The only reason i am giving a good review is because CHIARRA was charming, kind, professional,…read moreknowledgeable and natural ! There were two girls at the entrance that could have care less about our needs. One was a fake " blonde orang " long hair girl. I asked her for help and she was annoyed when I asked her for a different style brush for the eyebrow brush. She actually left me. Haha. She was excited to get back to her conversation with the other girl about her personal life. Chiarra was the polar opposite. Nit only was she already busy because she was on register but when she was free she helped us a total of three times. She knew her brands WELL and was able to point us in the direction of what we were looking for. One of the things we wanted was not there so after she helped more people on the register she actually searched online for us to give us more options. She was incredible. She went above and beyond. And in addition to that (!) she also was able to make the entire interaction personable.. she shared her experience with France (we are French), and she went to school in Berkeley and i live in the bay area so we talked about that.. snd she did that while she multi tasked and got my mom set up. She was honestly awesome and professional and kind and could teach the other girls a few lessons..!

The team at Sephora, is very knowledgeable about their products. ASHLEY, the manager and MEGAN,…read moreher coworker helped me find a face powder in a brand called... "KOSAS" (which is clean... it doesn't have any chemicals) and they helped me out with the products which I needed to set my curls after using the Dyson blow dryer! They know their stuff!!! I was in and out of there in five minutes! Much better than wandering around the aisles aimlessly, not knowing which products to select.

I came here looking for pure Castile soap, and not only found it, but fell in love with their Shea…read morebutter. My hands have been extremely dry lately and after just trying the sample I knew I had to get some as well. It had a light nutty smell, and when rubbing it on my hands it basically melted like butter smoothing over all my rough patches and providing a calm relief of moisture. I also love the idea of being able to refill my containers once I have ran out, and being able to order ahead of time and having it ready when I come. Super cute shop, and I look forward to coming back again.

Really cute zero waste store. Everything smelled so yummy & lot of products I was able to try which…read morewas nice. Selection of various companies that offer zero waste items which is really cool. You don't have one company so you really can expirence w different products. The girl working there was super nice & chatted w me about different products.

I was in a huge hurry, traveling from San Diego to Capitol Hill, and needed just about everything…read morein travel size and with instructions. Rhonda greeted me warmly, listened and immediately went to work. She compiled products, applied them all and showed me what she was doing along the way, even created a sheet for "dummies" for me to follow. All products were explained and the costs were VERY fair, in fact surprisingly low for all that I purchased. I highly recommend the store and Rhonda. I trimmed her cell # from the bottom but left her note of encouragement at the top of the instructions she prepared.

I'm not going to lie the first time I went into this store I felt really discouraged. I had never…read morebought make up before and I went there to buy a specific brand. Some of the staff didn't really think the brand was that good. I totally understand if brand doesn't work for them, but my heart was so set on it so I kind of got bummed. I still wanted to buy the brand, but I felt embarrassed to buy it because they had all said negative things about it. I decided to give the store one more try and Ruben made it all better! Such a sweet person and he was so helpful. Definitely changed my experience at the store. He was so patient with me and helped me find exactly what I needed. If you need anything you go to Ruben! He will take care of you.

Very disappointed with my haircut which was done by a male hairdresser at ULTRA beauty supply &…read moresalon in Encinitas. The thing is each time their is a messed up result after haircuts the waiting time to grow back the length I lost is about 2-3 months and seeing myself everyday in the mirror for that period of time just get pisses me off. Besides, the guy gave himself raise every other time I saw him plus 18-20% tips that I was giving to him. When I confronted him with my dissatisfaction, he simply said go to another place. I think he doesn't know customer service in America is the key for the success.

I went in for a color touch up I didn't have a appointment but they standing there talking…read more And would not do my hair I am a good tipper but there lose I have spoken to my friend and family and told them what they did to me and they promised they will not go there I hope they can afford all the business they will lose

This is the Ulta I usually shop at as its closest to me. I was in for a Beauty steals deal on…read moreRedkin. There was one left at the front of the store. I wandered around a bit looking at other items. I wanted to see if there was a tester so I could feel the consistency of the Redken gloss I was about to buy. I know the store pretty well, so I knew where it was and there wasn't a tester. It must've been a popular deal because there weren't any more left. I didn't see sales people on the floor at all so there's no one I could ask any questions to. Luckily, I got what I needed and went to the checkout. I had recently found a very, very old gift card that I had. So old that you couldn't even check the balance anymore. I asked the girls if I could use it and they said yes they never expire, after checking it only had $2.70 on it. They were really nice about helping me. I also had another gift card I used to pay with and again they were just super helpful and kind. The service here has been hit or miss in the past. I've had some fantastic sales people and I've had some not so fantastic ones so it was nice to have the girls at the checkout be so happy and willing to help. I'm glad this is my store because it's better than a lot of the other ones I've been to. I'll will for sure keep coming back.

My niece turned four recently and wanted to get hair tinsel for her birthday party. She asked my…read moresisters and I to also get hair tinsel with her. I had no idea that Ulta offered the service of put tinsel in your hair and for such a good deal. It's $15 for 15 strands and the whole process took around 10 minutes a person. My niece chose purple which looked so cute and I decided on gold. Such a fun experience and made my niece's day! Fun fact I learned while being there: specific Ulta locations host birthday parties and the one at the forum is one of them. We saw a little girls birthday party and it was so cute.

While walking through One Paseo, we visited Sephora to just look around. I remembered while being…read morein the store that I needed conditioner. They had a new fragrance mist line that we tested and became obsessed with. I thought of buying it on the spot but wanted to see how long the scent stays on you. I'll definitely be back to pick up the new mist soon!

pretty good customer service. Every time I come here they usually have everything I am looking to…read morepurchase in stock. they have a drive up section inside the parking garage. can't complain

Much like Christina P, I used to refuse waxing in favor of threading. I used to use a retinol on my…read moreface, which for those of you who don't know, doesn't play well with wax. I also moved away from my usual threading place, and stopped using the retinol, so I thought I'd give this a try. YES! It's so, SO hard to find a good brow shaper, and I am super picky about my brows. Like, really picky. OCD status! Anyhow, I am a big fan of this Benefit Brow Bar (BBB). It usually works out that I see Alex for my brows, and dang, that girl is GOOD with a popsicle stick covered in wax! Seriously, my brows look so fierce after she does them! I've also seen a couple other girls there, but I forget their names. They were both great as well! They also do wonderful brow tinting too! They take their time getting the right shape, and their wax is so gentle, barely hurts at all! Highly recommended

Absolutely love Benefit Brow Bar, just recently I had my brows done in this location by Maria…read more She was amazing and sweet. I have stubborn brows and she manage to give me a perfect arch and showed me how to use my products at home. Definitely coming back!

This will be a short review. This place used to be fantastic…read more(for my mother, that I would always accompany), offering unbeatable deals and brand name cosmetics (huge plus for Estee Lauder deals) and a lot of free samples. It was an old school store, not fancy nor modern but you could find treasures! Great helpful nice and friendly staff until... the store remodeling. Prices went to high up and no more goodies... My mom came with high expectations form her previous experiences but left... empty handed... I didn't like the attitude of the staff this time. Un-interested/motivated to sale.

The Origins cream that I bought had a huge air bubble in it and was 3/4 missing. I thought I just…read morehad bad luck with that one so I bought another one in the same thing happened. When I brought the product back, the clerk said that they could give me the customer service number, but they don't take returns. I accept that that's their policy, but they expressed zero concern and zero disappointment in their product. This place is not somewhere you should get your makeup from.