Excellent staff experience at the Miami Airport Centurion Lounge - from entry to the bartenders and wait staff! Cheryl, the tall, beautiful Jamaican hostess, was an angel! The ambience was okay. They should offer more lounging-style seating options. It's best to book ahead, as wait times can be up to one hour if it's crowded! read more

It's an airport lounge! It's great, just SUPER crowded. My general choice for lounge goes from: Basic Airline - Centurion - Airline First Class Lounge. This is because the basic lounge has super basic food, and is usually fairly crowded. While AMEX is decent food but is WAY more crowded, and the first class lounge has a mix of food options but it's usually easy to find a space to sit in. For this experience, the lounge was good, I had a super small table shared by two of us, only one of us could use our laptop and even then, I was afraid that the drinks could tip at any moment and make it an ex-laptop. Service was good, they picked up empty dishes and cups with decent frequency, though the food options weren't amazing, though they had two food bars, one in the back, which were mostly cold options while the front one, with the 5+ minute line had hot food items. read more

I didn't think it could get worse. I have two platinum American Express cards through business, one for my husband and one for myself. Going on an international flight. Got to the airport at 3:30 for a 715 P.M. flight. You know we have to board at 6:25 so I get to the Century and lounge. It's 340 and they told me I need to come back at 4:15. I can only be there three hours before the departure time. You don't take him to consideration the time that you have to board. The place was empty. If it was full. I understand. They still required us to come back in 30 minutes. Tell you what went to the admirals club. They were happy to see us treated us with kindness. Not like they were doing us a favor. Quite frankly I always said it was so worth it for the travel benefits. But the last four times I've been to the lounge in different cities. There has been a weightless and an impossibility to sit down. Holding spots for Black card members, which is understandable. But the place and you have 10 tables available for more that you have for those Black card members. You really need to reassess that happened to us in Seattle. Is it worth it? When it's packed the ambulance horrible when it is not and you get there and they don't let you know. It's also horrible. There's no ambience to it. read more

The meal I had I this lounge was better than any meal we had on our Norwegian cruise! Service was ok, nothing special. Ambiance was ok, but lacked the wow factor I got from other Centurion Lounges I've tried. We lounged here for 3 hours so I was thankful for the strong and reliable WiFi connection here. The lounge was at capacity when we arrived and we had to circle around a few times before we found 2 open seats near each other. read more

See all

We stopped in here before our flight home. You had to scan a QR code to join the digital waitlist- it was about 20 mins before we could enter. It was VERY BUSY! We found a table and a couple chairs free but the place is absolutely packed with people. The hot food selections were picked over and really messy / unappetizing so went to back corner for soup and sandwich - those were fine - mostly bread on the sandwich - very thin tiny slice of turkey. My husband went to the bar to get us a drink and the bartender didn't want to give him two drinks - he did point me out sitting at the table with our bags, but I guess you're supposed to abandon your things/chairs and go looking for another seat? Nope. The lounge is simply not large enough for this airport. read more

The Centurion Lounge - Carrot and ginger soup and turkey sandwich - Airport Lounges Near Me - Miami, Florida

See all

This lounge had a good vibe. It was comfy with lots of seating options. The stand out though was the food! They served some kind of braised beef with delicious rice. The roasted carrots also were delightful. I had two large plates of food. read more

The Centurion Lounge - Airport Lounges Near Me - Miami, Florida

Five stars for the Centurion Lounge at Miami International Airport! The food is absolutely delicious, and the dishes curated by Chef Michelle Bernstein are always outstanding. Every time I visit, the quality and presentation are top notch. Yes, there can sometimes be a long wait to get in, but that seems to be the case with many Centurion Lounges across the country these days. Once inside, it's absolutely worth it. The staff is incredibly friendly, attentive, and welcoming, which makes the experience even better. Easily one of the best airport lounges in the country! read more

See all

Over 1.5hr wait to get in today. It's a nice lounge but usually super busy and today not really accessible. Food and drink options are pretty good. Service works hard to clean the place. Not too many bathrooms. Seating can be tough to get. read more

See all

Miami international airport Terminal.D by Gate D12 Take elevator to 3rd floor. It's pretty packed here at Friday 4pm. See photos read more

See all

Firmly meh. It's small and lackluster. Long lines for everything. It's better than waiting three hours at the gate, but it's not fabulous. The Capital One Lounges makes this seem dingy in comparison. read more

Services good; food was absolutely mediocre. I always, always went to thenLounge because Michelle Bernstein was the chef responsible for the menu. Her breakfast options were delish. This was just middle of the road fare. read more

