Big misunderstanding on the part for the Premiere One Air system. I thought I was quoted for the complete unit and the newer tech only quoted the base unit. The Service Manager was patient and listened and we agreed on a fix. I couldn't be happier. Things go wrong but it was great to be supported and not just left holding an empty bag. Lifetime customer status gained. read more

I called and was given a price of $89 service call, however when Kevin, the service guy, came he told me a different price. He changed a fill valve on the toilet and wasn't there more than 15 minutes and I was charged $249. I was told it was $89 service call, so expected $89 plus the part which is $10. Even if they doubled the part cost I could see paying $120 for the call, but $249 that is absolutely ridiculous! Please do not use this company. They contacted me because I left a Google review and said if I would remove my review they would credit me $151. Just do the right thing and then you will get good reviews! Terrible customer service! Also a lady reached out to me after the review was left and left me message I returned her call the same day and still have never heard back! Also the fill valve was not even the problem had to get a new toilet. So kit only do they way overcharge me but they didn't even diagnose the issue correctly. read more

This company is unprofessional, arrogant disrespectful. They tore up my yard for another job and left sinks holes killed hedges and trash in my yard. I did not hire this company nor will I ever. They have not made this right. I have pictures of their workman ship. Just unethical. read more

I was quoted $26,000 to move a drain in a wall that was in the garage from here. Torch came out and did it for 2k. I wish price gauging was illegal. Also need to note that when they came onsite I pointed out a pipe that needed to be longer to prevent further leaking. This was under a dual sink. He replaced the pipe for $350.00 it took him about 20 minutes to replace. I go to home depot a lot and I know the cost of a piece of pipe is no where near that plus his labor --I'm not sure how he came to that calculation however I paid it anyway. Then torch came after and I pointed out how air comfort changed one side but noticed it was also leaking on the other side and they changed it out for free (of course after we signed up for torch to do the work for 2k verses air comfort at 26k. That's quite a difference. read more

I don't like being lied to. I called ACS on Friday before the temperatures dropped and Tulsa was covered with 7 inches of snow. "Caleb" was sent to help me determine why my furnace wouldn't turn on. He diagnosed the inducer motor wasn't functioning and was preventing the rest of the furnace from operating. He told me there were no aftermarket parts available and I needed a $16,000 unit. He did not offer any suggestions (that the unit could be repaired) and told me to prepare for a huge expense. That is not true. After paying the $89 diagnostic fee (which I gladly paid and tipping him $20 because it was apparent he had a tough day in freezing temperatures) I found a TON of aftermarket inducer motors online, at Amazon, and at several HVAC parts suppliers. I also simply repaired my inducer motor by lubricating the shaft and bearings. The furnace immediately kicked on and has been working flawlessly. I also ordered a new motor that I will install as soon as it arrives. I'm upset that Caleb lied to me about aftermarket parts and tried his best to sell me a $16,000 system. I guarantee you that when it does come time to replace my system, I will NOT be calling Air Comfort Solutions. I wonder how many other customers were lied to in order to sell a complete HVAC system? read more

We had a sewer line blockage, and my usual plumbers couldn't come for a week. so, I called ACS. They had a special going: $99 for a roto-rooting job. I soon realized the REAL reason for their, $99 rooting job was to convince people that they *must replace their entire sewer line*. Something that runs $6-9K. I didn't want to pay that, so I had them install a simple clean-out instead. This still cost $2875. They left our yard a wreck, and after all this the sewer line was STILL blocked. I called ACS back to finish what they started, which they did do, but on leaving one of the plumbers told me I really needed to replace the line because, "It'll be blocked again in a few weeks." How would he know that? Did they leave space between the old and new lines - for dirt and roots to infiltrate? I've started fixing the lawn damage they caused, but it's going to take half a day's work. It was bad. I should have waited a week for my usual plumbers. I won't be calling ACS again. And I strongly recommend that anyone reading this use them ONLY in an emergency - if then. read more

