"Providing quality ingredients since 1993"... Not a SINGLE thing is made in the restaurant. Glad you pride yourselves on frozen meatballs and bagged sauce! Pathetic. Spend your hard earned money with a company that deserves your money. Not this joke of an establishment claiming to be Italian food with a FRENCH name. That alone should speak volumes. The GM has 0 knowledge of allergies or the fact that people are being poisoned in his restaurant. Staff is lacking knowledge in the menu but that's clearly an issue from management. Stay far away. read more

HORRIBLE! We came in just after 8:00PM Saturday June 3rd and sat at the bar. We are social people, so we prefer bar where we can chat with staff and other customers. I noticed how dead it was for a Saturday night, but we were there and hungry, so we stayed. The long and short- Only 1 other couple at the bar who were clearly regulars. The bartender, Katie, spent 90% of her time talking with them. I asked for a glass of water 3 times before getting one. Before we ordered, we asked for the NHL playoffs to be out on one of the TV's. Didn't happen. She did dishes, chatted with the other couple and never looked in our direction after we ordered. After 10 minutes, we flagged down a manager and asked him to do this while the bartender was 5' away. The food came out and the pasta was so hot, the bartender had to grab napkins to pick up the bowl. A couple bites in, and the eggplant and my pasta were cold on the inside. The sauce on the pasta was a thick glob. Clearly microwaved garbage. I would have asked fir the food to be properly warmed, but Kate never came over to check on our meals. When it was clear we wanted to leave. She offered 2 boxes and I declined one. You would think if someone left more than half of their meal and didn't want to take it home, this would indicate a problem. She never asked if something wrong. The only time she seemed interested was when we ordered and when we paid. I worked food service for many years and am usually very patient, Particularly if someone is in the weeds or new. Tonight, it was utter disinterest and clearly she was only concerned with the tip based upon her sales. We have tried this location a couple times and haven't loved it. Tonight sealed the deal, we won't be back. Some may say 'good riddance,' but as a business, I would ask why I got a review like this. read more

I did takeout yesterday and it was a disappointment. I got the trio 2 which came with lasagna, fettuccine alfredo and chicken parm. The food tasted like it came out of a box and they just warmed it up. Honestly, Olive garden's tour of Italy dish would have been better. Save your money and go elsewhere! read more

It just falls unto the manager. Slow night and we were a table of six. We ordered three salads and three pizzas. The two salads came out first, ten minutes later, a pizza and a salad...15 minutes after that the two remaining pizzas. Our waters never came. We watched our drinks warm up at the bar. Okay, the waitperson was a bit under-trained and overwhelmed. The bartender was uncaring and a bully. But, the kicker was the manager. He hung around the host station all the while staring at his phone. There's not much more to say about him other than he did nothing. He didn't tend to the front of the house and certainly wasn't managing the kitchen. read more

Overpriced and mediocre. I don't know what possessed me to order fried clams and scallops. The clams were old tasting, fishy and chewy. Called to request refund but manager was too busy to speak to me.... Alfredo for my child was watery. Eggplant parm decent but pasta overcooked. read more

I sat at the bar and the service was very good, place was clean and atmosphere was pleasant. For food, go elsewhere. I had eggplant parm. Bottom of dish had water, sauce was thin without flavor and eggplant was mushy. read more

My family and I were looking forward to some good old fashion italian cooking. Unfortunately, this was not the place. The food was cold and bland. First impressions are key, and this will be our first and last time. read more

The waitress was sweet so I'm giving it one star. I should've known when the manager told me there was grated cheese at the end of the table the meal would be a disaster, I was craving spaghetti and meatballs next sign of disaster was when the waitress asked me how many meatballs I wanted. The meat sauce was so glad I didn't want to eat it and meatballs were so dense they belong on a pizza. No choice of tea but 2 menus of drinks and beers, the bar is the best part of this place. I'm shocked at the amount of business this place does in the restaurant I'll never eat here again. read more

Came for lunch and got seated right away. The shrimp scampi with extra garlic was well received, and the meatball pizza-with the meatballs sliced thin was delicious. The lunch special with soup and sandwich was a good deal and the clam chowder was perfectly thick and creamy. The chicken parm sandwich was a little disappointing as it tasted like it was a frozen chicken breast, which you would hope was fresh instead. Staff was extra friendly, we will be back. read more

I can't judge the food, so here is my experience not eating there! A group of friends planned to dine there tonight, and although the online menu for the Franklin location lists a VEGAN MENU, in calling to confirm before our party met there, we were told they actually do NOT offer vegan food options Although they only had a few simple options listed on the VEGAN MENU, (that does not exist IRL), it would have been a nice addition to a town quite scarce in plant based options. Moving on.... read more

Just an underwhelming meal with sticker shock at the end considering the frozen food quality of the food. The prices are too high for what you get and we will never step foot in your establishment again. Too many higher quality places that charge less. Prices on menu didn't match what we were charged for one meal however that was fixed. Had to send one meal back since the chicken looked undercooked. Server was around but never bothered to check in with us even though we told her we wanted to order a meal to go when we placed our initial order. Waited a long time for the take out meal after we had settled our bill. read more

