I had needed an A/C tune-up since the summer season began to make sure nothing was wrong with my…read moreunit before the weather gets too demanding. I normally have used other companies in the past to do so, but I received a mailer with coupons from Hendrick Heat and Air and noticed that they were running a tune-up special for $49.95. I thought I would give them a chance since it was a great price for a tune-up plus it included an air filter change. Nathaniel showed up and performed the tune-up but also checked every vent in the house to see how well the airflow was, noticing that there was an issue with several of the vents having weaker output. I had told him about my bedroom vents not having much airflow coming out from them for well over a year, to which he insisted on checking out the ductwork under the crawlspace. He found where a duct had been completely disconnected from the main unit and tried to reattach it for significantly better airflow but said he could not secure it properly without the necessary support. The next day I received a quote to have it reconnected which was a very reasonable price and much lower than what had been estimated. Hendrick was very prompt in scheduling an appointment to have it fixed within the next day. They sent Elliott and Brent to reattach the duct and had it fixed within the hour. The airflow is 100% better in my bedroom and the willingness of the technicians to go under the crawlspace is what made the difference between them and other companies, who have previously told me that I would have to schedule another service request for them to examine any ductwork. The techs at Hendrick were helpful, friendly, efficient, and told me about any issues that could arise with the system. My unit is at the 12 year mark but it is still running well, but if the duct had not been reconnected than it likely could have caused the system to have had much more expensive issues by continuing to work overtime to compensate for the duct leaking airflow. There were no extra charges or hidden fees for work performed and the tune-up price and original quote to fix the duct were all honored. I would definitely consider Hendrick again based on this experience for any issues or for another tune-up.

Was told 80 to come out and light piolet light but ended up getting charged 150 for it. Crazy 80 to…read moreshow up and 150 to light it will never use them again.

Great service! New to the area and great quality and very prompt problem solution! Thanks Ted!read more

Very unprofessional…read more They Kept leaving the job site. When I asked for updates the owner/job coordinator Ted Massad was very rude and hung the phone up on me. I had scheduled this Sunday and was told they would be out Monday morning. The first worker showed up on Monday around 10:00 in a regular truck and left 10 minutes later saying he needed to get more tools. 2 hours went by without any updates so I called back and was told that an actual plumber would be out to help. Another hour went by and someone named Bailey showed up and said he needed someone else to get under the crawl space. He left and didn't come back. I call the owner again at 4:00 ( by the a storm had came through. They said they would be out the next morning. Meanwhile the water was off due to the leak I wanted them to fix. The next morning at 9:00 they still hadn't showed up so I called the owner again ( Ted Massad) and told if if they were there by 10:00 I was calling someone else. ( the water had been off for two days at this point ) . When his people finally showed up at 10:30 I told them to leave, I had lost trust in their ability to solve this problem and didn't want to do business with them. At this point in time Ted Massed called me an idiot and threatened to put a lean on the house. I went back and forth with him for a bit and he repeatedly called me names ( I have a copy of the entire text ) We called an actual plumber that showed up within an hour , capped the line and got the water back on ( my son and his wife live in the house ) I paid Ted Massad $94 for his people that repeatedly showed up ( very late ) but didn't do any work. THESE PEOPLE ARE VERY UNPROFESSIONAL. PAID THEM $94 FOR NOTHING. TED IS VERY INSULTING. DO NOT USE THEM.

Steve serviced all of our units and installed new thermostats. We have used many companies over the…read moreyears, only regret is we did not find him earlier. Fast, efficient, friendly, and won't try to sell you something you don't need. I would recommend him to anyone!

