Friendly service. She's able to compare prices at multiple companies to get the best product and…read morerates.

Absolutely phenomenal! Shannon was able to take care of all my needs very quickly, I am a hard…read moreperson to please (lack of patience) and I was very pleased with all her hard work! She definitely needs to be recognized. AND on top of handling everything quickly she was the sweetest person to speak to and was able to answer all my questions. Great work to the team at Heartland Shannon, John and Kristina!!

I would like to recognize Jalah Turner of United Heartland Insurance for her consistent follow-up…read moreand insuring everything is correct from start to finish. Thank you, Jalah for the smooth transition.

Brian always comes to the table very prepared with money-saving options, no-pressure options, and…read morethe items that fit my personal needs. No hard sell, just honest open dialogue.

Not sure why Mr. Ackerman is soliciting my business with a photo of my home when I don't live…read moreanywhere near him or his office. The only thing that might be more offputting is seeing that others have complained about the exact same thing and he asks for their name and address to take them off whatever list he's using rather than acknowledge it's unwanted and discontinuing the practice. That tells me he's willing to bother an unlimited number of people with these mailings in exchange for the few he might hit on. Hard pass, Brian.

I went in yesterday for an appointment to discuss plane tickets, hotels, and attractions for an…read moreupcoming trip. I scheduled my appointment with Carly, but she was busy when I arrived, so a woman who said she was her manager took me instead. This manager was one of the most unpleasant people I have ever dealt with in customer service. She was rude, dismissive, patronizing, and the whole interaction felt more like a confrontation rather than getting travel advice. She talked down to me the entire time, looking at me like I was stupid anytime I answered her questions. Carly was wonderful, exactly what you'd expect; she was kind and very helpful. But her manager had an abhorrent attitude and should not be working customer service in my opinion. As a manager, you are the face of your location, you set the tone for your environment. Whoever this woman was, was not that. Her position should certainly be reevaluated and she should be retrained at the least. Props to Carly for being great.

Have been a long-time AAA member. The Hamilton branch has good customer service. Typical stop for…read moreme is to get a map and whatever brochures available for the region we are traveling to. Stopped in recently to request information on the Finger Lakes region and was greeted promptly. Along with requested items received a few tips on a couple of attractions in that region.

Worst insurance company I've ever dealt with. They insured me from Oct 23-May 24. Did not cancel my…read moreprevious policy so I was paying double. Could not keep info straight. Yelled at me, blaming me for insurance cancellation. When I recently wrote a review of them, they denied ever being my insurance company and asked that I remove my review. The man is loosing his marbles. Don't know how they stay in business.

I cannot say enough about this wonderful insurance agent Dan Purcell who works here! He has saved…read moremyself over $1000 a year and so I referred my sister over and he saved her a ton of money too. I've never met him we've done all of our business over the phone and no I do not work for these people I just can't tell enough people fast enough how much money this guy can save you!

Taunya was Very nice and helpful. Very fast response times and very knowledgeable. Thank you for…read moreall you do.

If you need service and insurance that actually covers you, then this is the place to go to. Not…read moreall state farm agents are the same, service like Taunya's is top notch. How this helps!