I can't remember how many cruises we have booked with the assistance of our terrific Cruise Web cruise specialist, Lynda Lynn! Lynda is always very knowledgeable, quick to respond, knows whom to contact on issues that need further specific attention, and has always been wonderful working with us, and now our grown children as well! Highly recommend! read more

Our cruise advisor (Trevor Dentz) was very professional and knowledgeably. He answered all my questions on the spot. We had a wonderful experience on the Icon of the Seas. Would recommend this cruise ship for families, as there are lots of activities for kids. Thank you read more

NOT GOOD! Tried to contact rep and a supervisor with no response. Was given much higher price than princess and 4 times the non fundable deposit than princess wants, something is wrong here. BE CAREFUL! read more

The Cruise Web - Travel Agents Near Me - Tysons, Virginia

We have just returned from our Oceania Cruise that Arthur Balin from The Cruise Web recommended for us on the Allura ship. We had a great time and Arthur did an amazing job coordinating everything for us. We have been booking cruises with Arthur Balin for the last 10 years and one cruise is better than the previous. We recommend the Cruise Web highly for their attention to detail. We have never been disappointed. Thank you Arthur for all your hard work and we look forward to the next cruise. read more

Shelby Springman did an amazing job booking our trip to Mexico. She delivered exactly what we asked for. She helped us book our car down to the resort too which was a big help! She was always around when I had questions. Thank you for being so awesome! read more

We are so grateful to have found Dina Averno through Cruise Web. She has made our cruise dreams come true several times and works tirelessly to get us the best deals on the cruises we want. Never have an issue with communication as she is quick to respond. Since I often receive several different promotions from our favorite cruise line, she works with her contact to figure out the best deal for the amenities we prefer. It is always a pleasure working with Dina!! read more

I have been booking my family cruise with Ms Dina Aveno and all the trips have gone very well without any problems. This is is because Ms Dina and her team go over and beyond to solve any issues that come up before we embark on our cruise every time. This is why we always rely on the cruise web to organize all our vacations. read more

Heather Lomax at Cruise Web has been amazing helping my family with our first Alaska cruise. She found us a great deal, expertly answered every question and always responded quickly with any needs. We would definitely work with her and Cruise Web again and recommend them to our friends and family. Thanks for the five-star service! read more

I had the pleasure of working with Gloria Hanson on a Mediterranean cruise in May 2025, and I've been a client of hers for several years. Gloria is transparent, attentive, highly experienced, and incredibly easy to work with. I am fortunate to have crossed paths with her. As long as I use a travel agent, she will continue to be the only one I trust with my travel plans. read more

Terry Lowery was a cruise consultant we worked with before. She is professional and patient. We wish to thank her for her professional support. read more

They charge for cancellation I only booked with them because the agent was nice then I got completely fucked over

Hans has a very good team of people who go the extra mile to please your needs. Awesome team. We will use them again. Thank you, read more

We have been using The Cruise Web for nearly 20 years and have now taken our 50th cruise. Lynda Lynn is our current agent and has helped us with many of these bookings. She has been responsive to our needs and understands our desires. She has guided us from some bad choices and brought good bargains to our attention. I can say that she has saved us thousands of dollars and managed to get us price reductions or other benefits. I have recommended Lynda to dozens of people, many of whom now use her as their agent. I know that I have never overpaid for a cruise and will continue to use The Cruise Web in the future. We currently have five future bookings with them and are discussing a six one. read more

We booked a 9 nights European Cruise with Dina. All of our communication and reservations were done quickly, professionally and were spot on! We booked adjoining balcony suites with my sisters and our mom. It was the best cruise ever and Dina helped arrange everything from airfare, cruise, transportation etc which was great for me since I never have been to Europe before. I would highly recommend working with Dina on your next vacation booking. read more

So far so good. Our cruise isn't until next year but I have to give kudos to Hans who worked hard to earn our business. He is attentive, quick to respond to all our questions as well as change requests. Looking forward to this huge family vacation knowing that we are in good hands We will follow up post cruise read more

Please not honest. Had us send over the commission of a cruise that another company booked and when we had to cancel due to serious issues, would not give full refund. 6 months in advance. read more