Came with a large party and was skeptical based on the other reviews. Food was pretty good and service was accommodating and efficient for a party of over 10. Entrees are a bit pricey but we were able to get the early bird menu which is definitely a great deal! Will definitely go again read more

Today is my first visit here. I only ordered a salad and cup of chowder. Although the chowder was good.. it was served with a pretty disgustingly dirty spoon that turned the belly a bit. The salad was fresh and house dressing ok. My bill was written on a piece of lined paper .. apparently computers were down. My waitress was ok.. a little slow.. luckily i was not in any rush. I may give them another try.. but if the kitchen pass and waitress miss dirty silverware like this... i worry about the cleanliness in the back. read more

The Chateau - First visit here.. the chowder is apparently served with a flavored spoon. Thank god i always check and wipe down my utensils. - Italian Near Me - Franklin, Massachusetts

Sorry but the chicken piccata is way over ambitious filled with flavor enhancers and way too many spices. I got sick right after leaving the restaurant. Just not good. Even with the early bird special prices I could go to an Italian restaurant local and have a freshly made chicken piccata made with fresh ingredients without the over ambitious mystery spices. I was a regular for many years at the Château I even grew up eating at the original Château. This is not good. It's cafeteria food at top dollar. Just not worth it anymore with the price increases. I do miss their Greek chicken dish. That was amazing. You knew what was on the plate and in the sauce. The combinations are small and overpriced. Such a bummer since I was looking forward to having a Château close to me. read more

Food was fine. Devore interesting. Place was very clean! Waiter a total dud! Basically ignored us except to get the check.

Service was slow although server was nice. Food was inaccurate and I didn't have the energy to send back

Staff is wonderful. Food is bland, nothing has changed there, which is not the fault of the terrific team

Turkey tips were actually chicken cut into small pieces and the mashed potatoes were instant. Enough said.

$20 would have been much better spent on some frozen food at the grocery store. The best thing that I can say about the food is that I didn't get sick, it's at least edible. Mushy noodles, flavorless everything, really just amateur cooking at best. Even the Chateau sauce in the jar at the grocery store is better than the actual restaurant. Nonna would be rolling over in her grave. Don't waste your time or money. read more

I ate there 3 of the 4 nights I was in town due to the location from where I was staying. The food is great and the service is genuinely great. I was seated in Elizabeth's section 2 of the 3 nights and Shaina's section the other night. Both very good servers. Attentive and on top of it. Not just with me. I watched them work and they took care of all of their guests. The atmosphere is pleasant and the place is very clean. Clearly they care about their reputation. Excellent management. I'm unsure as to why their rating is what it is. I would give them 10 stars if the option was there. read more

Everytime Ive gone here the food is just not good,, always cold, they cant cook steak at all med-rare is well done to them its sad. Won't be surprised if there gone soon.. Go to Trattoria Romana . Actual Italian and the food is good! read more

Just went here for my birthday with my wife and let me tell the food was horrible. We ordered pizza and salmon. The pizza had no sauce and the salmon had no seasoning. The service was good and the waitress was very nice. However the food was so bad that we didn't finish anything except for the dessert. read more

awful service, worse food. terrible ambiance. do not recommend, service was awful, and the food much worse. disgusting bathrooms this place was horrible read more

The only reason I'm givine 2 stars is because the rest of the locations are delicious/consistent. We have been going to the Chateau for years (all locations). We were VERY excited for the Franklin one to open! We get takeout from there 1-2 times a month since it opened. They have only ever gotten our order correct once. They always forget at least 1 item. After the first 2 times we now know to check. Food is good but service in restaurant is poor. I am assuming this has to do with finding good help during COVID so that I can understand. How do they consistently forget orders in takeout? If its happening this much to us, I'm assuming its happening all the time! read more

Food was excellent! We start with fried calamari and it was cooked just right. I had a trio with chicken parmigiana, penne and fried raviolis. (Homemade sauce) It was delicious! Our server Brian was on top of things and very personable. Can't wait to come back read more

Incorrect and cold. Nothing you couldn't buy pre-made at a gas station. In all fairness, the gnocci pomodoro was pretty good. But didnt make up for the carelessness and quality of the other items ordered. Take your chances. read more

This place is next to my hotel. Since day 1 coming I have been treated very nice by the staff and the service has been excellent. Even when the regulars show up the bartenders do not ignore me and give me great service. I come here often now and enjoy the atmosphere and even the customers are friendly. It's a very nice place. read more

Maybe somebody should tell the Manager that Fettuccine Alfredo has Alfredo sauce on it. What I got was over cooked, bone dry fettuccine. In 1983 at the Waltham location, Toasted Ravioli were a revelation. Now at this and the former Westborough location, they are pre-cooked, tasteless and room temperature. Not the 1st time this has happened, will be the last. Buh bye 37 year customer is all done with the crap you are serving. read more

10 stars for the baked stuffed shrimp. Place was very quiet for 6:30 on a Saturday night. All around good food.

