I had a great experience buying my car here a few years ago. Bought it new and have continued to get it serviced there every time. The last few oil changes, though, I've felt like I'm constantly being up-sold for something. Had one guy tell me that he wouldn't pass inspection unless I bought tires from them and when I still refused and said I'd go elsewhere, he changed his mind and said he'd do the inspections. Last week, I went in, again, for my oil change. I paid to have a cabin air filter changed and new wiper blades. When I got in my car, my music was blaring (I had turned it down when they came to my window to ask what services I wanted) and there are black greasy fingerprints on my passenger seat. I reached out to the dealership and they kept saying they would get back to me but never heard anything... read more

The sales guy was real respectful. It look awhile to get my car appraised. When I did, they gave me a low ball offer. When I said I couldn't take that, he shook my hand and walked off. There was no willingness to work with me. Fred Anderson offered me what the car was worth, and found me a great new car. read more

Had service today and for simple oil change took 2&1/2 hrs Insane! Remodeling yes but should not impact customer service expectations read more

Absolute nightmare of a dealership keep in mind, my first time going to a dealership to buy a vehicle very sad experience went with my father who has exceptional credit 850+ with cash in hand and these idiot sales folk ignored us!!! Once we finally got the help one vehicle was completely rusted all over still being sold for 31,000 absolutely unacceptable. Decided to go to Fred Anderson Toyota of Greer and that was the best experience possible very sweet kind sales folk approaching you not having to walk in and ask for anyone. Maybe take a visit and learn from them. read more

In the last 2 1/2 years, we purchased 3 cars through Bryan Easler Toyota! (the last one was a trade up) We just "sealed the deal" for the trade up this week with the assistance & guidance of the AMAZING David Williams! David was honest, professional & incredibly knowledgeable, therefore he was totally able to help place us in the best vehicle for our needs. The transaction was smooth & fair AND to our great surprise, the vehicle arrived 2 weeks earlier than expected! We will definitely continue to recommend & utilize the services of Easler Toyota... We couldn't be happier! Thank You David & Easler Team... Y'All ROCK! read more

Price and availability. My salesman was a great guy And also very knowledgeable about the cars.

Just trying to connect with service department, so difficult. After a few tries, the woman would talk over me as I am trying to explain the issue. She never gave me a chance. read more

While on vacation in late September 2025 (from Florida), my brakes failed on my Tundra (brake lines damaged). Kaylah worked diligently to find the needed parts and get the repair done expeditiously. She saved our vacation. She's a great ambassador for your dealership !!! read more

made an appointment for service and was advised part had arrived. I dropped vehicle off, got text vehicle was ready then sat in front of service desk getting ignored. After waiting a bit then pestering someone I was advised I needed to talk to "Brandon" who was in the rest room. He must have eaten something that definitely didn't agree with him and after more waiting I bugged someone else who returned my fob and paperwork. I found my truck and no work had been done. reviewing the paperwork the part had never arrived and was on backorder. Waste of a morning which I won't repeat. Found part on ebay and will do it myself. read more

This review is for used car salesman Derek Crawford of Bryan Easler Toyota. All the folks were nice. Sales manager Phil definitely deserves an honorable mention. But my highest praises are for Derek. Besides being an effective (not pushy) salesman, Derek provided (and continues to provide) service after the sale. The papers were signed yet Derek sat with me in the vehicle for an extended period of time, showing me all the "new-fangled gadgets". This is my first car purchase with all the electronic bells and whistles. I'll tell you, I was both flummoxed and intimidated. I've always been a pretty confident driver but not with this one. Derek was patient and knowledgeable, showing me pertinent things and fun (media) things. Derek could have excused himself to go sell other vehicles. But he didn't until I was ready. Then he asked my permission to go talk to a prospective customer. What a guy! A few days later, I was back to have something repaired. Derek was ever nice, despite his having been at home sick for a few days and still not feeling 100%. Derek made sure the cost was covered. I paid zero, not even a deductible. And it was a $600 repair on a non-essential (but very annoying) component (blender door actuator). Needless, to say I was grateful. It was the right thing to do, and Derek did it. I've been driving this car (minivan) often for 2-1/2 weeks. I'm getting to know it, and I love to drive it. I had a wheelchair lift installed and it's given me the mobility I've missed for many years. My dog likes it too. He knows he's the most precious cargo, and he can ride safely. If I live long enough to buy another vehicle, I'll look for Derek. Although I wouldn't be surprised if he isn't called away to pursue more fulfilling dreams. Derek's that kind of guy. Yeah, he is. Thank you Derek! read more

