I love this place, I have stayed here five times over the years, in all seasons. The customer service is at a all time BEST. Easy to rent, Very nice selections of 4 Wheelers, Razors, Snowmobiles and etc! Fly fishing and many other types of adventurers.. Most of all the BEAUTIFUL mountains! I highly recommend Bear River Lodge! read more

Incredible sledding experience with their 3-day 4 night all inclusive event. My biggest concern was a boring slow ride and not only wasn't it boring it was AWESOME , and met the group at our level and beyond. My inner 13-year old cant wait to go back. Beautiful views. Friendly and accommodating staff. Sleds and snow bikes are in top shape. read more

We stayed up there this week with our two grandsons and it was awesome! We were treated so well and everything was perfect. It got super cold one night it rained hard and the owner sent someone from Evanston to help us get the fireplace on. I think his name was Mario and he was great and also helped us get the right remote going for the TV. There are different remotes so it would be helpful if there were instructions in the booklet... Our grandsons loved the fishing pond! The hot tub and pool was super warm and nice! The staff in the store were also super nice and friendly! Can't wait to take them back next summer! Oh and not to mention the beautiful view from our patio! Can't say enough good things about this place!!! read more

What a great group of people at the lodge.took care of all are needs.great cabins nice and clean will go back.

We were camping and rented an ATV to ride around the dirt roads. It was a blast! No breakdowns and we went on some pretty bad trails - there are tons between Hwy 150 and Manila. The only problem I had was they closed before I made it back. If you pay extra to bring it back the next morning but decide to get it back earlier, call them or take it in at 4pm. I was there at 4:55pm and they had closed. I had to leave the ATV and come back (again!) at 9am in the morning to bring back the keys and helmets. I would rent here again though. Loved it! read more

Unfortunately, we did not have the opportunity to use our reservation, and we won't make another despite losing half our fee. After we made our reservation, we reached out by phone because we wanted to confirm that we would be able to check in later in the evening. This was especially important given that we are unfamiliar with the area. The person we spoke with told us they would find out and get back to us. Weeks pass with no response. So I called, emailed, and waited, with no response. Finally, I sent them a message on Facebook Messenger. At that point, we were starting to feel spooked, so when they finally did respond, I told them to please just cancel the reservation. A different person responded to that particular message. When we were told to call yet a *different* number, we complied, leaving a message with instructions to cancel the reservation. I won't belabor this further, but we had to speak with *several* (several??) more people with varying stories, on some variation of "we'll offer you a gift certificate, minus a $50 fee." Rank incompetence, horrid customer service, and what ultimately felt like a scam. read more

It went to Bear River Lodge twice for overnight snowmobile trips with the company I worked for. I really enjoyed the snow mobiles, the trails and the cabins. The area has lots of snow and more deer and elk than any place I have ever seen. Can't wait to plan our next trip. read more

I will NEVER go to the Bear River Lodge again. The insurance is pointless. I broke a brake handle, they charged me three additional day of rental. They went over the machine with a fine tooth comb and charged me $100 for "miscellaneous" scratches. When I tried to speak to the owner he was yelling and very Insulting read more

I will never go to Bear River Lodge again! Last weekend I took my wife and two young kids, and it was a disaster. The rooms were filthy (dust all over the place). Most slat-type windows were broken, and scotch tape was used in an attempt to repair. This prevented the windows from opening (with the accompanying beautiful view). There was a tiny little electric heater (2 feet square) that heated the entire cabin. It took about three hours to get to mid 60F's. Overnight to reach 70F. There were many spiders (mostly earwig's) But the worst part was the bed bugs which ate us alive. A little customer service would have been nice, however there was an absolute disgusting individual named Cassidy who was the property supervisor. She had a major "God complex". She didn't know the first thing about how to treat a customer. When we calmly told her about our problems, she immediately became ugly, nasty, and mean. Basically said, "if you don't like it go home, but you still owe the money" Rented snowmobiles for one day and had nothing but problems there as well. Little kids on the back so we weren't crazy. Sleds kept breaking, wow what a bunch of crappy snowmobiles they keep in their fleet. Let's just say we are never going back! To the owner of the cabins, my recommendation would be to immediately fire Cassidy. Then work on the remaining staff's customer service. To the potential future customers - JUST DON'T GO! read more

