Seth arrived ahead of schedule, did a great job of walking me through the details of the service and also provided some homeowner tips. The area around the fireplace was carefully protected and there was no mess. Recommendations for additional service were supported by picture documentation. Very satisfied. read more

Cinderbox was great. Called got an appt. the next week. Travis came in and found the issue and cleaned out the whole fireplace. Well worth the cost (I checked around a lot on pricing!). I will use them again and highly recommend! read more

Haven't been able to use the fireplace since we first moved into our home a couple of years ago. Finally started looking into fixing it with rising costs of living and The Cinder Box came to our rescue! Great friendly service from quote to finish. Good communication. They weren't able to come on the original scheduled service date but came on their day off to makeup for it because they were booked out weeks otherwise. No nagging needed on our end and as a result gained themselves loyal customers. They quickly diagnosed and fixed our fireplace issue. Now we're happily reaping the benefits of a beautiful toasty fire just in time before the winter season. Thank you! read more

The technician was a know-it-all type person that was on site for about 30 minutes and charged close to $500. The chimney inspection was totally inadequate/rip-off. . I have two fireplaces. He basically shined a light inside the fire box and made repair suggestions for relatively minor problems that he would correct for additional cost. The inspections lasted about 5 minutes total and was nearly $300 of the cost. He did not get on the roof and examine the tiles for cracks or the condition of the mortar. He informed me that my fireplace insert was out of compliance due to its age and he could not assist in pushing it back into the fireplace. This insert has worked perfectly for the last 20 plus years and no defects were found in it today. I asked if he had knowledge of wood burning stoves, and he replied only that he knows they are heavy. read more

Hands down wonderful work! I had a fairly simple job with my gas fireplace that turned into a bit more. The young technician was smart, knowledgeable, and didn't give up until the problem was solved. I don't do many reviews, but I believe in shouting out when someone has done outstanding! Thank you Cinder Box for getting us up and running again! The dogs and I appreciate it! read more

The Cinder Box - Repaired gas log fireplace - Fireplace Services Near Me - Zionsville, Indiana

I called for fireplace and chimney inspection for a fireplace we have never used. A very helpful person answered the phone and I was scheduled in a decent amount of time- much sooner than expected honestly given that it's fall. Travis was very helpful and honest, and educated me on everything he was doing as he was doing it. It was actually very fun to watch and learn about the process. This is the place I will be recommending to friends and the place I will use next time around as well. read more

We are so pleased with our new fireplace! I wish I had a "before" picture! We contacted Cinder Box about updating our fireplace to a gas-burning unit with ceramic logs and stones. When I first called in Fall 2020, there was a three-month wait for an initial consultation due to how busy the company is. CinderBox is busy for all the right reasons. Their product and service are top-notch. Don't be deterred by a possible wait. It is worth it! read more

The Cinder Box - Fireplace Services Near Me - Zionsville, Indiana

Took about 3 weeks to get an appointment. Tech came and said fireplace was fine after he looked at it and turned it on. Tech said we could call for a year after service. Flame diminished about 20 minutes after he left. Called to ask about it. The arrogant, condescending gentleman that I spoke with was not helpful and really not interested in providing any kind of customer service. Said there was only so much they could do, but since they did nothing other than turn on the fireplace that was a ridiculous thing for him to say. If I could give less than 1 star I would because to pay almost $200 for nothing is outrageous. I am disappointed to the point of tears. read more

Seth came out and looked at my unit! Was able to diagnose and fix my problem! Thank you so much to the team for getting out to us so soon. He even cleaned my unit and got my fireplace looking awesome! read more

We had Travis out to our house the other day to inspect our gas fireplace. We are new owners, the house and fireplace are 30 years old, and our home inspector did not check out the fireplace due to a decorative wrought iron grate zip-tied to the fireplace box. We knew we'd need a new log set; Travis did a complete inspection, gave us a quick explanation of the condition of our setup in plain language, then helped us choose replacement parts from several options. He took our deposit and placed our order, and we look forward to having him back soon to get our new three tier burner and log set up and running. Thank you Travis and CinderBox for your knowledgeable, friendly and trustworthy service. read more

Cinder Box did a wonderful job installing our Pacific Energy FP30 wood burning fireplace. His crew was professional, courteous and drug free. I state this fact of being drug free because we an owner of a different company and his assistant come give me an estimate for the fireplace and it was obvious they were both high. Last thing a home owner needs is workers high on drugs doing a serious and dangerous job of installing a wood burning fireplace and climbing on your roof. Jeff you guys rock and I will send pics of the final product for your website if you desire. read more

