Very , very bad experience.... First thing I did , as usual,…read morerinse the ac filter....that was ABSOLUTELY gross...did not taught to take a picture, only when I was done and tha shower all drain the **** see that picture... No breakfast included as all the time it is...the front desk guy told me ( I m platinum member..) so really rude about it... Avoid for your respiratory healt...

The food at the restaurant is wonderful. The bar has amazing cocktails. Tonight I tried the Black…read morePlum Margarita. It's as if a margarita grew up, started watching Turner Classic Movies, and fell in love with film noire! Lovely and elegant.

A late 19th century home lovingly renovated with cherry floors, detailed stair banisters, and…read morefurniture from Pompanoosuc Mills. Each room has its own bathroom and shower. Some have jacuzzis and saunas. Very comfortable, lovely to look at and excellent breakfasts. Accommodations are very reasonably priced. Why would you stay at a standard hotel when you can stay at a place like this for a similar, or in some cases, a better price?

What a fantastic place! We have been "regulars" for several years as our kids attend the nearby…read moreSt. Lawrence University and have easily logged over 50 nightly stays. Even though we come all the way from Michigan, the friendliness and hospitality from Charles, Brooke and the staff make us feel right at home!!! Wonderful food and the overall attention to detail, from the towels to the bedside chocolates, is unmatched! This is a 5-Star operation all the way - please book it without hesitation.

Nice & clean, good breakfast, efficient check in, bed good pillows blahhh we would stay again in a…read moreheartbeat, good parking too

Hotel common areas and room was clean and inviting. Staff is friendly and courteous. Self-serve,…read morecomplimentary breakfast has plenty of both hot and cold food items. The room was spacious, bed comfortable with multiple pillows, both firm and soft. Plenty of outlets for your electronic devices. AC/Heat unit worked very well and was not overly noisy. TV has plenty of channels. In-room coffee maker. Bathroom amenities were sufficient, water temp and pressure were excellent. I've never had a bad stay here or at any Hampton Inn and I'll stay here again next time I'm in the area.

Just ate a late breakfast. I ordered a waffle with strawberries and whipped cream. It was…read moredelicious! Our waitresses name was Tiffany and she did a great job. The view of the river from the dining room is beautiful.

Talk about a pleasant surprise! I have intentionally riding…read morepast this place since I moved to the area 6 months ago. It looks sketchy on the outside but, never judge a book by its cover. I was warmly greeted as soon as I entered. I chose to sit at the counter. The immediate area is a little tight but there is a dining room area available. The waitresses were both very sweet:-) I ordered the French toast, eggs and bacon. When I saw the French toast I was scared it was going to be bland but it was actually really flavorful. They used real eggs for my scrambled eggs and the bacon was perfectly crisp and. It extra greasy. They checked on me and made sure to deliver the check in good time. The breakfast menu was a la cart but my meal came to a little over 7.00. I plan on making myself a regular there--- when I'm not on diet LOL

I'm only giving 4 stars because it's not a luxury hotel with a mountain or lake view at a resort…read more We needed a room near Potsdam because reunion weekend at Clarkson had taken all the rooms there. This hotel was perfect for our needs. It's clean and recently remodeled. The bed and bedding were incredible. The bathroom has one of those simulated tile showers where there's no grout to turn moldy and black -- I love that. It's very clean and spacious. The bathroom counter was nice and easy to keep clean with cool lights built into the mirror. The outstanding thing (my career was in tech so this pleases me) is their concern for device connectivity. The Wi-Fi wasn't necessarily speedy but the power and charging outlets are over the top. I'll try to post photos of the desk lamp that has universal international power sockets plus one USB socket. I've not seen that flexibility before. The wall under the tv has US power and USB sockets. Even the breakfast room has power built into some high top tables. Overall the hotel has no style. It was inexpensive, clean, and utilitarian. Everything is neat but not fancy. In the end, I'd be happy to stay here again.

The elevator has not worked for a week and counting. The…read morepool is out of service as well. This is totally unacceptable.

This place is just bad. The parking lot is a shwet of ice. You walk in the over powering smell of…read moremold. There are no working ice makers. There are no accessible outlets near the bed. You can do anything with the heat it just runs. The carpet in the rooms is older than dirt.

