Great hair store, with wide variety, amazing staff very helpful and knowledgeable. Clean and well…read moreorganized

My experience here was great. I came in. They were very nice. They helped me find my wigs. They…read moregave me a great deal too by two weeks human or synthetic by two way get two free that's a very good deal. I love elegant beauty awesome recommended for everybody that wants to come. I love that and they have pretty little bows for the little girls pretty things they have great air control here too. Try Ellie beauty.

I came to this location because I was shopping in the area. First parking is great, there's tons of…read moreparking available in this shopping center. When I entered the store, I was greeted multiple times by multiple employees. Everyone was friendly and let me know what promotions they had going on that day. Luckily for me it was their $9.95 candle sale, so I popped into get a few candles on sale. Everything is the store was organized, there were always staff avaialble to help and answer questions. It was a great shopping experience.

We had a wonderful lady named Sharon who helped us. She was so polite, friendly and helpful. I will…read morebe coming back to this location more often!

I shop here a lot, but it's the only Pandora store we have in Jacksonville…read more I am giving 2 stars because of the customer service. Sometimes the customer service is pretty good (not stellar), and other times it downright sucks. There's one girl in particular who is snobbish and always has her nose stuck up in the air. There have been times I've walked in (with only one other customer in the store) and haven't even been greeted. Perhaps you think I'm the one being too petty, but I have literally spend thousands of dollars on Pandora beads. I don't think I'm asking too much for someone to say, "Hello, I'll be with you soon" when I walk in the door. When we lived in Orlando, I use to visit the 2 stores there often and the customer service was phenomenal! They always went above and beyond to make sure the customer was happy. I just don't understand why the same can't be accomplished here in this Jacksonville store. Since it is an official Pandora store, more than likely, they will have the exact item you want in stock. They also will be able to clean your Pandora bracelets the proper way. Although, they always act like it's a bother to do it. Annoying. Other Pandora stores offer to clean my bracelets. At this store, I have to ask. I'll continue to shop here because I am completely obsessed with Pandora beads. If there was another official Pandora store in Jacksonville, I would definitely shop there instead and my rating for this store would then be moved down to a 2 star. I waited a while to write this review thinking they would get it together because it was a new store. But they have been open for well over a year now and it looks like the poor customer service is what it is. What's really sad, is when I lived in Orlando, I was always super excited to walk into one of the two Pandora stores. I always had such fun looking over all the beads with the store employees. Now, I actually dread walking into the Jacksonville Pandora store and it really, really sucks. =( I initially gave a 3 star rating when I started writing this review, but as I wrote more and more, my heart sank thinking about how awful my experiences have been here. So I took away the 3rd star and dropped them down to 2 stars. If, by some miracle, service gets better here, I'll update my review. But it's already been a year since they opened, so I really don't see it happening!

I had a very disappointing experience last Saturday on 11/18/2023 at the Town Center Pandora…read more I went in looking for a specific charm that they didn't have on display. So a wonderful associate named Nia, who was also helping another party of people at the time pulled out the associates book for me to look at so i could decide between which charm I wanted to purchase. However while i was looking at the book for a specific charm not on display another associate named Gabrielle slammed the book closed and snatched it away then continued chatting with another associate, not even bothering to ask if I needed any help or was I done with the book. Mind you Gabriella wasn't helping any other customers at that time. Because Gabrielle lack of customer service training, it ruined my entire shopping experience with Pandora at this location. I have absolutely loved all my previous shopping purchases at this Pandora before this experience on 11/18/2023 but no longer feel comfortable coming to the Town Center location. There's nothing wrong with pandora products however there customer service workers specifically Gabriella need a refresher course on how to help customers rather than just chatting on the clock with other associates. I'll be going to the Avenue Mall in the future for my Pandora purchases.

Gretchen's Hallmark is one of my go-to stops when in a pinch because I ran out of time to purchase…read morea gift! I've stopped here time and time again & never left empty handed... both for the person I'm looking for and something for myself! This particular trip, I went in for one person and came out having purchased gifts for four different people's birthdays! The store is always clean & well-stocked! Sometimes at Christmas the ornaments may be temporarily out of stock, but the gift wrap, cards, and speciality gifts are always suck a great find when looking for something unique! The employees are extremely helpful with their suggestions, locating the items within the store and their wrapping the gifts for me is definitely the icing on the cake!

Grumpy staff, unfriendly and they act mad when asked about products. Will not shop there again.read more

I love their Monogram service. Awesome! They are kind and efficient. Great prices…read more Thank You!

Excellent shopping experience for those who want to purchase personalized gifts for children and…read moreadults. Kid friendly atmosphere, very kind and professional staff. Lots of seasonal items that are always changing. Really wonderful monogramming with a lot of options for customized gifts that fit every need. I thought they had reasonable prices and plenty of different price points so that shoppers can find something budget friendly. The owner, Renee is really nice and happy to help customers and offer advice.

I emailed Janet @ Jeans and asked for an appointment for my Baby! She promptly said she didn't have…read moreany open spots but if she had a cancellation she would call. She did and we are so grateful and happy with the wig we purchased. It is Baby's first and she is beautiful!! Thank you Janet!!

Jean wig shop takes her time helping you find your perfect look. Never rushes and has a wonderful…read moreselection. Very impressed.

When I visited the shop last week, the person working behind the desk (Debbie?) was on the phone…read more She did not acknowledge my presence at all. Not even a nod of her head. I stood in front of the desk, waiting patiently for her to get off the phone for approximately 2 minutes. There was also a man sitting in front of the desk, off to the side (Debbie's husband?) who ignored my presence. After 2 minutes I started to look around the shop. There were some nice fabrics and I found one that would work for my project. However Debbie never got off the phone. After about 5 minutes I left. That's when I noticed the sign on the inside of the front door. It said "Masks not required, unless you look like Nancy Pelosi". I will never go to that shop again.

Exceeded expectations. They brought my favorite bedroom chair back to life…read more Very talented group of folks. Fair cost and superior skilled work. Debbie and all her staff are thoughtful and very personable. Most strongly recommended!

Horrible service there no one can help over there and everyone doing nothing at the from 3…read moreemployees talking and talking and when I speak with some old lady she said we can't help Instacart employees you need to go and find your items by yourself I refunded 300.00 dollars in items because none there can help good luck corporate with those employees. Don't let it those employees lies if you decide to wacth this review and talk about it look for the cams today 12/26/2025 at 5:45 pm to 6:45 pm

The assistance I received was great. When it came time to check out and I enquired as to weather…read morethey gave a military discount and was told, only if you are a member of of Michaels rewards club? What a gimmick and and insult to the military and veterans. How about Michaels join the military and serve the country that allows you to take advantage of its men and women who have served that have you that freedom to rip them off.