What an amazing experience!! We had never been to this area before and it was a great find! Matt…read moreand his teammate were professional and worked so hard to help us come up with solutions! I highly recommend visiting this shop!

Beware this place charges extra to work on 'e-bikes'. It took 2+ weeks to surprise me with a $267…read morebill for installing two LED lights on a bike I bought from them. Expect to wait longer and pay more. Service here is amateur at best... They cut the steer tube on two brand new bikes before we even rode them. They removed a crank arm on my bike when installing LED lights and didn't use a torque wrench to replace it, so it fell off 12 miles later and left me stranded miles from home. They didn't use waterproof connectors when installing integrated LED lights so those stopped working after a couple weeks. They don't have a software license to service Bosch electric motors. So, to install my LED lights and enable the software feature, they had to bring it to their friends at the Pacer's Bike Share. Matt never replied to a single email I sent requesting quote for parts. I could go on, but I'd leave it at this, I've been riding bikes my entire life and I've never experienced this level of indolence, incompetence and bad faith at a bike shop. I honestly fear for people's safety that are getting their bikes serviced here, and getting ripped off for subpar service. After Bike People messed up my bike, I ended up going to Indy Cycle Specialist (ICS) to have them fix all the mistakes that were made by Bike People. After experiencing all the mistakes, being made to feel unwelcome because the bikes they sold us are such a hassle, the extended wait time, and the surprise 'e-bike' service fees; my wife went to ICS to get the same LED lights installed on her bike. ICS did the work in 1 day and there were no surprises in cost. 50+ miles later, her crank arm hasn't fallen off and the LED lights still work. Imagine that. Matt tried to contact my wife to get me to remove my initial 1 star comment less review because he thinks she bought the bikes and that somehow that makes any difference. You're not going to get me to remove a review by talking to her. It's pretty pathetic really, considering that I'm still a customer that bought two bikes, paid for accessories, and services. This place deserves less than 1 star and as far as I'm concerned Matt owes me at least $167 if not more for having to deal with all the nonsense.

I brought my daughters bike in with 2 flats and they helped me right away. When I went to pick it…read moreup they mention they fixed her brakes, adjusted her gears and tightened her kickstand at no charge. Incredibly kind service people and I will absolutely use them again. Fantastic service.

A 1.5 hr drive for me but the only ebike service center that could look at my particular model. I…read morereceived immediate attention by the friendly staff. My problem was diagnosed and Sean gave me the link to the part I needed so my local bike guy could replace it. I was impressed with the fast, friendly service at eBoom.

great customer service and they really seemed to care about me. I wwould do no business with anyone…read morebut them.

Great service! They picked up my bike at my house and had it repaired and returned to me within a…read morefew days. They let me know what repairs would be needed down the road but no pressure to replace things too early.

I would like to thank John and Jeremiah for the outstanding service received today on my Ebike…read more I damaged my Ebike, and John had me come right in for it to be fixed. Jeremiah really did an awesome job on repairing the bike. I love coming to Bicycle Outfitters of Indy. The owner Joe is the best. Thank you for helping me out in such an emergency situation. I couldn't have done it with you guys. I will return for my next service appointment.

I was pretty sure I wanted an Aventon Aventure 2 step thru in midnight blue, and I was right. I…read morehave a Soltera I love but my teen daughter claimed it and we need 2 bikes to ride together. Mark let me try 6 other bikes so I could be sure I wanted this one. Their mechanic showed me how to safely remove the wheel for CRV transport...it fits well without the wheel! And for $150 set up fee I went home with the bike I wanted same day out of the showroom confident it was assembled correctly so we could take a 2 hour nightime cruise right away. No regrets. Very few Aventon dealers in Indy and for all the bikes at BGI this Aventon was a better value with faster service. BOI has more acessories and more useful accesorries than BGI stocks too, surprisingly.

This small business has been great for us, we have had our road bikes tune/cleaned and cross bar…read morebreak handle installation here before and the staff has been very helpful with our basic bike needs ever since (tubes and tire replacements, saddle replacement). Their location is also so convenient near the Monon trail. This has been our go to place for basic bike needs that we can address quickly. As for product options, online still has more choices if you're into DIY or more into serious biking as this store only carry certain brands/products.

I've had an amazing experience working with Bike Line. It's great to have a trustworthy , local…read morebike shop.

Amazing downtown bike shop. The location has changed! It's now by mass Ave near North Mass Boulder…read more I got my bike tuned up for the summer recently here. It needed a lot of work and I got it all done at a very fair price. The person doing the work took care to discuss all the options with me so I could get the best value for my money. I really appreciate that. Some bike shops don't go that extra mile. Finally the got all the repairs done quick. It took only a day. However, I did have to schedule it a couple weeks in advanced. If you need work on your bike downtown definitely go here.

A great bike shop in the city center! I came here to get my bike tuned up for the summer, and…read moreeverything was done quickly and efficiently. The mechanic explained the repair options in detail so that I could get the best value for my money. The repair was completed in one day! Thanks to their convenient hours, I was able to quickly replace my seat, and the mechanic did it in a few minutes. I recommend this place for professional and fast service!

Knowledgable staffs that know what they are doing and always find the best way to try and help…read moretheir customers out!

Take your e-bike to a different shop!!! David, the owner of Future Velo, is not an honest business…read moreowner. You will be taken advantage of, threatened to take down bad reviews, and talked down to. My experience with the David made it clear that he doesn't respect women or his customers. He promised to refund half of the bogus "diagnostic" test. We did NOT receive a diagnosis. We did NOT have any proof of what was done to "diagnose" anything. David talked down to me in the store, belittling me like I didn't know what a diagnostic test was. That will never be something I am willing to take from anyone, especially not you David!!!! Stop taking advantage of people and then threaten them to take down honest reviews!!! Most recently, this clown threatened my wife to only return half of the money if a different review was removed. (Google) Not going to happen, bud. The truth hurts sometimes, David. Honest reviews are the consequences of being a shady, dishonest, misogynistic business owner.

Quality service, fair price. Great people who are kind and helpful. Highly recommend.read more

The staff at Motion Cycling is absolutely amazing--by far the most professional, kind, and quick…read moreteam I've ever encountered in a bike shop. They really know their stuff and take the time to make sure everything is done right. The atmosphere is awesome. Great music is always playing, the vibe is relaxed and friendly, and they even have a shop dog to greet you when you walk in. It's the kind of place you actually want to hang out in. There's a reason why people like Reggie Miller get their bikes here. Whether you're a serious cyclist or just getting started, Motion Cycling is the real deal. Definitely stop by and check them out--you won't be disappointed.