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Best Western Potsdam University Park Inn

3.4 (32 reviews)
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Nicole L.

I don't know who all the friendly staff are that other reviewers talk about because I didn't encounter any. The guy who checked us in at the front desk was in no way friendly, he was stone faced, never cracked a smile and seemed better suited to working in a funeral parlor than a hotel. Speaking of which, that's the vibe I got right away. It was dead quiet in the lobby and despite it being cold outside it was even colder in the lobby. I'm talking freezing cold. Maybe that's to preserve the bodies... But seriously, the room was very nice and comfortable and I love the decorative historical photos everywhere. We had a fridge and a microwave which was nice. We were having problems operating our tv so unfortunately we had to call the front desk. Predictably, front desk guy came to our room and was very curt and was on his way out the door before we understood what to do. He acted like we were a huge inconvenience to him and and he was very condescending. They do not provide decaf coffee, nor any wine glasses in the rooms and they're coffee machines have serious issues. (see pic). Their TV cable system is very slow and although they say they have Wi-Fi, it was so bad I couldn't use my phone at all.

We booked a room in May for the Clarkson Inn. The reservation was for a Saturday. We unfortunately had to cancel and called on Thursday at 8:30 AM and again around 1:00 PM (check in is at 3:00 PM). We were told that the free cancellation 48 hours prior to arrival would not be honored because the email that is sent to you after booking states that the cut off if 11:59 PM 2-days before. So they get you to book with false advertising and when you follow that they make you pay the full amount for a cancellation. We spoke to a manager and a person who worked at the desk. This was disappointing seeing that the room was more than $250/night! Very bad business during an unpredictable time with COVID.

Room 234.
John S.

The staff was incredible. Soon as we checked in we were treated like we were family. Was offered Tea Time. A very nice selection of fresh fruits n pastries to all guests. Lobby was very comfy feeling. Room was amazing. Had two bottles of water n some snacks left for us w a letter addressed to myself thanking me for choosing them for my stay. I didn't wanna leave. Very quiet in room n lobby. I highly recommend this lovely inn to anyone.

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7 years ago

My fourth visit and as always simply lovely. Rooms are sparkling, staff is super friendly and always helpful. Love it!

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9 years ago

A very classy quaint style of hotel with the extra touches. Comfy and well appointed rooms.

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Review Highlights - Best Western Potsdam University Park Inn

We've stayed in a g'zillion hotels and, with out a doubt, Clarkson Inn is the best small hotel we've ever stayed in.

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Potsdam Inn

Potsdam Inn

(8 reviews)

We were totally appalled after checking into this motel!! We were there for my mother-in-law's…read morefuneral. I had called numerous hotels in Canton and Potsdam and were told there was no availability because of Parent's Weekend. Called the Potsdam Inn and was told they had limited availability (which was untrue, many empty rooms). After checking in, I looked at my receipt. We were charged $377 for one night!!! Shame on them for price gouging, especially when advertised at $75 up! Room was very basic, the tv kept going in and out.

Spent the night here during a business trip. Arrived late (9pm-ish) and the owner checked me in. He…read morewas very pleasant and got me checked in quickly. The Inn is set back from US 11 so it is quieter and is well lit. One floor and parking lot is directly in front of the Inn. Each room door opens directly to the parking lot which makes bringing luggage to your room very easy. I parked directly in front of my room nd the car was about 8 feet from the door to the room. The water pressure is decent, there was a window air conditioner (can get very loud) with a remote and the flat screen TV had about 135 channels (some duplicates). There was a fridge in the room that didn't seem to get too cold as I had a bottle of water in it overnight that didn't feel very cold in the morning. The amenities are what you would expect with free WiFi (decent speed and connection) and soaps and a shampoo provided. The bed was satisfactory and the room was acceptably clean. The Potsdam Inn is older and could definately use some upgrading but for the price it works for a place to sleep. The breakfast was coffee or tea, bananas and clementines, packaged instant oatmeal, pre-packaged muffins and pastries. I was hoping for more fresh breakfast foods or some type of protein. The lighting in the room is ample and the windows cn be a pain to open and close. There was a window in the front facing the parking lot and street, a window in the bathroom and a window next to the air conditioner that took some manipulating to get closed and locked. Woods surround the Inn on the sides and back. There is a list of TV channels and nearby restaurants provided in each room. Nearby there is a Wal-Mart and a short drive brings you to many restaurants and small shops. I would stay here again knowing what to expect. The breakfast leaves something to desire and the rooms are outdated but for the price you get a pretty clean, quiet (besides the air conditioner) and comfortable room with a friendly staff.

