Very disappointing experience…read more We had a very bad experience during our visit today. After checking in, we waited in the lobby for several minutes before staff called us into an exam room, where a male provider and a nurse were present. The provider asked questions, and we answered them. My child's symptoms were clearly visible on her face (a rash). I even asked whether antibiotics might be needed. No explanation was given, and we were sent to another room. After waiting more than an hour with no one checking on us, I pressed the nurse call button and asked what was going on and what we were waiting for. Later, another staff member came in, examined my child, and said she would prescribe an antibiotic. At that point, I was already frustrated by the long wait and asked, "Why wasn't this done in the first place, and why were we waiting so long?" Instead of apologizing or providing a professional explanation, she responded very rudely, saying: "He wasn't a doctor; he was a nurse and cannot prescribe medication. I am the doctor, and we have a lot of patients." However, this statement was not true. According to the visit documentation: * Justin Nippert, DO, is a licensed physician (Doctor of Osteopathic Medicine). * Jessica Rachael Holder, APRN, is an Advanced Practice Registered Nurse. This means the male provider present earlier was in fact the doctor, and the person who spoke to me later was not a doctor. I also recall that Dr. Nippert prescribed medication for my other child during a previous visit several months ago. To make matters worse, when I went to the pharmacy, one of the prescribed medications was not covered by our insurance. Instead of waiting for the pharmacy to contact the provider and request a substitute, I had to pay out of pocket to avoid further delays in my child's treatment. Being given incorrect information, spoken to rudely, left waiting without communication, and placed in a situation that caused unnecessary out-of-pocket expense is unacceptable. Due to this experience and the lack of professionalism, I do not want this provider to treat my family again.

UPDATE TO MY REVIEW ON 7/21/2025. MY RATE IS BASED ON MY EXPERIENCE BELOW…read more On 7/24/2025, the director of the facility, Nathan, called me to discuss my recent visit and the events that followed. He listened to my concerns attentively and promptly addressed the most important one--ensuring that my prescription was filled. He also assured me that my other concerns would be addressed. I appreciate that he reached out personally and quickly, rather than responding with a generic message. He was professional and apologetic about my experience at the facility, which I truly value.

Kristina Agranat, APRN, was kind, attentive, and professional. She listened carefully to my…read moreconcerns, explained everything clearly, and made me feel comfortable throughout my visit. I truly appreciated her compassionate care and highly recommend her. The entire medical staff was professional, efficient, and caring. Thank you for your outstanding care!

don't go this place the woman who attended me named…read moreKristina never prescribed medications for my blood pressure because she said they don't treat it at all and also one guy said being manager of that office NO STAR DESERVED !!!!!!

Made an appointment for 5pm and checked in once I arrived; it took about an hour or so until I was…read moreseen. Breathing treatment, X-ray, medication and plan of action completed within the next 30 minutes. The doctor and staff were caring and accommodating. I would definitely come back again. My only gripe with the establishment is that many of the waiting room chairs have duct taped arm rests and damage.. it may be time to retire some of them.

The staff up front was welcoming, kind, and knowledgeable. The nurses were also kind and listened…read moreto me as I explained my symptoms. They were thorough and asked me multiple times if I had any questions. I walked in as a new patient at 12:20 and left around 1:00.

Type of care: puncture wound to the arm. No bleeding but was infected…read more Care quality: they told me to go to the emergency room. I went to the emergency room and they laughed and told me urgent care should have resolved this with a wet dressing and antibiotic care. So, I paid for urgent care and an emergency room visit. My thoughts are that this place does not have the skill level or the knowledge base to care for simple wound care. Office experience: I came first thing in the morning. Fairly easy process to register and about 30 minutes total before seeing someone. Staff was friendly

I visited the Hodges location this morning for care. However, after the greeting and interaction I…read morehad with the front desk employee, I opted to cancel my appointment due to lack of confidence in this facility. Not only did the person at the front desk infer (and directly state) I was fighting with her because I questioned the charge, her lack of knowledge about the insurance process made me feel uncomfortable with the competence of the front office staff -- and potentially the doctors -- at this facility. When I mentioned my concerns, she said she was new and had been trained to say this to patients who questioned the charge. She said she didn't want to fight with me about this, which I found disconcerting as I was not fighting. I just asked why I was being charged when my deductible had been met. She explained that my individual deductible had been met, but not my family one. I questioned this interpretation, as this is not how the deductible is defined, based on my experience and my visits to other health care providers. She repeated that she was not going to fight with me, then in a curt tone, she said I would be getting a bill from my insurance company. The term "fighting" along with her attitude toward me -- and what this said about the quality of care I might receive at this location -- made the decision to find care elsewhere an easy one. And I left.

Scheduling an appointment was quick and easy. When I arrived, check-in was again, a quick and…read moresimple process. All the staff that I dealt with were friendly, very knowledgeable, and quick to answer any questions. I was there approximately, and everything had been completed, including check-in, payment, X-rays, and reading the X-rays by an off-site professional. Then a treatment plan by the medical staff. In less than an hour!

