I recently moved to the Cloisters apartment without knowing much about the building complex, and I can honestly say that it was the best decision I could have made. The management team, Michael and Darnishe, have gone above and beyond to make me feel welcome. By the way, they are always quick to respond to any questions or concerns. The Cloisters apartment has gone from just an apartment to feeling like a warming home. I've been requested some maintenance repairs and minor things that needed to be fixed and which the management team is taking care of promptly. I'm very pleased with the maintenance results. The maintenance team is very polite, efficient, and respectful. I'm also pleased with the security provided by the complex 24/7, which includes * Special Police Mobile Patrol * Certified in First Aid, AED, and CPR Officers * Parking Enforcement to ensure no trespassers are allowed to park * Enforcing "no loitering" in the parking lots and common areas. So far, the building is very quiet and safe, I would also like to mention that I loved the easy access to transportation; there is a bus stop in front of the building complex, and the metro is not far from here as well. read more

I have been at the Cloisters a little over a year and unfortunately would not recommend this apartment complex. For the first six months, it was relatively quiet, peaceful and seemed well-managed - the apartments are spacious and fairly affordable with a 1.5 year lease, and I have never had issues with pests. However, things took a turn last Winter and since then, I have experienced ongoing noise issues with neighbors, violent behavior and harassment in the parking lot, marijuana smoke setting off fire alarms and seeping into my unit through the vents, and generally inconsiderate behavior from some neighbors. Management has always been kind and responsive, but they brush a lot of things off unless you speak to them directly and in-person. I'm not confident they have the staffing or policies in place to truly impact some of the more concerning issues I've experienced that continually affect my ability to work and exist peacefully. Definitely approach with caution. I hope to see improvement soon, but likely will not be renewing my lease. read more

I was forced into giving a good review before my application was fully processed. When you first start the process, everyone seems professional. I understood the 21 day lose of the application fee, if housing authority did not approve it as a reasonable rent, However Deasia (the office worker) was well aware that she was the only person that could see whether housing authority approved my application, and that they do not inform the tenants of anything. Deasia disguarded my application on the 10th day, without telling me anything. Had I not called housing authority for another reason, I would have never known!! Do not, I repeat Do not be forced in giving good reviews on this place, until your application process is completed. I don't do the fake and phony!! read more

I've been around this complex for almost 10 years. I see how things are changing and improving by the day. The maintenance are friendly and very professional. The leasing manager Michael Douglas is very great. He engages in the community & tries his best to connect us which is also nice. I recommend anyone around the area who's trying to find a decent place to live in to give cloisters a go. read more

TL; DR: don't live here. The management is terrible and will bilk you for rent when you don't even live there anymore. _______ My roommate and I lived at The Cloisters for four years until we both moved out in August 2019. We gave our notice to vacate properly as per the instructions from the management staff and were assured the last thing we would need to do would be to turn in the keys on move out day. On September 5 we were charged rent for the month, even though we'd already moved out. We called the management office the moment we realized their error, and was told a check would go in the mail that day which we should receive within ten business days. It has been two months, and we still have not received the refund. We have called multiple times to find out the status of the refund and were constantly told it was in the mail, when in fact it was not. Every time we have asked to speak to Tiffany (the manager) we are told she is "in a meeting." The staff have said they would send a new check to us, which they have not done. We have emailed the management office to request our check (which we would pick up) with no response. We have been left with no other choice than to file in small claims court for our unpaid refund. This isn't just getting back a security deposit...this is the full rent (which as someone said earlier, has also gone up every year with no change in amenities the entire time we lived there). My half of the rent is the size of my current mortgage payment. It's a cheap place to live, but you get what you pay for. read more

I'm a veteran new to the area looking for a place in DC after my voucher had expired due to Vash-Hud having Abandon me. As my search continues for a place on my own, I've actually run across my fair share of leasing consultant all around the DC area. Even though I was not approved for a unit at the cloister because of my credit. I did notice there was customer service like no other at any other complex or apartment building I had applied for. While going through the normal routine of giving an in-person tour and questioning and answering afterward, it seems like I was right back at the beginning. Once I was back in the office with the leasing consultant, Mr. Douglas and seemed out of options,the assistant property manager, Miss Anderson, popped in to check in on the status of my visit. Once I explained my situation, Miss Anderson was attempting to find a solution for me. Even though there was none,as a veteran, you have no clue how it feels for someone to try and help. I was really touched by Miss Anderson actions and the customer service she provided by going the extra mile. read more

I been a resident since 2019. The only thing I like bout this property is the maintenance when they called they come and get the job done. The management sucks they unprofessional. I can go on and on bout why not to live at the Cloisters. They got mice. They steals your packages. You have neighbors that makes noise all the time. I fail outside in the walkway due to ice being there no salt signs or nothing. I had to go to urgent care. You think they care no. The manager stated she was going call me back to do a statement. A week has passed haven't heard from her. I'm getting a lawyer. My carpet has creases in the living room. My knob keeps coming off my fridge. They charge to much to have all this going on. I'm moving and wouldn't recommend anybody to move here. read more

