These people know their business, they are very friendly very helpful super worth the time and…read moremoney well spent.

I was looking for some nice slippers to baby my cold feet at home…read more They carry a decent selection, and I found a pair of Olukais that fit well, and were comfortable. Staff was very helpful and patient, and was willing to fetch different sizes and styles for me to try. I would recommend!

If you want high quality shoes come here. They have great customer service and a wide variety of…read moreshoes to pick from.

This review solely (heh) concerns the shoe repair shop. You access the shoe repair through the…read morestore. It's a nice place, although getting in and out of the parking lot sucks due to speed, blind corners, and giant hill coming in and out. The shoe repair prices are lower than at other shops, and the work is good. I recently dropped off three pairs. They call you when the shoes are ready. A week and a half later I was in the area, and decided to call to see if they were ready. Well. First thing to know about Burch's shoe repair - they usually don't answer the phone. You need to leave a message and the "counter girl" will later return your call. So I decided to come in to check. That was a mistake. You ring the doorbell and, well, I guess I must have interrupted some shoe repair, because this guy was not happy to see me, brusquely telling me I will be called when the shoes are ready. Fine. I later picked up the shoes. One pair looked a little different, but I figured it was just that I had not seen the shoes in a while. At home, I realized my heel cups were missing. The insoles for my boots were returned. So I called them (left a message of course) and asked if they had them. She later called me to say they didn't see them. *I* certainly don't have them, and I have reason to believe I left them in like I did the other pair. So I asked her if they would compensate me to replace the heel cups. I agreed with her that a big fat $10 would be enough - although driving back and forth to this dumb shop is costing me some too. She called back after speaking with the boss, who said that it is "against policy" to compensate me for what they lost, and it's "my responsibility" that I didn't remove the heel cups before dropping the shoes off, which was news to me. Anyway, they do get a star simply because the repairs are good. And this review unfortunately has nothing to do with the shoe store; if they want to conglomerate the reviews this is what you get.

I had stopped by the mall to visit Ross, but figured I'd check out this store as well, given I…read morewanted baby shoes. I was immediately greeted when I went in, and the employee asked if I wanted something specific. Yes, baby shoes. He starts by asking me about size. In this case, size doesn't matter so much (the only time I've ever said that! Lol) as the design. He asks the standard questions, directs me to the section of baby shoes, while telling me about their current sale. I showed him a pic of what I had in mind. I really want pink and white baby DC shoes. They didn't have that, but had Converse shoes in pink. Again, not what I was aiming for. Their girl shoe section isn't spectacular, unless you want girly, glittery, bubblegum pink and blues. Even though they didn't have what I wanted, both employees really tried to help me. I appreciated that, and that customer service is what would bring me back in the future to check out their selection. I'd definitely come back, and will probably end up looking for shoes for my husband as well. Review 2 of 2017.

Never been to the store, but just saw on the local news that Rack Room Shoes at Gateway Mall gave…read moreevery student at Guy Lee Elementary School a pair of shoes! That's over 300 pair! This wasn't one size fits all...no way. The management at Rack Room got with the staff at Guy Lee to get sizes and kind of shoes the kids liked. This is the first I've ever heard of any store gifting like this. Having taught elementary school in my beginning teaching career, I know how much this must have meant to those kids. Just Excellent! If possible, although nothing was mentioned along these lines, it would be appropriate for our community to give this store some business as a thank you! Check it out.

I ordered a pair of boots from them and I called them to say don't put oil on them and they did oil…read moreand I told them to order me new ones and they said no

Poor service , if they don't have boots in stock and have to order them they should tell you. Will…read morenot ever order from them again.

