I'm new to the area so I stopped in to check out this boarding and daycare business in the…read moreQueensbury New York area for my dog. The two females on staff were very welcoming and showed me around the facility. The outdoor space for dogs is very large and grassy and looks very nice. They have indoor space to board dogs by themselves and those rooms look nice as well, one caveat is if you want your dogs to be kenneled in these rooms by themselves it's an extra $10 per day . But when I went into the kennel area where most of the dogs are that are there for boarding and daycare, the stench of ammonia smell would knock you over. Apparently this area is not very clean and hygienic. There were no dogs outdoors at the time, they were all in these cages in the kennel. I did ask if they got out and was told that the dogs were taken out several times a day. I would've expected to see some dogs outside but there were none. I certainly wouldn't take my dog there to be kept in that smelly situation because as soon as he got home, he would need a bath. I couldn't get the ammonia smell out of my nostrils for hours! Also, the staff leaves at 6 PM and doesn't return for the day until 6 AM so if you board an animal there they have to hold their urine for 12 hours which I think is completely unacceptable!

I picked up my 4 scotties yesterday after a 4 day stay. My oldest female could hardly walk. I am in…read morethe process of finding and after hrs vet as she won't stop vomiting. If she dies I feel it is a direct result of lack of care by the idiots that run that place. DO NOT TRUST YOUR ANIMALS TO THEM!!!!

We brought our 11 year old pitbull mix to here, because our usual Vet could not treat him for his…read morearthritis. The first time we made an appointment in this Office we explained to the staff exactly how our dog was walking, and unable to jump up on the couch like he used to - he could no longer go up & down stairs, and there were days where he couldn't hardly walk. When we got to the Office, we were brought right in - we saw the doctor and the tech and they were very knowledgeable regarding his condition and gave us many options. We opted for an injection that he gets once a month, asprin & a pain medication - so far our 11 year old fur baby is doing much better, walking (short distances), he still can't jump up on the couch - but at least he's not in so much pain.

I got my first puppy and I didnt know where to go since all of the vets around here have bad…read morereviews. This vet was recommended by my neighbor and I have had nothing but a fantastic experience! They even took us in last minute when my dog broke his nail badly. Highly recommend

Everything is amazing, right down to the girls at the desk!! They are very knowledgeable, helpful,…read moreand there's hardly a wait time - we get right in.

My beautiful girl came to this place for chemotherapy. I have never had such an all round horrible…read moreexperience from the receptionists to the Dr. The lack of care was unbelievable, to the point where the Dr would call my cell phone to tell me what the next treatment was, while I was sitting in the waiting room! He disappeared on Thursday and was gone until Tuesday the week my girl died. My vet couldn't even get in touch with him. My girl died on Wednesday and I never got a condolence call from these people. What I did get was a call a week after she died to remind me of her appointment on Friday. I called again and told them she died. Did they say we are sorry for your loss? Nope. The girl said "so I guess she won't be making her appointment"

We adopted an un-trained 4 year old Olde English Bulldogge... a stubborn breed to say the least…read more.. and he liked to hump all new people... (funny but not funny) and was dog reactive to boot!! So we started looking into trainers... Thankfully I came across Upstate Canine Academy. After a very professional consult over the phone, we felt assured that this was the right place to bring our dog. We left him at the Academy for a 3 week board and train. Missed him like crazy. He came home understanding commands, don't get me wrong, it wasn't night and day, there was still a LOT of work to be done, but the work was really for us to continue the behavior instilled by the Academy trainers. We were given clear tools to work with him when they handed over the reigns. The incredible part about this facility is that they offer support for the lifetime of the dog after the board and train. (That is how assured they are of their program). Our dog has improved a lot since his initial training, and it is nice to walk him on a leash without his going ballistic when we pass by another dog... and a relief that he no longer humps our human guests when they visit our home! The staff at Upstate Academy are great. They are all dog lovers with an exceptional understanding of dog behavior. The place is clean, and you can be assured that your dog will be safe and happy while he is in training. This is a worthwhile investment.