We purchased a new car from them a year ago and are very disappointed in their lack of timely customer service. We scheduled an appointment to have our car serviced and there weee 20 cars in line from servicing. After an hour, they are finally putting in on the rack. Service needs to do a better job of scheduling service based on the timeliness of the mechanics. read more

Musk and DOGE team need to come in & make more efficient. I had an appt. for an oil change and still took 2 hrs.

I'm working with corporate now based on the absolutely unacceptable treatment at service with this location. Unfortunately lied to regarding many details. I'll update post once corporate fully assist to give them N opportunity to right their wrongs Main issue is with the total disregard the service manager provided. Doug Camp. read more

Dealer did not use the recommended 0w-16 oil in my Rav4, but instead went with 0w-20. Only dealer I've used to ignore recommendations.

Poor customer services, no help by the employees walked the lot no one bothered to approach me Couldn't find no one either when I needed help read more

Can't say enough good things about the folks at Bryan Easler Toyota! When my Toyota broke down during my NC vacation, they went the extra mile to provide me a vehicle to use to get home to MI and until a part was available to repair my car. 100% amazing service & team! If you want to buy or service a Toyota in WNC, this is the place to go! Anne, Belmont MI read more

DONT GO HERE FOR SERVICE!!! Absolutely the worst customer service experience I have ever dealt with. They tried to charge me for something that was a recall, then told me that it was going to be $4k - $6k to fix an issue with the transmission. Come to find out that the issue should actually be warrantied. Once I called them out on it they did not answer my calls or call back after 3 voicemails and 3 days. Had to reach out to Toyota headquarters, after i did, the manager reached out within 15 minutes, which I find odd that he couldn't reach out for the 3 days prior to that. Zach, the service manager, was not willing to help or understand the situation, but Toyota will actually be resolving the issue for me, just have to go to a different dealership. I unfortunately will not be heading back here. If you do, then make sure you research everything they are trying to charge you for and question everything. They are charging you for things that you either don't need at all or that you shouldn't be charged for. read more

Stopped by with intentions of buying a new 4runner. This dealership offered me four thousand less than another dealer offered on the same day. I immediately left with no intentions of ever returning. I felt an arrogant presence about the business from the start. I will buy a new 4runner elsewhere. read more

If you want to be treated with Absolutely No Respect and or disrespectfullly belittled then this Toyota is for you. Over the years this Toyota has gone down hill. read more

Brought my Toyota Venza in for oil change and tire rotation and was very satisfied with service. Brigitte took excellent care of my car and called when service was done. Bryan Easler Toyota service provides excellent service. Will definitely use them again to take care of my Venza. read more

IF ANY REVIEW HELPED YOU DECIDE WHETHER TO BE A PATRON TO A BUSINESS, PLEASE TAKE MY ADVICE AND BUY ELSEWHERE! The salesman lied to us about receiving a $500 rebate in order to reel us in on the lot and order a new vehicle. When it arrived the salesman DENIED us the right to apply for a loan. He was so immensely rude he stated, "I'll walk away and not sell you the truck before I let you apply for a loan for the $500 that will come out of my pocket!" When I informed I would refuse to buy them under false pretenses they created he threatened to KEEP an over $2,000 deposit! The truck arrived with a scrape on the inside which they promised to order a replacement part. They lied on that as well. They would intentionally ignore calls on both matters. They LIE and are RUDE. The owner Stephanie intentionally ignored all of our requests to assist. They are GREEDY, DECEITFUL, DISCRIMINATE AND LIE! read more

This place is awesome! Went there for my first service for a car purchased in my hometown and they were great. Got me in and out very quickly and gave me a great deal on a new set of tires. Highly recommend! read more