There should be a disclaimer for all American Express card users when they come to Miami... "Better join the Waitlist". I don't think I've ever been to this airport without seeing the same signage telling you to check in digitally for the waitlist. Today we ventured over from Terminal G to Terminal D, which was a hike, and I actually joined the waitlist when we initially left. It took about 40 minutes before I actually received my QR code for access, but at that point I decided to return back to our initial Airport gate. On my previous trip, I came and I'm not gonna lie. It was a hot mess. The level of traffic that goes in and out of there, the cleaning crew can barely keep the areas clean. All the chairs still have stuff on them so you feel like you gotta self-service cleanup. The offerings aren't great, and I pretty much left in disgust. The card carries a lot of privileges, BUT here at Miami International Airport, it's just not worth it. If you have a layover here for anything less than 4 hours, don't make the effort...Unless you need a shower, got no money, and have nothing better to do... Sorry, that's how you left me feeling AMEX!!! read more

The Centurion Lounge - Join the Waitlist!!! - Airport Lounges Near Me - Miami, Florida

Stopped there before an international flight, recently. Sheryl took care of us and gave us additional information. I am Celiac and I had plenty of GF options. The tables were quickly cleaned, as needed. The bartenders were great, as well! read more

Years ago ... 2019 I entered my first centurion lounge with a coworker on a buddy pass. That was in Miami. It was a great experience. Having been to many of the centurion lounges, I dont think this one has seen an upgrade since that time. This is probably one of the worst overcrowded locations with the most mediocre food I've come across. read more

Miami is one of the better locations. No wait on Sunday at 7am though lounge was pretty packed. Plenty of self serve coffee and 2 self service food area. The eggs were subpar but there was a good selection of fresh fruit and no wait at the bar. read more

American Express Centurion Lounge - Miami (Gate D12) Located near Gate D12, this lounge is beautiful -- modern, spacious, and definitely one of the nicer Centurion Lounges I've been to. The seating along the huge windows is a highlight. Sitting there watching nonstop American Airlines activity on the runway is oddly relaxing and a great way to kill time before a flight. The lounge itself is large, with two bars and two food buffet stations, so there's plenty of room to sit, eat, and unwind. Food was solid, drinks were good, and the wine and cocktail selection didn't disappoint. Staff were friendly and professional, though you can tell they're under pressure dealing with the volume of guests. We traveled during a holiday weekend, so there was a waitlist -- about 30-40 minutes before we were allowed in. Unfortunately, this seems to be the norm now with airport lounges everywhere. Once inside, we still had a great time relaxing, eating, and having drinks. The only real letdown was the bar situation. Even though there are two bars, only one bartender was working the full-service cocktail bar, which meant long waits for drinks due to the crowd. Overall, a very nice lounge and a comfortable place to spend time before a flight. With better crowd control and more bartenders during peak hours, this would easily be a 5-star experience. For now, a solid 4 stars. read more

See all

Decent lounge, waitlist was pretty long Ok bar. But THE WORST FOOD CHOICES THAT I HAVE EVER SEEN! Almost dog food level. Come on Am Ex. With platinum card $895 a year... you can do better than this!!! read more

This is supposed to be a high end airport lounge. It's terrible. First of all they make you wait to get in until your flight is about 2 hours out. What's the point of even going to the lounge at that point? Secondly the food is straight trash. No hot food. Not even fruit at Noon. The salad was garbage. I'm at the Priority Pass Lounge using my Chase card at the New Orleans airport and the level of customer service and food is way way better. I'm actually shocked the centurion lounge is so bad. read more

A bit disappointed with this Amex Centurion Lounge. Very crowded, which isn't necessarily their fault, it is. Holiday week. But many coffee stations are empty at 0900. Perhaps not enough staff for the holiday travel rush? Food was just eh. Look for the quiet seating options tucked away down a hall near the entrance, especially on a busy day! read more

See all

I Stopped in on a Thursday afternoon before my flight. The highlights here are the food and bar in my opinion. I arrived right before they were transitioning from breakfast to lunch. I did get a chance to try the plantain pancakes, ham, and scrambled eggs. All was tasty, hot and fresh. Unfortunately I just missed the fresh fruit that really looked appetizing. Breakfast was good but I am glad that I saved room for lunch. They had beans and rice along with a delicious Piccadillo made with olives just how I like it! Centurion lounges always have really good salad bars with plenty of fresh veggies and tasty salad dressings. They also had a chicken dish, mushroom bisque, and a few other veggie dishes. The fresh crisp chocolate chip cookies were yummy. The bar tenders are quite efficient and make tasty hand crafted drinks that rival any high end restaurant bar. There is a clean multi stall restroom however I didn't see any showers here. Seating isn't the most comfortable here however I was able to snag a bucket square club chair which I was able to take a cat nap for about 45 minutes. The staff here are friendly and hard working. Miami isn't my favorite airport however this lounge definitely makes it more tolerable. read more

