It was way too much work to get in touch with the staff. When emailed, I would get a generic response and the app didn't work. They didn't dust. Handles were still dirty in kitchen. Toothpaste still on wall in kids room. For paying for deep clean-not impressed. read more

Awefull.. said the first two cleans would be "deep" cleans at $175 each yet dust bunnies and material still on floors in kitchen and bathroom afterward. Said cleanings after that would be $150, but showed up in-announced, didn't clean because we terminated the service but still wanted $208. read more

I have been using Cleaning Authority for more than a year now, and Kristin and Tabatha have been my regular cleaners for several months. They are GREAT! Always here on time; do a super job; fold the towels and just make the house look great. So nice to come home to a clean house. Kristin L. read more

Called many times and refuse to call back. When they finally did were nothing but attitude and RUDENESS! She kept asking 'who are YOU' in the snottiest way possible to my simple inquiries on price differences between locations. I've used the company's Eden Prairie branch for clients and have always been pleased- I love companies that make me look good! The St Paul office is clearly charging WAY more than Eden Prairie. To clean my 1500sq ft house they wanted $130 when I've set up clients with homes of 6000-7000 sq ft for $165!! How is that possible!? read more

I just had my first clean with this company yesterday. The first clean is designated as a "deep clean" and I was charged extra because they felt the first clean would take a longer amount of time. The focus areas for this deep clean were the kitchen and bathrooms. I was not home when they cleaned so I did not see how much time they spent or the number of people that were in the house performing the service. I simply was very underwhelmed with the results. As this was a "deep clean" that cost more than a regular visit, I expected to find the kitchen and bathrooms sparkling. What I found instead were corners of the kitchen floor that were not mopped, nor even swept, countertops not completely cleaned, the range hood was not even touched, and I have no idea what they used to clean my kitchen table but it was smeared with something. The stairs were vacuumed but not very well. There was still toothpaste on one of the bathroom faucets. I called the service center to provide my feedback. The woman I spoke with was very nice and eager to help resolve the problem. She said they could have one of their quality auditors come do a walkthrough. She said someone would get back to me. Within an hour, I received a call from Carrie at the local service provider in Eagan, who I originally interviewed for this service. She addressed only one of the issues that I raised - the stairs would be vacuumed more thoroughly on the 2nd "deep clean" - that is how they do it. She said that I could give them a chance to do a better job on the next "deep clean" which was scheduled for two weeks from now. I felt that she was not interested in trying to resolve my concerns, and was not very interested in keeping my business. I was expecting her to offer to have a quality auditor come out to see for themselves the poor quality of the work done. Needless to say, I discontinued my service with The Cleaning Authority with that call. I'm out the money I spent for this first clean and didn't want to gamble another payment on a company that was not interested in fixing the poor job done on this very first clean. I will be looking elsewhere for my cleaning service. Last bit of advice - you get what you pay for. The Cleaning Authority was much less expensive than another service I interviewed. I should have gone with that other service - I would have paid more but I am confident that I would have been happier with the job done. read more

Never got a house visit because the person cancelled the first time due to childcare issues. Rescheduled and she overslept for the appointment. Pathetic customer service. I would leave zero stars if possible. read more

Overall, the quality of staff is too inconsistent to hire these folks. I was looking for a competitive price for cleaning my whole house. Char came in and gave me an estimate and seemed very professional. I appreciated that she or her assistant generally responded quickly via email when I had a question or concern. But the unfortunate reality is that if you try and call, you are put into the Cleaning Authority corporate phone bank. So it is virtually impossible to talk to a local person on the phone without first requesting a call. They come in and take their time cleaning the first time, and a manager visits to supervise. It was fair. I have wood floors and seeing many, many spots all over them, it oddly took coaching for the cleaner to understand that the floor was a mess. This was a precursor to future cleans. They are required to call into the corporate number from your phone on entering and leaving, and ultimately a set time is determined appropriate for cleaning your home. Some crews would come in (typically two people) and they would do a great job, even with their own products. I also noticed that when the manager showed up, things looked pretty good. But most of the cleaners had a very light touch--gently waving around a feather duster, lightly pushing around a mop, spraying but not actually wiping down the shower or sink, etc. I started to take note of all the dirty areas in the house before they'd arrive to check if they'd do them, and it was clear (even to my oblivious husband) that they'd leave many parts of the house, particularly the floors and showers, virtually untouched. Some crews were unable (or unwilling) to do a competent job in the allotted time, so they would simply leave. This was tough to understand as I lightened their load by always removing certain tasks (ignoring master bed and side tables, no dusting in any of my three children's rooms, ignoring one bathroom except for the toilet, etc). It didn't make a difference to most of the crews. The thing that seemed to make the most difference was timing-- they would aim for a "window" to arrive at the house, but certain crews reliably arrived late-- and that guaranteed a poor clean. The last, odd fact about the Cleaning Authority is their incredible holiday rescheduling. I was scheduled a clean on Christmas Eve (a Thursday), and they didn't work Christmas Eve. Fine. Yet they refused to rescheduled me for any other day but the preceding Sunday! (the 20th) and would have done it in the morning had I not needed to work around guests in my home. This should have been the final straw, but I can't actually fire someone before Christmas, however poor the service. I will add, I never felt these folks were untrustworthy (which is helpful since they would come so late and I would be forced to leave to get my family dinner out), but they were uncoachable. Char indicated that her crew might have missed some "details" on the last clean, but if she considers failing to vacuum any of the rugs, the stairs, and not actually wiping down the shower (just to start), she clearly doesn't know what details (like the floor) actually matter. read more

Cleaning services were average, nothing special. I ended my services with this company when they called 15 mins before my scheduled cleaning and cancelled due to "staffing issues" after they had just confirmed the appointment via email the night before. They should've given me more notice and didn't offer to reschedule or even offer any discount for the inconvenience. I had to return home and clean at 9:00 at night in order to get ready for a party the next day after attending a funeral all day, I was not happy. Poor customer service, they should've tried to make it right and rescheduled as soon as possible rather than just saying they'd see me next month. read more

This company leaves much to be desired in the form of professionalism and service. We had a decent first experience, but the second was awful (even though I was present in the home)! One of the cleaners had no patience for the job, was rude, and reeked of cigarettes. I did not feel comfortable with her in my home. She was very rough with my furniture, and left my blinds in such disrepair after "dusting" them I had to spend an inordinate amount of time straightening them. They didn't even clean basic items in the kitchen, like the front of the stove and the dishwasher... Whole corners of one of our bathrooms were left untouched. This is not exactly the experience you want if you are paying $160 something for a "deep clean." This company does poor work, and lacks professionalism - they didn't even respond properly to my written complaint. Rather, I received a voice message that consisted of the personnel defending their service to my home. Do yourself a favor... find a company worth giving the money to who will: 1) do their job well and at least look like they enjoy it, 2) smell at least better if not equal to their cleaning solutions, 3) show an interest in keeping you as a client and doing a satisfactory job. What a waste of our time and money. read more