I keep coming back here because the products are quality at a good price but better yet is the customer service. I wouldn't make the drive normally but they give you sound advice! read more

Cashiers discriminate towards non-English speakers. Cashiers thought I didn't speak English and continued to laugh and bully in English because I didn't speak English to them at first. This behavior is disgraceful and unacceptable. Never coming back here! 0/5 stars read more

The worker helped me "color match" extensions and wouldn't let me open the box to see the color. So I bought them when I opened it at home the color was completely wrong . And they wouldn't give me my money back o told them I couldn't use them and that they weren't even taken out the plastic. And they told me they couldn't do anything about it . This place is a scam! read more

I will say they have items in stock unlike other Sally's which is nice! The lady working in the mornings has RBF or something and doesn't seem to be in a good mood ever. Just get a Starbucks coffee and enjoy life sis. Sebastian on the other hand is lovely! Very cheerful and friendly. Thank you Sebastian:) read more

Went to get some hair color this morning and both girls working were very friendly, helpful and encouraging! The only reason I didn't opt for the full 5 stars was because it seemed like a lot of the shelves needed re-stocking. Otherwise, it's always great to be able to get salon-quality products inexpensively. read more

My first time to go to this store and the gal that helped me is super friendly and knowledgeable. Her name is Juliana she answered all my questions. She is super nice! read more

My daughter and I were confused about getting what hair color remover and a box dye and to fix my hair and the worker decide to go on to tell me I would get hot roots from the hair dye ( my natural hair is virgin brown). I explained she was too confusing and walked out of the store. When I walked back in 15 seconds later the worker and her coworker were standing together with their back towards me complaining to each other talking shit about how I should just go to a hair salon. Veryyyy unprofessional to be speaking about customers and speaking to them that way at all !!!! If I could give 0 stars I would !!! read more

Evalyn and the girl with orange ginger hair was on shift. Evalyn was very rude verbally and the look she was giving whole time I was in the store, said Jesus Christ to herself right after I walked away from the register after I paid. They have Issues clearly they should not be bringing to work makes me not ever want to stop by cause you know your gonna be dealing with rude petty females, there's enough of that in the world read more

These girls are extremely rude and unprofessional! My daughter and I walked in with an idea of what we needed. We asked one girl to help and she gave us complete opposite instructions of what our hair dresser gave us so we got really confused and said thank you but we don't know what to do now. she rolled her eyes and watched us walk out. my daughter and I talked outside and decided to just go with the original plan. When I walked in the two workers were talking poorly about us and the one said "just go to the salon then!" I looked at them and said wow very professional some people don't have money for the salon". I will not be back. read more

Just made it back to the parking lot. I walked in and 3 females were having a good old conversation about another employee who was "out again". I actually needed help finding a product walked through the isles and couldn't find it. Since they were more interested in gossiping about a current employee and not assisting, I left. It wasn't until I touched the door when the female who was dressed in black actually spoke and said "have a great day". They thought speaking about this employee aloud was cute ughh I'm so disgusted & annoyed. Will visit an independent beauty supply instead. Btw the product on the shelves were pretty bare. read more

I've been going to his Sally location for 12 yrs now. With confidence I can say the employees are very courteous, knowledgeable about their products. Clarence has become my "go to" guy whenever we are in the store at the same time. He takes the "guesswork" out of my color/shade/options. Clarence is very helpful with other merchandise and getting you the best deal/value/bang for your buck. Now I would venture to say, if he had his own salon he'd be doing quite well for himself. Sally Beauty is fortunate to have him. read more

I was so happy to met Ema that works at the Carlsbad location on Marron Ave. She was so patient and kind to answer all my questions and concerns about my hair coloring because it was the first time using hair color and developer which was recommended by my beautician. I've been in customer service supervision for over 40 yrs and I can spot a great employee who takes pride, patience, and hard work at her job. Answering questions from customers on the floor as well as being a cashier. I believe she was a manager there and I hope to see her again on my next purchase. Many thanks again for your kind assistance, I'm so grateful!!! read more

I tried returning T-outliner because when I open the package they seemed used and had finger prints all over them. The return was denied because they blamed the finger prints on me. I tried returning them the same exact day, not even 25 minutes after purchase, and their manager (marian) was not polite. Very unprofessional. read more

idk who's act this is, my mom or dads ,,,,,, but either way this is their daughter jules . i love dying my hair, ive been doing it since fifth grade ...... im in ninth grade rn . i haven't been blonde ( my natural hair color ) in over a year, and i ALWAYS get the ion semi permanent hair color here . the employees are super helpful and the store always has what i need . i just wish it was open later . would 10/10 recommend this place for any hair / nail / wax related things you need read more

Sally Beauty - can you believe i'm goofy enough to let my daughter dye my goatee? - Cosmetics & Beauty Supply Near Me - Carlsbad, California