Made this reservation through their website. Said only room available was a "King Spa" room…read more Everything else booked. Of course it was the most expensive room. $169 per night. We pulled into a parking lot that had one other car. The hotel looked deserted and closed. Nope open for business. I asked about having to book the most expensive room because nothing else was available but there was only one car in the lot. Attendant said a college team what was supposed to staying the night cancelled. I asked if then we could have a cheaper different room. Nope all rates are $169. The hotel is terrible. Moldy smelling halls, moldy tiles in the shower (which I did not use) no outlets near beds. Will never ever stay here again. The best western down the street is a much better deal! That place is clean and lively. Stay there instead.

Hotel rooms are always spotless and shiny. Warm and cozy stay, which i love. Like wow, we we well…read moretaken care off.

The players inn was not a great hotel to stay at. My bathroom smelt like cigarettes, and when I…read morefirst walked in I immediately smelt sewage. I would not recommend this place to stay.

Incredible and beautiful lodge. The food is amazing, I love the built in bar outside, they did a 5…read morecourse dinner out overlooking the lake where the servers carried out the food it was for anniversary and incredible views. One of my all time favorite places. We flew in on Net Jets and they picked us up in a nice comfy large Lexus 4x4 literally we stepped off the jet and they were waiting on the tarmac. Really 5 star service!

Our first time was last summer and while it was good there were issues. Kudos to the management,…read morewho took them seriously and addressed each one. We returned this year and it was perfection on all levels. The food was superb and the wines amazing. We had our puppy with us and the staff encouraged and supported all 3 of us to fully explore the area and their offerings. We hiked, boated and picnicked in this beautiful area. The resort is refined yet understated; active and relaxing; as guests you can enjoy your privacy and commune with fellow travelers. So glad we gave it a 2nd chance -- it was wonderful. Can't wait to explore The Point in all seasons!

check in process was super fast! the girl at the desk kora I believe her name was was awsome! very…read moreprofessional! definitely recommend!

My husband and I stayed here recently, and while the physical hotel is similar to other Holiday Inn…read moreExpresses, the service and little extras put this one above the rest. We paid $152 a night including taxes and fees (booked directly through the hotel, not a third party). This hotel is right off Highway 401, so very convenient. We had a room facing the Brockville Convention Centre and not facing the highway, so noise was not a problem. It is within walking distance to a few shops, restaurants, and fast food joints. It's a Holiday Inn Express, so the rooms are pretty basic. No fridge, no microwave. However, you get free hot breakfast buffet, free WiFi and free parking. The rooms were clean. I carry Clorox wipes with me when I stay in hotels and I wipe down all the hard surfaces. The wipes came out white (not grey or black), so I was happy. There were some stains on the fabric computer chair at the desk though, so this was a bit off-putting, but I've seen much worse at other hotels. They have a small fitness centre and pool. I didn't use the pool, but I saw it because the pool and fitness centre are separated by a glass wall. I think it's a bit weird to have to look at people in the pool while you're on the elliptical, but I guess the glass wall makes the fitness centre look and feel not as small. The fitness centre is tiny. The sign says maximum room capacity is 6 people (!) The room only has 1 elliptical, 2 stationary bikes and a treadmill, no free weights/dumbbells, so I have no idea what the other 2 people would be doing, lol. I was a bit disappointed that there weren't any weights, but given the small space, I guess that's understandable. So I had to be a cardio bunny during our stay, haha. The breakfast buffet was good and comparable to other Holiday Inn Expresses. We stayed for 2 nights and the breakfast selection did not change. The hot breakfast was turkey sausage, pork sausage and scrambled eggs. They had a pancake machine. They had cinnamon buns, muffins, bagels, English muffins, and bread. They had oatmeal (with toppings you can add like raisins, walnuts, brown sugar and cinnamon), 4 types of cereal, yogurt, and boiled eggs. They had juices, coffee, tea and hot chocolate (the last 3 are available 24/7). All the staff were exceptionally nice. Stella was very warm and welcoming. They also give you Tic-Tacs in your room when you arrive and housekeeping writes you a nice welcome note. After our first night there, I left a thank-you note for housekeeping along with our tip and mentioned that I loved the Tic-Tacs. When we returned, our room attendant (Kylie) wrote me a nice note back and gave me extra Tic-Tacs! How nice was that? They also called our room on the second night that we were there to ask us if everything was ok with our room (they may have called us on our first night there but we weren't in our room so we don't know). This HIE also has free popcorn in the lobby everyday from 7pm-9pm. We didn't have the opportunity to have any, but I think that it's a very nice extra. WiFi was fast and reliable. Parking was plentiful. We would definitely stay at this hotel again.