Saddens me to write this review as I was hoping to give a 5 star rating. I got a simple cheesecake for my birthday and wanted to get a bowl of strawberries with it (10$). The employee packed up my to go order and handed it to me. As I got to my car I was baffled to see this (see pic) so I went back and was questioning how on earth these strawberries would equate to 10$. Luckily another employee was there and was equally surprised and very confused. He went to the back and grabbed a larger container filled with strawberries. I would've easily given a 1-star rating for my initial encounter but luckily the second employee did me a solid (which should've been the case from the beginning). read more

The Cheesecake Factory - Cheesecake - Desserts Near Me - Sugar Land, Texas

We've been here a couple times and have had a good experience each time! The interior always seems clean and well-run, although lately the area by the cheesecake counter has smelled like sweat, not sure why? Maybe the mats by the door need to be washed. The food is consistent and fairly good, and their menu is really quite impressive. I specifically remember enjoying their eggs Benedict and chicken and waffles for breakfast. Their coffee and before dinner bread is also tasty. We enjoy coming here for a special occasion! read more

Had my reservations about The Cheesecake Factory from my last experience at the one in the Galleria, but since it was our birthday and we got a free slice we decided to give them a try. So glad we did. Michelle was our server , very nice and attentive . Suggestions were spot on. We got a couple of drinks and some appetizers and an entree . Was too full by the time the desserts came out so we got them to go . The food was hot and delicious , service was excellent 10/10 experience !!! read more

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The food was well received and served, we ordered Thai shrimps salad, Brussels sprouts, Salmon with marsh potatoes with garlic & bacons. The restaurant was busy but well attended, the restaurant was well Decorated and pleasant environment. read more

Stopped by tonight for a little sweet treat. We used the walk-in dessert bar for pickup, which was really nice and convenient. The service was quick, and they even had a small waiting area that made the process easy and organized. I grabbed a slice of Linda's Fudge Cake and a slice of the Original Cheesecake. Both were delicious and very fulfilling -- definitely rich, but perfect when you're craving something sweet. A great option for a sweet tooth moment without committing to a full sit-down meal. read more

The Cheesecake Factory - Linda's Fudge Cake - Desserts Near Me - Sugar Land, Texas

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Enjoyed lunch here with a friend and our meals were very enjoyable! I am gluten free and our waitress, Jasmine, was unbelievably patient and helpful in finding out if the lettuce wraps would work for me! She looked up ingredients and asked about how it was cooked! Such a precious server! So thankful for her! The wraps were delicious and my friend really loved her Baja Bowl! read more

Extremely Disappointing -- Service and Management Have Seriously Declined We visited on August 25, 2026, about an hour before closing and were treated like an inconvenience from the moment we walked in. The restaurant was nearly empty, yet the host walked away from the stand when he saw us approaching. When I asked about bar seating, he repeatedly talked over me so rudely that I finally asked, "Am I bothering you with my questions?" Things only got worse after we were seated. Our server was dismissive, inattentive, and clearly more concerned with closing than serving us. Drinks and our food order took far too long, and he didn't check on our meals until we had FINISHED eating. He didn't understand what gluten-free meant, yet was answering questions about dietary restrictions, and later discouraged us from ordering certain cheesecakes because he said they were "nasty." His shirt was untucked, he wasn't wearing an apron, and he dropped our receipt and a pen directly on the table without a check presenter. The entire experience felt sloppy and unprofessional. We actually returned during the day to speak with the manager, Vicky, hoping management would care. After hearing what happened--and even seeing the server in question--her response was essentially, "Oh, okay, I'll look into it!" She never asked our names, requested contact information, or made any effort to follow up or address the experience. That response told me everything I needed to know. Bad service can be an employee problem. Indifference when a customer brings it to management's attention is a management problem. We arrived during posted business hours and paid the same prices as every other customer. If employees don't want to serve guests during the final hour, the restaurant should close earlier rather than make paying customers feel unwelcome. This was by far the worst experience I've had at this location. The quality of service has noticeably declined over the past year. There are too many restaurants that actually value their customers for us to spend our money somewhere we're treated like a nuisance. read more

My experience here was okay. The service was okay they served us fast but I feel the food needs to be a little more tasty I also don't think is a good place to go with a big group because they gave us a large round table which was enough for our group of 10 but I'm not sure if they have more table options read more

The Cheesecake Factory - Desserts Near Me - Sugar Land, Texas

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Good services and great ambiance. Convenient location plus plenty lof parking. Extensive food and drink menus. read more

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Went here with my boyfriend. Inside is very gorgeous and spacious! Waitress was very sweet. Food came out somewhat quick. Sauce is very creamy and pasta is very filling. 9/10! read more

