"If I were you, I'd want to burn this place down."…read more That's what the secretary of this property told me. They advertise these as "luxury apartments," but I've been dealing with a leaking kitchen floor for EIGHT MONTHS. And that's only one of the many problems we've had. The property manager, Sunali, actually yelled at me and assured me the problem would be resolved. Guess what? It still hasn't been fixed. We have 14 open maintenance requests. Fourteen. Most of them were ignored or left unresolved. I've spoken other resident, and they share the same frustration. You pay luxury prices for amenities and promises, but when it comes to basic maintenance and living conditions, you're left on your own. The lack of professionalism, communication, and accountability is unbelievable. I have been patient, but waiting months for a leak that damages your floor and makes your home smell is completely unacceptable. Save yourself the stress, frustration, and disappointment. Do not rent here. Management will treat you like they're doing you a favor, while your problems continue to pile up with no real solution in sight.

I just wanted to say Sonali is the best manager that ever came to the Charles she is absolutely…read moreamazing i hope she never leaves.Rick the matinance manager so professional and his workers they are the people we need here thank you CP

Walls are thin in the residential buildings and you can hear doors slamming in the stairwells…read more There's a very basic fitness center but calling it "state of the art" is offensive and objectively false. The equipment is Technogym brand which is one of the cheapest and lowest quality brands of fitness equipment on the market, likely purchased by a general facilities manager with little knowledge of fitness and safety standards. The money could have been much better spent. Property is generally well maintained with ample parking.

Wonderful community, quiet, and in a nice area behind Dean College! Close to Route 495. Property…read moremanagers are great. Rent is comparable to surrounding area. Amenities are a bonus; pool, grill, clubhouse, gym and dog park all well maintained. Grounds are beautiful. Trash is regularly picked up. Plenty of parking. Maintenance is immediately responsive. Buildings are vacuumed regularly. 8-minute walk to commuter rail and Main Street.

I lived in a 1 bedroom here for about 8 months. The apartment was very nice looking with the…read moreexposed brick walls and high wood beam ceilings (which they do charge extra for), but the sound insulation was horrible! I could clearly hear a normal volume conversation that my next door neighbors or downstairs neighbors were having. Also, I lived one floor up and one apartment length over from the front door, but my bedroom floor/wall would still shake every time someone would come in or out and the door would slam behind them. It was as if the walls had no insulation in them! Also, the building is right next to a railroad crossing, so every time a train would go by, you would hear the dinging bell at the RR crossing, and the train would blow its horn while crossing. I guess I got somewhat used to it, but never completely. They appear to have some nice amenities, which they do in certain aspects. The gym was nice to have (although very small with only a few pieces of equipment), as was the pool. But in the 8 months that I lived there, the jacuzzi worked exactly twice for me (and I tried it at least once a week). I was bummed, because that was an amenity I was really excited about. They just never got around to completely fixing it. It was nice to have heat and hot water included in the rent, but it wasn't enough to make the rent for such a small apartment worth it. I ultimately decided to pay the fee to break my lease and move out. I now live in a 2 bedroom duplex with my own private yard for only $100 more than I was paying for my small one bedroom apartment here. I will say that the people who work in the front office are extremely nice and helpful, and they were very quick to send someone to fix something in your apartment for you. Also, Franklin is a very nice town, and there's lots to do around the area. But overall, I would not say it was worth all of the negatives and the high price.

My wife and I have lived here for almost 4 years, and are planning on buying a home in the next few…read moremonths. I am excited to leave. We live in the front of the building and there is absolutely NO sound insulation. I could literally hear a conversation next door and upstairs. The people that run this place are not doing a good job. The one good employee that they had, our old maintenance man, recently quit, and I don't blame him with the new management. I would highly recommend looking elsewhere and finding more for your money.

I am so sorry to state that there has not been any changes despite corporate's rhetoric. There are…read moresome great tenants who care about where they live, and other who don't who have no respect for others. This is not a dog friendly complex as an email was just sent to all residents stating that the dogs should not use the dog park to do their business, but have them take care of business elsewhere. What?!?! No on sight management is ruing this complex. Do they even care how trashy this place is getting? Not too hard to see where an aggressive dog has chewed away a large part of the window blinds in one unit; food fights in the parking lot not uncommon; kids using the dog park to play; residents forgetting to turn off the grill leading to the fire department needing to respond t9 the fire; or the fire alarms frequently going off because of the smoking!!!

I have been away for December, January, and February. During my absence, all my kitchen appliances,…read moredishwasher, fridge, microwave, TV, washer/dryer, Wi-Fi router and switch were disconnected from wall electrical outlets to avoid passive loads. Nothing else was connected to the electrical outlets. No one was living in the apartment, the lights were off. My primary source of heat is Gas. The thermostat was set to the required minimum of 55 F. My Gas bill is $0 for those months. That means the heater/fan never kicked in and heater/fan never used any electricity. My electricity bill for December was $193.57, for January was $170.73, and for February $193.08. I discovered that during my absence almost $600 of electricity been Solely consumed by aux electrical heater in balcony utility closet. I talked to my neighbors and they are also overwhelmed by abnormally high electricity bills.