Scottish Inns

Scottish Inns

(15 reviews)

$$

I have stayed at the Scottish Inns Potsdam, NY during my annual visits to the Potsdam area for the…read morelast 7 years or so, and I have consistently had a very good and pleasant experience. The family/staff is very friendly, accommodating, and helpful. My rooms have always been very clean, comfortable, quiet, and secure. I would highly recommend the Scottish Inns Potsdam, NY to anyone who will be traveling to the Potsdam area. Mike. September 2025

If I could give this place 0 stars I would. I checked in at 3 and just dropped off the luggage and…read moremy daughter and I went to her college event and did not return to the room until 10. We drove 5 hours to get there that morning. We were both tired and had a headache. When we arrived there at 10. We pulled up to two men sitting outside smoking pot. Not only did we not feel safe we couldn't open the window to air out the musty smell of the room. When we got inside my daughter went to wash her face while I checked the beds. She found that the towels were dirty with embedded little black hairs. And I pulled back the top of the blankets and the sheets were dirty. The pillows were stained. The air conditioner did not work and it looks like black mold in the vents. The refrigerator was leaking water, so it was not cold to keep our leftovers in. But that really didn't matter after seeing the sheets and the dirty towels. We immediately packed up and left we did not stay the night. We immediately got in our car lock the door and left. After we checked into another hotel down the road that was clean I called the manager and he refused to give me back my money and was very rude. We did not stay there. I would not recommend this motel to anyone. Considering the fact that we will be going there for the next four years while my daughter attends college, he had no interest in trying to help me. Me nor my family will ever stay there, and I don't recommend it for anyone.

Fairfield by Marriott Inn & Suites Canton - Dining Area

Fairfield by Marriott Inn & Suites Canton

(5 reviews)

Visiting family up in the nearby area and this was the Marriott property I could find. It does…read moreappear to be one of the newer hotels in the Canton area. Firstly they have plenty of parking including quite a few electric car charging stations so good for those who need it. Location wise you are near a plaza with Pizza Hut among other stores and plenty of store and food options in the nearby area. Check-in was simple enough with a friendly worker who even apologized for the wait as we were behind one either person. I think due to the holiday weekend lots of rooms were booked and we ended up having to get a two queen room as that was all that they had available. Bed is comfy enough but neither my wife or I really enjoy the pillows they have. The shower/tub and bathroom in general is nice enough. Their housekeeping is offered every other day so you won't get it unless you are staying longer. They do offer complimentary breakfast that seemed very typical but appreciate it being free compared to most hotels charging you. A good option for the area for a place to stay. By no means my favorite hotel but minimal complaints overall. I would stay again, but may bring my own pillow.

We visited Canton and ADK region over recent Memorial Day weekend. This Fairfield Inn is newer and…read morebeautiful, sort of a surprise for the Canton area. Guest service and housekeeping were very kind, especially towards the kids. The interior decor is really eclectic and modern, definitely different in a good way from your routine generic hotels out there. Bed was super comfy, big bathroom (no tub), large screen TV and everything very clean. Excellent spa quality bathroom products! The standouts were the common areas, dining space, gym, outdoor patio and pool areas were so beautiful. While the pool is on the small side, the kids had a blast. Only slight negative was the breakfast. Food quality was not as high as other hotel breakfasts I've had. The breakfast sandwiches were premade ones and limited hot items were microwave quality. Although the mango water was delicious! There is a plaza directly next door which was nice for a quick Pizza Hut fix. We paid about $160 for one night on a holiday weekend, overall an okay value. We'd recommend and return!

Best Western Potsdam University Park Inn - hotels - Updated June 2026

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