Best new car buying experience. Dave and Logan were extremely honest and upfront during the whole process. We had to trade in a car that was on its last leg and they still took it and gave us some trade-in for it. They were short staffed that day and Dave was doing many jobs at once but still treated us kindly and walked us through all the options and outcomes. Logan the loan officer is pure charisma and really fun to work with. We love our 2024 Corolla, it's their base car which isn't a high margin win for them but they still gave the best customer service possible. read more

Suspicious practices of service department. Be wary. Check invoice carefully for "surprise" and questionable charges. I scheduled my 2016 Prius in for exclusively problem diagnosis on 11/9/21. The rep told me I was mistaken and it needed routine maintenance too. The dealership did NOT do any routine maintenance. The dealership charged me $30 for tire rotation I did not want or need, and I suspect I probably did not get. My windshield sticker clearly said that I recently had a rotation. I was also charged $9.00 for miscellaneous. $40 bucks charged for rotation that was not needed or wanted. As for the diagnosis I did request, the rep told me that he did computer diagnostic which showed I needed major work, but because I had major problems he could not handle that day. He said I should schedule another appointment to leave it for one or more days. The work would cost about $1800 +, he wasn't sure about how much. Because they only did diagnosis, I was told I would be charged for 1 hr. only. Their rate sheet says $100 per hour. The charge was $112 instead of the $100 I was promised. I had to pay $10 sales tax on only the labor too. I feel cheated. I used to be a loyal customer, but now I am sad I have to go elsewhere. You should too. Ira from Tryon, NC read more

My wife and I had a great experience with the team at Bryan Easler for the second time - I should have posted 5 stars the first time but I always forget to post reviews! We had previously purchased a 2010 Prius with low mileage/single owner and had no problems over the last 4 years - now that we have a son we wanted a little more space, so talked to them and they found us the perfect 2016 Camry Hybrid. We felt that the trade in price was more than fair and the process working with John in finance to finalize our deal was actually enjoyable... no games or gimmicks to jack up the price! Would highly recommend buying from the team at Bryan Easler and we will be back!! read more

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Daniel is amazing, he is always taking care of me! I trust him with my both Toyota's. He is never trying to get me to spend money where I do not need to. As long as he works there I will go there read more

I brought my daughter's car in for scheduled maintenance-really just an oil change. Got here early for a 10:00 appointment. It's been 1 1/2 hours and they haven't even started. Am I being unreasonable? I checked and they say it's not ready. No idea how much longer. I didn't plan to spend the day here for just an oil change. UPDATE: Had a little hissy fit and asked for service manager. It turns out the car WAS done over an hour ago. They said they called my name and looked for me. Hummm. I was in the waiting area the whole time. Didn't even go to bathroom. What a stupid process if they can't call loud enough to be heard. I told them I even went to the service desk to inquire about status and was told they weren't done. Geez! What a disorganized mess. read more

Went to this dealer 5 days ago. Found a used car I wanted to drive, did so, liked the car. Made a deposit to hold the car. Next day when they finished detailing the car, I returned. Asked to take the car for the weekend so my wife could have a chance to drive it. Nope, their company policy (not Toyota corporate, just the local ownership) wouldn't allow that. So, I made the mistake of finishing the purchase, drove the car home. On the way home, in January weather (chilly) I turned on the heater. Didn't work. I called the salesman, he said bring it in. When I got there, I wanted to talk about trading up to a different vehicle. FIRST, they would only allow $1500 less than I had just paid, salesman dying that the dealership had to make a profit on the first deal and then make more on the purchase of lease of a higher priced car I was considering. I asked if they'd fix the heater, which they did at no charge. Based on the ethics they display, I don't trust that the vehicle will stay "fixed" or that other problems will not show up; but I did purchase a high mileage (86K miles) vehicle, so I knew I was taking a chance. I have bought cars since 1960. Never been treated so poorly, ever, at a car dealer. I like Toyotas, but not this dealer. Recommend you don't do business there. read more

Very courteous staff! By far the fastest oil change ever! read more

Bryan Easler Toyota - Service with a smile - Car Dealers Near Me - Hendersonville, North Carolina