Worthless! My parents had them supposedly fix the lack of airflow to their upstairs home and spent 3K on a new "return!" Well, it did absolutely NOTHING (that's "IF" they even did anything) and it's still SOO HOT upstairs with zero airflow. They also told them they needed to replace their air conditioner for a new 16K unit IMMEDIATELY and their unit was perfectly fine and is still running 2 years later. The issue was replacing the return, which they clearly DID NOT DO! Total scammers! Stay away. read more

the sapulpa office replaced my air conditioner. system never cooled down my house. my hvac friend came over and found the the system under charged. my garage ceiling fell in. the condensate sensor was not connected and there was no water sensor condensate pan. when I look through the hole in the ceiling the condenser unit was not even attached to the fan unit. when winter came I was freezing because when checked the thermostat wiring they did not connect my second stage of my heater up. worst install I ever seen and apparently tech had no clue how to do his job. read more

On December 30 ACS came out to troubleshoot the heat. By the way they installed the unit 4 years ago, the fan / air mover faile, Here it is February 1st and still no motor. During a time when it has been the coldest days of the year. poor communication from ACS, I had to call and ask and sometimes I don't get a call back. We are in our late 60's coupl, read more

Called them out to check out A/C the tech diagnosed the issue as refrigerant leak, not once did he offer locate the leak and repair. He wanted to pressure us into installing a whole new unit for God knows how much. I agreed to have him charge the refrigerant system and see if it leaked out again. Three days later the system wasn't cooling again so after throwing $800 down the tube we still had the same issue. I called another company who found the leak in the coil and repaired the system and recharged the system and now we have cool air again. I would never call these folks again because all they wanted to do was sell me a new unit instead of even trying to repair the existing one. If i could give a zero star I would! terrible experience!!!!! I sure wish I could get a refund for nothing! they ripped me off for $800! read more

it's been an all around negative experience. can't get a hold of a person in charge, inspector couldn't inspect because they covered up the job, didn't pull permit till job was almost completed, said they would be here between 9-12 text was sent saying they were on their way in which i waited another 2 hrs for them to show, when confronted about a faulty job i was spoken over and talked down to assuming because im female, did a hard credit check twice for the same job instead of fixing the issue on the backend. read more

Before Air Comfort was sold they were very good and reasonably priced. When it sold the price for installing a bathroom faucet went from $400 to $900. I find that to be more than a bit pricey. The installation of a new electrical panel was $11,000. Financed with a zero interest loan. But the finance company they use has only negative reviews. We will not be using them again. read more

