Our gas fireplace had not been working correctly for quite some time. The flame would go out after…read moreburning for less than a minute. I called Josh and was impressed with his knowledge and attention to detail. He took our gas fireplace completely apart and worked to figure out what was going wrong. He replaced a part and thoroughly cleaned our fireplace. Josh made sure everything was working properly before he left. If you need your fireplace serviced or have a major repair, I highly recommend Josh to take care of it. Josh has 26 years of experience and is someone you can trust to do great work. Highly recommend!

Josh did a great job cleaning our gas fireplace. I had no idea the glass was as dirty as it was…read moreuntil he cleaned it. What a difference. The logs had also not been positioned correctly and after he repositioned them, the look of the fire itself was so much better. I highly recommend Josh for all your gas fireplace maintenance. Oh, and his rate is very reasonable.

We called for a technician to come out and look at our gas fireplace that was not working. We were…read morequoted $69 for the service fee. He came out and got the pilot light on and then spent no extra time to see if it would remain. We were then charged an additional $30 for him to do something that took 1 minute. Two days later the pilot light went out and it is still not working. I called to get a refund of $30 and then was quoted over a $1000 for them to fix it without them even looking at it again. Does not make sense to me!!! I would call somebody else.

VERY pleased with the professional and prompt service delivered by the Technician. He provided…read morecare, maintenance and possible future repair needs information. The Technician was knowledgeable and knows his craft. Anyone needing this kind of service needs to call Mr. Soot Chimney!!

This comes from someone who worked there and why I left. A typical day at work is to get there…read more8:30, I lived half an hour away and I would take the small roads on my way to work because the highway wastes to much gas and they don't even give us back money for gas, I wasn't a "on my own" installer, I was an assistant and I was really trying to learn off of the other installers, I only enjoyed ever working with one of them because he knew what he was doing, he actually taught me more then I ever did with the other installer, the other installer who I won't name. He would throw tantrums and get mad if nothing went his way, I understand stuff happens but your a grown man doing all of this for what? The installers complain about not getting paid enough, management is decent, work place culture is a 1/10 not the best place to learn anything honestly, the hardest part of the job isn't anything. I really wanted to learn and I felt so unvalued by others no matter how much I really did try to learn. The most enjoyable part of the job was going home. I stuck around longer then I needed to because the installer I was with (whom I was placed with more) I really wanted to learn regardless of what he said about me, talked about me, gave me faces, punched around materials, the owners says he pays for materials and everything but he doesn't. The installers pay for all the material they need besides the pipe and that's it. Honestly,

I so highly recommend this place they where so good. They came and fixed my fireplace. They are…read moretrue professionals and they where really nice .

Smoke Alert has been servicing our home for both chimney sweep and dryer vent cleaning for several…read moreyears. Recently, I called because our woodstove was not burning correctly. Dale came out and spent a couple of hours checking all possibilities, contacting the manufacturer, trying suggestions they gave him. He located the issue and ordered the needed part. He returned today to make the repairs and gave me directions on how to proceed. I am more than impressed with this company's expertise, professionalism and customer service.

They postpone my appointment time the day before, and then 30 minutes before the appointment 2-hour…read morewindow, they call to cancel saying their technician is sick. Seems like they don't have enough technicians. I made the appointment well in advance and I'm disappointed that they don't have a backup technician to fill in. Can't rate on their service but giving a one star for their lack of flexibility.

Never heard back after one return call. Business must be good to ignore first inquiries.read more

I changed my review after the owner John made everything better. They really know how to take care…read moreof their clients.

Irrigation drainage was the main purpose and with that had clean landscape rock and a patch of turf…read moreadded. The team made it happen before the holiday. Left me with a beautiful new back yard. They cleaned up afterwards. Were respectful of my requests and what I wanted and how I wanted. Communicated along the way. Took one day! Price was very reasonable! Will definitely call them again and recommend to my friends and anyone who needs work done. They do so much! Visit their website for details!