Michelle Henderson is the GREATEST!!! We already found the cruise and room we wanted, and had it on hold. I called her just incase she could improve our options and SHE DID!!! She got us 300$$ in extra credits we would never have gotten if we booked by ourselves. LET HER HELP YOU! I'm so glad I did! ( Another agent I called said there was nothing she could do AND wanted to CHARGE US 200$ to book it for us) read more

Arthur Balin was our cruise agent for a wonderful river cruise to Portugal. He was attentive and informative. We would definitely use him again. read more

Trevor Dentz could not have been more attentive and responsive during our planning process for this trip. He listened to us while we explained what we wanted in the location, ship size, room type and amenities and found the absolute BEST cruise that completely checked all of our boxes!!! We are already looking forward to planning our next adventure! Thanks Trevor...you are AMAZING at what you do and who you are!!! read more

Well I now have a Cruise person - but I will call him my cruise guy - Arthur is amazing. We have used him for two cruises and his attention to every detail is all that anyone can ask for. You may think you are getting a better deal from anywhere including "costco" but I don't think you would! Arthur knows about every cruise line and every boat, he made sure we got a great room on the best part of the ship AND he gets every discount or ship amenity that you would need while on the ship. He listened to all of our needs and requests and worked with us to find the right cruise line and boat that would fill our needs best. We don't have a massive budget yet for our vacations, so we are for sure mid-price type people and Arthur helped us a great deal. if you are going on a Cruise - Arthur is the guy you want -- and Nope I have never met him in person, and we are not related for this glowing review!! LOL read more

Arthur Balin and Cruise Web have arranged two cruises for us. Each was amazing. They are knowledgeable and professional, providing information and recommendations we would otherwise have overlooked when planning our trips. They handle all of the details, including airfare, ground transportation, and hotel accommodations at both ends of the cruise. Someone is always available if something needs to be changed or goes wrong along the way, and their follow-up after the trip is thoughtful and comprehensive. If you are thinking of booking a cruise, this is the place to start! read more

Gloria Hanson happened to pick up the phone when I called for information on a trip. She was wonderfully friendly and relatable. We chatted for some time about what I was interested in. She did not try to talk me into something that I was not interested in - which I appreciated. She did talk with great knowledge, about what choices were available, perks of different cruise lines and which were geared more toward young people and kids. She is a positive, energetic and knowledgeable agent who listens to what is being said and asks pertinent questions to make sure the trip you "think" you want is the trip you are getting. She has been doing this for years and it was my pleasure to have the opportunity to "meet" Gloria. Judi G. read more

We enjoyed working with Trevor and The Cruise Web for a recent Azamara Italy Intensive cruise. Trevor was great at keeping us up-to-date with any changes and upgrade availability and was always there to answer any questions or concerns we had. He was even able to get us some additional onboard credit that we hadn't expected. We would not hesitate to book with The Cruise Web again. read more

I've worked with Lisa Hugo at The Cruise Web a number of times over the past 5 years. She provides excellent service and promptly returns calls. She goes above and beyond with helping make your cruise easier. We were going to use Viking to go to Cuba four years ago and she suggested Azamarra and we were happy she did as we saw way more of Cuba. We are now booked in September with Azamarra for a cruise from Bordeaux to Barcelona. Lisa even helped us get hotel rooms for our extended stay in Barcelona. We've had many phone calls over the years and she is always pleasant and informative. read more

We cruised the Rhine with Viking from Basel to Amsterdam in mid September, 2022. This was the fulfillment of a plan we made in 2019 before the pandemic forced two postponements. We worked with Arthur Balin at The Cruise Web (www.cruiseweb.com) from the outset and are so glad we did. Arthur guided our rescheduling and was fantastic with follow-up and prompt answers to our questions. The planning and execution of the cruise from the Viking side also was superb. Airline arrangements were clearly communicated and aligned with our wishes. We made one schedule change online and received prompt confirmation. Everything connected with the cruise itself was first class. The longship Gymir was very well appointed, well staffed, comfortable and elegant. Our stateroom was modest in size, but it had a king size bed and accommodated our needs very well. The meals onboard offered good variety and were well prepared, well presented and very tasty. We went with the standard drink plan, with house wine and beer included with meals. This proved very satisfactory. We ordered an occasional cocktail and felt the quality and pricing were in line with expectations. We went on two shore excursion at every port, one free and one paid. All were informative, interesting and professionally guided. A few of the guides were truly outstanding, all were very good. Not a bad one in the lot. Overall, this was our first river cruise. We enjoyed it and would look forward to another cruise on a new itinerary that adds new experiences to our travels. read more

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Lisa was awesome. We couldn't ask for better help and service. She got us all set up and taken care of for our 21 day Mediterranean cruise.