The Cheesecake Factory - Fried Macaroni and Cheese - Desserts Near Me - Sugar Land, Texas

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Zero wait which was nice. As always Cheesecake has incredibly consistent recipe preparation and the food was excellent all the way through cheesecakes. By now everyone realizes it great value for the price for the most part. Only star missing was Yader, are server, disappeared during the experience for like 15 minutes and we needed to ask and flag down other servers to help with necessary items needed. read more

Horrible place. We ordered food through DoorDash- they confirmed they received it. Then half an hour later they said they don't know what's in the order and wouldn't even refund us back saying call DoorDash customer support. Will not order or eat here again. Horrible customer service read more

This past week, my job made a large staff order for take out from Cheesecake Factory at First Colony Mall. I have attached the picture of my salmon entree order. There is a piece of salmon inside my take-out tray that looks tampered with upon arrival. I'm pretty done with trusting this location. After continuously visiting and ordering from them, I have to finally conclude that they have treated customers' orders with no care too often at this point. The picture says it all. read more

The Cheesecake Factory - The salmon portion is there under the top nasty-looking piece. It looks out of place. - Desserts Near Me - Sugar Land, Texas

This place almost ruined my wedding anniversary! First off, you couldn't hear anything the hostess said. Either turn the music down, or have them speak up instead of whispering. A 15-20 minute wait took 30 minutes! Then it took around 5 minutes for the hostess to get a baby car sling when we told them we needed one when we walked in. Still no waitress in site. Saw a female manager walk by and didn't even notice the car seat on the table. After we got the car seat sling, it was another 5 minutes before Michelle came up. Introduced herself. Looked like she didn't want to be there. She took our drink order and disappeared. After ANOTHER 5-7 minutes we finally just got up and left. There are so many food options around here, that actually want my business. I'll never step foot into this place ever again. read more

Came in on a friday afternoon and they were not real busy. Our waitress (Michelle) did notcome back for about 20 minutes and when we ordered more bread she was very rude and dismissive. Was not pleased with the service at all. read more

Bartenders wouldn't acknowledge us not even hey hello we felt like we were an inconvenience for sitting at the bar. We were a big cheesecake factory fans, but this is so sad to watch the demise the 2.5 score at this location tells the story. read more

Was a busy evening when we went but all of the teammates worked together to help get us served and taken care of. We had our waiter and like 2 other people that assisted us. Our waiter was very polite and kept checking on us. The food was good and hot. We ate and got our cheesecake to go. Plenty of parking, was little to no wait. Just need them to fix the women's bathroom sink and soap dispenser. read more

My husband and I ate there today . The server seemed rushed and it seemed he didn't want to bring us bread . He kept telling us a few more " minutes " . The food was ok . My husband and I weren't pleased and we won't be returning. We are no longer customers. read more

We met friends of 35 years here to have lunch. The difference in service level was so amazing that from our previous last visit --maybe 8 years ago, when we swore off Cheesecake Factory? Manager noticed that we were all waiting on person's lunch to be deliverered, and offered up a soup or salad option because her meal had been delivered to another table. The manager on duty was actively managing the floor and it showed. read more

Went on Mother's Day without a reservation so it was very busy! Despite the crowd we were able to be seated within about 25-30 mins. Our server was nice and helped us make accommodations to our meals with ease. We got three diff pastas, honey chipotle chicken, Louisiana chicken and spicy sausage and rigatoni. We all enjoyed our meals. I especially thought the honey chipotle was unique, light, refreshing and flavorful. Once I added some Parmesan cheese, it was perfect! read more

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This past Saturday, me and the Mrs. decided on the Cheesecake Factory in Sugarland, been there before, food and ambiance was always great. Hostess greeted us and we got to our seats quickly. We waited about 4/5 minutes before our waitress took our drink order, asked if we wanted bread, of course CF has great bread. Brought our drinks and told us, waiting on fresh bread, totally understandable. Came back and took our order, waitress was very attentive, telling my wife about a particular dish and told her the sauce might be too hot, but everyone has diff palates, again totally agreeable. This is when the service went downhill immediately It took 25 minutes to get bread, other tables around us got bread before us, we were seated 30 minutes before we got bread, that's crazy. Another server brought our food, it was hot and the food was amazing. Our waitress walked bye our table 4 or 5 times and never acknowledged us, ie; the food ok or do you need refills. I flagged another waiter down and I explained the situation, he was more attentive to our needs than our server, asked if we needed to speak to a manager, we said no, just making him aware of the service. He told us when we come back, ask for me, I'll take care of you. Our waitress was unprofessional after the 1st couple of stops at our table, we have an idea why...........its just disappointing the service we got this past Saturday read more