Recently visited the Miami Centurion Lounge during a layover and as many others have commented this lounge gets very busy, probably the busiest centurion lounge I've been to and there is always a shortage of seats. Food is good and there's a nice variety of hot and cold salads between the two buffet bars. It of course can be busy and while there was no line when I went in around 3pm, by 5pm there was a waiting list. I do wish they set up designated areas to leave used plates and glasses as the tables can get pretty dirty and there aren't enough servers to take away used items. read more

The Centurion Lounge - Airport Lounges Near Me - Miami, Florida

This Centurion Lounge at MIA is situated in Concourse D above gate D14. It is smaller than other Centurion Lounges I have visited, but it still has all the comforts a lounge needs in-between or before a flight. I have visited this lounge a few times and they are always fairly early in the morning before a flight. While it is busy, or steady, it has never been packed as noted in the other reviews. While I have never experienced that, I can imagine it can get overwhelming when busy given the limited seats, bar space and food counters. During breakfast hours they usually have a small spread of breakfast meats and eggs, along with oatmeal, pastries, breads and muffins. And of course, an assortment of coffee, tea and drinks. The space is always clean and seems well kept. Staff walk around collecting dishes and keeping areas clean. Bathrooms were well kept as well. Service at the front is okay. There are usually two agents checking people in. They are normally to the point, not overly friendly or welcoming, but never rude or dismissive. Overall, solid spot to hang out pre-flight. Happy to pop back in when flying from or through MIA in the future. read more

There is a row of food in different sections of the lounge. Lots of solid options - though admittedly the desserts were limited other than some chocolate and ice cream they were passing around. Service is friendly. The bar when walking to the left seems to be less clogged with people looking for a drink. Overall, the lounge is fine. It is quite crowded. Not the best Centurion lounge but not bad. read more

The Centurion Lounge - Airport Lounges Near Me - Miami, Florida

If you're stuck in MIA the lounge is a great place to hide out! I was unable to use the wireless printer but I'm unsure if it was user error or an issue with the printer as I didn't investigate further. The lounge is large and has plenty of spaces to tuck away in. Which is usually something I look for read more

It's like the annual fees for up and the quality goes down. They took away the massages (in which were hit or miss) they had a person doing manicures (they took that away) and the food 7/10 it will be terrible. I have come to the lounge and the food was decent but this isn't it today. Sausage tastes like Jail Food, Eggs are way under seasoned, the French toast was good but that's about it. I will say the bartenders are good.. but outside of that... AMEX gotta do better... especially for Miami read more

This lounge was unfortunately not the best experience! I simply don't enjoy the layout of Miami, because our flight was in Concourse H, so we went through security to get to this lounge and then had to go through security again once we went to Concourse H. For starters, the lounge was horribly busy. They should've stopped letting people in! We walked and stood around for at least 10 minutes waiting for any seat to open up, and at least 20 other people were doing the same thing. We also signed up for a shower, and then saw that the showers were out of order? But no one told us that when we entered. The food was also very mid - I actually wish that we got food from somewhere else that would taste better. I just think this lounge is probably over-hyped; I wouldn't recommend! read more

The Centurion Lounge - Airport Lounges Near Me - Miami, Florida

This lounge is worthwhile if your gate is in terminal D. It's located near D12. Otherwise you will have to check back into your designated gate since the gates at MIA are not connected. It's not a glitzy space and the layout design isn't my favorite but for a pitstop it gets the job done. There's actually two areas for food and they served different items when I visited. I came in the afternoon and there was no wait to enter. There are few family/group seating areas and I feel like the lounge is more set up for the single traveler. I only had about 20 minutes to spare in this lounge so I ended up sitting at a small table that was not yet cleaned. A server soon came by to clean my table so it ended up not being a big deal. I thought the food was much better than at the other centurion lounges I've been to. The empty dishes were quickly refilled. They have the automatic coffee machines and I liked the unsweetened lemonade. Glad I made a pit stop here! read more

This place is always packed and the food is average at best. There is no where to sit and everything looks priced over and is gone right after it gets put out. The decor is nice, but starting to look worn because of how constantly packed it is. read more

