Pleasant experience. Found my truck here by doing a nationwide search. Came to an agreement on…read morepricing over the phone with Jordyn. He was great! Flew in, Jordyn picked me up at the airport. We drove to the dealership, signed the papers and I was on the road headed home in a reasonable time. Only fail on the part of the dealership in my opinion was that they wouldn't fill the tank. It was on empty and they would only put in 15 gallons in (about half tank). Not even about the money, but just the principle. I had traveled a long ways to do business with them and had an 8.5 hour drive home and Jordyn's supervisor wouldn't let him fill the tank... although Jordyn tried. He got his supervisor to agree to a half tank. Like I said... this isn't about $60 in fuel. Its principle. Sell your vehicles with a full tank of fuel. Simply putting this here because It's the little things that make customers feel appreciated. The extra things are what it takes to get five stars. Overall, they were great to work with and Jordyn was awesome! Not sure I will be a return customer simply due to distance but if I were closer I would be a return customer.

Watch your back. When you get to Finance or Service, Very unethical adding hidden charges and…read morespinning the answer when you ask about them. So much for small town honesty bull.

I purchased a 2019 Nissan and an extended warranty from them at the end of April. I had the car for…read more2 months and had problems. The warranty company would not cover the problem. Premiere stepped up and took care of everything, and I have my car back and working wonderfully. Thank you, Premiere, for being so awesome and trustworthy.

From the owner: Premier Autogroup is proud to be A Dealer For The People, and provides the best No Pressure No Hype…read morecar buying experience anywhere!! We carry all makes and all models, and if we don't have it, we have the ability to get anything that you are looking for no matter the specifics!! We are proud to be a part of the Magic Valley and are grateful for the opportunity to serve the amazing people here! Whether you are looking for your first car, your bigger family car, or your dream car, we are here to help answer your questions and walk you through the most amazing car buying experience ever!! We look forward to serving you and your family!!

Apparently when a dealer offers a dealer warranty on a used vehicle, do not purchase an extended…read morewarranty as they will not honor their 100% coverage dealer warranty. They are saying that they have tried to communicate and offer solutions, but this is the farthest from the truth. I have documentation, text messages, and phone calls where I am all being told different things. The one thing I am consistently told is that the GM will call me back - yet never does. I have been attempting all avenues of resolution as it has been almost two months (my truck was towed to the dealer on 12/15) and there has been none from the dealership. The truck was supposed to be repaired under the dealer warranty per the conversation the finance manager said he had with the GM on 12/26 @10:03AM and here we are in February with no communication and no repairs. I am wanting to reach a resolution and keep trying different avenues to do this. I would like for the dealership to honor what they have stated, but I also want and need my vehicle back in good working order and condition. Received this from them on the BBB complaint, after I have been working with the GM and am awaiting the return of my truck "MESSAGE FROM THE BUSINESS: There is nothing else to day; said it all in our response. This customer is unreasonable and nothing we day or do will satisfy them! " so what is really going on here?

My spouse and I purchased a Mazda CX-5 from Goode Motor Mazda in early September. The buying…read moreprocess started out fine, but once the paperwork was complete, the communication ended. When we picked up the car, there were scratches and marks that our salesperson, Josh Bouchard, photographed and promised would be fixed. We brought the car back and were told the issues would be taken care of, yet each step required us to follow up. We later met with Steve Long, the General Manager, who said he would call us with an update. Weeks went by with silence until we finally reached out ourselves. Every meaningful update came only after we initiated it. The professionalism and follow-through we expected simply weren't there. Once the sale was done, it felt like we stopped mattering.

Still having Def issue on my truck so I took it to Rob's team for an oil change and a review of the…read moreDef issue. They changed the oil, reset / relearned the Def system and turned off a warning message my dealership in Hayden wouldn't help me with. Dave was super helpful! Love these guys!