Beware of this daycare! We have been bringing our dog here fir the past 5 1/2 years no less than 3…read moredays/week on average. She was recently out for a month with a serious gastrointestinal infection as well as an infection on her foot which resulted in two of her toes being removed. After reaching out to have Amber return to daycare with a veterinary clearance, we received the following e-mail: Hi, We hope you guys had a wonderful weekend. We miss Amber as well and are happy to hear that her vet doesn't have any concerns. That being said, daycare can be extremely active, and messy as well during play (when pools are out, mud, etc), and we would never want Amber to get further hurt or sick in a vulnerable state. Due to her extreme and sudden onset of medical issues, we feel as a team that we can no longer provide the level of specific care Amber needs at this time. As much as we would love to continue seeing her, we feel that it would not be the best decision for her medically. I appreciate your understanding, I apologize for the inconvenience, and wish you all the best. WTF??? Is upper management now veterinarians too? Who are you to override a veterinary clearance? We thought that is why you have EVERYONE sign a waiver which releases you from liability. What we see here is ageism plain & simple - you do not want to attend to a senior dog who can walk, run & play because you have no staff and cannot be bothered oh, by the way, this is after we, as loyal clients did not sue you after our dog was severely attacked at daycare by a bully dog who had only just joined. Yes, we are loyal clients, we came back, we recommended you to others, you used our dog as a test dog for meets & greets with potential new clients! We have never been in arrears for payment, oh wait, we actually paid in advance! This is NOT how you treat clients! We will be taking our loyalty, money & sweet girl elsewhere, this is all on you, you should be ashamed as there is no reason why she cannot come back, but after the way you just treated us, never again at UCA.

I cannot recommend this Kennel enough! Everyone there is so kind and caring for my 2 pups Tank and…read moreTucker! MY babies always come home tuckered out and Happy!! They are good at following my dogs strict diets! They take them out for walks during their stay! Everyone there takes the time to get to know each dog and their personalities. Every time we come back, I don't have to remind them of anything, and they are always welcoming to the pups return. The facilities are very Clean and even have A/C to keep them cool during this crazy heat lately! We have been coming here for years and this is the only place I TRUST to watch my babies while I am away!

Let dogs alone most of the day barking and disturbing neighbors......Please do more research for…read moreyour fur baby...excessive barking Very Bad for your dogs health!!!! Causes strain on their voice box, immunity system, stress, anxiety, and more...

This is one of the best run, caring and compassionate businesses in the Capital District. Pet Spas…read morewas the only place that I would take my dog to for services. I took my maltese here for boarding and grooming for almost 16 years (my dog just passed). In this time the cost for a grooming only went up three dollars and some change! I was always happy with his cut and reasonable time it took for him to be groomed. Amy used to groom him, she was the best. My dog always came out with a big smile on his face. The staff are ALL beyond kind and considerate towards my dog and I. I boarded him at least once or twice a year (for 10 days) in the suites with the webcams. You must book early for these on holidays. I loved checking in on him and watching him play in the doggie day care (while I missed him on vacation). The staff are attentive to any medications and/or dietary needs, and will call you if there are any major problems while boarded. This business is so great that there is a strong following of people who keep it really busy, so plan ahead for a grooming and boarding. It will be worth it. I totally recommend Pet Spas and Suites. They are so personable and caring. This isn't run like a corporate pet store where you never see the same people again the next time you come in, the crates are half the size at the corporate chain pet store. I went once and they were rude. I had a friend whom the corp. chain didn't take notes on her dog who had a hip problem (nor did they listen to the owners) and the dog ended up getting hurt- requiring surgery- costing thousands of dollars and pain and suffering to her dog. That would never happen at Pet Spa. It will be sometime before I get another pup but I know where I'll be taking him/her when I do. I will miss the Pet Spa & Suites family until then. Thank you for all the love you gave my dog Caesar and the beautiful things you did to honor his life after he passed. They meant the world to me.

Very kind people, but they will NEVER cut my doodle again. They did not follow any instructions I…read moregave them and his cut is completely uneven even around his anal area they buzzed him on one side with it not being uniform to the other. The groomer did not even greet me when I came or when I arrived to pick him up. I'm very disappointed honestly.