Disappointing to say the least. If i could put 0 stars, I would. Ordered takeout and the woman was a complete asshole. We ordered our food to be picked up at 5:30 and did not get food until 6:15. Lady was unfriendly and gave us attitude. read more

wonderful food! so delicious! however i was disappointed that my boyfriend (20) and i(20), and our friend (19), had to wait roughly 10 minutes before even being acknowledged by the hostess, with her standing there, as she was friendly & greeted other guests who were just walking in. eventually we asked to be added to the waitlist, that we only know existed because of another customer. we got our table super quick! once we were seated we had a bit of a wait to order our drinks, 2 IBC rootbeers & we were offered glasses with ice, along with waters for the three of us. she brought our drinks which were in the bottle and mentioned needing to grab us straws, we never received our cups with ice, straws or waters :( and with how briefly she'd stop by our table, we were never really given the opportunity to ask. also, i thought this was common restaurant etiquette, to put your empty appetizer plate/bread basket at the edge of the table. we did so & they were never collected. despite what i had to say previous, she seemed like a great waitress for every other table, talkative, laughing, & checkin in occasionally if they needed anything. because her other tables were behind & in front of us, it was a pretty obvious difference in vibes. i was excited to go to the chateau because its more expensive, and i wanted to treat myself to a nicer meal experience, like i said, i was disappointed but their food (lobster mac & cheese especially) is wonderful! read more

This is the worst food I have had in a long time they call them self an italian restaraunt,this place is an insult to italian people dont waste your money frizen food is not italian food. read more

omg... Honestly I feel sorry for the plp of Franklin; they have no idea about the italian food. and this company knows it Fradiabla is not a fradiabla. omg! that was seafood with spaghetti sauce on top.? Salad was tasty. not a chopped salad, waitress was attentive. However: u always with any pasta u provide a spoon. Just a tip. My husbands pasta was luke warm. we did not attempt dessert. Afrais of the surprise Salad was good, peligro was good. tap water good read more

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We order from here pretty regularly. Tonight's chicken piccata was very light on chicken with lots of piccata slop. The linguini, ordered with garlic and olive oil sauce, came with red sauce instead. It's absurd that I paid $21.95 for this. Nostalgic for not your avg joes... read more

We got takeout lobster rolls and they were great. I got chicken parm and it was easily two meals. Very classic Italian - nothing fancy but delicious. The rest of my family got lobster rolls and were happy. The food was ready right on time and it was easy to order from their website. They even called to confirm the number of lobster rolls to make sure I didn't make a mistake! ;) read more

Family of 4 arrived @ 7:55pm on FRI 8/6/2021. Upon entering there were 2 pp., a man & a woman outside complaining, not sure about what. We were seated immediately; rest. was 20% occupied w patrons. Greeted by 2 servers; one must have been training. We needed a few minutes to select cocktails; kids had water. Requested Aperol spritzer, No Aperol, (Italian Rest. with no Aperol on the bar??)offered house specialty (spritzer) and husband had 9oz Chianti. Drinks came in 15 minutes. Maybe 5 people at the bar. Wine was delivered as Cabernet, not Chianti. Spritzer was good. Ordered toasted ravioli; like rubber, not crispy. Large antipasto entrée, not very large but was OK. No child's menu offered, 12 YO got the turkey club; did not like. Server then offered a child menu, replaced it with chicken fingers & fries. Also ordered chicken fettuccini alfredo, found black hair in pasta. Server brought new, comp'd the meal. No cocktail napkins given when drinks were served. The food hit the table at approx. 8:40 PM after being there since 7::55. Unacceptable. Thank goodness for the bread, we had 3 loaves while waiting Server stated she 'needed to inform manager of the issue' (hair) and manager never came over to address with us. Unacceptable. Turns out the woman outside complaining when we arrived (to another male employee) was the MANAGER! Feedback: poor service, poor food, poor management, unclean, unpopular. (flies in restaurant too). Picture missing from the wall, and didn't even bother to take the picture hooks from the wall. The staff appeared to lack confidence, not personally, but in the establishment. We should have paid more attention to the writing on the wall. Will never eat at a Chateau again, very disappointed. We have loved the Norwood location for years and Franklin just ruined it, read more

We went out of our way to have lunch at this location. The Westboro location was closer. That's ok, because it was well worth the trip! The food was great and we all enjoyed it! Also, Tracy, our server was a breath of fresh air. What a great personality!! We'll be back soon! read more

Always good Italian food at decent prices, good size portions too. Plenty of parking nice bar area.

I ordered the Trio 1 for takeout from grubhub. Delivery was good but why would the restaurant put a fettuccine alfredo in the same container as the chicken parmesan? I ended up with just mixed noodles with a creamy tomato sauce. Horrible way to pack a dinner, especially these days when they should be extra careful. read more

Tried it because it's new ... had fairly low expectations going in and it fell beneath. It's priced higher than great restaurants you would find closer to the city and the food is far worse than eating at home. Was so hoping for a local choice. It's old school American Italian and doesn't represent actual Italian or Sicilian food at all. Bland and just awful. Sorry. I'm extremely dissatisfied and just being honest to save the next person the $$$ and time. Restaurants around Franklin need to look at meeting the demand for fresh, healthy and delicious because it can be all three and nothing else is going to be sustainable. read more