1. The Cub House

    1. The Cub House

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    San Marino, CA

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    The Cub House

    4.7 (59 reviews)
    Open 11:00 am - 4:00 pm

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    Rear ebike hub drive wheel (not pictured).  The tire had a thorn pierce the tire and tube.
    Mike R.

    Asking for help to remove a tube and tire from an ebike wheel feels like you're burdening these folks. So I had a flat tire due to a thorn piercing the tire and caused a slow leak. Thankfully, I got home OK because I've had sealant in my tubes (I use Flatout) since I purchased the ebike. I've had the ebike since September, 2023, and this is the first time I've had a flat. It was the rear drive wheel that had the flat tire. I've commuted to work twice a week since September of 2023, a round trip of 7 miles. I've had the flat since middle of May, 2024. Since then, the times I needed to get to work on my ebike, I've needed to ask friends for a ride to and from work. I also bought tools to break my ebike drive chain in order to physically remove the rear wheel that had the flat tire. I was just really unsuccessful in removing the tire and tube from the rim. I was using Granite brand, Talon bike tire levers but couldn't slide the other lever as the bead was embedded in the rim's edge. It's not the tool that failed, it's the user. So after I reassessed my options and concluded that I need the help of a professional and chose a place that is local to me in South Pasadena, which is The Cub House. So the work week had ended, and it is now the weekend leading up to Memorial Day. I called first asking for a quote, and I was able to speak with Eric. I asked Eric how much would it be to pop off a tire. He said $7.50. I said great, I will come by to get help from their bike tech. So I went ahead and removed my ebike wheel so that I can bring it in to The Cub House, to save them the trouble of removing my wheel from the frame, and from being charged any more money. Besides, our vehicle may not fit the entire ebike in the trunk. So here's what I brought to The Cub House: ebike wheel, which has a hub-type motor, the tube inside the tire, the tire with the thorn that I had removed, and nothing else. I saw one of the bike techs outside working on a bike, and decided to walk up and say hi. I was greeted in kind, and I asked if he could help me with popping off the tire on my ebike wheel. It is from a 2023 Juicedbikes ripracer. He didn't know that and didn't need to know. All he knew was that its from an ebike, because it has the hub motor that's part of the wheel. After struggling to unseat the tire, and scratching the paint off my rim, he eventually got it out on one side, and asked if I also needed to have the other side of the tire popped off the rim. I said, yes please, and he proceeded to unseat the tire, which took considerable effort. As we are all human, there was considerable frustration, and eventually, the other side of the tire was now popped off the rim. I don't work as a bike tech for a living, so I can only imagine how hard it must have been for the tech to remove the tire and tube from the rim of the wheel. He handed me the rim, the tube, and the tire, and as I received the items from, I asked how much I owed him. He said $7.50 in an exasperated voice. I said thanks, then proceeded to go inside the store to look for someone stationed at the register. I spoke with the person at the register and said that I had help from the tech to pop off the tire from my wheel. He confirmed the price of $7.50, and asked if I needed anything else. I said, no thank you. He processed my transaction, I said my thanks, and I was on my way. For $7.50 though, I can't complain. Just needed the labor, and they don't have to be sincere in thanking you. I don't know if I can go back to The Cub House again for future flat tire repairs. Do yourselves a favor and specify 'no ebike service'. Period. You have the right to refuse service to ebike riders who don't buy an ebike from you. Just be upfront about it in your socials and ads. I'd rather drive miles away to get ebike service than come back here, even though I am local to the area. Or, I can just move out of South Pasadena , since ebikes seem like they are mostly frowned upon here by bike repair shops anyway, not unlike neighboring Glendale, which I brought the same wheel with new tube and tire, and was only charged $20 at a competitor store for the labor, and a better customer service experience.

    Gerry B.

    Hadn't stopped by in a while and they still espouse rizz. Attentive customer service and so many bicycling items from past and present. An organic museum of curated coolness to buy. Awesome selection!

    My happy bici with a new seat, water bottle holder, and home bike pump
    Carola S.

