I have been a loyal client of Urban Dog House for almost 10 years. I initially brought my German…read moreShepherd here for training back when it was Cooperhaus, and today, I trust them completely with overnight boarding for both my German Shepherd and my Golden Retriever. They always do a phenomenal job. During a recent 5-night stay, I loved receiving regular digital report cards filled with photos and detailed updates on how they were doing. It brings so much peace of mind. My German Shepherd can be reactive toward other dogs, but the staff handles him with incredible care and expertise. They ensure both of my pups are happy, safe, and well-cared for. I highly recommend Urban Dog House for training, daycare, and overnight boarding. They truly do an amazing job!

This is a review for their dog boarding services only! Urban Dog House is one of the most attentive…read moreand flexible boarding facilities I've been to! There is a lot of care and thought when it comes to your dog's needs. They were quick to pick up the phone when I called to check in on my dog. Based on what they told me, they do rotations for each dog so that they all get enough time outside of the kennel. I was very surprised to find out that they separate the play times by temperament and not by size. This was definitely something I hadn't considered when researching hoarding facilities. They also provide photos to help ease pet parents that their fur babies are doing fine. I would definitely board with them again!

When my cat showed up last Saturday with a broken tail, the vet informed me that an amputation was…read morethe only option. Facing the high cost of the procedure while already in a difficult financial position, I felt completely overwhelmed and started desperately searching for any avenues or options that could help. ​After hitting dead ends elsewhere, I finally made contact with the Humane Society of Silicon Valley. Not only did they step in to help me out financially, but they also showed genuine compassion, love, and care that completely carried me through one of the hardest moments I've faced. ​There is simply no way I could have gotten through this without them. Their kindness has had a profound impact on me, and I can honestly say it's going to make me a better person moving forward. There are not enough kind words in the world to express my gratitude. I am forever indebted to this organization. ​Thank you for the financial help, and thank you for showing such deep compassion, love, and care when we needed it most.

UPDATE: My experience with HSSV has opened my eyes to a deeply disappointing reality. As someone…read moreinteracting with a major animal shelter non-profit for the first time, I am amazed by the sheer bureaucracy and fragile egos you have to navigate just to ask for kindness, context, and empathy. After posting my initial honest feedback, a supervisor called to apologize. I do want to acknowledge that Marianne from the adoption team was kind, apologetic, and took the time to listen to my concerns, which I genuinely appreciated. But the Community Services Manager, Denise, subsequently called me back. In an incredibly condescending tone, she flatly denied my newly adopted kitten his standard 14-day post-adoption medical care (routinely offered to all adopters), in what I believe was direct retaliation following my review and complaints about my experience. When a shelter manager chooses to withhold a juvenile animal's healthcare safety net in a way that felt punitive rather than centered on the welfare of the newly adopted kitten, the system is fundamentally broken. No wonder well-meaning people are forced to avoid places like this, and in the process, the innocent animals are the ones who suffer. To the donors funding this organization: please look closely at both sides of the coin. The frontline reality does not match the compassionate mission they sell you. ------------ My main interaction was with Hailey, the adoption supervisor. I understand why HSSV reviews an adopter's history and wants animals in stable homes. What disappointed me was the lack of context, empathy, and actual counseling. I had previously adopted two kittens who were later rehomed together with friends who already knew and loved them. Later, I adopted two more. I kept one, who is still with me and thriving. The other already had significant diarrhea when I adopted her. I cared for her for about ten days until it resolved, paid for her shots, and later returned her after realizing a single-kitten household was a better fit for me. She was adopted within the hour. They don't notice that the kitten went back better than she came from the shelter. About a month later, I returned because I wanted a second kitten. I was choosing between two, but one had active diarrhea. Having just gone through that experience, I asked about her medical notes, how long it might last, the recommended recheck, and what support would be available if it continued. Instead of those questions being treated as part of an informed decision, I felt they were interpreted as evidence that I was "unsure." I was repeatedly asked whether I was sure, warned that another return could affect future adoptions, and told no kitten would be adopted to me that day. I understood being asked to go home and think; what troubled me was that even returning the next day with a clear decision might not be enough. I explicitly asked for help deciding which kitten might be the better fit based on temperament, medical needs, and my circumstances. Instead, the focus stayed on whether I was "sure enough." The previous day was almost the opposite. I was interested in several long-haired kittens still in crates and difficult to assess. I asked to spend time with them in a room and was told no. After about ten minutes, the counselor told me to decide or go to the back of the line. I had to ask for one more minute while she watched the time as I tried to decide about an animal I could care for for the next 15-20 years. That contradiction is my main concern: adopters are expected to make thoughtful, permanent commitments and may be scrutinized if a placement does not work out, yet there can also be pressure to decide quickly without enough opportunity to understand an animal's temperament or medical situation. My issue is not that HSSV screens adopters or has safeguards. It is how those safeguards are implemented. Asking questions, reading medical records, understanding temperament, or needing time to think should not be treated as lack of commitment. I wish the process had felt more supportive.

