!

PestNow has been a great provider for nearly 10 years. Treatments are effective and the techs are…read moregreat. They get to know you and the house. Quarterly visits are easy, and they come quickly if you need anything in between. Love them! (This is a repeat review - original posted under the wrong profile)

These people are RIPOFFS! If you want to spend your money for pest control, do not, repeat do not…read moreuse them! They do not do what they say they will do and they just take your money and stay at your house for like three minutes at the most! I don't understand how they stay in business

Dear Customer Service Manager,…read more I am writing to express my frustration regarding the service I received when calling your support line this morning. I attempted to reach your team multiple times and after an hour and a half my call was finally answered. When I spoke with the representative, Aya, she seemed indifferent to the situation, merely stating that the delay was due to high call volume. While I understand that busy periods occur, a wait time of this length is unacceptable. Most companies offer alternative contact methods or callback options to avoid such extended delays, and I expected more appreciation for my long relationship with the company. I hope you will take this feedback into consideration to improve your staffing levels and the overall customer experience.

Today, I was very impressed with my new technician Eric H's service. He took his time and did a…read morethorough job inside and outside. He was very knowledgeable, professional and personable. In fact, he is the only reason that I am staying with PestNow because they still are having problems with their automated phone system.

There are only two regulars I have for home care, and this is one of them. They really do care…read moreabout making sure you don't have bugs, and I mean personally. They show up on a regular schedule, but you can also call them when you have something unexpected, like a thousand baby spiders that are suddenly running through your basement. Ants are another thing, and everyone who works for them are professional and friendly, like a person you would want to invite for dinner. Highly recommended, especially if you have a pet. These guys mix their own concentrations without chemicals that could harm that every important member of your family.

They have been a terrific company for years and until this week, they would have received 5 stars…read more However, due to a mouse problem, I have called, emailed and texted them multiple times yesterday yet no response, hence the 3 star "average". This is unlike them. Does anyone know if they are out of business or something? There is no evidence of that on their webpage or voice mails. just got a call back and they have merged with American Pest which led to the confusion. i hope they can maintain their excellent workmanship and customer service.