I want to start off by saying I am licensed cosmo so I'm in Sally's on a regular basis, the EMPLOYEES at this store are extremely nice. Every time I come they've greeted me and have helped me if I needed any assistance. I recently had a issue with using my rewards and seeing a advertised post on a product that I was eager to buy. I went to the register and the employee told me the promo was old (but it was still on display) n she would ask her manager what she could do. The manager didn't even take the time to see what was happening before going straight to where I said the sign was and ripping it down n putting it in the back. Then she comes out saying there's nothing they could do. I was DISAPPOINTED by her attitude n I called corporate on Marilyn. Corp gave me a discount coupon for the inconvenience. I went back the nice day to rebuy the product and another item and told her I wanted to use my 20% off. If I could cuss I would call the manager a B word because that's EXACTLY HOW SHE ACTED. I AM DISGUSTED with the customer service she provided and her attitude. I was so frustrated I looked around BOTH DAYS AND BOTH DIFFERENT EMPLOYEES looked at me like this is how she is. Is Marilyn is like this on a regular basis idk how her employees can enjoy working with someone with poor customer service skills. I will BEVER step foot in that location again u till that lady is fired. She is EXTREMELY RUDE and talks to customers like they're her child!!! I had to walk out and I will be calling corporate again because there is NO WAY someone like that should be in charger or even in customer service when HER CUSTOMER SERVICE SKILLS SUCCCCCKKKKKKKKKKKKKK!!!! It made me sooo mad I had to leave a review until attention is taken or at least I can warn someone else so they don't have to go thru the experience I had in that store. She usually in the back and that's where she should stay because the employees are way more nicer to customers and actually know how to address and help! read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Carlsbad, California

Came in last Friday to pick up few things. As a person who cuts her own hair and does her own nails, Sally Beauty Supply always has what I need when I need to refresh my supplies. Each and every time, I forget how pricey good shears can be. But clearly, good quality equals higher prices. They had a huge selection and the girls that work in this location helped me pick the right one for me. The girls at this location were super friendly and helpful. It's not the case at all stores in this chain. Really like this store and it's in the same complex as my favorite Greek restaurant and See's. So it will be convenient to come here when I need it. read more

Cashier woman with a pixie cut was very RUDE and was profiling me. I walked into the store, and was glared at then as I walked down the aisle she RAN down the one next to me and met me at the end of mine as if I couldn't be trusted to shop alone. Asked me what I was looking for, bonding glue; and before I could finish my sentence told me they had none and had just ran out but she didn't hear what I asked for. I wasn't carrying a purse, I was wearing leggings with no pockets and I am not a thief, she also made sure to walk me out of the store. Very rude. read more

I can spend all day in here. Luckily my husband likes this place too and they carry S curl spray for him. I've purchased extensions, hair color, shampoos/conditoners, nail stuff and more. A place for all your beauty needs. Great products and service is good. If you need to return something make sure you have your receipt if not I believe they do store credit. If you come here quite a bit and spend lots of money you should get their beauty rewards card basically a card that gives you discounts. I believe its $10 to get, and it's good for the whole year. Use it for whatever your buying and start saving money. If you forget your card they can look you up by your telephone number. read more

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This Sally's is close to where I am living. No one greets you when you enter. I was looking at the nail polishes close to the front. The two employees, a girl and a guy, were at the register complaining that they felt like going home as their stomachs hurt and it felt like a weird day there. They should save their whining for when there are no customers around. No one asked if I needed help. I didn't find what I was looking for so I left. They need better management at this store. read more

Came in to pick up my online order. All of the women "working" there were just standing around talking & laughing. Asked for my order & she handed me a bag without saying anything. Got to my car & noticed I was missing one of my items. I walked back in & asked about my missing item. Girl behind the counter said, Oh yeah that was me. She said they didn't have it in stock so she lined it out. I questioned what "lined it out" meant. She said.. On your receipt, its lined out. I replied, OK??? Assuming that meant I would get a credit back on my card. She never offered anything to replace the missing item either. Never assume anything! I might also add the website stated all items were in stock when I placed my order for pickup. I got home & checked my bank acct & I had still been charged the same amount & never got my 3rd item. The offer was Buy 2 get 1 free. I called Sally's customer service which also proved to be complete incompetence. The rep called the store & they too wouldn't help her. They proceeded to say the offer is Buy 4 get 1 free. Then the Sally's rep said she couldnt do anything to help but she could send me the link for Buy 4 get 1 free. Now wanting me to purchase 2 more items! I replied, No! That was NOT the offer & I would send her my link proving what the offer was. Seems to be a total bait & switch. Get customers to buy items, promising additional items & once we arrive to pick up our items, you get nothing. Horrible customer service, very unethical business practice by the Carlsbad Store & the online website. I will use Amazon from now on. read more

Awful customer service and so rude! If I could give negative stars I would. I used to come to this Sally's all the time and always felt such good energy and always got the help I needed. You know when you ask for help from someone and they just give you cold answers and attitude and it makes you feel like you should just leave the store. That was my encounter with the first girl. I still decided to buy some products and even when I was at the register just trying to make small talk and be nice, I still got this rude attitude for no reason from the second girl. The two girls *look like sisters* that are working at that store are not welcoming and will make you feel like you are bothering them and waisting their time with your simplest of questions. To top this all off I was only in there for ten minutes. I want to see this store stick around, but if they have people like that working there with no customer service skills and no simple respect for their customers, I don't know how that store is going to make it... read more

