I've used IBC a few times in the past and most recently took 5 pairs of faux leather bottoms, 3…read moretops, and 2 shorts. After being quoted $15 per pair of faux leather bottoms, I decided against having them serviced since that was far more expensive than the at-home wash and dry I could do myself. For 2 short s& 3 blouses, I paid $23 total. The Black-owned family establishment offers friendly, fast, and high-quality service. I dropped my items off on a Tuesday afternoon and they were ready two days later. I will return, though I noticed that their daily specials have been reduced quite a bit when compared to earlier former promotions (i.e. 5% off for shirts on Tuesdays and pants on Wednesdays, when before it was a 20% discount...). Be sure to bring your invoice at pick-up to ensure a smooth process.

I have been taking my clothes here to be cleaned and pressed since they have opened. Their service…read moreis quality and they are kind to boot. Highly recommend!

The Innsbrook location of Puritan Cleaners showed me today the very definition of customer care and…read moreservice. If you have read my 3 star review please see the rest of the story. I recommend Puritan Cleaners and this particular location is where I have been a customer for nearly 20 years. Today Tiffany who is amazing cared for me in a professional manner that exceeds customer service. If you read about my shirt dilemma then please realize I now have the shirt and it looks great. I started using Puritan cleaners when I was mostly taking in shirts for work. Back then I was doing the laundry for the family and one member of my family needed his shirts cleaned professionally. I was always impressed with the work that Puritan offered as well as the convenience. I am one very happy and satisfied customer! Thank you Sara, Tiffany and everyone at Puritan Cleaners Innsbrook.

They hemmed my bridesmaid's dress for my sister's wedding really well!! I appreciated the thank you…read moreletter too!

I would recommend Best Cleaners for alterations because of the great customer service, speed of…read morework, and price point. I brought a dress in expecting alterations to take a month and the ETA was just 2 days later (and it was ready at that promised date). The dress came out a tad shorter than expected (which I can solve by getting different shoes) and without me even asking the owner(?) gave me a discount. In my book this is great customer service. The owner was very nice and professional when I dropped off and picked up my dress so 5 stars for customer service. The quality of the hemming (once I adjust with new shoes) is also 5 stars.

I left Puritan because of their unbelievably high prices. I started going to Best Cleaners for 2…read moreyears now and I am extremely pleased with the service. He hasn't lost any clothing in two years but Puritan did. Try comparing the differences in prices.... it's crazy how much I was paying at Puritan! He does alterations and I have to say, he does very impressive work. Prices are great, service is prompt, and he does really good alteration work.

Friendly and efficient service. My clothing is clean - without a lingering odor of strong…read morechemicals.

Great customer service! Clothes come back looking great. Reasonable prices. Service is quick as wellread more

Love this puritan have been coming here for years. CJ at…read morethis location is super helpful!

I will say that this Puritan has more or less the same wait times as the others. You can get your…read moreclothes dry cleaned very quickly and it comes out great. The customer service could be improved my just a little bit. They aren't bad people nor are they rude. It's more about just reading the situation. Example: I picked up my suits, and other items (a lot of things) and they told me the don't add the plastic straighteners that go on the collard. Not a big deal, but if you see someone with their hands completely full, you would think to just get some for the person real quick. Additionally, I recommend they invest on getting some kind of cart rack. I had to struggle to get them all out to my car and one of those would have made the experience all the better

Do not trust them with your personal bag. They told me they'd give me mine back and then they threw…read moremy tote bag in the trash. 10 dollar credit for tote wasn't great but whatever. Folding is good Their dry cleaning is low priced for a reason. Came back with stains not there before. If it's a nice item go to a reputable local dry cleaner instead.

Really bad service and manager in the store located at 10828 W Broad St, Glen Allen, VA 23060…read more I brought two down jackets for cleaning. After I picked them up, I discovered that the down filling inside both jackets had become severely clumped together in the corners of the quilted sections, leaving many areas with little or no insulation. As a result, the quality, appearance, and functionality of these jackets were significantly compromised. The manager repeatedly stated that the store could attempt to clean the jackets again but is not responsible for any damage or changes to the condition of the garments. Rather than discussing a reasonable resolution, he continued to repeat this position and spoke in a manner that I found unprofessional and dismissive. Thanks for your reply. The concern is that the manager has stated that the store will not accept responsibility or provide compensation for the damage already caused. Although he has offered to re-clean the garments, he has also made it clear that the store will not be liable if the jackets remain in the same condition or are further damaged afterward. Given that position, I do not believe it is reasonable to authorize another cleaning attempt. I am concerned that doing so could be used to argue that the store is no longer responsible for the existing damage if the condition does not improve to an acceptable level.

Natalie always does quality work & they are willing to explain the process on some more involved…read moreitems I have brought in. There is a congenial atmosphere in there & I actually enjoy getting things altered. Deborah O.

I gave a Pant for alterations. She did a good job, great value for money. Good interaction. I wish…read morethey are near my home

Old Dominion Cleaners has provided the best customer service I have ever experienced! I have chosen…read moreOld Dominion Cleaners to help me launder all of my sheets, as I am a massage therapist in need of a pickup/drop off service. I have to say, I am in awe of how lucky I am to have found such wonderful people. The customer service is worth every penny you will pay here... and the prices are unbeatable!

Outstanding doorstep service that delivers perfectly folded and cleaned laundry twice a week…read more Price and customer service is far superior to any comparable service in Richmond. We've tried two other doorstep laundry services, having fired both for miserable customer service, billing errors and poor service. ODC is the only Richmond laundry service to consider!