If I could give Air Comfort Solutions (ACS) a ZERO star review I would. On August 2, 2025, my sewer drain to my septic tank backed up. I had solid defecation matter backed up in two toilets, in the main bathroom bathtub, and in the master bath shower stall. The house stunk to high heaven. I contacted ACS as soon as it happened on Saturday, August 2, at 6:02pm. Their internet advertisement claims "24/7 EMERGENCY SERVICE AVAILABLE" and "Free Service Call with Same-Day Repair!" To be honestly blunt, this is a lie. Furthermore, I have an acquaintance that use to work for ACS. He said their protocol is to "call back or show up at the customer's home no more than 2 hours of their initial contact from the customer". This also never was or is no longer true. At 6:02pm I called ACS and was connected to their Call Center. They took my information and said they would forward it to the 'On-Call Technician' and I would receive a call back "momentarily." At 8:22pm I heard nothing so I called back. They confirmed they forwarded my information to the ACS On-Call Technician and they would send it again. At 10:24pm, after still hearing nothing, I called back to confirm if the Call Center did receive my info and that they did contact ACS. They confirmed they had all my info and did contact ACS. ACS did not contact me until Sunday, August 3rd at 8:14am; so much for their advertised claim of 24/7 emergency service. On Aug 3, 2025, I received a call from Kris at ACS to set an appointment for them to come out that day. Kris told me, "They are NOT on-call 24/7." Kris said he does not know why the Call Center told me I would receive a call back or why I was told they are still working on calls ahead of mine and ACS will call me as soon as they can. Kris said, "ACS closes their office at 6pm and all calls after that are handled by the Call Center." Kris informed me that ACS does not return any calls received after 6pm until 7am the next day. I told Kris then their 24/7 Emergency Service is false advertisement and the Call Center lied to me about contacting the ACS On-Call Technician. Furthermore, I told Kris the Call Center tells customers what they are scripted to tell them by their contracted company ACS; so ACS directs their Call Center to lie to their customers. Kris responded, "I do not disagree with anything you have said. You never should have been told those things." August 4, 2025, on the advice of my acquaintance that use to work for ACS, I called today to relay my experience to an ACS Manager. I talked to Cameron. After a short discussion, she said, "I hear you. I understand" and then my call was disconnected. I called back ACS and requested to speak to Cameron. She was busy and I was told she was on the phone and would call me back. To make long story short, she did call back and she said, "We do consider that we do have 24 hour emergency service, but we DO NOT consider backed up defecation in the house to be an emergency. If your house was flooded, we would consider that to be an emergency." Question: If the health hazard of being exposed to breathing the toxic odor and bacteria of solid defecation sewage matter is not considered to be an emergency, what is? Mostly importantly, you must consider the fact that if you smell it, the pollutants and bacteria of that defecation are in the air you are breathing and that IS a health hazard issue. However, ACS does not consider it to be a health hazard. Since this is the case, ACS has a very uneducated view of safety and of what should be considered an emergency situation? If you want to deal with a company that lies to you, a company you cannot trust or depend on, and a company that does not care about the unhealthy air you are breathing, then call Air Comfort Solutions. read more

We needed a new furnace. They came out and did the work they thought would fix the old one. They opened a credit card in our name to pay themselves, that should tell you all you need to know about them... and obviously we still don't have a working system, and a credit card company we never even felt with thinks we owe them $7,000. read more

Air Comfort Solutions offers very dependable service. They come out within 24 hours and are extremely prompt. They have installed several energy efficient systems in my home. I had several electrical outlets that didn't work because my past electrician improperly installed them. They came out and repaired all of them as part of the membership. I found every technician, that came to my house, to be patient, knowledgeable and they all completed a thorough evaluation of my needs. My energy consumption is now below the energy efficient home level. I highly recommend this company. Maureen Flynn read more

Air Comfort Solutions has been a complete nightmare for the past 2 1/2 years. They signed up and guaranteed that their company had the capacity to service and maintain the servicing of 51,000 sq ft building. And that's just one of our buildings. They failed to do so horribly. Spoke and suggested of a refund of services that completely kept falling thru the cracks and with lack to no communication our business just decided to go elsewhere. Finally spoke with someone in Oklahoma City their home office, and a woman that answered the phone transparently stated that they thought that they could sustain our building but it turned out to be to much for the company to handle. Mind you with doing we were still owed money all due to us always paying in advance. It took forever to get to the original representative who took on job. After communicating dissatisfaction and needing to part ways, Mr. Aaron finally called agree to return our monies (check) and we'll be done. Here we are two whole yrs later, we are still attempting to collect what belongs to us, with no return calls, no return emails nor text. If you have a big business that is utilized regularly, I'd advise you to find someone that can properly service your units. And if you can avoid Aaron, he is not reliable, trustworthy nor honest. Also the company no longer has an office in the Tulsa area according to google and where they use to be it no longer exist. read more

If I could give a 0 stars I would. DO NOT USE THIS COMPANY!!! We had them come out to look at our furnace problem. The guy showed up in his personal vehicle so wasn't able to fix even the smallest of issues. I had to tell him to put a mask on before entering our house. When inspecting the furnace is was a brief look, he looked a few things over and then proceeded to tell us that three components needed to be changed but because of covid he wasn't sure when they would be able to get the part and he would have to get his boss to "try to pull some strings" if thats the direction we wanted to go. His big push was that we should replace our entire system for a total of over $11,000.00. It would " be better for our piece of mind". The repair estimate should we decide not to go that route was over $1100.00. They charged us $99.00 for the pleasure of the Visit. The very next day we had a Competitor of theirs come out and take a look. They were here less than an hour and only had to perform a maintenance service and the furnace is working just FINE. The total cost was $99.00 for the maintenance which included the cost of the service. DO NOT USE THIS COMPANY UNLESS YOU HAVE A LOT OF MONEY TO SPEND FOR NO REASON. read more