From the owner: When it comes to hardscape and masonry services, precision and expertise are essential. Our company…read morespecializes in crafting timeless outdoor spaces through meticulous stone and brickwork. From stunning patios and walkways to sturdy retaining walls and elegant fire pits, our skilled artisans bring your vision to life with impeccable craftsmanship. Whether it's a custom-designed driveway or a captivating outdoor kitchen, our team's attention to detail and commitment to quality ensure that every project stands the test of time. With a focus on durability, aesthetics, and functionality, we transform ordinary outdoor areas into extraordinary works of art that enhance the beauty and value of your property. Let us elevate your outdoor living experience with our unparalleled hardscape and masonry services.

We were very impressed with the quality of service for our chimney sweep last year. They were so…read morekind and took time to explain how air moves through the chimney in detail, how things like open windows and flushing toilets can affect that. We had no idea about any of that since this is the first time we have had a fireplace, so we really appreciated the tips. It was very nice that they broke out all their different recommendations for repairs in writing and clearly outlined what was most critical and what could wait. Having that honesty is so important and definitely improves trust. They also were very communicative and easy to get in touch with. Thanks for the great job and looking forward to working with you again!

I was very happy with The Chimney Wizard. It was easy to schedule an appointment, and they…read moreconfirmed the appoint via DM and then via phone call as well. They arrived within the appointment window. They performed a thorough inspection, bringing attention to think I wasn't aware of and that could present a hazard to our well being. They made recommendations for repair and offered to estimate the work asap. I am very happy we went with the Chimney Wizard for our Chimney Sweep inspection!

I have very bad experience with Triangle Chimney Pros. We have a broken gas fireplace and requested…read morefixing. My manual says they the problem is with thermocouple or thermopile. There is a blinking green/red diode and it's easy to find what's the problem in the manual. I explained everything to the guy who came from Triangle Chimney Pros. He read my manual as he came, cashed $150 for that, and said they have to order parts. They send me $400 estimate for the part and fixing. After I agreed they NEVER get back to me. I called many times, left multiple messages, wrote emails. NO REPLY whatsoever. They LITERALLY READ MANUAL AT MY HOME and CHARGED ME $150 for that!!!! Horrible horrible horrible pros!

I suspect this company went under new ownership in 2017. I used them years ago and had no issues,…read moreand this year I have had literally the worst experience I've ever had working with a local business. I don't have much to add to the other 1* reviews found above mine, but this about outlines my complaints: 1) Sent someone out to do initial inspection and give me a quote. I paid the deposit (half the total) and scheduled an installation date two months out. 2) They proceeded to miss the initial install date because they went to the wrong job instead of my house. I got no calls telling me this until noon, at which point I had missed a half day of work to sit around waiting for them to show up. 3) They rescheduled for the next day, when David (the owner) showed up. He immediately discovered he didn't have the necessary materials because the original proposal was wrong. He had no good reason for why they did not do their job at the first visit two months prior. He then told me the materials would arrive on Thursday and he would 100% ensure that it was installed the following Saturday (his first available opportunity). During this visit he also made it clear to me that jobs like mine (a $3,000 job) were not big enough for him to really care, as most jobs bring in much more money. He also said he would be happy to give me back my deposit, but there's no way I could find someone else to do it in the area. I'm pretty sure that last statement is why they're still in business despite all the 1* reviews. 4) The following Saturday came and went with no phone call, but an email that informed me the supplies were backordered, and it was now going to be significantly more expensive than the original proposal. 5) I followed up with a phone call, at which point they said they would call back in an hour, and I have yet to hear back. This has happened literally every time I spoke to someone at the office, and have never gotten a return call. I always call back approximately 15-20 times with no answer (are they screening the calls?) and if I leave a voicemail I do not get a return call. I'm confused as to how they are still in business the way they treat customers, and as soon as I find someone else to complete the job I'll update the review with my recommendation so others reading it can go elsewhere.

Avoid this guy. He has a bad habit of not showing up for scheduled appointments. In addition, he…read moreleaves jobs started unfinished not to return as promised.

The work that they perform was excellent.,they was on time and clean up after themselves and I…read morehighly recommend them, I got a follow-up email to to make sure that I was happy with what they done. excellent communication..