As Marriott Titanium, traveling over 125 nights a year at Marriott properties, I expected more…read more... The location is great, in a private and quiet area with little local traffic. The rooms are your basic Residence Inn rooms. The staff is where the shortage is! - either they need training or replacing, they dont fit the Marriott Brand level of care I expect. They are slow to respond, play dumb in understanding simple requests, and dont deliver that "Marriott Brand" experience.

I was extremely disappointed in this stay and the property does not come close to meeting…read moreMarriott's standards in any way for customer service. Upon arrival about 6:30 pm after a hard 9 hours of driving I had to knock on the wall to get someone to come to the front desk to check me in. There was no greeting, only a scowl as if I was troubling her when she finally appeared. There was no acknowledgement of my name or Marriott rewards status. Nothing. We got to our 3rd floor room and my key did not work. I went back down and got another. No apology. Went back up and that key did not work. Fortunately my wife's key did work and we got into the room. The room was ok except for the AC unit next to the bed which sounded like a 747 taking off every time it would start up. By then it was too late to change rooms and I had 0 confidence that the front desk person would be able to help us find another room. It was all an experience I hope to never repeat and I will avoid this property like the plague even though I travel through the area several times a year. Marriott definitely does not need angry employees serving customers, especially long term (over 40 years) loyal rewards members like me or anyone else.

I wish that I could give this venue A THOUSAND STARS!!! Chad, Kendra, and their entire team are…read moreabsolutely amazing. I can not thank them enough for everything they did for our big day. They made us feel so special and so effortlessly happy. We felt like royalty!! I mean they took care of EVERYTHING you could possibly imagine for you!! Even things I didn't think of! On top of that, the venue is just perfect. It's beautiful and they make it so easy to really bring your entire vision to life! Not to mention.... THE FOOD! The food is outstanding! Every single one of our guests came back to tell us how lovely the evening was, how beautiful the venue is, and how delicious the food is!! I HIGHLY recommend this venue! **big plus for us too was that they made sure we always had a drink if needed AND they packed up food and cake for us to enjoy after and the next days! We appreciated that SO much because my husband and I really didn't have the time to eat all the food in the moment!!**

I cannot stress enough... if you're even thinking about having your wedding somewhere other than…read morethe Fleur de Lis, don't. The Fleur de Lis and the people there were absolutely amazing! They were so on top of things. I didn't have to worry about anything! Everything was so beautiful and was above and beyond my expectations.

The management is the reason for 3 stars instead of 5. We got to the bar at 5:00. We ordered the…read more2nd most expensive bottle of wine and ordered 3 happy hour apps. After 15 minutes we get the wine. Again, it's maybe 2 tables of people. We get our 3rd appetizer over 60 minutes later. We ordered another bottle of wine, the most expensive, along with 3 more appetizers. The appetizers came out a little quicker. It took us 30 minutes for the check and to get the card back. It's a Friday, there is a cover band and it got pretty crowded. My problem is, there were 2 people serving and one of the servers, our server, is now bartending! There were 2 other people when we got there, who I assumed were the owners. 2 people can not handle a Friday night crowd on their own. Service was sloooooow. Atmosphere and food were very good. I actually felt bad for the servers. Shame on the management!

The sliders were delicious. The atmosphere was relaxing. The live band was Awesome…read more Great place to chill out in!

The Sanctuary is on a wooded 2.5 acre location on the outskirts of Covington and is home to ducks,…read morepeacocks and peahens, chickens, doves, and a slightly confused guinea hen who thinks she's the alpha peacock. There are also some parrots and such who are inside birds. In addition to the grounds, there is a large studio suitable for house concerts or art classes. I think it would also be suitable for a small wedding or reception.

We spent a few days in the area visiting friends. This is a good hotel…read more They had plenty of parking and most of the people working the desk were friendly. The rooms are a little dated, but they did have a smart TV for us to stream things in the evening. The weird thing was on the second day, housekeeping must have come in. They took all the towels and left none. So when we got back at 930 pm that evening and were going to shower... we had to hunt someone down to get towels. Wasnt a huge deal but it was inconvenient. For the price, this is a good hotel and would stay again

Just had a 2 day stay here and what great hospitality! LaNayjia & Rhonda wer both great to stay…read morewith. Rhonda suggested a great restaurant and LaNayjia was so kind at checkout holding our bags while we went to get a Starbucks!

Liz's service was a 10 out of 10! Very thorough and detail-oriented. We sat outside on the…read moredog-friendly patio. Looking forward to returning!

Excellent Happy Hour experience! My drink, sliders and fries…read morewere delicious. Thank you Lori & Liz for great service.

This is a $50/night hotel. You get what you pay for. My window leaked every time it rained (it…read morerains a lot) and there was mold all around the window and in the tub. The pillows were comically small and they do not have extras at your request. There is no blow dryer or coffee maker in the room and there is a 1 cup per person rule for the coffee in the lobby, enforced by the front desk if there happens to actually be anyone there. Not bad for $50/night LOL also there were cockroaches.

It was the worst experience ever. The pictures on the website make it look clean. We arrived very…read morelate around 11pm with two very sleepy kids after a long drive. As soon as we walked the room had the worst smell ever. I started getting nauseous but it was already so late there wasn't much we could do. We checked the bed for bed bugs as we do at every hotel we go to, just in case and it was clear. Kids could go to sleep. We had to sleep with the windows open because of the smell. The carpets were so dirty, mold in the shower, carpet by the kitchen was torn so thankfully we noticed it before someone got hurt because the metal was sticking out. There was trash under the beds, stains all over the skirt of the beds (which we didn't see til the morning time), and while my husband was using the bathroom, nasty water dripped on his head! We talked to the front desk and the guy couldn't move us rooms because no manager was there and I guess no rooms available. We went to get our luggage and came back down because we couldn't stay there another night. The smell was so potent! We have been emailing the manager since woke up and no response, they had my husband come back next day and still no manager because they don't work in the weekends but both front desk people put "notes" down. We called today again because still no response and front desk said there were no notes and they had us checking out Sunday even though we turned keys in Saturday. They are ignoring us

Had the lost amazing time at thos restaurant while chaperoning this HOCO krewe. From the Italian…read moremargarita to the appetizer amd entree, everything was amazing. I'm assuming the teens loved their cause I didn't hear any complaints. Thank you for your hospitality in the red room and sitting us nearby to watch over them.

I had been dying to try the herb ricotta cappelletti ever since I saw it on their Instagram and it…read moreabsolutely lived up to the hype. I always order the fish when I come here and it's consistently cooked to perfection. Service always friendly and attentive. Definitely one of my favorite Italian spots on the north