UPDATE: The owner of the dealership called today and I was able to finally tell management about our experience. They are more than happy to make things right. We will visit again when we are able. Visited this dealership on Saturday. There were a lot of questionable financial dealings behind closed doors that ultimately led to the deal's demise. The salesman was unprofessional, rude, and condescending. Told me that I'd better hurry to get to another dealership before they closed. He then proceeded to tell us, loudly, that he'd helped us all he could as he held the door to usher us out. I don't care if you have been in the business for 25 years. If you can't treat potential customers better than that, maybe you should find a different profession. Needless to say, they lost the sale of a brand new Tacoma th read more

Don't turn someone away for service with 20 min left in the day and tell them to come back during the week when they work during the week to bring there car in to pay your salaries!! This is how you lost all your business to Jim Barkley and it seems to continue on and on to Fred Anderson Toyota. So sad! When will the easlers get it!!! read more

Happy with service. They are willing to negotiate without being creepy about it. Got the exact car I wanted. Would give 5 stars but I caught them in a couple little white lies... which was still far less than you would get anywhere else. Recommended! read more

Bryan Easler Toyota - Out with the old and in with the new! - Car Dealers Near Me - Hendersonville, North Carolina

I have purchased two vehicles from these guys in the past 5 years, a Camry and a Highlander. I will continue to buy from them and refer my friends and family. All the way from the used car Dept to service I've been very pleased. I was happy with the price and trade in values and was treated very fairly. I especially like the used car managers and salesmen. They all are were very friendly and accommodating!! read more

I've purchased numerous vehicles from Bryan Easler Toyota over the years and every single transaction has been handled fairly and professionally! But the excellent service doesn't stop at the purchase, their service and parts dept have also been consistently excellent in my personal experience as well. I would and do highly recommend Bryan Easler Toyota to everyone looking for a new or used car or truck! It's really nice to do business with a company that sincerely appreciates your business!!! read more

Top notch dealership! I've dealt with the Easler's for over 25 years and many vehicles. Never, never felt pressured, miss treated or over priced. You can do business with confidence. read more

Great transaction. Great price, easy negotiation, transparent operation from beginning to end. Very happy with the deal that Mike Burrell worked out for me on my new 4Runner. read more

Go here for my car whenever I am in town. Great service so far and nice waiting room. Spotless bathroom and great service. I highly recommend it. read more

Terrible place. The dealer was not honest and two other dealers pointed and laughed at my car because it was old and was missing a door handle. Terrible customer service I left extremely upset read more

Yesterday, 7-22-19 I took my Sequoia in for a repair that was intricate and was told they were not sure they could repair the problem up front. I had never been to Bryan Easler Toyota and had done business with Jim Barkley Toyota for decades. Well unfortunately Jim Barkley Toyota is no more and the new owners have no clue what Service, Professionalism, and Customer Satisfaction is! I found just the opposite in Bryan Easler. I called last week to make an appointment, because I had never been to this Dealership before. The sweet lady that answered the phone not only answered all my questions but was Professional, Courteous, and very helpful.. Upon arriving yesterday I was greeted by a very Professional and Helpful young man and welcomed with all my questions answered other than could it be fixed! Well yes they did fix the issue and performed a miracle as such and I am totally pleased. My thanks to the sweet lady that made my appointment, to the Service Tech that welcomed me, and especially to the Service Tech that repaired the problem. I have hopefully now found a new Dealership, although I have to drive 45 minutes to an hour on I-26 and pass right by Fred Anderson Toyota! Thank you Bryan Easler for making my first experience with y'all a Good Experience! read more

This service department is amazing. I have been coming here for two year as I get free oil changes for the lifetime of my vehicle and while I wait, it's nice and relaxing in comfy armchairs. Popcorn, icees, coffee, cappuccino, tea, hot chocolate and cider are available in the same room and there is always some nature documentary or aerial tour to watch. Every person I interact with is polite, explains things well and cares about our time and treat us very well. I overheard a conversation over a warranty. The radio is broken on someone's new vehicle and these people drove over an hour to get here so the technician filled up their gas tank. read more