I bought a 2023 Yukon Denali from Rob Green this week and it was the worst auto purchase experience…read moreI have ever encountered. I purchased the SUV for $86,452 online. I live in MT and have purchased all of my vehicles out of state for the past 8-10 years with no major hiccups. I called before I arrived to make sure all was in order. The saleswoman told me the car was ready for me. When I saw the Denali it was nicely washed on the outside, but the inside was filthy. Had not been cleaned. Also all of accessories that were stored in the rear cargo area were missing. Never did get them from the dealership. I will say though the paper signing went very smoothly. As I was leaving the lot I noticed that the gas tank was completely empty and showed only 37 miles left. They had to fill it up for me. Said they had forgot. I left the lot and half way home I attempted to wash the front window only to see the red notice on the the instrument panel say to add wash fluid. Unbelievable!!! I had to stop and purchase a gallon. Then when I arrived back in MT I discovered that the saleswoman had given me the wrong spare key. She said the next day that they found the correct one and would send it to me. Honestly folks you can't make this up. Very sloppy and those responsible really dropped the ball. Their numerous apologies met deaf ears. I guess when Rob Green says when you buy their vehicle "as is" they really mean it!!!!!! Needless to say I am done with this GMC dealership for my future purchases of GMC trucks and SUVs. I am responding to the generic response from the sales manager. I did finally receive the spare key and mailed back the wrong key. What about sending me all of the missing accessories from the rear cargo area. Also the operating and maintenance manuals were not in the glove compartment. I am sure that I will just get another generic response. So much for treating customers properly!!!!

My experience is limited to the used car sales department, and specifically with Alek. I was…read moreinterested in purchasing a vehicle remotely and from the start Alek was very responsive, without any pressure to purchase, and very accommodating to my requests. He even downloaded a specific app to his phone so that I could see the car remotely via video. I wouldn't hesitate to work with Alek again!

Once again Middlekauff has exceeded in failing. Years ago I purchased a car from the Ford…read moredealership, which was a terrible experience. After purchasing a Honda elsewhere I thought I would give their service department a chance. Of course the greed of the business outweighed the desire to build loyalty and provide a great customer experience. The car was taken on for an oil change and then they promptly proceeded to try and upsell, which is fine to an extent. However, they stated an air filter was needed which I agreed upon. The filter cost $37 the labor install was $39. Are they not already under the hood working? $39 for a job that probably took all of five minutes. I must be in the wrong profession. But this will definitely be the last time I ever use or refer anyone to any Middlekauff dealership.

UPDATE Twin Falls Subaru went above and beyond to make it right and made sure we were happy. They…read moredidn't just fix the mistake -- they made sure we walked away better off than we would have been. People are human, accidents happen -- what matters is how people own them when they do. They did right by us. We drove away in an objectively better vehicle and we will be back and will be sending everyone we know their way. Special thanks to Lizet, Brandon, JT, and Jaydon We found our dream vehicle, got approved, built a full deal with our trade-in, and showed up to sign -- only to find out it had already sold the DAY BEFORE we ever expressed interest in it. The GM apologized and we genuinely appreciate that -- but we have still not received a resolution. My advice to anyone shopping here: make sure the vehicle is actually sitting on that lot BEFORE they run your credit. I hope to update this review with a resolution soon.

Twin Falls Subaru has always taken good care of me and my car. Today I had a glitch with the back…read morelid on my Ascent and called them for help. Kylie walked me through the fix and had it working in about two minutes. Thanks, Kylie! Pat

I've had no experience with the sales department but the service department has been excellent! I…read morehad a small issue needing addressed and they fixed it for me immediately!

As it turns out, Twin Falls Volkswagen chose to ignore helping us with an ongoing problem. We took…read morematters into our own hands and bought not one, but two cars from another dealership in Twin Falls. Their petty mistake regarding customer service, proved to be a costly mistake for their company.

When I stopped by Rob Green Hyundai to meet their service team I was greeted by a salesman named…read moreCorbin who simply has the most wonderful positive energy and he walked me to the service drive where the team was also very kind and welcoming! Huge kudos to Rob Green Hyundai for a fantastic atmosphere of hospitality! Definitely recommend!

I want to update the review. Tyler in Service ended up taking great care of us in the end & making…read morethings right. Truck looked great when we picked it up. I am not one that likes to leave less than a 5* review, but when it is due...I am the first one to be honest about our service we receive. The communication in a couple different departments has definitely been less than satisfactory. When we are told someone is going to do something, this is what we expect in return...phone calls, paperwork. It is very frustrating on our end to deal with this sort of customer service after buying our brand new truck here.