Best urgent care! Everyone is lovely. Highly recommend going here for quick and efficient careread more

Don't waste your time here. Was told by the website my wait time was 40 minutes and to come to the…read moreclinic. Only to be told after sitting there for 30 minutes that I did not have an appointment and not guaranteed to be seen. What is worse is with one patient to go and 35 minutes before her break she couldn't fit me in. Avg patient time was 10 minutes.

Located in the back of CVS, this place is convenient for immunizations for work…read more My first appointment I was given a flu shot that left a golf ball sized hematoma. My problem with this was that the clinician had taken 2 phone calls and was still talking while administration of the medication. Big no no! I had to get a 2-step Tb test for work, which involved 4 visits. They charged for every single one. It seems it would be more cost effective to bundle these. The not personable staff here left a bad taste for me. The kiosk was useless

I had a bad sinus infection and couldn't wait to get to my regular doctor. Nick and Kaitlyn were…read moresuper pleasant, warm and efficient. Urgent Care is my go to place when I'm unable to see my family doctor.

I Took a visit to see Dr Ian Neuhaus after i cut my finger open, It was a pretty bad cut. I have…read moregotten stitches done many times but no Doctor has ever made the process of being stitched up as smooth as Dr. Neuhaus did. The Nurse took me right in and made no troubles whatsoever with having to wait in the lobby. Doctor Neuhaus is incredibly intelligent ant calm, making it easy to trust this urgent care for any injury or sickness that comes your way.

I had a great experience recently at Care Spot, the check in was quick and the lady at the front…read moredesk accommodated to my questions concerning my insurance with no issues. The young woman who took my vitals was kind and helpful as well. Lastly, the provider I saw Alex Roberts was great in providing care. He was informative on the medicine he prescribed me and was very genuine! Despite having the flu it was a 10/10 experience!

It's not about me I was here for a simple drug test for employment. the lady came to the counter…read more complaining someone went in front of her. she did t want to wait any longer and wanted a refund. I was thinking she was just being difficult. Selina Fabianova called the manager stated she could not give a refund for wait time even though the lady had not had the X-ray she paid for nor could she get an X-ray as there was no order from a provider to get said X-ray. make that make sense. You took her money for a service you can not provide and refused to refund her money. Meanwhile Selina said under her breath I hate these people. Please keep her from this position. She is clearly here for the check not to help people. Her higher order thinking is amiss and she's abundantly rude. I never met anyone that has reached their peak so early in life.

I see Dr. Shearer and I can honestly say my health care has NEVER been this thorough. When you…read morecall, you get a real live human. They do blood work and all tests either here or at the hospital. top notch health care if you want answers. I had a few issues my old Dr just marked off as getting with age or nothing to worry about. While it was nothing to worry about, they actually got a diagnosis as to what it was and now I can take steps to avoid it getting any worse. Love the Dr's, love the staff and love this facility.

My mom who recently became ill with a relatively rare kind of heart and lung condition spent a week…read morehere being treated in the ICU and then PCU. As she is now in her 80's and in failing health it was imperative she receive the top care of healthcare professionals who specialize with what she has. There are only 3 doctors in the state who can treat her for what she has. Hence, Jacksonville is one of the medical facilities one is at and we were very pleased with the Mayo Clinic. The facility is top-notch, the campus is modern, clean, and the staff is terrific. Everyone we came in contact with were helpful and knowledgeable. The place is beautiful, art everywhere, places to sit and relax, history of the Mayo family and how it all came to be, photos, and information. This was all just in one part of it where we were, the ER and Davis Building. They also have quality places to eat and even a full Starbucks here. This is a state of the art hospital with world class physicians. Walking the corridors there an air of calm knowing you or your family member are being treated by the best.

I had to change primary doctors again and I found Dr. Thompson, hoping that I would be staying with…read moreher. I made an appointment to establish care in a few weeks and the day of, I headed over. The facility you can tell is pretty new and split between primary care and urgent care. The staff at the front desk are pretty no nonsense after overhearing their phone convos with other offices however they are very courteous and patient with people who come in, especially the seniors. I saw Dr. Thompson in about 15 mins from sitting in the front to when she walked in the door. She was open to listening to all the questions I had and made sure that I had no doubts about anything. She's really great. Seems like we're off to a good start here.

So I came here to have a pretty routine test done. Visited the urgent care portion. This building…read moreis nice! Not sure when it was built but it seems brand spanking new! I will say if you are trying to turn in or out after the light by the IKEA has changed good luck ol brave soul. You might want to just sit back, relax, and wait for the cars to stop speeding by. I walked in around 7:30 with no appointment was seen pretty quickly. I only interacted with one individual but she was very nice and professional. The cost was covered for my visit so not sure how well or what insurance they handle but I'm pretty sure it's standard.