I've lived in the Cloisters for almost 2 years now and it's been nothing but a positive experience. The apartments are affordable for DC, have really great amenities (heat, AC, w/d in unit), allow pets, parking is easy, and the rooms are spacious. I've never had a big issue with pests here. Any time I even spot a spider, the leasing office sends out the exterminator ASAP. It literally doesn't get better than this in DC for the price point. read more

The Cloisters Apartments - View from porch - Apartments Near Me - Washington, DC, District of Columbia

Seriously don't live here. It's 2:15 AM and I suddenly heard scratching (chewing?) in the wall near my window for the first time ever. This is the same sound my roommate has been hearing on and off for about 2 weeks in the wall near her window as well. We're finding out that other people in our building have been having similar issues with mice. Building-wide (maybe even complex-wide?) issue it seems? Probably happens every spring if I had to guess. I've never had to live with mice before! Wtf! read more

I'm a current resident who got locked out because my fob stopped working. The front desk said they would reset the system but didn't bother to check what the problem was, so I was left outside with an unusable fob and no way in. read more

The cloisters seems like a decent place to live at first but unfortunately it has proven to be less than desirable. My first apartment in building E started out okay but then I had mice and despite many attempts the management was not able to get them out. Then the flooding and ants came. After a while they did agree to move me to another apartment free of charge. They did do this, but very soon after I moved into the new apartment I noticed mice again. It went on for months. Over the last year the door to the front entrance has been broken or propped open almost every day. Management only fixes it after a complaint and then the tenants break it again within days. This endangers everyone in the building. For the last several months the tenants in the apartment below me have held loud parties almost every night from late night until early morning. They smoke in the hallways and appear to be using illegal drugs. It is rumored that they are running a whorehouse. While not sure if that is true, these individuals have woken me and my daughter up many times. We've reported it several times and nothing has been done. While there are many individuals who are kind and keep to themselves, there are enough to make this a bad living experience for all neighbors. Bottom line - look elsewhere. read more

Living in the cloisters can have its ups and downs, because the street and the college has some construction going on. My experience at the cloisters was very stable. The staff is very helpful and they seem to try to find solutions to keep you content. It is a very safe area and the neighbors are usually friendly ( not supper friendly, don't get crazy... Just friendly) They maintenance team works fairly fast. The areas are always kept clean and nice. The gym is sufficient enough to carry a whole body workout. I like the cloisters and my two years living in the area was very safe and contently. Contact Vanessa she brings a very good consumer service. Very time I have a maintenance request and told her, it was resolve within fair amount of time. read more

The Cloisters is a great place to reside. Prior to me submitted an application at the Cloisters, i visited many Apmts. One of the main reasons why I was drawn to apply was the customer service of the leasing personals. One person that i would like to highlight is Rhonda, from the moment she picked the phone up, her genuine personally was so pleasant. She made the entire process stress free and fun. My apmt is very beautiful and spacious. The buildings are very beautiful at a great location. I have a wonderful experience so far. Thanks to the Cloisters team. read more

We submitted our intent to move paperwork in May, moved out on 5/31 (turning in our keys) and Horning Brothers (Cloisters' management team) still billed my roommate for June overdrawing his account. read more

The property management here is horrible. The apartments are infested with mice, centipedes, spiders and mold. They refuse to fix our broken washing machine and also left us with broken air conditioning for 3 weeks in the summer. DO NOT MOVE HERE. The buildings are in horrible condition and the trash compactors often break down, leaving garbage sitting outside the dumps. Property management does little to fix or address concerns, often just choosing to put a bandaid on a much larger issue. read more

What is customer service to the women working in the leasing office? Retraining is definitely in order! The office is completely unorganized, lacks any form of customer service, and often devalues the sense of empathy or concern for their tenants care. I am completely and utterly disappointed. read more

I am still in the process of writing a review. The Management has been given ample time to fix problems here but does not choose to do so. They know nothing about hospitality and lock you into leases and never fix a thing. The UTILITIES are astronomical. Every photo downloaded is REAL. The rent may be cheaper but the utilities and lack of response from management make this place a loser. I REALLY wanted to like this place. The worst part is I had to go to court BECAUSE THEY APPLIED MY RENT TO THE WRONG APARTMENT!!!!!! NO APOLOGY!!!. despite never being late on rent MANY OF THE PROBLEMS HAVE BEEN EXISTING FOR OVER A YEAR. I will have more details Later!!! RENTERS BEWARE!!!!! On the plus side the landscaping is great! Hopefully HONEST REVIEWS LIKE THIS will help them change for the better. read more

The Cloisters Apartments - A GREAT View!!!! The landscaping here by the rental office is nice! - Apartments Near Me - Washington, DC, District of Columbia