Let me start off my review by saying that this is a fun place to go with the amazing views, and all of the ATV trails around, as well as good times spent in the cabin with the family. However, as far as the lodge itself, and the customer service, the most I can give them is 1 star. I put a lot of thought into rating a place, so don't think I am just a disheveled customer. There are some major ways they need to improve. We arrived on Saturday and were supposed to pickup our 2 Razrs that we had reserved for 4 pm that day to 4 pm the next day. However, when we went in, they said, "Oh one of your razrs is still being used, come get it tomorrow at 8:30 am." We reminded them that we had them reserved for 4 pm and after some frustration on their end, they rounded up another razr for us, which I was grateful for. They didn't lose points for this mix up cause they resolved the issue. It was an indicator of their lackadaisical attitude that we would learn over the next couple of days though. Once they had the razrs we had to wait for a girl to comb over the razrs for 30 minutes with a fine toothed comb. She marked everything down, and even outlined small scratches on the wheels with a sharpey. If we came back with anything outside of those sharpey lines, we would surely get the guillotine. At this point it was 4:30pm and we were 30 minutes into our rental. We were getting frustrated and finally just asked what was taking so long. She must have circled that razr 10 times with her clipboard. We thought, "why couldn't this have been done before we got here?" Finally she said, "If you guys want to get out there, you could be getting your helmets while I finish." Yeah you think!? Anyways, by the time we got out on the road, it was almost 5 pm. An hour may not seem like much but when it gets dark at 9 pm, and you have a lot of people wanting to ride, it is a big deal! She also told us there is no way we could run out of gas in one day on a razr, so the next day when I went out to ride it, I didn't think to fill up. Well, sure enough, I almost ran out of gas and had to stop and get some gas from some people camping on the mountain. The next beef I had is that they were just a big racket when it came to prices. We wanted to go fishing in their private ponds, so we rented a couple of rods. Not only did they charge us for the rods, they charged us a daily rate to use the ponds, and on top of that, if we wanted to keep the fish we caught, they would have charged us $6.00/lb. When we brought our razrs back, the plastic protector sheet underneath was bent and needed to be replaced, so they charged us for the part (which is totally fine) as well as $88/hr to drive into town, return, and replace it. What kind of technician gets paid $88/hr to screw on a new piece of plastic? This is where it gets interesting though, when we went to checkout, we took our garbage bag to the dumpster they had. There was a sign that said, "There is a $5.00 fee for every bag thrown in the dumpster." Really, you are charging me to throw away my garbage!? This is part of running a business, and should be included in the cost to stay there! In general, they just had a lackadaisical attitude, and didn't really care to make a good experience for the customer. We saw this from their charging for everything under the sun, carefree attitude about getting us our razrs on time, and finally, the services they offered. They have a little store and grill on site that we thought we would be able to eat at one night. We packed a lot of food in but we still wanted to eat there at the grill. However, we found out that the grill closes at 4:30 pm. Who eats dinner that early? I would have thought that being in the middle of nowhere, they would have the grill open later so that we could get dinner there at a normal time. They also closed the store really early too. I get that people want to get home to their families, but as a paying customer, I would like the one restaurant within 30 miles to stay open til a descent time. The cabin itself was fairly nice and cozy. We were on the bottom level, that looked over the river and ponds. The WiFi didn't work in our cabin. I had to walk up near the store or another cabin to check for new emails. They claimed they had WiFi, but really only had it in two spots. Lastly, the toilet didn't work like a normal toilet. It was having trouble flushing all weekend. On our last day, the drain on the bathroom floor started gurgling up some nasty, nasty stuff. We didn't know if it was from the sewer, or from the people upstairs, but no one should have to see poop all over the floor when your paying as much as we were to stay at Bear River Lodge. If these issues were addressed and the business model was altered to please the customer, instead of padding their own pockets, this place would be great. As it currently stands, it falls short in many ways that displeased me during my stay. read more

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On the good side the cabins are located in a beautiful spot in Utah along a river with great hiking and ATV trails nearby. They are spacious and fully stocked. The property however is in need of maintenance. We stayed here in the past and noticed a big drop off in the condition of the property. The pool and hot tubs were not working. The jets in our tub did not work. Windows were broken. Our bedroom screen had a huge hole in it and mosquitoes were invading us (their answer to that was to duct tape the screen). I could go on but I've made my point. My suggestion to the owner would be to spend a night in his rentals to see what we saw. This place would be awesome if maintained read more

Four of us had a week in Cabin 2 and we LOVED it. We had an amazing time in the middle of nowhere, listening to the beautiful river and enjoying the stars at night. I'll never forget it. I see many negative reviews for the snow-mobile rentals so have to say we declined to rent one because of the issues others said they had. Without that component, it was perfect and we made memories of a lifetime there. Evanston WY was 25 miles away and we went twice - loved it there too. As a vacation rental, the lodge is amazing. It snowed, we cooked every day and the little stove kept the place really toasty. I miss our cabin and will always treasure the time we had there. read more

Sharks! Avoid this place at all costs. I would def score lower if I had the option. I had originally booked this place because it was conveniently located along a trail my buddies and I were traveling on for a motorcycle trip, but we had to make some last minute adjustments and I was forced to cancel the reservation. There was absolutely zero wiggle room from the staff and their cancelation policies, and I ended up losing $175 towards a "future stay" within the next 12 months. That would be great if I was from there area, but I'm not, (east coast) and I likely won't be revisiting the corner of Utah/Wyoming in the next year. And it's not like I was canceling the reservation a day before the planned stay; I gave them over a month's heads up! Again, a little customer service would have been nice, or at least some indication that they were willing to work with me considering my unfortunate schedule change. Instead, they showed no signs of flexibility, and will likely end up stealing $175 from me for absolutely nothing. Guess they have to make their money some how. So, moral of the story, if you're thinking about staying at this lodge, you better make sure you're 100% committed because the staff will not work with you on canceling and/or refunding your reservation. read more