We sent our 1.5-year-old golden retriever for three weeks. We were stunned by the results. If you…read moredon't know anything about goldens, just know that they're very welcoming and friendly, but are also overwhelmingly energetic for the first three to five years. Think zoomies x 10. They're easy to train, but that was the issue. He would ignore our commands because he wouldn't feel like doing it. We asked Ryan to focus on three areas: recall, drop it, and going off-leash. We would spend 15-20 minutes chasing after him after he'd bolt out the front door. He thought it was a game. As you know, running out to the street can be dangerous. 'Drop it' rarely worked. He would have everything in his mouth - sticks, trash, balls - you name it. Sometimes, he'd have things that aren't edible in his mouth. And frankly, we never trusted him off-leash, that was asking for it. Everything was resolved when we brought our pup home. We were so proud of him! His recall was better, he never bolts out of the front door, and with that, we trusted him off leash (only in confined areas, of course). We're super grateful for Ryan and the SMS team. Now it's on us to continue with the training! One more thing to add: our pup had perpetuating issues with digestion/stool and paw and ear infections. It was the worst! We tried everything and spent so much money. Ryan suggested that we transition to a raw diet and we haven't had an episode since. I'm so thankful for that too!

My husband and I have 5 dogs. At the time we put 4 through…read morethe program because we did not have the 5th one. My oldest dog is 12 years old with no training. I soon got 2 more dachshunds and then a German Shepherd. Being that the 3 dachshunds had no training, we knew it was irresponsible on our part to have a bigger dog that was untrained. When I dropped off my first two (German Shepherd 6 mo. & dachshund 1 yr) I told Ryan, good luck! LOL They are very energetic since they are puppies and the GS was already taking in bad habits from the little ones. Always barking, was getting on top of our counters, very reactive. Typical dog stuff. After a couple days we received videos of them walking by other dogs and no barking! I was witnessing a miracle! After 2 weeks we got them back and we saw a MAJOR IMPROVEMENT. Dogs are dogs, so of course they are still a little reactive and bark, but it's much much much MUCH EASIER to stop it! No more haggling. I say quiet and they're quiet! Especially with as many dogs as we have, we had no idea how to train them all at once. Then they took in the other two dachshunds. The 12 year old and the 5 year old who are the most spoiled. To my surprise they were very disciplined the first couple of days! The little ones always pulled on the leash and was starting to hurt my shoulder. Not anymore!! They all walk beside me with no tugging. So now my husband walks the GS while I walk the 3 dachshunds. And yes they are actually pretty good at walking all together. IT IS POSSIBLE! Now that we have another puppy, a GSD Shar Pei mix, we have him into training too. Since the other dogs are into their routine, he falls into place. We also got him a place mat, and an ecollar. Not only does this program know how to train your dog, they are also very passionate and loving about it. You can tell they love your dog like it was their own. They are also very knowledgeable about the raw food diet. I highly suggest talking to them about it. I want to say a huge thank you to Jaden and Sam too who helped make this possible! Also, being that this is basically a franchise for dog training, it was a HUGE PLUS for being in a military family. Training is every week for the lifetime of the dog, so your dog can interact with other dogs that have been through the same program. My husband and I are moving across the country due to military orders, and we don't have to worry about the dogs not socializing with other trained dogs. They have someone out there too! I hope they are just as great as Ryan, Sam, and Jaden! We are truly going to miss this little family!