Really? A waitlist and this place is empty. Then there is only 1 elevator to get up and down to your gate. They won't allow you to take the emergency exit stairs. They don't offer manicures or massages any longer. They said they did that across all centurion lounges. Wt???? What is #amex doing? read more

See all

This centurion lounge has lots of untapped potential. The food area is quite small relative to the square footage of the lounge so expect long wait times for food. The quality of food was decent for breakfast. Fresh ham n cheese quiche brought out regularly. Bonus star for the nitro brew and cold brew on tap. The morning margarita was good as well. The lounge overlooks the runway which is always a bonus. read more

Get me out. Who is managing this place? Overcrowded & filthy is an understatement. I've never seen travelers disrespect a space more - garbage left on the chairs, feet on furniture and people passed out with their heads on dining tables. Amex needs to create some ground rules. What a zoo. read more

Went with a guest so spent $50 for the following: Horrible cheap coffee. No choice of dairy free milk. No ice. Warm slimy fruits. Fake orange juice. Disgusting boiled chicken sausages in tomato sauce. Rubbery texture eggs suffle. Worst food experience I've ever had in my life considering the price and being part of an exclusive circle as Amex is. read more

The Centurion Lounge - Eggs and horrible boiled chicken sausage. No other choice available at a suppose to be luxury lounge. - Airport Lounges Near Me - Miami, Florida

I had very big expectations going into the centurion lounge. Especially in such a glamorous and detail oriented city like Miami. The lounge was nothing special. They did have good food and responsive bartenders but the whole place looked like it had not been maintained for a long time. A dated aesthetic and a simple buffet selection doesn't move the needle at all in terms of lounges. It is one of the better lounges in the Miami airport but given how hard it is to get in we should not be giving out rewards for being passable at best. read more

Always a delight using the lounge prior to fights. At MIA airport they only serve continental breakfast from 5-6 AM. Hot food comes out after 6 AM. Sharing for those who are on early flights. Overall staff is friendly and always welcoming. read more

Absolutely unacceptable experience at the American Express Centurion Lounge in Miami International Airport. After checking in with the front desk, we were told everything was fine and were instructed to wait. We waited over an hour, only to be turned away at the entrance by another attendant who claimed we were not allowed in because it was more than 3 hours before our flight departure. The most frustrating part wasn't just the miscommunication--it was the complete lack of accountability. Despite clearly being assisted and approved earlier, the staff refused to acknowledge their mistake or make any effort to resolve the situation. Instead, we were dismissed with no empathy or solution. Dario the assistant manager was the attendant that not only refused to take responsibility for the mistake, but offered us no resolution. As an American Express card member for over 25 years, I've come to expect a high level of service and professionalism. This experience was the exact opposite--disorganized, disrespectful, and incredibly disappointing. A premium brand should not treat loyal customers this way. Completely unacceptable read more

Worst centurion lounge. Very long lines, and very rude staff. Just go to chilis downstairs. read more

The Centurion Lounge - Line was 50 people long - Airport Lounges Near Me - Miami, Florida

This afternoon we were waiting to enter the AMEX Centurion Lounge and I had the honor and privilege to speak with Sheryl who help us with the sign up to the lounge. She was an absolute lady and when she said I looked like John Malkovich from the movie Con Air I just wanted to hug her. Thanks Sheryl for being so helpful and kind and very funny. Hope to see you soon. read more

I was here this week and it was very packed but I was able to get in without a wait. Only two agents were checking people in, but they were efficient. I had to circle the entire place to find a seat; but that's not that bad as Centurion lounges these days are very busy and some (I'm looking at you, DFW, stay so packed that it's hard to get in). The food was pretty good and on par with most Centurion Lounges. I had a nice sweet potato chili with red beans, BBQ chicken, rice and salad. I didn't order any cocktails, but they had a bar that seemed well tended to. This is a solid Centurion Lounge-not the best but certainly not the worst. read more

Lounge was clean and staff was friendly. The breakfast was fine and there was no line or shortage of food at anytime.

Garbage. Honestly, they receiving staff treat you like an ugly duckling trying to crash the hottest nightclub in town. In reality, the place is over-crowded, loud and simply more stressful than sitting in the floor in the terminal . Supposedly the food is pretty good however it was surrounded by the hordes acting as savages. And to top matters off, the men's restroom was so bad, I had to leave...and I have been in some pretty sketchy places. Surprised there wasn't a keychain the size of a tennis racket needed to access. Been a member of AMEX since 1988. To be perfectly honest, I am going back to the green card. Because that is the level of service they provided to me at the Centurion Lounge, so I might as well save my money read more