Since the coronavirus, all cruise ships in April are canceled and refunded except my mom only received a partial refund!!! Instead of getting the 700 dollars she paid, she was only received a refund of 500! I tried getting ahold of someone, but no one is answering their phone! I understand this is a difficult time, but I was told by Colleen that if a cruise company canceled the trip, we would be refunded 100%. That was a bogus lie. Do not book a cruise with them. Go directly to the source otherwise, you will be scammed out of your hard-earned money. read more

I love working with Hans! He takes such personal attention to the individual's needs. He always follows up 100% of the time, by call, email or text. If the matter is urgent, such a payment due, he will text to make sure you know the importance. He has helped us with three different cruises, and his background is very thorough. He's definitely earned my trust, and I will continue to book through Hans and recommend him to others. read more

Outstanding company!!! In an era of "do it yourself" travel planning and purchases, it can seem counterintuitive to use a "travel agency" to help. But I can tell you that this is one company worth your time. First, you will pay NOTHING extra. The cruise lines pay the company to help you. As a result, Cruise Web can often get you a much better deal than you can get on your own. Next, their staff have access to specials that you may not find, even if you go to the cruise line directly. Further, Cruise Web consultants can help you determine the right cruise line and the right trips for your interests and budget. My wife and I (along with our college-age son) have used Cruise Web for many, many years. We have ALWAYS been satisfied. I think you will be too!! read more

I have been using The Cruise Web for a few years now for my bookings. Previously I had gone direct to the cruise companies assuming I could take care of everything efficiently myself. For the last couple years I have used Senior Cruise Consultant Arthur Balin from the agency. I love him. He is really on top of things and has been a tremendous help to us and now also to friends to whom we recommended. In the process I also discovered how wrong I had been assuming I could do it all myself. He has access to things I would never see or know about. I typically call Arthur and give him a general idea of what I am thinking of. He takes it from there and in a timely manner sends me great suggestions with pros and cons of each choice. We have run the gamut from cruises more than a year in advance and as close as 10 days from sail date. No matter the lead time Arthur has come through with his ideas and suggestions -- all top notch. As we book more and more cruises with him he understands our likes and dislikes better and better. That has only helped him help us even more as he knows what will make us happy and what is the most important things to us. I think we are all unique in what we look for in our vacations and Arthur takes the time to LISTEN to his clients. Of course he has his ideas which is important, but he truly knows what he is selling and what is a good match. We have never been disappointed and doubt we will ever. Emailed questions and phone calls are answered timely no matter how mundane I'm sure some of the questions were. When we leave for our cruises we are prepared and know what to expect. When we return he calls within a couple days to get a full recap, -- good, bad, whatever. He wants to know how to take care of us even better and wants the feedback. I've had other Agents that booked a cruise, but that is all they really did, nothing more. I knew there must be more professional agents out there and Arthur Balin is that agent. I talked the owner of the company I work for into taking a cruise with her family and of course suggested she call Arthur. As expected he took great care of them and found things available that were not open to the public. He made me look good. He was also so appreciative that I had suggested him. How nice is it to have your business really appreciated and not taken for granted! In todays world, it is so hard to find professional people to work with no matter the product. I am thrilled that I found Arthur a few years ago and now know that I will get maximum value for my vacation money every time. I am semi retired and at this stage of my life it is even more important to take that vacation that you never had time for while deep into your work life. We have taken main stream cruises and this last one was one of the top of the market Regent Seven Seas cruise which for us was a very big stretch. Had it not been absolutely amazing it would have been a huge disappointment because of the added cost to move up to the pricier line. But instead we had the same belief that we got more than our money's worth thanks in large part to many emails and conversations with Arthur ahead of time deciding which line to choose. His knowledge of the market and of us made it work, I could not have done this alone and would not have felt comfortable spending the money with another agent who had not taken the time to really find out about us and what we liked and wanted. Arthur Balin is a pro and will be my cruise agent every time. I will not use anyone else. I have the best. You should seek him out if you want that same feeling of confidence that you have someone in your corner when you spend your hard earned money on your vacation cruises. Their tag line says it all: "A World of Choices Made Easy". And Arthur Balin is the best of the best! Like read more