DSW is such a relief after going to these other retailers that 'also' sell shoes…read more This is also not a lounge, one or two brand type of place with leather recliners and big screen TVs with a large entry display showing three shoes. This store is large, open and is loaded like a supermarket with footwear and footwear only! Which means that it is organized and has plenty of every style and size. You won't find floors littered with boxes and mixed shoes lying around. You WILL find actual STAFF available and willing to help. There is some obscure brand I never heard of that the Mrs wanted for jazzercise, and the staff helping us walked us right to that selection. The store is brightly lit, shelves are easy enough to look over to see the signs depicting brands, prices are also much better here. Next time I'm looking for Skechers for under $75 I know where to go. Don't get it wrong though, they also have some really top of the line brands as well. I like this place because when you focus on one thing and one thing only, it gets done well. 5 stars for organization, pricing and variety.

I ordered a pair of black TOMS online in a 9.5 because that's the size I wear.They came and they…read morewere too big. I knew we were coming to Eugene to meet my Mom so I decided to come return them at this store. I didn't want to do an exchange because I didn't know if they had a 9. When I got there the lady who helped me was awesome. She refunded my money and we walked to where the TOMS were and she asked did I think I could be in an 8.5 because that's what they had. I tried them on, walked around and they fit! I was shocked. All shoes fit differently, but I didn't think it would be that drastic. Yay! I paid $35.00 online and so she priced matched it for me in store because it was $55.00. I was so grateful for her help and price adjustment. I highly recommend DSW in Eugene.

Stopped in to try and find some comfy shoes for my dad and I ended up walking out with a new pair…read moretoo. The service was exceptional! Jack was extremely helpful and attentive and helped both of us find what we needed. We even ended up with a loyalty program discount! I would definitely return if I was local.

First time for the kiddo in track, we got a recommendation from my son's friend and thank goodness…read morefor that! He's got bricks for feet so we knew we needed good footwear for his best success. Cute cozy shop, efficient and well run. Prices sting a little but the quality is worth it. Love the foot scan option and we walked away with a solid set up. Despite being very busy they tended to every person who walked in the door with patience and enthusiasm, whatever attitude they were faced with. Made my nervous son comfortable and we found plenty of reasons to return.

Horrible service for a Nike store. No joke, every time I go in, they have a new employee that has…read moreno idea what retail service is. I was a concierge at a nearby hotel and I would hear from our guests daily about how they were treated poorly. Now they have a new policy that they don't return shoes after 6 months. But on the Nike app it shows all purchases from years back. Why have the app that shows you purchases if the store won't take back brand new items. No where does it say this in stores or online. I have hundreds of pairs of new shoes that they refuse to trade in for new releases. I am done with Nike. Their clothes have lost all quality, and they are selling cheaply made designs on the showroom floor. I suggest going with an American alternative

Stopped in this Nike location because well, Hi we were in Oregon so it only felt right…read more I'll admit, I'm not a big Nike fan anymore. I love supporting smaller athletic and athleisure wear companies but Nike is Nike and will always be Nike. I think it's still a solid choice for Men but there are so many far better small brand options for Women in my opinion. My brother is also sponsored by Nike and Callaway so buying these brands at retail price just seems silly to me. I have zero reason to do it other than wanting something right then and there - and I did! I wanted a little gift to bring home to my son, since he's a runner and I was in Eugene. I found a great shirt for him. Customer service was great, store associates were friendly at each encounter.

I have been to probably 9 or 10 different REI's. They are all well put together, have always had…read morehelpful and friendly staff that would be there for you if you needed them. Great selection of high quality gear, for a large number of different sports and hobbies! Prices are usually competitive, and sometimes you can catch some real bargains here. Highly recommended!

Therma rest sleeping bag sold to us by Christopher he was very knowledgeable and insightful about…read morewhat was best to suit the body type and the inns and outs of why uncomfortable happens when in camping conditions and suited himself best to relate to my needs while I asked about the proper hiking biking gear... The shoe lady at the Eugene R.E.I was expert in helping me pick and fit my foot right for a pair of hoka brand shoes. I now have been using these products for a week and very comfy the sleeping bag. Lightwait and soft material feels nice upon skin in heat or cooler temps. The tent is long enough to stretch out. Hands above and over head and can fit gear comfortably....