I contacted the company for an estimate to replace our upstairs unit. A technician came the next…read moreday to look at what we needed, and said he would e-mail an estimate later that day. While looking at what we had, he pointed out to me that there were areas not closed off and heat was being drawn to then unit. After sealing off the areas, I noticed an immediate difference in the cooling of the upstairs area. I e-mailed, thanking them for the estimate, and for the courteous technician that had pointed out a big problem. Turns out that the technician was the owner, Steve Price. I will definitely give him my business when the old unit gives up the ghost. Thanks again

I scheduled my units for their fall service today. I received a text and phone call from Cortez…read morebefore the appointed time. The text from Prothermal Heating and Cooling lets you view the technician's route to your home with an estimated arrival time. Cortez arrived at the estimated time and explained what he would perform on each unit. His explanation was clear and easy to understand. He began his work and provided a thorough report upon completion. Cortez is polite and professional in his interactions and representation of the company. I highly recommend Prothermal Heating and Cooling for all your HVAC needs. They definitely provide value with their products and services. One delighted customer!

Their service and follow up are great. They arrived on-time as promised and made sure to cover…read moretheir shoes every time they entered the house from working outside.

Easy to work with and honest! They were able to come out same day and quickly discover the issue…read moreand correct it the same day for a good price.

Been happy with their service. The owner came out to check out my vents after a home inspection and…read morehe didn't charge me. I signed up for their yearly inspection of the HVAC and AC

Big misunderstanding on the part for the Premiere One Air system. I thought I was quoted for the…read morecomplete unit and the newer tech only quoted the base unit. The Service Manager was patient and listened and we agreed on a fix. I couldn't be happier. Things go wrong but it was great to be supported and not just left holding an empty bag. Lifetime customer status gained.

I called and was given a price of $89 service call, however when Kevin, the service guy, came he…read moretold me a different price. He changed a fill valve on the toilet and wasn't there more than 15 minutes and I was charged $249. I was told it was $89 service call, so expected $89 plus the part which is $10. Even if they doubled the part cost I could see paying $120 for the call, but $249 that is absolutely ridiculous! Please do not use this company. They contacted me because I left a Google review and said if I would remove my review they would credit me $151. Just do the right thing and then you will get good reviews! Terrible customer service! Also a lady reached out to me after the review was left and left me message I returned her call the same day and still have never heard back! Also the fill valve was not even the problem had to get a new toilet. So kit only do they way overcharge me but they didn't even diagnose the issue correctly.

Got us going on A/C. Reasonable cost. Great communication from owner about possible update of…read moreequipment. Sadly I can't afford right now

The first guy who came out was completely inept. Will update…read moreif they can fix it in a reasonable amount of time.

service request moms called the company we have hired…read morepreviously for maintenancing the air conditioning unit to help resolve a plumbing issue at the house where her brother lives. the drainage system for the two toilets was in a state of complete backup, which was not catastrophic because of his proximity to her house, and the experiences he has with bedpans, but of course, is useful to have working. quality the service was excellent, with the crew of workers arriving quickly, from what i was let to know, and utilizing skill and commitment in the craft of plumbing to navigate the drainage system that connects from the roof through underneath the house. also, when i passed by after walking around the neighborhood, the worker, who we will call tall guy for now, started toward the bin when i'd called for him to open the lid of the recycling bin at the house for me to slam some trash off the street. value too much gas, climbing, and human interaction. tall guy, if you did not get the payment you need, (539) 525-5464. value

We have been Air Assurance customers for many years and have purchased their HVAC Extended Service…read morePlan for many years as well. I called on a Wednesday because our air conditioning was OUT and had the pleasure of speaking to AI and it offered Saturday as the earliest appointment. I was transferred to an actual person and was told Saturday was for sure the earliest a tech could come out. I understand it is peak season for them but having to wait several days is ridiculous. I thought purchasing their maintenance plan gave you somewhat of a priority for service calls, especially when your a/c is not working in 90°+ temperatures. We will no longer be using Air Assurance and have found a great, honest and reliable company to purchase a new HVAC system from. We should have done this years ago as we have had very questionable plumbing service from AA as well. I would not recommend Air Assurance whatsoever and regret not switching sooner