Amazing Dog Training session with Steve Miles of One Day Dog Training today!…read more My husband and I were "beside ourselves" with the incessant barking, lack of focus, dog walking struggles behavior that Finn (1 1/2 yr old) Maltipoo had started displaying over the past 6 months. We had tried various tactics, treats to rid Finn of his "bad habits" We were referred to One Day Dog Training through some close friends who had worked with Steve to train their 2 dogs. From the start.. Finn really took to Steve. Steve is personable, knowledgeable, and patient. His love for dogs is felt. He put our minds at ease from the start. Through the training, Steve took time to teach us how to better understand dog behavior and how we can better communicate what we want our dog to do...It was very enlightening. It was an education for us and Finn! At the end of our 3 hour session, we were really amazed to see a transformed young dog. We are soooo proud of Finn. The 3 of us have learned so much! Thank You, Steve!

I contacted Steve and One Day Dog Training upon the suggestion by a close friend who had worked…read morewith him several times over the years. Lana, my 3 1/2 year-old lab mix, a foster fail that I took in as a 2 yr old, was getting bigger and stronger, jumps on anybody that comes in the door etc. She's a sweetheart, but I needed to be able to mange her energy and size My other two dogs are small and this is the biggest dog I've had. I knew going into this training that it was me that needed most of the training! Steve explained that I needed to learn how to communicate with my dogs, that they communicate differently. What an eye-opener! Everything he explained made sense and in just the few hours we spent together, Lana was already following the cues that Steve taught me. Consistency and repetition is key. We are just 2 weeks in and the process is going great! Steve was absolutely terrific to work with. Somehow, he makes the whole process easy and effortless. His follow up calls to check in are much appreciated and he's available for questions that might come up. I'm so glad I made the call and was able to work with Steve.

As a first time dog owner, it has been quite an experience. Slime, my 1 year old Miniature…read moreSchnauzer-Terrier Mix, is a very lovable dog and the Goodest of Boys. However, I knew that I had to get professional help when I realized that I was going to be gone for a few hours, every day, once College began. I love Slime, but he had an extreme case of separation anxiety. I couldn't be in another room or right outside the door without him crying for me. He cried dramatically for hours, despite ensuring that his needs were met (food, water, and potty time). Yes, I know it hurts to have your dog cry for you. If he acted like this while I was still home, imagine how he would have been while I am at school? I took the time to find a reputable, and trustworthy dog trainer. I reached out to James. He explained to me the options of getting my dog trained. I choose to undergo the Board and Room Program, which is about 4 weeks. The 4 weeks flew by, and it was finally time to pick up Slime. I was filled with joy and held back my tears to not only be reunited with my little buddy, but to also see how much growth he has done. I was impressed and proud of the dog that my Slime has become. However, as with most things with life, it is not just a one and done deal, it is a continuous work in progress. James is a miracle worker who understands dogs on a deeper level than most of us could ever understand. I look forward to continuing using James' services in the future. If you truly LOVE your dog, then you must know that the Hardest Decision is the Best Decision to make for them.

He did train one of my dogs years ago, he did great with them. That's what I came back to train my…read moresecond dog, my second dog he did horrible with him. I will never go back.

Haley is AMAZING & incredibly knowledgeable! She has been helping us train (via private lessons)…read moreour 6mos old rescue & our pup has made incredible progress. She uses common sense dog training & I love how she gives us the leash. She instructs us so we learn how & what to do with our pup! Haley is communicative, supportive, & intuitive.