All windows have been recently upgraded to the fiberglass variety. No drafts and such a clean look!read more

Roger and his assistant were prompt and professional and completed the installation of our many…read morelarge paintings, framed photos, and acrylic photos quickly and skillfully. Attached are just a few examples of Roger and his assistant's work. Many of our paintings and photos were extremely large and very heavy, and something we wanted a professional to take care of. I will be calling Roger again for another round of art and photo installation. Thanks Roger for your professionalism!

Really beautiful blinds. We chose a fabric/cloth material of a thicker 3 inch spacing. It looks…read morereally wonderful, when open it allows in ample light. When closed it is not blackout, but blocks just the right amount of light. The technology is fantastic allowing control with a remote, and wifi/bluetooth connectivity so that you can control with an app on your phone. You can store favorite settings with the blinds a certain height, or a certain degree of tilt on the shade so it moves to that location with one click. You can also set programs daily or weekly as a sort of "alarm" if you want to wake up to the light, or have it drawn shut when you're going to bed. Roger M. was wonderful to deal with. He is professional and highly skilled. On time, and quick with installation. He also goes over in detail every aspect of the system and gets it set up and ready to use before leaving. Highly recommend based on quality of product AND service by Roger.

I lived at this complex from December 2017 until June 2024. For many years things were manageable,…read morebut my final year was one of the most stressful and disturbing experiences of my life. In December 2023, I discovered a rat inside my apartment. When I reported it, Andrea R. dismissed my concern, telling me that "every building has them" and that it was probably a mouse. Despite my reports, photos, and visible evidence, management repeatedly minimized the situation. I emptied all my food cabinets, yet the animal continued to cause extensive damage: chewing my shoes, cabinets, electrical cables, and leaving feces throughout the apartment, including inside my son's bed. I provided management with photos of the feces, damaged belongings, and affected areas. Even then, I was told that pest control believed it "could have been a squirrel," which was alarming and felt completely dismissive. Out of fear for my son's health and safety--due to well-known diseases associated with rodents such as Rat-Bite Fever, Leptospirosis, Salmonellosis, Hantavirus, and LCMV--my son had to move in with his father. No parent should have to make that decision because management refuses to act responsibly. Pest control continued placing mouse traps, which were clearly ineffective. I personally purchased rat traps from Home Depot, and my son's father also tried additional traps, all without success. A full month passed while I lived in fear. I was so afraid to sleep in my apartment that I discarded my son's bed and my own bed. I repeatedly asked Nicole in tears, to let me temporarily sleep in an empty unit across from mine (Unit 106W) or any vacant unit, just for safety. Her response was: *"I feel for you, but there is nothing I can do." I also told her that I have seen reviews of people posting that they had issues with mice, and she said" Nobody believes those reviews, I relly do not care". With no family in Rhode Island, I spent weeks sleeping at my son's father's house, staying in hotels, asking friends to let me sleep over, and on some nights, even sleeping in the complex lounge after it locked at 11:00 PM because it felt safer than my apartment. This experience severely affected my mental health, finances, and work performance. I am a teacher, and the stress became so visible that my school administration noticed a decline in my concentration and well-being. On February 11, 2024, I finally found the rat dead in a trap. That day was genuinely one of the happiest days of my year because the constant fear finally lifted. However, by then, the damage was done--financially, emotionally, and physically. I had to replace **beds, shoes, electronics, and personal belongings, and endured months of anxiety and instability. Instead of taking responsibility, management later denied my lease renewal, claiming my apartment was "cluttered" and suggesting that I somehow caused the infestation. This was deeply insulting and felt like an attempt to shift blame rather than acknowledge the structural issues, including holes and access points near my unit, that allowed a rodent to enter. I have photos documenting everything, and there is no inaccuracy in this review. I would never wish a similar experience on anyone. Management had multiple opportunities to help--by temporarily relocating me or taking decisive action--and chose not to. I strongly caution anyone considering living here to think carefully about how serious maintenance and safety issues are handled.

I am a current resident, I have not been able to get a nights sleep since moving in. I can hear…read moreevery word my upstairs neighbors say every cough and any other activities they are performing they are up all night and this has been going on since I move in. I have asked to move to a different apartment at my own cost and was told I would have to pay a transfer fee as well. All they do is want you to try and record the other residents and even when supplied those recording they want you to keep doing it with no resolution. Again I only asked to switch to a new apartment and have got no help. If you value sleep and privacy do not live here