I came here yesterday as a walk-in because I needed an Urgent Care facility. I read Yelp reviews…read moreprior, and was hesitant to even go in since reviews warned about ridiculously long wait times. I called prior to going in and spoke to Aphrodite, who was very helpful and told me that if I got there within a half hour, I would probably have about a 30 minute wait. So calling ahead may be a good bet to see just how much the wait would be for a walk-in. Upon arriving, I was given all paperwork quickly, signed in using the screen on the wall, and true to prediction, I was in a room within 30-45 minutes, which is better turnaround than I've had with an appointment at certain places. The waiting room is also stocked with magazines (and not with just medical pamphlets/medically themed magazines), which I always find helpful for passing the time. The nurse who saw me was lovely and extremely helpful, the doctor (or NP?) was in shortly thereafter, and my prescription was dialed in immediately to my pharmacy. While it was just a first experience, it was a good one, especially since Urgent Care can be so difficult to know what to expect. It may not always be this way, considering I came at 2 PM on a Thursday, but it was still a positive experience.

After waiting weeks for an appointment where they do walk-ins they had me wait one hour in the…read moreempty and silent waiting room and then 30 minutes in the exam room only to have the doctor come in listen to my breathing and stare at the laptop. Since my appointment they have sent me 5 emails, 11 text messages and 1 letter in the mail. To clarify that's what they sent me AFTER my appointment because they sent me more before the appointment but I deleted those messages and emails. They are out of their minds that is an harassing amount of communication I find it to be so aggressive egregious and disgusting I will never return and I will write a review everywhere I can and also complain to my insurance company. DO NOT GO HERE

After my arthroscopic surgery, I began gagging loads of blood. I was sent home by the nurses. I…read morecontinued gagging blood at home so I called the surgical center and the advice given to me was to just eat ice cream. I felt my lungs collapsing so I went to the emergency. I walked into the surgery perfectly healthy and almost lost my life afterwards.

Everything was a smooth process and the ladies were very friendly and kept me in good spirits…read more Very clean organized place, if it wasn't so far, I would definitely make this my go to place.

They offer a broad spectrum of care. The staff are professional. It's a really great clinic.read more

If I can give less stars, I would. They have the worst service. They are the most unhelpful and…read moresnobby. They pretend to be professional and caring, but after they they have done their billing they don't care a thing about you. They don't give a hoot. If I would tell them that it's an emergency and that I'm dying, I promise you they would either hang up the phone on you or they will say something like "Our next appointment is in three weeks.." They are the WORST!!

Angels in disguise…read more I have been sick for more than a week and finally went to the ER. Was treated HORRIBLY at the NYACK HOSPITAL ER. So I went to Best Care today and was immediately treated with respect and courtesy. Got in w/ barely a wait and was treated and on my way. The staff were absolutely amazing and accommodating, especially for someone who doesn't have insurance. As you know, sometimes we are looked down upon or certain Dr.'s don't work with you on payment methods. They made sure there was a way for me to get seen and taken care of - you can tell they really care about what they do. The Doctor even gave me a LIST of what to do and not to do to get better instead of just reciting some 'do this don't do that blah blah blah' routine and sending me on my way. I will definitely be making this my new primary place for Doctor's visits. Whether minor emergency or general physical, I HIGHLY recommend them!

My father just spent a week in Woodcliff after a bout with pneumonia in the hospital. He has…read moredementia and doesn't speak so my ability to get info from Woodcliff staff was crucial. I would like to suggest 3 things that did not happen for me: 1.) give family a contact point when a patient arrives so we don't have to spend time each day calling anyone whose name we could glean to get info. 2.) let family know if a therapist is on vacation! The main receptionist transferred me to the speech therapist 4 days in a row (where I left messages) w/o telling me that person was on vacation. 3.) make it clear to family who is in charge of what. I was trying to find out if my father is eating. I was bounced around to multiple people on a call and finally got a nurse, who told me I need to come there to see for myself. (I live a few hours away.) Not acceptable! I am sure everyone's doing their best but it was a pretty traumatic experience all in all.

Fabulous company. Woodcliff Lake has an incredible staff of aides who are caring and professional…read more The Physical Therapists are top notch and evaluate each person so their goals are met. The food was terrific and the kitchen staff takes great pride in their cooking. Andrew , the administrator, is available at all times for your feedback. I highly recommend this company.

The Montvale satellite is a great addition in NJ- instead of the big production going to NYC…read more Staff here are of the same caliber of the NYC MSK- professional and pleasant - nice people !

Top shelf professionals who model what humanity should be. They will hold your hand from start to…read morefinish. You are doing yourself or a loved one a disservice by choosing elsewhere.

EMERGENCY VISIT DUE TO A RAGING CASE OF POISON IVY. Upon my…read morearrival I was greeted by Associate Enile who was professional yet friendly. I filled out paperwork and waited a few minutes where I was then escorted to a room. The technician, also professional yet friendly, took my vitals and asked questions. After that the Dr and another technician came in to the room to give me my prognosis. I had to write this review on Yelp as so many Google reviews were negative. Great experience and zero complaints!

Clean office and friendly staff doesn't solve a medical issue. 2 visits for a sinus infection, 1st…read moreDr. didn't prescribe enough antibiotics to resolve issue. 2nd Dr. didn't prescribe anything. Neither Dr. looked at sinuses. A complete waste of my time and money. Went to ENT Dr. that I should have gone to in the first place. I doubt someone goes to medical school hoping one day to be working at a CityMd. Doctors end up here for a reason. Please save yourself time and money by going to a real Doctors office.

First time coming to this office location and as a Bergen county local I had no idea this location…read morehad been here for as long as it has. Easy to park compared to other valley offices as there is a private lot for this plaza. The waiting room was mostly empty when I was waiting for my appointment and check in was easy. The only complaint I had which is not valleys fault were other patients coughing and sneezing and not covering their mouths. I waited maybe 10-12 minutes before a nurse took me back got my height and weight and did intake questions before my doctor came in. Very efficient wait times compared to what I've experienced at valley specialists compared to PCPs.

I went to VMG today because I felt weak and had vertigo. The doctor diagnosed electrolyte…read moredisturbance due to lactulose I was taking prior to a colonoscopy. Eveyone was most helpful and I did not have to wait more than a few minutes. Many medical facilities employ receptionists who are rude and indifferent. Not so here. The receptionist was most helpful and courteous, as were the other staff. I highly recommend this facility.

Lifeline Urgent care was amazing ! Everyone there was so nice including the reception and The…read moredoctor was very knowledgeable and thorough. The nurse practitioner was great as well. So much better than any other urgent care facility I have ever been to with my family . I highly recommend! I want to update this review to let you know that the Dr went out of her way to help me tonight when I called the office after hours with a painful earache. She is amazing and I thank Lifeline Urgent Care so much for helping me tonight!

Went for a COVID test on a Friday morning and was assured it would be ready Monday morning as it…read morewas sent STAT, for a surgical procedure Monday. Not only wasn't it ready, but again was promised Monday night. I called Wednesday as I still haven't heard from them. Even no t for the kind people at the endoscopy center I went too, I would have done a costly and uncomfortable bowel prep for nothing. When I called the manager, George, rather than being apologetic, he became indignant and blamed everything on the lab, even though he had the result Monday night. I'm a physician, I wouldn't send my dog to this place.