Highly recommend!!…read more I contacted Haley when I adopted my pup Sophie from the shelter and quickly learned she had intense separation anxiety and dog + cat reactivity. After my initial conversation with Haley, I was able to successfully work through the separation anxiety and cat reactivity on my own, then had a series of training sessions to address the dog reactivity. Before training, walks with Sophie caused me so much anxiety - we had to stay far away from any dogs to avoid the embarrassing meltdowns. Going on any trails near dogs was out of the question. With training, swapping her collar and lots of practice on our own, we now regularly walk busy trails and beaches and have fun! Sophie can now pass 10-20 dogs on Los Gatos Trail without issues. She prances along with so much more confidence now! I'm very grateful for Haley's help and for being so accommodating with us. Look forward to more training in the near future!

I hardly ever leave reviews, but I want to give hope to anyone who is struggling with their dog and…read morefeeling frustrated and helpless. The first year with my golden retriever, Luka, was extremely hard. He was a mouthy dog who had zero boundaries at home or outside. He would get excited or frustrated and grab/bite onto my shoes or clothes daily. Walking him became an impossible task because he was extremely dog-reactive, and he dragged me a couple of times while trying to chase another dog. Walking him also became a two-person job, with someone always on the lookout for other dogs so we could turn the other way. He also began to resource guard and snapped at my dad twice.. I had already spent thousands on another trainer and didn't have much success. I began to feel like this was just what life with Luka would be like forever. It got to the point where I felt scared of him, and the life I was giving him out of that fear wasn't fair to him. So I decided to try and get help one last time. I found Lori's page and after reading the reviews I became hopeful again. I took Luka in for an evaluation, and Lori recommended their board-and-train program. I can't thank Chelsea and Lori enough for everything they've done. I've learned so much about Luka, how to manage different situations, and how to better understand his behavior. We had training lessons throughout his board-and-train stay and afterward, because we are the ones who need most of the training! Chelsea did an amazing job with Luka. At home, Luka is unrecognizable in the best way. We can actually go on adventures outside without being terrified that we won't be able to handle him. Those who knew Luka before his stay and see him now always comment on how well he is doing. I cannot recommend Lori Hamilton's Dog training enough to anyone who feels like they've tried everything and is feeling discouraged. I am so thankful because it finally feels like Luka and I can start living life and enjoying everything around us.

Lori helped transform our 1.5-year-old golden retriever Ruben from an 87# spirited, jumping, land…read moreshark to a calm, obedient family member. He was an anxious, leash pulling, cat chasing, chewing, biting and jumping-- hiding inside an adorable shell. We started in Lori's group class, then did private one on one training with her and ultimately 4 weeks of board and train at her facility. She trained us and trained him and ultimately transformed life at home. Our 3 cats are now able to be in the same room as him. Our visitors no longer have him standing up on their chest in exuberant greeting. We can relax and have dinner without Ruben trying to eat our feet or running zoomies around the room. We can walk him without having our arms ripped out of our sockets. He is calm around other dogs. He is crate trained and easily goes to sleep at night. He has his own treadmill and works out twice a day, in addition to our daily walks. We been to Pack walks with Lori and 15 other dogs, all walking obediently through the Pruneyard shopping center. The dogs get to work on socialization and good manners on these field trips. Lori came to our house and we staged a meal with a visitor. It really helped us learn how to keep him on his best behavior during meal time with a guest!!! Our first year with Ruben was really tough, he was not the mellow golden retriever we anticipated. Lori's teaching changed everything. She provided the methods and the tools to help us have the best outcome and a relaxed home life with our beautiful dog; more than we ever expected!!!

