Very clean. Nice variety. Some large snakes. We came to set up an aquarium and left with some…read moreexcellent ideas.

They have friendly, helpful employees who answered all our questions and helped us get the fish we…read morewanted. They have a nice selection on dog food and treats so we picked up some things for the pups as well. While husband was taking care of somethings I did explore and look at their reptiles and spiders. Blech! They were interesting and neat but....blech! The snakes were actually rather cute yet at the same time....blech! At the time, they didn't have any birds. They were cleaning and reorganizing but they normally have them. They also get bunnies. I almost took one home but I fear one of my dogs would be obnoxious about it and there is no need to stress a poor little bunny. The store was clean, employees helpful and knowledgeable, and they seemed to have plenty of variety of critters and products. The fish we purchased were all healthy and are thriving. I recommend!

This is such a nice store. I randomly stopped in and the owner, Jeff. Was super friendly and…read moreknowledgeable. I will definitely go back. I found a wonderful toy for our yellow lab, Grayson. Very reasonably priced. And food recommendations for my two cats who need more fiber was also helpful.

This is a great pet store, they have high quality dog food that you can't find at chain pet stores…read morethe staff is friendly and knowledgeable

I see why this place gets bad reviews so I have 3lb Pomeranians who are very picky eaters and when…read moreI feed anything different from their routine they get sick tummy problems runs vomits etc.. I ordered farmina from this place like I've done before ahead of time and they call me the day of delivery the "manager" she said her name is "Megan" and says they can't deliver if I wanted it to get shipped?!?!?!? Keep in mind I was very cleared when I ordered I had run out of food and already had giving my dog the little ceasars food which I couldn't do for another day two or three because my dogs would get sick. Maybe I could get away with substituting one day with probiotic but more days wouldn't be ok, knowing my senior dogs 11 & 8 years olds and 2 yr old Poms would get an upset tummy. For all this I could've ordered straight from farmina or chewy for less and probably faster delivery. I wish I could've had the other lady's contact I belive her name is "sara" or "kylie" I get them confused because she's been very helpful in the past and has fix issues that this very "new manager" has tried to give smh. Hate that "Megan" called me the same day. Terrible place this will be my last time ever ordering from them. Not reliable and not putting MY pets needs first "Megan" is kind of rude and not welcoming or a pet lover. "Sara" or "Kaylee" was a better fit and animal lover she would accommodate or work with you looking out for your pets best interest hence why I ordered again from this shop even tho I also had an issue last time but "Sara" I belive her name is recognized my name called me apologize for the other person and fixed the situation and I had my dogs food delivered early noon ish the next morning.. but not today "Megan" was not that type of person shaking my head. Next time if you guys read this cancel orders in time not the same day! And be nicer very rude! If you not in it for pets best interest maybe is not your line of work "Megan" big middle finger to you a'hole

Went in for a pick up delivery today for my dog food thinking everything goes smooth, usually…read morefriendly encounters with the cashier or whoever is working there but today was a little different. I pick up my dog food once a month usually so I have been going there for the past 7months. But today I went in tried picking up my dog food which my sister ordered, but the girl in the front was just completely rude. No, greetings or hi how can I help you and as soon as I walked in she completely looked at me different. Regardless I came in walked up and said I needed to pick up my dog food, she asked can I get a last name. Usually I order my food online myself so knowing my sister bought it this time I used my last name and completely forgot she has gotten married recently and changed her last name. So when I gave her my last name the girl in the front looked at me like I'm crazy but I showed her screenshots with the order number and receipt that shows everything. She completely ignored that and asked for the last name so I just called my sister resolved it and gave her the right last name. After I said the last name she just stares at me for a second gives me a weird look and turned to look at her co worker then she kind of slowly turned around as she's hesitant to give me the dog food. When she did give me the dog food nothing was said no thank you or anything. Kind of sad I've been getting my dog food here for about half a year now and this one incident will have me look for another place to get my dog food from. Maybe try hiring people that will have them come back and not feel uncomfortable JUST TO PICK UP DOG FOOD can't imagine walking around asking for help about food with the kind of enthusiasm that the employee gives off. Great to know that this would be the last time I spend my money here!