Can't say enough good things about this company. The first week we moved into our home we noticed wet carpet in our bedroom from rain. Upon having a few people look at it everyone determined it was the chimney. We had one Mason company come out and quoted us for a full rebuild. We decided to get a second opinion from cinderbox even though they do charge just to come out to look at it. We did this because several neighbors told us how great this company was and their reputation seemed to be stellar in the Zionsville community. Mike came out and was so kind and professional on his first visit. He told us we didn't need a rebuild and gave us several options to do work ourselves or have them do it. He took his time and answered all our questions. We opted to have them do it along with a fireplace inspection and sweep. They just came out did the work and educated us about the fireplace in our home. We learned a lot and feel like we know how to safely use the fireplace now. He didn't try to up-sell us at all and even told us the chimney was very clean so we didn't need to pay for a sweep. Five stars for an honest, reputable, and thorough company. Will use them again any time we have a chimney or fireplace issue. read more

I am very impressed with this company and the honesty, knowledge, and service provided by Seth and Mike. I scheduled an appointment to have them come to our home to measure our remodeled fireplace opening (gas logs) for new doors. They arrived promptly, put on shoe coverings, and got right to work. In addition to thorough measurements and photos, they were extremely helpful in providing log maintenance tips, ways to improve fireplace warmth, damper information, and pilot light guidance. They also checked to be sure we had a working carbon monoxide sensor -- appreciate the safety concern! Highly recommend The Cinder Box for their honesty and fireplace knowledge. Will definitely use again in the future. read more

Very efficient and professional work done by Mike and Shane. Mike explained options and paid attention to detail and safety for the option we chose for cleaning and keeping birds from entering our chimney. Thanks! read more

I had Cinder Box install a new fireplace, repair the chimney crown and put a new chimney cap on. They did great work and were very nice and professional. I am pleased with the work and can highly recommend their services. read more

Great customer service. Mike has come out several times to our house to ensure our new vented fireplace is operating efficiently and safely. He never complains about having to come back out and is helpful in resolving the issues we have had with the fireplace. read more

Excellent chimney cleaning experience. The process took maybe 45 minutes from start to finish and the employee kept everything quite clean. He answered all of our questions and was extremely friendly, professional. Yelp deal made the cleaning really affordable too... and when called in to schedule the appt, the receptionist didn't bat an eye about me using it. Saved $60 without any hassle. If you've not had your chimney cleaned in a while, do it now so you can (safely) get all blazey in your fireplace this winter. read more

I had Cinderbox out to my home yesterday and it was a great experience. I received 2 confirming emails the day before and the day of. Apt was set for 10am, the crew arrived at 9:55am. Dressed in uniforms and very polite. The lead explained his background and certifications and the helper expressed how much he enjoyed working there. Seth was my technician and explained everything he was doing, checking, and would check outside before they were done. I was grateful that I only needed an inspection and that my fireplace is good to burn in this winter. After leaving I received a detailed invoice that included pictures and more details. From my initial call with Kathleen all the way through my appointment Cinder Box was on their game and exceeded my expectations. I look forward to building our first fire of the season soon. read more

The team at The Cinder Box really care for their clients. My home is in Carmel and before connecting with Cinder Box I had very little knowledge about proper maintenance of my fireplace. Give them a call if you're considering having a chimney sweep. read more

Seth and Mike came to our house to do an inspection on our fireplace. Both of them were professional. Nice firm handshakes and they even called to let me know they would be here on time. They wore their booties as to not track in anything from the outdoors. I would highly recommend this company. read more

Wow, This company was top notch. They built an indoor outdoor fireplace on our home. As you can imagine, this could have been a very messy job. It wasn't! Everything went smooth from start to finish. I appreciate the fact that Jeff and Kathleen work together and their adult sons work for the business. We are very family oriented. Kathleen returned my calls and answered every question cheerfully and professionally. Jeff was very easy to talk to and always explained every step of the project. They left our yard undamaged and now our patio is the gathering place for the block. Couldn't recommend them more! read more

On December 16, 2016, two chimney sweeps from The Cinder Box of Zionsville entered our home to clean our chimney. While inside our home, each sweep was left unattended for periods of time while I was in the basement or outside. I then noticed that all the money from my wallet was gone. We contacted the owner of The Cinder Box immediately and filed a police report. Since then, our attempts to deal with ownership have been disappointing and unprofessional. Our letter to The Cinder Box remains unanswered. Both the incident itself and management's response were upsetting to us. We will never use The Cinder Box again, and in good conscience, would never recommend them to anyone. read more

Mike and Sean are very thorough and knowledgeable. I was very pleased with the time they took in cleaning my dryer vent until it was done right. And the price was perfect! Mike even looked at my fireplace to see if it was clean. read more

This is an outstanding company. We had an urgent issue and they came the same day. Then replaced our chimney tops and cleaned the fireplace. Excellent in all regards. read more

Great company! Tim Rusnak is excellent and a very nice person to deal with. I called them on a Saturday and he came out in about half an hour and fixed our fireplace immediately. I can highly recommend them. read more

Horrible experience with this company, and almost lost the sale of our house due to some invalid comments made by the company on a routine chimney sweep. 4 chimney masons were called out for opinons after and confirmed this company was out of line with some of the comments made. I would strongly consider another company for your fireplace needs. Do not use this company prior to selling your home. Buyer beware. read more