    It was about time I took my bike out again. Especially, during these covid times, it makes biking a little bit more safer (kinda.. there's still crazy drivers around). I have been to this shop before to get some air for mine and my mom's bike before a Ciclavia ride, but it's been awhile. During these times, on Yelp, they do ask for people to schedule appointments before heading out there. I ended up just calling in and asking if they have a certain bike seat color. Luckily, they did and I was able to go in without an appointment! The guy who helped me with the bike seat was kind to set it up that day half an hour before closing time. The seat wasn't too pricey (which I liked). While I was there, I added a water bottle holder, and a home bike pump to my purchases. The guys that worked there were nice and were able to explain stuff to me, if I didn't understand which I totally appreciate. Their hip hop playlist was good too. They also sell succulents which was cool to browse while I was waiting for my bike to finish getting fixed. Parking was easy and close enough to the shop to unload my bike from my car. Definitely recommend others to come here for their bici fixes or questions!

    Sticker for the bicycle
    Franklin M.

    I've passed this bicycle shop many times but it always looked closed. I finally pulled over on my bicycle to check out what they had to offer. The shop is actually pretty big and they have a great collections of bicycle goodies and clothing, plus a cactus shop in back.

    Joy C.

    Great service. The rules during quarantine is call or text, set an appointment for bike repairs, drop off, and then pick up. Pick up takes a couple of days because they are busy! People, like me, have rediscovered their bikes, so many are getting tune ups and such. Great service. Cheerful and helpful. Love that I live nearby.

    Elice K.

    Awesome place to buy bikes, clothing and accessories! Staff is amazing & friendly, great atmosphere. Can't wait to go back and visit.

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    2 months ago

    The goats no cap. Excellent service friendly people and rad gear. What more could you want?

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    8 months ago

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    1 year ago

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    1 year ago

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    2 years ago

    This place is cool, check out the bikes and gear. Find peace in the cactus room! Support your local bike shop, especially one so fun!

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    4 years ago

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    6 years ago

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    3 years ago

    Great shop, always friendly and super helpful with my bike fixes. Prices are reasonable.

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    Ask the Community - The Cub House

    Review Highlights - The Cub House

    Simon and their team were super helpful and i'll definitely be coming back.

    Mentioned in 5 reviews

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    DICK'S Sporting Goods - Thanks Shelby Arenas at dicks sporting goods in Pasadena ca

    DICK'S Sporting Goods

    2.7(287 reviews)
    4.1 mi
    $$

    Review is for a man working in 8/30 in the afternoon around 4pm!…read more We stopped by looking for some hiking hats and couldn't find any in the store. I stopped someone while he was walking the hallways, not knowing he was assisting someone else, and he pointed me to a section of the store before continuing to help the other customer. When I got to the section, he was magically there to tell us of the three types of "hiking hats" they have in the store. Unfortunately, they didn't have what I wanted in stock but he also followed up with some nearby stores. Super helpful - made our trip so much faster! Thanks so much!

    I had a very disappointing experience shopping here on Father's Day…read more My son was using gift cards to purchase his birthday present and accidentally miscalculated his total after adding a $63 pack of football cards. When I realized the mistake, I politely asked if that item could be removed from the transaction. The cashier immediately responded, "I can't," and offered no explanation or attempt to help. A manager was called over and seemed visibly annoyed. We were told there were only two options: either void the entire transaction and wait approximately 20 minutes for the gift card funds to be restored, or pay the difference and then return the football cards afterward for store credit. Since there was no way I was spending an additional $63 on football cards, we chose to void the transaction and wait. We specifically discussed that it was Father's Day, that we needed to get to a family dinner, and that we would wait the required 20 minutes so my son could repurchase the correct items. The manager advised us to wait near the entrance or continue shopping. After the 20-minute wait, we spent another 15 minutes waiting for the same cashier to help us complete the purchase, only to discover that all of my son's items had been returned to the sales floor. We were then told, "You just left the items," despite the fact that we had clearly communicated our plan and followed the instructions we were given. What bothered me most was not the store policy itself, but the complete lack of customer service. There was no apology, no empathy, and no effort to make a frustrating situation easier--especially for a child trying to use birthday gift cards. The entire interaction felt dismissive and unnecessarily difficult. The saddest part was that my son left the store in tears instead of excited about his birthday gifts. What should have been a fun experience became a frustrating and upsetting one due to poor communication and a lack of basic customer service.

    Photos
    DICK'S Sporting Goods - Front entrance

    Front entrance

    DICK'S Sporting Goods
    DICK'S Sporting Goods

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    The Cub House - sportswear - Updated September 2026

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