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The CleanUP Guys

3.4 (58 reviews)
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Photo of mark d.
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4 years ago

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Sherman R.

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7 years ago

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7 years ago

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Sherman R.

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6 years ago

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Sherman R.

Thanks for the follow up. We will strive to improve.

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5 years ago

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Sherman R.

Thank you Jan for the water mitigation project and your kind review.

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5 years ago

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Sherman R.

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9 years ago

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Sherman R.

We're so glad that we hit the target for your services. Thanks again.

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7 years ago

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Sherman R.

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7 years ago

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Sherman R.

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14 years ago

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14 years ago

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Sherman R.

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15 years ago

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12 years ago

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Sherman R.

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8 years ago

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Sherman R.

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Photo of Inoh C.
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10 years ago

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Sherman R.

Thanks Inoh. We are awaiting our next assignment. Have a great day!

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5 years ago

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Sherman R.

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7 years ago

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Sherman R.

We charged our price and did the job to satisfaction

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6 years ago

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Sherman R.

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9 years ago

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Sherman R.

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8 years ago

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6 years ago

They came immediately and the cost was fair. They have been to my place several times over the years and always do a great job quickly.

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Sherman R.

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6 years ago

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Sherman R.

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13 years ago

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Sherman R.

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15 years ago

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Sherman R.

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6 years ago

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Sherman R.

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15 years ago

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Sherman R.

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11 years ago

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Sherman R.

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9 years ago

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Sherman R.

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14 years ago

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10 years ago

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Sherman R.

We appreciate the positive feedback. Thanks again!

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11 years ago

These guys are great! Cleaned my sectional sofa in a jiffy for a very reasonable price!!

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Sherman R.

Thanks for the glaring review Tracy. It was our privilege.

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11 years ago

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Sherman R.

We appreciate your business Cheryl. We aim to please. Thanks again.

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11 years ago

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Sherman R.

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13 years ago

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Sherman R.

Its nice to have your feedback as a valued customer. Thanks!

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11 years ago

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Sherman R.

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10 years ago

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Sherman R.

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6 years ago

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Sherman R.

Not sure what happened on this one. But we will work to improve.

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6 years ago

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Sherman R.

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13 years ago

Horrible service. Had to take him to court which he didn't show up to. Destroyed my couches and refuses to pay. Do not recommend

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Sherman R.

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Page 1 of 2

Ask the Community - The CleanUP Guys

Review Highlights - The CleanUP Guys

I called Friday morning and Sherman and his crew showed up late that day and worked into the evening to contain the problem.

Mentioned in 13 reviews

Read more highlights

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Green Water & Fire - Standard single door containment with zipper door

Green Water & Fire

(86 reviews)

Austin

These guys were great. Quick, thorough, and really helpful when we had a flooded basement. And very…read morereasonably priced considering we couldn't make an insurance claim. I hope we won't need em again, but if we do I wouldn't hesitate!

I hired this company for mold remediation and was very disappointed. The crew on-site was polite…read moreand super nice, but the process did more damage than the work itself. I was never told my built-ins would be completely removed, I only discovered it after the fact. Had I known, I could have arranged for proper removal, but instead they were torn out in a way that left them unsalvageable, costing me thousands to replace. Afterward, the company pointed to the notes fine print rather than acknowledging the lack of communication. If you use them, insist on a clearly explained scope of work. If you rely on professionals to help you navigate confusing home repairs, like myself, these aren't your guys. Update to response: First, I want to be clear that I don't believe Adam or the company ever acted with any intent to mislead me or cause harm. I think this situation came down to a lack of communication that unfortunately left me in a difficult position. About 90% of what Adam said in his response is true, but none of it directly addresses my actual concern. The real issue is whether the company made sure I fully understood the scope of work. Perhaps Adam thought... what idiot would not see it was obvious that the entire built-ins would need to be removed? Hi... it's me, I'm the idiot and truly I had no idea. I thought only a portion of my ceiling would be affected. Given the huge difference between what I understood and what actually happened, I believe the company should have explained this much more clearly. Like many homeowners, I rely on professionals to explain the scope of work in plain terms. I think that's a reasonable expectation. Adam is correct with my quote below but he left out the part where I explained that my issue was solely that I didn't know the built-ins were being removed. This was never clearly communicated to me, nor was I given the opportunity to remove them properly myself. Because of that, I feel my ability to make informed decisions was taken away. I only reached out to Adam directly later, after another contractor told me the closet could have been saved and that the removal was "unnecessarily destructive." Whether that's true or not, I'll never know. because I wasn't given the chance to find out. To clarify, the note about the built-ins wasn't hidden in "fine print," but it was only mentioned once in the "Other Notes" section. It was never discussed verbally, by email, or over the phone, and it wasn't included in the detailed action items. I don't think a single mention buried in a notes section qualifies as meaningful disclosure, especially when no one pointed it out or explained its implications. Perhaps Adam does. Lastly, the other points raised, like the quality of the closet materials, water damage, or insurance support, are not relevant to my concern. My issue has always only been about the lack of clear communication regarding the scope of work. Thank you.

Quality Assurance Restoration

Quality Assurance Restoration

(61 reviews)

We had issues with moisture and mold in our apartment due to water getting into failing caulk and…read moregrout lines. We contact multiple vendors to come and looks at the issue, but none were as thorough and experienced as Mark and his team. From the beginning to end, the experience has been stellar. Mark arrived to look at the issue promptly. He was able to identify the issue accurately and was honest about the necessary scope of the remediation work. (Other vendors suggest a smaller fix which ,in hindsight, would not have solved our issue in the long run and would require additonal work later on) Throughout the entire process, he constantly communicated the progress of the work and kept us update on the schedule, something that we appreciate since its the first time we have to deal with mold and water issues. Last but not least, Mark and his team take great care in carrying out the work and handling our belongings in the work area. If you need any restoration work done, I definitely recommend Quality Assurance Restoration.

Fantastic work. Great value. Even better guys. Mark and his team did a phenomenal job…read more We discovered water puddling in our crawlspace right under where our furnace is. I contacted a few different people, but Mark was the first to be willing to make it out to us that same day. After checking out the damage, he put my mind at ease and gave us the rundown of his plan of running a few fans and dehumidifiers in our utility closest and in the crawlspace. I asked him a bunch of questions I had, and he answered each one with ease and helped me understand what was going on. In the end, Mark and his team set up the fans and dehumidifiers in the spaces and left them for a few days. We were considering getting new tiling and he recommended Jose from Neza Restoration & Repair. Jose and Fernando also did a really good job. What makes Mark stand out from the rest is his availability, clear communication, and just being a down to earth guy. I felt I could trust Mark, and may have overstepped when asking for advice outside of water damage, but was he willing in answering and helping me out. God forbid I have more water damage in my future, but if I do, Mark and his team are the first ones I'll contact. And I'll be referring them to every person I know seeking water damage help from now on.

The CleanUP Guys - damagerestoration - Updated May 2026

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