I'm extremely disappointed with my experience tonight. I arrived at Cheesecake Factory about two hours before closing to place a to-go order. When I walked up to the host stand, several staff members were standing there chatting, but no one acknowledged me until I specifically asked for a menu. That initial lack of basic hospitality immediately set the tone. After reviewing the menu, I went to the to-go counter where I was helped by a very friendly employee. He took my order, gave me an estimated wait time, and even offered to bring the food out to my car if I pulled up front -- which I appreciated. However, that's where things went downhill. He brought an order out to the car in front of me, then came to my car and remembered I had just placed my order, letting me know it would be another 5-10 minutes. I waited. And waited. Eventually, I went back inside to check on it. When I approached the counter, a server and hostess were talking across the counter while I stood there for several minutes without being acknowledged. Only after they finished their conversation did someone ask if I needed help. When I asked about my order, they requested a name -- but no name had been taken when I ordered. The employee then looked down and read the receipt off a bag sitting right next to him. My food had clearly been sitting there for who knows how long. To make matters worse, when I got home, I realized the two desserts I ordered were missing entirely. On top of that, the food looked nothing like what's advertised on the menu. Between the lack of acknowledgment, poor communication, my order sitting unattended, and missing items, this was a very frustrating experience. I expect much better organization and attention to detail -- especially from a restaurant of this reputation read more

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Not gonna lie - I'm not the biggest cheesecake factory fan in that many times I've gone there the food was meh. But this time I had a really incredible food experience! We ordered simple things, but these things really hit the spot. First I ordered a caramel latte or caramel macchiato? I can't remember which one but it was amazing! Lots of whipped cream that they readily refilled when I needed more! The drizzle too! I also ordered the chicken tortilla soup. soup was amazing! I wasn't that hungry but it really left an impression. Definitely something I would try again in the future. Tasted fresh and the ingredients blended well together. Tortillas were nice - they got soggy pretty quickly, but still went well with the soup. My friend ordered the sweet corn tamale cakes. I got to try some of this and wow it was really good! The corn cakes had a nice consistency not too hard or grainy but just really good. The sweetness of the corn went well with the savoriness of the salsa and sour cream. And you can't go wrong with avocado! Definitely something I want to try next time I go. Pleasantly surprised by this trip to cheesecake factory, and can't wait to go back! read more

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Was actually excited to visit Cheesecake Factory again since I haven't been in a while. Got the chicken piccata again, and it was pretty good. I enjoyed the meal and was able to take it for lunch next day. It was overall a nice dining experience! Love the tuxedo cheesecake! My favorite! read more

The Cheesecake Factory - Desserts Near Me - Sugar Land, Texas

Very slow service We did not get our basket of bread until we asked for them--they arrived AFTER we got our food!!!!! read more

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Overpriced, underseasoned, hard bread. I have not been here for months, but I'm writing this review while eating Fish N Chips at a state where prices are significantly higher than Texas, and I'm eating fish N chips here that are cheaper, and tastier than the ones at cheesetrash factory. The Garbage Factory's fish is smelly, costs like 20 something bucks for frozen garbage, when you can go anywhere else. The bread is so hard you'd think you'll have to use it to beat your loved ones for bringing you there. Servers are always very nice, and it is never their fault. I would rather give them all the money spent on my bill than pay the restaurant. read more

MO's bar service was the best! He was nice, attentive and just made our afternoon just a delight. The atmosphere was nice and quiet. Had the new menu bites and they did not disappoint. read more

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This is my second visit and holy cow the food is spectacular. I could believe all the flavors I got from my plate. The chicken was perfect, the salad with a balsamic taste, the prosciutto and finally the pesto angel hair pasta. The atmosphere is truly awesome everyone having a good time. The service was outstanding I highly recommend asking for Angel R (waiter) probably one the best waiters I have ever had in my lifetime and he is new. Yes, I did tell mgmt how awesome everything was tonight. The man has skills. Go to the Cheesecake Factory I promise you that you will get what you pay for and be very satisfied. read more

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It was graduation day for my granddaughter and she wanted to go to the Cheesecake Factory. We waited for about 45 min for a table we were seven and the Hostess told us that it would be a 15 min wait and we were fine with that, so we went to the bar to get a drink and the 15 min went by then 10 min went by, so my daughter went back up to the Hostess and she said they were waiting for someone to clean the round table and it would be a 20 mins more wait, my daughter said fine. Meanwhile there was a table right in front of us by the bar that could seat 8 people, no one was at this table for about 30 minutes, and I told my daughter but she said they were cleaning a round table for us. We see all these families coming is and being seated and by this time we were very hungry finally my daughter went back and they said they were ready to seat us and what do you know it was the table by the bar that we saw 40 mins ago we were like what happened to the round table? Finally we were seated the they took our drink and appetizer order, he said he would be back with some bread we were like good finally we were going to eat something till we get our food came. He came back with our drinks but no bread, so we asked where the bread was so he said he was gonna go back and get it. Finally we get the bread and to show you how long that was our appetizer came out right after. The place was clean and beautiful and really family oriented. The food was delicious but I think the hostess and servers could use a little bit more training. read more