I've taken my dog here several times for grooming and I've purchased dog food here. The people are…read morenice and I have zero complaints about the grooming services. Very nice. The thing that stands out is how nice the people are. I don't know if they're paid more or if they're treated better in another way, but it makes a huge difference. Thank you.

Stopped by after work to grab a few things to make my dog feel better as she's having stomach…read moreissues. I enjoyed talking with Angel for a little bit. She was knowledgeable and had her own story to share, which made me feel comfortable about what my dog has going on. When I walked outside, I took a shopping cart with me and one of the gentlemen on break walked it back. This made me realize I had forgotten a bag that he was so kind to run back in and grab.

Went to Pet Supplies Plus at Richmond Ridge Shopping Center for the dog self-wash and had a really…read moregood experience. The wash stations were clean, and they provided shampoo and conditioner, which made everything super convenient. One suggestion would be to also keep grooming brushes or shampoo brushes, and scrubbers available for customers to use. That would be very helpful!! Overall, I would definitely go back again for future dog washes and would recommend it to other pet owners!

Hands down the best Pet Supplies Plus location in Virginia. The staff is so friendly. From the…read moremoment you walk in you're greeted immediately and asked if you need any assistance. Their store is easy to navigate and products are stocked frequently. Their employees always have a smile on their faces as well! It's so worth the drive from Midlo!

I had Serpentes Reptiles come for my sons 9th birthday party. They had no problem traveling from…read moreRichmond to Williamsburg on a Sunday evening and were very accommodating when I had to reschedule the original party date due to my son being sick. I personally do not like snakes but they allowed me to stand back and took care of the whole show, handling the animals and teaching them lots of fun facts! The kids had a blast holding the reptiles and I got so many awesome pictures ! It's definitely a birthday my son will never forget!

When I want to stock up on pet supplies in bulk, I come here! I have two cats and the selection…read morehere is awesome! You will definitely find products your can't find at your local grocery store. The variety of canned Fancy Feast, kitty treats and other cat foods is without parallel. Cat supplies, cat toys, litter choices, grooming tools, and pets beds/climbing/scratching posts are plentiful. I also purchase my kitties' flea meds here! Feline heaven! I also love feeding the wild birds and they stock lots of seed and feeders for your fine feathered friends! And if you have pet birds, you'll be happy with aisles full of finch, parakeet, canary, cockatoo and parrot (and other bird) items! The dog section is huge for you puppy parents... check it out! And the aquariums full of fish are cool as well. Don't forget the little hamsters and other little furry creatures... as far as pet stores go, this one is pretty clean. The vivacious cashier, Vegas, is always pleasant and helpful. I have their PetSmart savings card which saves me a few bucks. Lots of parking. My only "pet peeve" is that it needs to put in a cart return, have cleaner carts and a sanitizing system.

My review is specifically regarding the pop up adoption events ran by Cats Cradle of RVA at this…read morePetSmart location... Pam Popkins Hall who is the co-founder of Cat's Cradle is extremely unprofessional, rude, and spreads total lies about people she interacts with when she's representing Cats Cradle of RVA. We have had a few interactions with Mrs. Hall... during all of which she was representing this organization. Each time we have been met with total unprofessionalism, outlandish assumptions she makes out of nowhere, and unfair judgement. This is our family's personal, fair, and factual account of our personal experience of the lack of professionalism, compassion, and/or care displayed by their volunteer Pam Hall. I highly recommend that you look elsewhere for your forever kitty friend. Update... Since leaving our honest review as is our right under federal law (Consumer review fairness act)... My husband and I both have gotten harassing messages & threats from this organization.

Nice variety but what sets them apart is how incredibly friendly, helpful and knowledgeable they…read moreare.

This place has many cool fish for sale. Some fish are a bit overpriced compared to other local…read moreplaces. Thanks are also pretty dirty.

The owner is a really nice guy, he is great to my dogs. They always look great afterread more

Our dog had numerous cuts. We were not told that she had been cut by the razor…read more We will not return.

I got to take my pup there and it was great! The lady up front was very helpful, and it was overall…read morea great experience!

Love this place !! Two long haired Shepherds... Shampoo,…read morecream rinse, ear wipes tooth wipes perfume comb brush great water pressure and great driers. Wonderful staff too.