I've used Washed Wright for years, and they've made laundry a non-issue. Same-day pickup and…read moredelivery, folded, at a price that's honestly hard to beat. They're also the kind of business you can trust. I once sent in a pair of pants with my wallet still in the pocket, cash and all. I had no clue where it had gone. It came back with my clean laundry, cash untouched.

The quality of work, timeliness and customer service exceeded expectations! I had surgery 6 weeks…read moreago and 8 days ago my dryer died and it will be 5 days until the part arrives. The team at Washed Wright made it happen in 24 hours with pick up and drop-off and a friendly smile. I highly recommend them and would use them again. All natural products, washed and folded better than I do myself.

I've used IBC a few times in the past and most recently took 5 pairs of faux leather bottoms, 3…read moretops, and 2 shorts. After being quoted $15 per pair of faux leather bottoms, I decided against having them serviced since that was far more expensive than the at-home wash and dry I could do myself. For 2 short s& 3 blouses, I paid $23 total. The Black-owned family establishment offers friendly, fast, and high-quality service. I dropped my items off on a Tuesday afternoon and they were ready two days later. I will return, though I noticed that their daily specials have been reduced quite a bit when compared to earlier former promotions (i.e. 5% off for shirts on Tuesdays and pants on Wednesdays, when before it was a 20% discount...). Be sure to bring your invoice at pick-up to ensure a smooth process.

I have been taking my clothes here to be cleaned and pressed since they have opened. Their service…read moreis quality and they are kind to boot. Highly recommend!

Don't waste your time. They will start out doing a decent job and then you'll begin to notice that…read morea few items weren't cleaned or were [somehow] partially cleaned. Customer service is poor! It's hit or miss with this cleaners. Sometimes my clothes SEEM cleaned and others times, it's is clear they simply pressed them without cleaning. Pressing is also hit or miss. When a redo is requested, the garment returns looking as if nothing was done. And, the clothes never smell "clean." They either don't have a smell or a slight scent of a cleaner used to mask an uncleaned garment.

Gives us a great deal and fixed my work jacket. The inside lining was longer than the outside…read morematerial..

Really bad service and manager in the store located at 10828 W Broad St, Glen Allen, VA 23060…read more I brought two down jackets for cleaning. After I picked them up, I discovered that the down filling inside both jackets had become severely clumped together in the corners of the quilted sections, leaving many areas with little or no insulation. As a result, the quality, appearance, and functionality of these jackets were significantly compromised. The manager repeatedly stated that the store could attempt to clean the jackets again but is not responsible for any damage or changes to the condition of the garments. Rather than discussing a reasonable resolution, he continued to repeat this position and spoke in a manner that I found unprofessional and dismissive. Thanks for your reply. The concern is that the manager has stated that the store will not accept responsibility or provide compensation for the damage already caused. Although he has offered to re-clean the garments, he has also made it clear that the store will not be liable if the jackets remain in the same condition or are further damaged afterward. Given that position, I do not believe it is reasonable to authorize another cleaning attempt. I am concerned that doing so could be used to argue that the store is no longer responsible for the existing damage if the condition does not improve to an acceptable level.

Shirt still dirty underarm as much deodorant as when I left it, probably won't use them regularly,…read moreno refund, don't want you to try it again, that's ridiculous,don't even check clothes before bagging

They do very good work. The staff seem to be friendly. I plan on returning with everyday laundry…read moreand dry cleaning needs. They also did several blankets for me that were also excellent. I only wish they had a quicker turnaround.

Have used them many times, and while they are not the closest to my house, I still drive over there…read morebecause they are the best! I wish for their sake they were in a better location, because the Starbuck drive-thru wraps around and can trap you in a parking space.. They do great work at fair prices. 5 stars!

The Innsbrook location of Puritan Cleaners showed me today the very definition of customer care and…read moreservice. If you have read my 3 star review please see the rest of the story. I recommend Puritan Cleaners and this particular location is where I have been a customer for nearly 20 years. Today Tiffany who is amazing cared for me in a professional manner that exceeds customer service. If you read about my shirt dilemma then please realize I now have the shirt and it looks great. I started using Puritan cleaners when I was mostly taking in shirts for work. Back then I was doing the laundry for the family and one member of my family needed his shirts cleaned professionally. I was always impressed with the work that Puritan offered as well as the convenience. I am one very happy and satisfied customer! Thank you Sara, Tiffany and everyone at Puritan Cleaners Innsbrook.

They hemmed my bridesmaid's dress for my sister's wedding really well!! I appreciated the thank you…read moreletter too!

I am just moving away from Richmond this November to Charlotte NC and one thing I will miss is…read morePuritan Cleaners(Nukols Road location). I never had an issues and how many places are open on Sunday(at least the Nuckols location was open Sunday). I travel quite often for work and so happy to bring my dry cleaners on Sundays. Service is so important to me and will miss the high level they provided during my time here in Richmond. Please consider this dry cleaners. They are top notch! Mark T.

I was welcomed my first visit by Matt who treated me as if I had been bringing my dry cleaning…read morethere for years. He was friendly and funny, and he asked me clarifying questions to ensure my items were cleaned and pressed they way they needed to be. I was treated as a valuable customer, my clothes were ready fast and in perfect condition. I'll never go anywhere else!!

It seems this place is locked up during regular business hours a lot.It's happened multiple times…read morewhen I've had something to pick up or drop off. Today there was a sign they'd be back at 2:30. Lights on. Open sign on. No one ever came back. Checked multiple times. Another women pulled up and said she'd been checking throughout the day as well. Needed those items today.

These folks are extremely reliable and helpful. They found a comforter I had left in 2004 and found…read moreme to return it after ten years! Good thing because the replacement comforter has been eaten by my dog. High marks!

They never answer or return calls.. not once , but twice . There are other options for sofa covers…read morebut if you gave bad service from the beginning, I hate to see the end.

We had 8 panels of drapery and another 8 sheers cleaned by them The charges were exorbitant! $700…read moredollars! This fee is unconscionable fee. My husband was told that they cost so much because they charged by pleats. NONE OF OUR CURTAINS HAD PLEATS! Had we known ahead of time that we would be robbed by them we would not have used this business. I can understand up charges for fabrics like silk and satin but ours were cotton, polyester, and rattan! We paid it because we are decent people who pay our bills but we really shouldn't have. I am sick!

They're awesome in every way. Deb assigned me to Emily who took amazing care of my MIL. Their…read moreprices were so reasonable, they instantly called me back and got me taken care of, and the laundry service was fantastic. My MIL has Alzheimer's, and Emily was just as sweet as could be with her. She sends me a picture before and after each time, which is so helpful since I live in Atlanta. Emily dealt with complicated instructions perfectly, and was just so helpful in every way. I would recommend them to anyone without hesitation! Thank you, thank you, thank you Deb and Emily!

Deb replied to my inquiry right away with reasonable pricing and a great turnaround time! Thank you…read morefor the peace of mind knowing that my laundry pile up will get be taken care of before we move. I will definitely be using Deb's services again!