Came to celebrate my nephew's birthday with the family. Love the menu has options for everyone. Our server was very nice and attentive and patient with us. The place was not busy and it was very clean. Everyone ordered different food and everything was great. read more

Just want to give a shout out to our waiter Maham S. She exceeded my expectations given the poor ratings online. Please ask for her and definitely take care of her as she will take care of you. Our booth was properly cleaned. Customer service was amazing, and food was delicious. read more

We came in during Labor Day , as we were waiting to be seated I entered the women's restroom and there was blood all over the floor . This is so bad for this location . So we decided to continue and wait for a table we ordered an appetizer and two salads . My chicken was burnt and tasted like old oil our appetizer was chunks of breading and no chicken . We won't be coming back to this location . read more

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Cake was good, I think I had too high an expectation for them, but it was just like the phoenix location, but that one just sold cakes this one also sold food read more

Took a while to find out which our server was. Took my mil to dinner. None of us could finish our food. I tried the Evelyn pasta this time. Very good. No cheesecake tonight but the peach lemonade was so good. read more

The Cheesecake Factory - Evelyn's Favorite Pasta** - Desserts Near Me - Sugar Land, Texas

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Takeout was disappointing and unacceptable. We live quite close by, but everything was cold, soggy and hard. We had dinner there recently and the food was decent, the service warranted a 25% tip. So, We decided to try dinner takeout, a huge mistake. They shortchanged us on pieces of fish & the cod was 2 inches long with a hand full of old fries. The Nachos were piled high with almost no sauce, a tsp guacamole & sour cream. The meat chopped on top was a joke. I found the cold nachos inedible. It is difficult to ruin bread, but sadly it was hard & appeared leftover from lunch. Overall, I had little to salvage for dinner & cannot imagine how this order was approved for pickup! Customers deserve better! read more

We haven't been to cheesecake factory in at least 10 years but were given a gift card recently so visited them last week. Let me just start by saying that this visit reignited my love for The Cheesecake Factory! As I remembered their menu is extensive with truly something for everyone, at various price points. They also had a menu of specials which all seemed to be priced lower than the regular menu. Two of us ordered burgers, and the other ordered the chicken Caesar salad. All of them were huge portions, the food was fresh and hot, and really delicious! Someone suggested that we join the rewards club, which I did ahead of time, and we got a free slice of cheesecake. It was truly so delicious and we are still talking about our meal here a few days later. Can't wait to go back! read more

Tgis was a late lunch with former co-workers. Our waitress was amiable. I ordered a caesar salad and a Margherita flat bread. The salad was good but the flat bread was thick and doesn't taste anything like other Margherita pizzas that I've tried. They don't bring a slice of cake for birthdays. We purchased one and they decorated it nicely. I bought a Godiva cheesecake to take home. That was my favorite. I ate it over three or four days. It's decadent. read more

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Came in for dessert. I ordered the Ultimate Red Velvet Cake Cheesecake, Layers of Red Velvet Cake and Cheesecake Covered in Cream Cheese Frosting. Finished with White Chocolate. (1580 cal) It was delicious. My friend had the Vanilla Bean Cheesecake Creamy Vanilla Bean Cheesecake, Topped with Vanilla Mousse and Whipped Cream. (1170 cal) It was totally delicious! This was the first time I ordered this. I usually order something chocolate, but this was awesome! Ten stars. read more

The Cheesecake Factory - Lemon-Garlic Shrimp - Desserts Near Me - Sugar Land, Texas

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The service is why Cheesecake works! Either so many menu choices the employees separate the factory from other restaurants.

The vibe was cool. We went to the Cheesecake Factory for my son's 10th b-day dinner. It was his birthday pick! Hostesses were very nice and wished my son a happy birthday. Our server Mo was great. No issues there. The food did take some time to come out. Apparently there were a lot of tickets at the window...but when the food finally came out. All was good and the food was hot. I really enjoyed my steak tacos. Nice flavor. My 10yr really liked his burger. My 6yo wasn't too thrilled for his kid pasta dish...and the wifey had some other kind of pasta dish and she said it was alright. We did get cheese cakes and a sundae. NO complaints there. I would have given it a 4 star but yeah, the food took too long. (not Mo's fault) read more