Great selection of toys treats shampoos dog food.. they have cute outfits during holidays like…read moreHalloween and Christmas outfits they have harnesses collars leashes

We recently applied to adopt a cat through the adoption center at PetSmart, and the experience was…read morevery disappointing. It has been over a week since we submitted our application, and I have yet to receive any response. I've left several messages expressing our interest in adopting, but no one has returned my calls. From my understanding, the purpose of these adoption programs is to help pets find loving homes. Unfortunately, that did not seem to be the priority here. It's frustrating to hear the message on hold about doing "anything for pets," yet potential adopters cannot even get a simple call back. Because we never heard from anyone, we ended up visiting Petco, where we were able to adopt a kitten the very same day. He is now in a loving home, which is exactly what these animals deserve. PetSmart has the resources and platform to do great things for pets, but the adoption process at this location needs serious improvement. These animals are depending on you to help them find homes. Please do better.

We (husband, myself & our large boxer Monty) love Allie's…read more We hadn't been traveling much. Hubby gets deep in his feelings around the pets. Add to that a bad experience boarding our last dog. Times that by the fact that Monty has had behavioral issues, and we were grounded. We didn't have anywhere we could trust to take care of him, especially with Monty's outgoing personality. I started taking Monty to Allie's for daycare when I started working nearby (even though we live in SF). I'd pick him up at the end of the day and he'd be comatose, something we deeply appreciate as boxer parents. I appreciate Allie's tell-it-like-it-is, roll-up-your-sleeves approach: what you see it what you get, and the lady is dedicated to her dogs -- and those in her care. As we grew to love Allie and appreciate Monty's experience at daycare, we dared to have him boarded there. It was such a sane experience. He had a behavioral issue, which Allie handled like a champ (which is amazing), and he didn't get excluded or punished; she just dealt with it. We were able to see him in vids and pics on IG during the day, putting the worrisome hubby's mind at ease (no easy task). We have now boarded him 4 times, and can tell Monty has the best time. How? This needy only child acts like he barely recognizes us and sleeps long hours once we get home. His cup is full in every way. Nothing happier for a dog owner than coming home to a safe and happy pup. :)

Allie's Doggie Day Camp is the best. I have been taking my dogs (a black lab and two rhodesians)…read morefor over 5 years. She does a thorough vetting process to make sure your dog will fit into the pack and the dogs follow the rules. She communicates well and gives feedback on your dog's behavior. And my Rhodesian, Hercules, loves going to Allie's. As soon as we turn on the street for drop off, he is aware and gets excited (I am somewhat jealous!). She also offers nice extras like baths that are super helpful. I recommend Allie's with all paws up!

My dogs Maurice and Gordo seem to really enjoy being here! They walk right into the doors and they…read morecome running out very happy. It's been a few days only using their boarding and daycare services and so far so good. It's also affordable and very close to my house. We'll be back for sure!

I really wanted Red Rover Daycare to work out because their package pricing is much more affordable…read morethan Wag Hotels, and I'm on a budget. I do want to mention that the staff was friendly on each of my accounts. I went in hopeful--the tour was a nice gesture, and I appreciated that they offer cameras for monitoring. Unfortunately, the week I brought my dog in, the cameras were down due to Wi-Fi issues, which I understand can happen. However, my concerns started after the first day. When I picked Maui up, he urgently needed to go poo. After we got home (about a 45-minute drive), he drank almost an entire bowl of water. This made me question whether he was being given enough water or regular opportunities to relieve himself during the day. The same thing happened the second day. When I picked him up, he immediately drank water from a bowl they had outside immediately and had an extremely long pee--lasting over a minute--which again made me feel like he wasn't being let out frequently enough. On top of that, I noticed a very unpleasant smell coming from him in the car. When I checked, there were stains on his chin and belly that smelled far worse than urine. This raised concerns about cleanliness, either in the kennels or play areas (which were not included in the tour). I truly wanted this to be a good, budget-friendly option, but based on my experience, I would rather pay more elsewhere to ensure my dog is properly cared for. Saving money isn't worth compromising my pet's well-being.