Avoid this place at all costs! I'll admit, I was optimistic when I called in and the dispatcher told me they'd be able to send someone out to me the same day even though my issue wasn't an emergency. That's where the good experience ended, however. We were fairly certain we knew what the issue was (I used to work for an HVAC company -- not as a technician, obviously), so we were able to have a friend from out of the area diagnose the issue, we just needed someone local to fix it. Thankfully we sort of knew what to expect and ask for or we'd have ended up getting totally ripped off by our very rude technician, Mark Mark arrived, not wearing a mask or seeming to have any interest in social distancing. I escorted him down to our basement to look at our heater. He barely touched the unit. He spent 10 seconds, if that, peeking into it from a few feet away, and then told us that we needed to replace our entire furnace because it was so old they wouldn't be able to read the model number or know what parts to order. Spoiler alert, it's old, but not that old, and we, with our untrained eyes, could read the model number. When we told him we'd had someone look at it previously and they knew what part we needed, he remarked, "Well, you should probably buy that part from him then." When we pushed back about replacing the entire unit his response was that he could replace the part we mentioned, but that our unit was so old it was probably emitting carbon monoxide and we didn't even know it and there's no way it was safe. He said, if we wanted to pay him he'd replace the part, but then he'd probably have to "condemn" our unit and "turn off gas to your whole old house." I get it, our furnace is old, but even if it did need to be completely replaced, there would have been better ways to explain it. Anyways, he disappeared to his truck and came back telling us that it would be $800 to replace the part that we needed. (We'd previously been told to expect around $400). We let him know that we planned to get another opinion (even if the price had been more reasonable, we wouldn't have wanted to give a company that employs someone so rude, that much money). The whole interaction was less than 5 minutes. 10 seconds of him barely looking at our unit, and 4 minutes and 50 seconds of him negging us, and apparently, for ACS, that's enough to charge a diagnostic fee. I don't know if he could tell we were upset, or if he does it for everyone, but he did knock $25 off the normally $100 fee. The good news is, we were able to find another company with kind technicians who spent a good deal of time looking at our unit, explained everything, and agreed that starting with the part we had in mind was the best first step. No condemning of our unit necessary. Oh, and the cost? $425. read more

Do not take up a membership with air comfort solutions. They stole my money & failed to supply any service. The service they supplied in the past was not satisfactory. My air conditioner was leaking water badly last year & they service man failed to clean my lines, & left me with with a water mess around my air conditioner. read more

Not so hot. They came, told me all my furnaces and AC's were on their last legs and that my filters were problematic. The bitching I heard from their service man was unparalleled. He was personally offended by my HVAC! Then at the end, they try to draw you into a $700 contract. mmmm. Methinks not. read more

Our A/C broke last summer and we called ACS. They came out, put a $300 part in, then told me it didn't fix the problem and that I needed a new one. They were more than happy to sell me one as well. I then called the guy I should've called in the first place, who said they didn't hook it up right and was able to get it running very quickly. I paid ACS a total of over $400 with the service fee, then had to turn around and pay another tech to fix their work. This is a no from me, dog. read more

I was offered a 79$ diagnostic promotion and because my AC wasn't working as well in the colder weather I wanted it checked out. They told me it would be 19,000$. Decided to go with another company and got the problem fixed for not even a fraction of ACS's offer. They also did not honor their 79$ fee and charged me 129$. Their receptionist Leanne told me the new owners that took over late last year do not offer "refunds" of any sort. Now I'm in the process of disputing the 50$ overcharge, when I probably should have refused to pay them a single red cent with their completely shady business practices in the first place. Do NOT use this company if you want something to be fixed or for a competitive price. Do use this company if you like feeling like someone is trying to take advantage of you. Just tried to report them to BBB and they're not even BBB accredited. holy cow, avoid this dumpster fire. read more