As a young couple with two large ( approx. 50 lb) dogs, it is very difficult for us to find an affordable place to live. That said, we were very happy during the six months we lived at the Cloisters, and moved only because the location was inconvenient to my new job. Repairs took probably about a week or so, but we needed very few (shower not coming on full blast, poor water pressure in kitchen sink); once the repair was made, we had no further issues with either complaint. The apartments were clean, and we only occasionally heard the footsteps of our upstairs neighbors. Our fob (to enter the building) was somewhat unreliable, but we never said anything about that to the management. Overall, it was nice to be in a wooded, secluded area with plenty of room to walk the dogs, etc. Walk to metro was less than 15 min. We always felt very safe at this community, as there is a security guard 24 hours/day. Gym has minimal equipment, but what is there functions reasonably reliably. My primary issue with these apartments would probably just be that there is nothing (convenience/grocery stores, restaurants, etc) within walking distance. Still, the H1-H4 and 80 buses make the city reasonably accessible. read more

I give this apartment 0 stars. Management company is rude, unresponsive . I live here for almost 2 years. Since day 1 I encountered bed bugs, flooding in unit 3 times. Different types of bugs flowing through. Do your research. Talk to neighbors. They (Managment Company)talk a good game but are very nasty, careless individuals. I would never tell ANYONE to move here. Too much of a headache!! read more

I was going to leave but the new Manager is great and making a lot of changes. The location is the best, but the managememt has made this place better. Im definitely staying! read more

I may have left a better review, but upon moving out the leasing office left a sour taste in my mouth. Vanessa is straight up rude! In fact the entire leasing office is. They won't stay open even a minute late even when you call ahead and tell them you have a package to pick up. Their office hours are super inconvenient, 9-6 when most people are working. They will also try to charge you for every little thing despite not being up on things on their end. Case in point; trying to charge me for keys when they closed early and locked the office before I got off work -_- The one TV they had in the gym remained broken for MONTHS, at least 6, with no attempts to even try to fix it on their part. Also, I went an entire YEAR without one thing in my apartment being fixed! Nothing major thank goodness, but I was missing a stopper for the bathroom sink and lost numerous earrings. My blinds were also broken and missing from the day I moved in and they tried to hide it by keeping them open o_O Even my towel rack was broken and they tried to hid it with glue and extend-o screws. Overall despite the good things about the apartment (price, location, overall look and condition) the shady leasing office makes it not worth the price of admission. They run the place like a motel and do not care about their customers. I say if you're desperate, broke and in college (their target clients) go for it; otherwise you can find better with more amenities and a staff that will work with you. read more

DO NOT. I repeat DO NOT LIVE HERE! I've lived here for less than 2 months and it is literally the apartment from hell!! From first glance, it seems nice: the model layout, the semi-convenient location. But after I moved in, I noticed the constant pest problem and even worse, crime rate. If the price/deal seems too good to be true it's because it is. read more

I'm here as part of university housing through Catholic University so fortunately, I only have to deal with this another month instead of a full lease term. When I first moved in my shower would NOT stay hot for longer than about 10 minutes or so, and that was with constant adjusting and in January. Look, I'm a girl, it takes a little longer for me to take a shower. The maintenance guy was there for something else a couple days later, so I told him about it, he claimed to have informed his boss but since it wasn't considered an emergency, it would take a while for them to do anything. 3 WEEKS later, I had to go to the leasing office anyway because the security door wouldn't open and I complained again about the shower. Was told by management that it WAS considered an emergency and that he'd have someone in by 3pm. No one shows till after 5pm and another phone call. Get told they'd be there a little after 10am to replace the water heater, show up after 2pm. Get told it'll take 2 hours max, almost 4 hours later they finish. Shower STILL doesn't stay hot for very long, now I can get about 20 minutes which is fine unless I need to wash my hair an shave. Also, if my roommate uses the water at all it instantly goes ice cold. I've given up on getting it fixed properly. The people upstairs are obscenely noisy, and I've complained multiple times, management claims they're 'taking care of it' but since once again, the apartment is vibrating, I don't think they are. They also like to start at 7am with this crap. I'm a grad student, I need some where I can study in peace and for what I'm paying, this is ridiculous. Although the unit looks decent, you can tell it's cheaply put together, the outlet in my bathroom is very oddly placed, has the bottom 3rd cut off and pulls away from the wall every time I try and unplug something. The washer and dryer are of low quality and my clothes get covered in lint in the dryer since the screen doesn't fit correctly. I can not WAIT to move out and find somewhere better. Also, right now as I'm looking at the map, the location indicator is wrong. This complex is on the other side of Catholic, across the street from Trinity University. read more

AWFUL!! The people in the leasing office might as well be rocks because that's how helpful they are. Nobody in there seems to know how the apartments work; if you ask 2 people the same question you will get 2 completely different answers. This was my first time in an apt and you think with them having university affiliated housing they would be helpful to college students who have never lived on their own before but WRONG. The apartments are pretty gross and dark since there are no over head lights (convenient). I have seen multiple mice. The maintenance people will not tell you when they are coming they will simply walk into your apartment it doesn't matter that there are 3 young girls who are scared to death of the area. The cloisters are a bunch of thieves!! They are now charging 300 dollars to apply to live here you couldn't pay me 300 dollars to want to live here again DON'T DO IT!! I have only come across one helpful person in that office everyone else treats you as an inconvenience even though our business keeps them employed. If I had some where else to live I would break the lease and move out now! read more