I've used IBC a few times in the past and most recently took 5 pairs of faux leather bottoms, 3…read moretops, and 2 shorts. After being quoted $15 per pair of faux leather bottoms, I decided against having them serviced since that was far more expensive than the at-home wash and dry I could do myself. For 2 short s& 3 blouses, I paid $23 total. The Black-owned family establishment offers friendly, fast, and high-quality service. I dropped my items off on a Tuesday afternoon and they were ready two days later. I will return, though I noticed that their daily specials have been reduced quite a bit when compared to earlier former promotions (i.e. 5% off for shirts on Tuesdays and pants on Wednesdays, when before it was a 20% discount...). Be sure to bring your invoice at pick-up to ensure a smooth process.

I have been taking my clothes here to be cleaned and pressed since they have opened. Their service…read moreis quality and they are kind to boot. Highly recommend!

Gives us a great deal and fixed my work jacket. The inside lining was longer than the outside…read morematerial..

Easy parking, friendly service, the cashier even gave me an extra coupon she had at the counter!…read moreNow that's amazing! She reminded me that they also offer coupons on line and in local circulars for customer convenience! I saved a bundle without being "taken to the cleaners" so to speak! I got here just before 10:00 and my hubby's garments will be ready after 5:00! Super fast!! I brought in about 1/2 dozen dress shirts and about a dozen sweaters (getting ready for the autumn and winter season early!) and was impressed by the in and out swiftness! They offer free delivery and pickup with a $30 minimum. So far I'm super impressed! Thanks for providing RVA with a great service at reasonable prices! You get a clean bill of health!!

Thanks. Great service and my clothes were ready and perfect a couple of hours before I expected…read morethem. Well done.

Do not trust them with your personal bag. They told me they'd give me mine back and then they threw…read moremy tote bag in the trash. 10 dollar credit for tote wasn't great but whatever. Folding is good Their dry cleaning is low priced for a reason. Came back with stains not there before. If it's a nice item go to a reputable local dry cleaner instead.

Have used them many times, and while they are not the closest to my house, I still drive over there…read morebecause they are the best! I wish for their sake they were in a better location, because the Starbuck drive-thru wraps around and can trap you in a parking space.. They do great work at fair prices. 5 stars!

I dropped off a pair of Uggs to have cleaned for the first time. No warning they might shrink or…read morebe discolored. I picked them up and they were discolored but I thought I could use a suede brush to smooth them out. Then when I got home I tried them on and they did not fit they shrunk to a point where they are uncomfortable. They fit me fine before so I took them back today to ask them what happened and she said that it wasn't my fault but it also was not their fault I asked her if magic caused them to shrink and she said yes. I asked for the owner's phone number and she refused to provide it to me. I told her that I would be filing a claim with the Better Business Bureau and she didn't seem to care. I was also not offered a refund. They also refused to file an insurance claim. Don't clean your Uggs and don't go to this place.

The Innsbrook location of Puritan Cleaners showed me today the very definition of customer care and…read moreservice. If you have read my 3 star review please see the rest of the story. I recommend Puritan Cleaners and this particular location is where I have been a customer for nearly 20 years. Today Tiffany who is amazing cared for me in a professional manner that exceeds customer service. If you read about my shirt dilemma then please realize I now have the shirt and it looks great. I started using Puritan cleaners when I was mostly taking in shirts for work. Back then I was doing the laundry for the family and one member of my family needed his shirts cleaned professionally. I was always impressed with the work that Puritan offered as well as the convenience. I am one very happy and satisfied customer! Thank you Sara, Tiffany and everyone at Puritan Cleaners Innsbrook.

They hemmed my bridesmaid's dress for my sister's wedding really well!! I appreciated the thank you…read moreletter too!

I am just moving away from Richmond this November to Charlotte NC and one thing I will miss is…read morePuritan Cleaners(Nukols Road location). I never had an issues and how many places are open on Sunday(at least the Nuckols location was open Sunday). I travel quite often for work and so happy to bring my dry cleaners on Sundays. Service is so important to me and will miss the high level they provided during my time here in Richmond. Please consider this dry cleaners. They are top notch! Mark T.

I was welcomed my first visit by Matt who treated me as if I had been bringing my dry cleaning…read morethere for years. He was friendly and funny, and he asked me clarifying questions to ensure my items were cleaned and pressed they way they needed to be. I was treated as a valuable customer, my clothes were ready fast and in perfect condition. I'll never go anywhere else!!

It seems this place is locked up during regular business hours a lot.It's happened multiple times…read morewhen I've had something to pick up or drop off. Today there was a sign they'd be back at 2:30. Lights on. Open sign on. No one ever came back. Checked multiple times. Another women pulled up and said she'd been checking throughout the day as well. Needed those items today.

These folks are extremely reliable and helpful. They found a comforter I had left in 2004 and found…read moreme to return it after ten years! Good thing because the replacement comforter has been eaten by my dog. High marks!

They never answer or return calls.. not once , but twice . There are other options for sofa covers…read morebut if you gave bad service from the beginning, I hate to see the end.

We had 8 panels of drapery and another 8 sheers cleaned by them The charges were exorbitant! $700…read moredollars! This fee is unconscionable fee. My husband was told that they cost so much because they charged by pleats. NONE OF OUR CURTAINS HAD PLEATS! Had we known ahead of time that we would be robbed by them we would not have used this business. I can understand up charges for fabrics like silk and satin but ours were cotton, polyester, and rattan! We paid it because we are decent people who pay our bills but we really shouldn't have. I am sick!