Absolutely frustrating service department. Dropped our Edge off over two weeks ago for…read moretransmission work. It was slipping noticeably but because it didn't show a "code" the technicians were unable to determine the problem. A week later, after a transmission service, they decided it was a bad torque converter. Said a new one would be in that Friday. A week later it arrived. They said it would be ready to pickup that evening, now Monday, two weeks after we dropped it off. Now Tuesday afternoon and they don't know when it will be ready. We have a premium extended warranty that includes a loaner or rental car. After telling us a loaner would be available in a day or two...no loaner has been provided. We fearcafter all this time, almost 12 business days, it will need a new transmission!!

Whatever problem you have with your Ford Motor Company vehicle do NOT take it Franklin Ford for…read moreservice. I won't shop there for anything else at all. Sales will rip you off and the service department is anything but service!!! All indicative of poor leadership. You can't tell me that you can't figure out my portion of my bill and release my truck, instead you're telling me that you have to run it through the warranty company first when you know the customer portion is the deductible and the tow bill. I give them a minus 1000.

In the last 2 1/2 years, we purchased 3 cars through Bryan Easler Toyota! (the last one was a trade…read moreup) We just "sealed the deal" for the trade up this week with the assistance & guidance of the AMAZING David Williams! David was honest, professional & incredibly knowledgeable, therefore he was totally able to help place us in the best vehicle for our needs. The transaction was smooth & fair AND to our great surprise, the vehicle arrived 2 weeks earlier than expected! We will definitely continue to recommend & utilize the services of Easler Toyota... We couldn't be happier! Thank You David & Easler Team... Y'All ROCK!

The sales guy was real respectful. It look awhile to get my car appraised. When I did, they gave me…read morea low ball offer. When I said I couldn't take that, he shook my hand and walked off. There was no willingness to work with me. Fred Anderson offered me what the car was worth, and found me a great new car.

Great help from the sales dpt, purchased my first ford Truck from them. So far I've been really…read morehappy with their service dpt as well.

We were out of town on vacation with our camper. Two days before we were supposed to leave my pick…read moreup started making an odd noise. I got to the service center the next day when they were opening. The service manager very kindly squeezed me into the afternoon. My pickup needed a new alternator. They also found the turbo boost hose had a hole in it which could burst at any time. The next day the part arrived and I had it at the shop at 8:00. By 9:00 the truck was done. Super service from very kind people. Ignore all the old negative reviews.

Great selection of cars at very fair prices and easy finance the customer service is definitely the…read morebest around. They are one of the more established car dealers in the county. I highly recommend shopping here first. Sherry , Travis and the gang are the best in the business!!! This is a must stop shop for your auto needs. They are a walking mans friend I have heard that many times through the years and it's true! Very nice dealership!!

From the owner: Family owned and operated for over 50yrs!! We serve our local area with great deals on used autos…read moreand trucks. We also offer buy-here pay-here financing, and we welcome cash buyers as well!!

Sold me a Jeep that had a lemon law title without informing me. When I found out they agreed to let…read moreme return it but I had to purchase another vehicle off their lot. They didn't have anything I liked and refused to bring another vehicle from their sister lot so I had to buy a truck I didn't even want. The manager was extremely rude even after I told him I am a business owner and buy a vehicle or two every year. Never again would I step foot on that lot.

We purchased a car that would jerk several times when pushing the gas peddle. We mentioned it…read morebefore the purchase, multiple times asking if this was an issue with the car and if it could be fixed. We were told it was simply because it's a small motor, and that it wasn't not something wrong with the car. Well.....just about a year later, the lurching and jerking when pushing the gas peddle continued to worsen. We took it in to the dealership, and they were able to " fix the problem" for $450. We had purchased an extended warranty, but they said fixing the problem was not covered by the warranty because it was considered maintenance, not a warranty issue. All along it had been spark plugs. I feel that we were taken in, taken advantage of, and railroaded. Will not be purchasing another car here, and will be avoiding having any repair work done here.

I brought my '22 Chevy Spark to Countryside to troubleshoot a noise that another dealership in…read moreWaynesville couldn't help with. I had it to 2 other dealerships before I thought to try Countryside; and they identified the issue and fixed it under warranty with no questions asked. Now I get all the standard service for the little road warrior done there and the people could not be friendlier! While I can't say anything about the sales department because I bought this commuter from a dealership near the Virginia state line, the service department is great at this dealership.

Horrible! They tried to sell my stepson a piece of garbage used colorado for $485/mo x 72 months…read more The truck was dirty and had numerous damage. It also had paint spilled all over the truck bed. Granted he has poor credit and is a little slow but thank God I looked at it before he signed the deal. They were originally asking $23,000 71k miles for this work style truck. It wasn't worth $10k. They discounted it to $18k with tax title etc $20k. Told him one owner but told us 3. Never deal with these idiots. U will get screwed!!!! I've give them a zero star if I could.

Went last weekend to test drive a new Ford Explorer Sport. Dan Medford was very helpful in…read moreanswering all our questions and very knowledgeable about the vehicle. He was very nice and didn't pressure. Once we decided we really liked the vehicle we had an offer within minutes. Not the normal back and forth bickering. So kudos to the management at Taylor for understanding the clients time. Dean handled the financing and he had everything done in about 5 minutes again awesome job. I highly recommend anyone wanting a Ford vehicle to try there first ! I love my new Ford Explorer sport !

I had to replace a tire on my car that went flat. The person that sold me my car did not tell me I…read moreneeded a key to get the lugs off. I called them and asked where it might be. They told me they didnt have it and that I would have to buy my own key lug from the car at an auto parts store. Well seems you cant do that. You have to get it through car manufactor. What if I had a flat on the interstate? I would have been stranded not knowing I need a key to remove the lugs. I am pretty upset with these people. I enjoy my car but I should have been informed that I needed a key for my lugs. This is just outright bad business! Shame on you!

I got an internet price on a new ford from this dealership. Started the paperwork to get approval…read morefrom my company and between the internet price time and the buy time the cost increased by $7000, excluding tax fees and other destination costs! Seems like bait and switch and false advertising to me. Same vehicle, same vin, same model but now they want $7000 more. I inquired as to the change. Austin referred that the discount could have included Fords retiree discount or related. This is just bs. Ford's retirees get a steeper discount. This scheme appears to simply be a bait and switch. Regardless, it's dishonest! I posted this review and would you believe it 2 reviews showed up day later. These guys are dishonest phonies.

I bought my car here back in June. It is now November and I am still waiting for my registration to…read morebe complete. The dealer used a 3rd party vendor to handle this because of covid. While everybody has been kind, the lack of urgency regarding this is upsetting, and I would not work with them again at this point.