My husband and I know very little about HVAC units. One of our units went out and we knew we needed new ones. We contacted Air comfort and Jared came out to see us. We purchased two 17 seer units. After installation we did some research and found out that the coils that were installed were for 14 seer units. We contacted the company they said that the correct coils were on back order. We said we really wanted them switched out as that's what we thought we were purchasing. Needless to say purchasing HVAC units is expensive, when full disclosure is not given it can leave you with an unsettling feeling. read more

Don't use them! Tech came out and was very vague on what was wrong, just told us our unit was obsolete. Never gave us a price to replace it or anything. But he made sure he collected the $85 service fee. Told my wife he would email a receipt with an explanation of the findings. Never got it. Paid for nothing. read more

If they break something during installation they won't fix it. Once they hand you off to their small time handyman they are done with you and nothing ever gets done. I have waited patiently for a month and called about two times in that time to check up, but the front desk doesn't try to be civil and tells me her manager will call, but he never does. It's funny, because they seem like grown men, but I guess they're just petty children who can't be made to do things they don't want to. read more

Scheduled a service call for 10-2. 2 came and went, no show no call. When I called the company I was told they would "still TRY to get out there today," but weren't sure if or when they could even make it. When I explained I took off work to be here for the service, their response was "you are lucky we are even accepting your service call, some areas are booked up until April 1st." Who does business this way? This was just to get them out for a service call, can you imagine if you needed them to fix something in a timely manner? Glad we found out before we spent $$ with them. read more

My heater went out in January. Needed service on a Saturday so I called Air Comfort Solutions, a company I had never used before. Not only did they NOT fix the unit, they condemned it and told me if I did not replace the unit, my dog would die - then I would die - then by the time the fire department got there, we'd all be dead and they don't want that guilt. Are you KIDDING me? The next company came out and fixed it. They just want to scare you into buying a fancy new unit. Absolutely unethical. Avoid at all costs. read more

This has to be the worst company in Tulsa. They are some of the biggest bull shit artist around. They constantly say they will call you back and never do. I wish I had read the reviews before before I used them. DO NOT use this company. Once they get your money its game over. I should have been ready, had problems when they were putting the system in. The customer service is the worst I have ever encountered, I think they ripped me off as it seems they always recommend they same thing no matter what's wrong. read more

Got the $69 special for a tune up and they ended up saying I needed a whole new system duct work and was gonna charge me $20,747 for a complete new system. They are a bunch of Jews and are making money of people because Jason white couldn't make it in the NFL folks. Got 2 more quotes $7800 same warranty on everything new system, new duct work the whole 9 yards. Stay away from ACS.... read more

I have had horrible Customer Service after the job was done, actually No Service! This company says that they put Customer Satisfaction at the forefront and to please call with any questions, however I have called at least 4 TIMES over the past 6 WEEKS to simply ask some questions about a charge on my bill and to report that the tech left my exhaust pipe crooked on roof! Everytime I call I'm told "somebody" will call me back. I wait and wait and Nobody ever calls me back! I asked to speak to the owner and I'm told by someone named Nigel that he can't do that and I'm given more excuses that they're busy. I don't want any more excuses, I want to speak to someone who can address my issues! Today, Nigel tells me that he's going to "try" and call a manager. So I continue to wait... This is the 1st time I use Air Comfort Solutions for my home A/C needs and its been a terrible experience. Once they have your money, they absolutely disregard you!! read more

Compressor went out and air comfort went into sales mode. Tried to pressure me into a quick yes on 10k new AC unit. Found a repair person that fixed the problem for more than a quarter of the price. read more

