Lourdes Villaneva and veronica Lopez did a great job cleaning my house today. The floors were washed and furniture sparkles. I wiuld recommend these ladies highly. read more

If you want your pets to be injured and for your home to NOT be cleaned, then The Cleaning Authority is the right choice! They show up late, and leave before they're done. read more

I've had team #5 cleaning my home for several years. Each time they do a thorough job cleaning and straightening . Ana and Keyla do little things like folding the toilet tissue and making roses out of my kleenex tissue. it's great to come home to a fresh smelling clean home. read more

The Cleaning Authority is a wonderful cleaning company. They always arrive on time and really work hard in each room they are cleaning. Miriam and Maria did a fantastic job today!! read more

I used this company for years but it has gone downhill. I politely complained to no avail. I can do a much more thorough job myself.

DO NOT USE!!! On our initial cleaning - the one you'd want to be your "shining" example of any future cleanings/first impressions - they did a HORRIBLE job "cleaning" our house! We have an alarm system that tells us when every door or window has been opened and I left the ladies there to clean while I went out to run some errands. They'd just started about 20 mins before I left so I figured they'd be done around the time or before I got back. 15 mins after I left I got a notification that the front door was opened, then closed, so I thought maybe they'd opened it and closed it for cleaning purposes but usually any cleaning services we've used in the past would mop themselves out the front door as it made the most sense to do so. When I arrived home most of the house hadn't been dusted nor had the floors been mopped at all on the ground and 2nd floor. I immediately contacted the owners and that's where the trouble began to the point where the only solution was to do a chargeback on our credit card bc that was the ONLY way we were going to resolve our issue. NEVER AGAIN and I'd give them zero stars here if I could! read more

Sorta seams like this Co doesn't care about getting business. Poor initial phone call and I received a text in response telling me they won't clean what I was asking for. Really crazy to me that a cleaning service won't clean windows. I don't mean the outside, I mean just a little windex and a dusting on the inside. Based off of my brief encounter and reviews I'd say take your time and money elsewhere. read more

I am shocked that I gave them as many shots as I did to make things right. This company claims to have detailed cleaning on each rotation yet not one cleaning since I have had them in my home, has been done to satisfactory standards. They tend to hire teenage/college kids, Who try to get in and out as quick as possible instead of cleaning as required to do. Twice I have come home to nothing even being moved and simply dusted around. My bed has been unmade, The couch cushions a mess visible parts of my house left completely untouched. It would be one thing if you could call to make it right. But they do it again and again and sometimes take weeks to get back to you. This may be the worst professionalism and work ethic I've ever seen. Oh yes, please let me add that they have called me on two different occasions saying that they couldn't come in and they had to reschedule. Nice touch. read more

Make sure all your fine jewelry has a rider on your insurance policy if you use The Cleaning Authority in Marietta, GA. I had a diamond tennis bracelet disappear from where it has been kept for 24 years after they cleaned my home. All Tom Roth did was request a copy of a police report and I provided that and then nothing, total crickets. Additionally, they broke a family heirloom stained glass lamp. The service was good when I first engaged them but declined during Covid when they hired what appeared to be teenagers instead of professional cleaning people. When you watch someone mop around your kitchen garbage can instead of moving it and mopping under it, you know the service is bad. I know they must work by the hour because when the team finished my house, they sat in the driveway talking with each other for about forty-five minutes before they left. read more

I have been using the service on a bi-weekly basis for about 6 months now. They do a great job. There was one team that came that wasn't as thorough but I provided feedback and since then I generally have the same team and they do an amazing job. The only minor annoyance is the responsiveness of the office. I email or text and don't get timely response and some occasions where I got no response at all. Nevertheless, they do a great job, use nice products, are always on time and professional. read more

They are Very thorough and organized. I highly recommend them. They a great detail clean with an awesome rotating system so you never have to get a detail clean after the initial visit. They are pretty accommodating with your schedule. They have come twice now. And I am very satisfied. read more

I've used The Cleaning Authority for many years and very happy with their service, particularly because of my cleaning team, led by Maria and Margarita. They provide a very thorough detailed service and consistency that has kept me a happy long term customer. Issues have been minimal, and customer service manager Pam has been very responsive and accessible when anything comes up. read more

Told them, exactly, what I needed. First person said no problem, second person said we don't do that. Completely frustrating waste of time!

They show up on time and work efficiently, using forms to document which areas are to be cleaned and how. They bring their own cleaning equipment but are willing to substitute with ours. The crew is friendly, polite and focused. We are very pleased with them in our fifth week. read more

I'd like to write a glowing report of the hard work and very positive attitudes of our two Cleaning Authority associates who just finished cleaning our home! Today is Friday, June 7th, 2019, and MARIA AND ANA arrived right on time and worked tirelessly and very well throughout their time here....each room is spotless, meticulously dusted, and our mopped hardwood floors are clean with our carpets carefully vacuumed! This team of MARIA and ANA cleans our home regularly with Cleaning Authority and we very pleased. I highly recommend this company and these two conscientious workers. Thank you, thank you! read more

We have used the Cleaning Authority of Marietta since 2008. They have never missed our cleaning date, every 2 weeks, and always arrive on time. They are very flexible with the schedule if we need to change the time or date. The cleaning team, always 2 people, are very efficient and friendly. If we should have a problem, we just call Pam or Andrew and they will make sure that someone comes back to correct the problem. But I must say that in all these years that the Cleaning Authority has cleaned our house, we have only called Pam or Andrew 2 times. The Cleaning team brings all appliances and cleaning supplies with them. When they leave, the house has a fresh smell. I highly recommend them since they provide a quality service, are reliable, trustworthy and very reasonably priced. Many thanks to Pam, Andrew and our current cleaning team, Marcia and Cindy. read more

I agree with Kimberly G. The most stressful days for me have been the days The Cleaning Authority came to clean. I am ashamed I gave them so many opportunities and so much of my money. The cleaning crew they sent the most often did a poor job but I got so many different crews I couldn't keep track. And even though I asked for them not to be sent they continued to show up. I had one great crew that came 2 or 3 times and were gone after that. February 19, 2018 is the last time I will use them and I believe this was the worst job they have ever done. Cobwebs and dirty floor in the bathrooms, kitchen table completely missed, and smudges and fingerprints and dust on the nightstands are just a few of the missed areas this time. I have called and asked them to come back out many times but there were many more times I should have called. A "cleaning authority" they are not. read more

Quality is sometimes good and sometimes bad, and you never can tell. I would give them a 3, but they are also very unresponsive to communication attempts. It's days or weeks before I get a reply to an email, if at all. They consistently put sheets on beds sideways so they're all stretched out, they don't empty all the trash cans, and sometimes they just skip rooms. I'm tired of dealing with it so I am cancelling their service and hiring someone who can give me consistent results. read more