This was my first visit after moving, and I went in to get a refill of my current prescription and to review the others I had been using. I saw Dr. Waterman, and the appointment felt extremely rushed.
Whenever I tried to explain my situation, I was frequently interrupted. Rather than carefully reviewing my current medications, he quickly ordered several new prescriptions without clearly explaining why changes were being made or how I should use them.
I asked if he could write down instructions, since these medications were new to me, but I never received a clear answer. I was told the prescriptions would be sent to my pharmacy. Later that day, the pharmacy still hadn't received anything.
This started a frustrating cycle of calls. Each time I contacted the office, I was told the prescriptions would be sent, but they never were. Even on Saturday, after being assured over the phone that they were sent while I was on the line, the pharmacy confirmed nothing had come through. By Monday, after four separate calls, I learned the prescriptions had not been transmitted because the doctor had not filled in the dosage. Only after a staff member stepped in did they finally reach the pharmacy.
When I picked them up, I was even more confused. I received duplicates of one medication, plus several strong topical steroids with instructions that didn't make sense. The labels said to use them 1-3 times daily, whereas my previous treatment was only 1-2 times per week for the same condition. This made me very hesitant to use them without clear medical guidance.
I called again to ask for proper instructions. The staff told me the dosage was "on the labels." I explained that it didn't seem appropriate and was told the doctor would send me an email. A week later, I still haven't received any follow-up.
They were quick to charge you right when you arrive, but everything afterward--from the rushed appointment, to the lack of explanation, to the repeated issues with prescriptions and instructions--has been very disappointing. I do plan to return to this office, but I will not be seeing the same doctor again. Patients deserve clear communication and reliable follow-up, especially when strong medications are involved. read more