Ok. I walked in and IMMEDIATELY Mimi greeted me and I told her about what I was looking for. She took me to the place and proceeded to take 10 minutes to minutely match me to the perfect hair coloring products for my hair. I asked questions, she had amazing answers. She also helped everyone else in the store at the time. I already adore this store but Mimi is the absolute BEST and I will ALWAYS come here. Give this woman a RAISE. read more

I have been shopping at Sally's for YEARS! When we moved to No. San Diego County, I was disappointed that there isn't a Sally's closer to Encinitas, where we live. That being said, EVERY TIME I go to Sally's in Carlsbad, I am always given great service, advice, and help with the beauty products I buy. I am especially grateful for Pam's willingness to spend time with me to find the best product. At check out, if there is a way I can save more money, they are always quick to tell me so. I LOVE saving money and because of the advice I got at checkout (I cannot remember the gal's name) I was able to get one of the products I needed for FREE!!! read more

Upper Management should beware and train their employees, especially ones that call themselves managers. There was not a single person in the store and Marianne who says she was the manager kicked me out for bringing in my service dog. I informed her that this is illegal and the company can be sued for her actions. I asked if I could quickly pay for the conditioner I wanted to buy, but she refused. When I asked for a complaint number she was shuffling through papers looking for it, so I took my phone out to take a picture of the number. She then went on to tell me it's illegal to take pictures of her. Excuse me lady, you've got it all backwards. I don't want a picture of your face, I wanted the number. And I wanted the correct number. I hope someone looks into this and educates their employees. Not only was she discriminating but she was extremely rude, with an attitude in the process. read more

As soon as I walked in I was greeted by a lady who was a professional hair dresser. She asked what I was looking for and gave me lots of helpful advice on hair dye and made sure I had all the necessary tools to do a great job. Excellent experience! read more

shout out to miss Jessica for being an absolute doll and helping out a new esti student find the basics for waxing (practicing on myself n family hehe) at home! :-)) she had me out fast n made it so simple going through the products she recommended, she was super helpful!! thanks again, girl! I appreciate it! read more

My rep janice is so knowledgable and helpful and went out of her way to help me find my coupon. Sweet and very nice. Thank you so much!!!

Thank you guys for the wonderful customer service. It's a small store but I always find what I need. If I have a question, the employees are ALWAYS super helpful. Thanks! read more

Went into Sally's today to return a product I used and did not get the results I expected because on the receipt it states that if you are not satisfied with your results to bring back the product with the receipt for an exchange or refund, so I did that and the rude assistant manager with short, white hair was not happy with me trying to get a refund and gave me attitude. Very upsetting and I will not go back. I will be contacting corporate office. read more

Pam the cashier is fantastic! Great knowledge, wonderful service. This location is clean and organized. I love it!!

As a man, choosing between 3 million hair care products and trying to find the right one for you is confusing as hell. Jessica was very friendly and concise and helped me figure out what exactly I needed. Excellent customer service read more

I had the BEST experience today at this Sally's thanks to Janice! She helped me find everything I needed, took her time, explained everything so well, she was super sweet and extremely helpful. Her service was so good that I had to share it on here. If you ever go in, ask for Janice :) read more

Great product, poor customer service. I was not offered help and the cashier didn't even acknowledge me as she rang up my purchase.

Super helpful staff!!! I wish the store was a little bigger, but they always have what I need!

Got extensions here for the first time, so luckily I did lots of research online. The lady helping me did not know a whole lot about the products, but I could tell she was trying which I appreciate. read more

I've been going here for a few years now and typically the employees are fairly familiar with the beauty industry & are able to answer any questions with ease. However, in recent months Sally's new hires are questionable, to say the least. Their brightly colored hair & facial piercings do nothing for their inexperience, poor customer service & snobby attitudes. Ive witnessed two occasions where they start up with a customer and it turns into a full blown argument. Not very professional in my opinion. read more

Firstly this review does not reflect the employees or the products, it focuses on the companies pricing policies. For this I would give it zero stars if possible. There are many wonderful products offered, each product had a large print price associated with it. However, at checkout the pricing is higher. Well it seems one must have a 'Sally's card' in order to benefit from the advertised price, this is at a $5 charge for the card. I find this practice deceitful and dishonest. There are many places to shop, Sally's will not be one of them for me. read more

The girls that work here are super sweet and helpful, I feel like a Jr. Cosmetologist from the knowledge I have gained just by asking the how to's and what for's while wandering the isles! This specific store location is always well stocked, and I can find a good sale deal on something that I may need three of in the future! This is my "go-to" Sally's! read more

My husband needed to buy another set of clippers to cut my sons hair and we were already near by from going to Dollar Tree next door and Marshall's. It's a pretty basic Sally's clean, the employees were nice but I like the Sally that is on College Blvd a lot better. It's where I buy me and our daughter hair care products, they ALWAYS have a lot of good products marked down. read more

The salesperson didn't know which conditioners had silicones but...she was nice & otherwise helpful.