Like a previous reviewer stated, "Mark" showed up very promptly and spent 2 minutes looking at my ac condenser before telling me it had to be replaced and that it was "going to be expensive." Like how expensive, I asked...like about $2k more than I spent to replace an entire system expensive. I said "I'm no trained HVAC mechanic, but that sounds insane." He said let me call the boss, see what we can do. While he's outside calling, I contacted a buddy of mine who I shouldve called from the get-go, and he said that is insane, I'll be there in the am and get you fixed up for waaaay less than 1/2 of ACS's quote. I have to wonder how many unsuspecting elderly folks have been hornswoggled by this outfit. I think the guy who showed up is a sales guy promoted up from the ranks of the techs. He came back with a modest $900 price drop (which they would have made up in "labor parts etc.") and was backpeddling some when i said no fkin way. He said "there are other options" but he never gave me any options, just "buy XYZ brand it the best, oh and really expensive." THERES A REASON THEY CAN AFFORD TO ADVERTISE EVERY 15 MINUTES DURING THE NEWS BROADCASTS read more

Overpriced. Took advantage of my situation of my AC going out. Needed a new compressor and condenser. $7500 for 3 ton unit.

Please be aware of this company or you will be purchasing a $10,5000 complete system. I would recommend getting a second opinion and let this company be your free second opinion. I was only out $800 compared to the $129 service call and or the repair charge of around $2,000 or the $10,500 sale price of a complete system. This was my experience. read more

I've used Air Comfort Solutions for two different rental properties. At the first rental property, they fixed the unit but there was a recommended repair to clean the blow motor, wheel, and A-Coil for about $1650. At the second rental property, someone came out I'm not really sure what they did because the unit was never fixed. They did however suggest that I spend about $1650 to have the blower motor, wheel, and A-Coil cleaned just like they did at the previous property. They charged me $119 for the service call. It's been a little over a month since that service call and my tenant is still complaining about it not being cool. I go over there and take a look at the outside unit and it's filthy! I call another service guy to come out (from a different company this time), and he confirms the unit is filthy and there is absolutely nothing else wrong with the AC. He cleans the outside unit and the AC is finally cool. The charge for this call was $85 with the different company. So Air Comfort Solutions didn't fix the problem and instead recommended I do $1650 worth of work when the problem was the outside unit anyway. It is my understanding that AC repairmen typically clean the outside unit during a service call. read more

Great customer service from service tech. Bobby, very friendly & professional. He was at my home to check my furnaces and change filters. He was very thorough & seemed to be very detailed oriented through the process, he found some wires that were rubbing against a area that could cause shortages, he took time to tape them up securely so that they would not be causing me problems in the future. Thank you Bobby! read more

Called yesterday to schedule an appointment. Scheduled an appointment for the next day. Said they would be there between 1 and 5. . I called at 4:30 they said they were busy butstill be able to get somebody out to my house to fix my broken air conditioner. Got a call at 6 PM and said they were still coming. Then received a call at 7:30 and said they would not be able to come and we would need to reschedule. I spoke to them three times in one day and they said they were coming only to cancel. I would not use these guys and unless you have nothing else to do except sit around all day hoping they show up. read more

Anybody can sell you a heating or cooling system, but it's the service after the sell that has impressed me. They recently replaced our upstairs and downstairs systems...less than four hours, very professional, never would have known they were here outside of our cool and comfortable home on a day with a 108 degree + heat index. Highly recommend. read more

Installed new heat and air in May 2019, they left a mess in our attic, parts of the old system, trash etc. called ACS and they said they would have their installation manager call us, still haven't heard from them. read more

If you want to get taken advantage of then this is your business to call! I needed a new garbage disposal. I set an appt and asked the appt lady about my choices in disposals and that I want a good one and she answers that that is handled by the installers . The actual truth is , the installers go pick up the cheapest disposal at a cost of around 75 dollars to them and there is no other option mentioned to you and then they charge you 400 dollars to put it in and on the invoice they don't show the price of the disposal they purchased . It's loud , it's cheap and I was over charged . I won't be calling them again . read more