The Cruise Web (specifically Arthur Balin) was recommended to me when booking my first cruise. Arthur is always available to help with booking or any booking questions and he has been super knowledgeable even in the difficult times when Covid postponed my honeymoon cruise a few times. Arthur is a proactive and positive agent and I plan to use him as my agent for the foreseeable future! read more

We had a wonderful experience with Cruise Web especially Trevor Dentz. He answered all our questions and some were silly questions but he treated all with great care. He gave us excellent direction and recommendations. He has terrifc follow through. If you need help, ask for Trevor! We took the 11 day cruise from New York to Montreal on Regent Cruise. Excellent trip! read more

My husband and I worked with Arthur Balin, Senior Cruise Consultant, The Cruise Web. He is absolutely awesome! Even during the pandemic with all the trip cancellations, special circumstances, testing, special requirements, etc... Arthur did all the "heavy lifting" and made the preparation and actual vacation easy. He takes great care of his clients and has spoken with me on weekends and after hours. We live on the west coast and he is on the east coast and I've always been able to reach him easily. Arthur is a Pro and takes care of every detail. I am extremely grateful to have found him and will book all future cruises with him. Thanks Arthur, for taking such good care of us. We truly appreciate you read more

Arthur Balin arranged our semi-custom vacation to the United Kingdom perfectly! It couldn't have been better!

They charge 15 percent if you have to cancel for ANY reason even with Doctor letter. So the keep your money. Very unfair practice!

We first used Arthur Balin at the Cruise Web ten years ago when we booked our very first river cruise. Since then we have booked other cruises and referred several people to Arthur, and they have become repeat customers too. Not only does Arthur know his cruises, he will assist you with all your other travel plans including hotel and airlines. He is incredibly responsive and wonderful to work with. I highly recommend using him for all your cruise plans. read more

Danielle Socher is a blessing!!! She's sweet, funny, friendly, honest, organized, enthusiastic and super knowledgeable. I have booked several cruises for next year and 2021. Her guidance has been invaluable. She's saved me lots of money. I even switched over bookings I made directly through a Cruise Line and she found much better deals. I'm not one to easily trust anyone. Danielle has completely earned my personal and professional trust. Call Cruise Web. Danielle's extension is 239. She'll take care of you. read more

I would give The Cruise Web 0/5 stars if I could. This was such a waste of time and money. We first reached out to a travel agent about a European cruise and I was contacted over the phone by travel agent Ellie. She gave us quotes over the phone for the trip and airfare and then sent a text with a few of the pricing details. After we agreed to the costs and paid a deposit through Ellie, we received an email invoice with the additional payments that would be due. I responded that the invoice was much higher than the prices I had been told over the phone and they responded that Ellie was " no longer with the company" and she only gave us a quote for a one way ticket from the US to Italy (obviously we discussed round trip flights and would expect to be flying home to the US) and she also "misquoted" us on the total price of the cruise. We decided to cancel because there was so much miscommunication, however we didn't receive any of the $1000 deposit back, despite having travel insurance and being promised we would receive a refund and travel credit. Please do not bother with The Cruise Web and book your cruise through someone else. read more

We have been repeat customers of Arthur Balin, Senior Cruise Consultant of The Cruise Web for the last fifteen years, each time leaving the entire adventure to his management, from our leaving our home to our return. He is, by far, the most outstanding travel consultant we have ever dealt with, and we have had many, as we've been to every continent several times. Arthur suggests travel calendars, hotels, land adventures, air transportation, as well cruise ship accommodations, and activities. He follows up with repeated consultations until we are certain of our plans, then he books the entire vacation, with continuing reminders of that which we can only do by ourselves. Although with The Cruise Web organization behind him, he is so consistent in solving any problem that has ever come our way, his thoughtfulness and understanding are even more appreciated. read more

First time booking a cruise with this company -- very happy with the package and the price -- definitely beats by far what we could've gotten had we booked this on our own. And when we ran into a slight conflict about a dining charge, Lynda Lynn intervened and got it resolved very quickly and to our satisfaction. Our cabin and all of the upgrades were great! read more