Had a really great, smooth transaction with Konstantin. Very nice to work with. Excellent…read morecommunication and went out of his way to make everything perfect. Highly recommend.

I stopped by recently to see if they could repair an Anna Beck Ring. Though they were unable to…read morerepair, they gave me some guidance and treated me like royalty while there. They offered me a cold water on that hot day, and even cleaned a diamond necklace I was wearing! It was stunning after they cleaned. I had no idea how dirty it was. The woman that helped me was kind enough to show me a gold shrimp ring that I would love someday. Was a great experience. I'd love to go back and SHOP someday!

Ligit!!…read more Professional and honest. We took a watch to get service... Wing Yu was helping us and after testing it, he said you don't need it. We were surprised with that because we thought for sure we will spend some money He showed us around and gave good recommendation. At the same time not too pushy. There is a policeman outside and doors are always locked so for sure these protocol help ensuring the safety while being there FYI... appointment needed

I always find it helpful when reviewers update their reviews, so I'd like to update mine…read more Prior to my review earlier this year, there was no proactive outreach from Kerns to keep me updated on pieces matching my interests. I don't blame them, though--I'm sure they deal with a lot of window shoppers--but I did my best to engage with them seriously. After my review, Chris sent me an email to say that I haven't been forgotten and that my timepiece requests remain important to them, but that they do not currently have any pieces to offer me. I would be remiss if I didn't say that I wasn't disappointed, especially after waiting a few years now. Their customer service remains very professional and friendly, but it's probably on me to do a better job of managing my expectations.

Big shoutout to Emma and Olga for helping me out today! I've been meaning to get my wedding band…read moreresized for eons since having a baby over 6 years ago, my ring just doesn't fit the same as it used to. I've been putting it off forever but when I also happened to get a pearl bracelet from my husband for Christmas that got damaged and warped, I knew I needed to get it fixed. Since the original jeweler who made my wedding band and engagement ring went out of business many years ago, I needed to find a new local jeweler to help with my jewelry. After many very prompt back and forth messaging via Yelp, I finally found time in my busy mom life schedule to swing by and get my jewelry looked at! Olga and Emma were so kind and patient while discussing with me what we could potentially do with the bracelet. The ring resizing discussion was easy and we were able to settle on how much bigger I'll need the band. They send their jewelry offsite for repairs and were very clear and communicative about the process and cost. Loved my interactions with the staff and think I've found our new local jeweler for all our jewelry needs!

This review is not about a specific sale but rather the customer service experience we encountered…read more We had to check the condition of our wedding ring. Found out the prongs were still in good condition (after we were told from an another jeweler that they needed to be repaired-their estimated was around $2,500). Then, Atif, cleaned the ring and another one, free of charge. Thank you!

A great experience at Topper! Took in two Omega watches for service, my wife was eyeing a new…read moreConstellation, and we traded in her watch for the new one. Rob made our buying experience first class. Attentive, knowledgeable, and professional. And a glass of champagne while he sized the bracelet. A true top-notch jewelry store. And a beergarden in the back!

Went in and had a really great experience. The associates were friendly and checked in a few times…read morewhile I browsed. Then Jay ended up helping me with my purchase. She was very friendly, personable and knowledgeable! She even made sure to have me stand in a sunny area to see how the watch looks under natural light. The shop was beautifully organized, clean and stocked well. Highly recommend!

I can't say enough great things about Felicia at Geoffrey's in San Carlos! From the very beginning,…read moreshe has gone above and beyond to make sure my fiancé and I had the absolute best experience while choosing our rings. Her attention to detail, patience, and genuine care truly set her apart. We each now have two rings from Geoffrey's, and we couldn't be happier - not only with the incredible quality, but also with how thoughtfully everything was presented to us. Every visit feels special. The showroom is always spotless and beautifully displayed, and what I appreciate most is that I've never once felt pressured or rushed. Felicia creates such a comfortable, welcoming environment, which is rare and so important, especially when making meaningful purchases like these! We'll absolutely continue coming back to Felicia for all of our future jewelry. She's simply the best!

Kept forgetting to update. I went to pick up my items and I…read morefeel like they didnt place the missing diamond very well on my bracelet. All the diamond shine from all the angles, but the one that was replaced looks like empty space at some angles. Not sure what the quality of the diamond is or why it looks like that but fine. so be it. The ring: I asked for a service report and they didn't have it. I asked how many diamonds were loose, and they said they didn't have that information. I'm just a bit shocked that an established place doesn't have service reports for repairs? I feel like that's standard when you get work done on anything. I just feel like it was a little scammy because they didn't have a report AND couldn't tell me how many diamonds were loose and which ones. I'm sorry to say they lost my business and I'll have to search elsewhere for repairs and for a future engagement ring.

Nah. I came in here today to check about the price that they would give me for a 14k ring. The guy…read moredidn't even greet me, lacked warmth and basic customer service skills. I definitely wouldn't recommend coming here.

Got my engagement ring's prongs fixed up here. Great work and fast--got my ring back in a day…read more Happy to have this business nearby.

This review for Bonnie is long overdue. She made my engagement ring in 2023 and even though I…read morerarely write reviews, she absolutely deserves the praise. Maybe the delay ended up being a good thing because after years of daily wear, I can confidently say that my ring still looks as beautiful as the day I got it. Back in 2022, my then-boyfriend and I were deep in the engagement ring rabbit hole, obsessing over diamond certificates and getting frustrated with the options other jewelers were showing us. I found Bonnie through her YouTube videos, which were quite informative, but I'll admit as a Gen Xer, I was initially skeptical of someone with such a big social media presence. Meeting her completely changed my mind. I came in convinced that I wanted a thin pavé band with a full diamond tulip basket. Bonnie was honest and blunt that it was the exact opposite of what she'd recommend for my lifestyle. She would have made it if I insisted, but she warned I'd probably be sending it in for repairs constantly. She was right and I'm so glad I listened. Instead, she helped us create a shared prong setting inspired by the Golden Gate Bridge, a place that meant a lot to our relationship. She executed it perfectly! If you see the Eloise setting on her website, my fiance and I were actually the inspiration for it. The ring is comfortable, durable, and fits perfectly flush with the eternity wedding band (with the same shared prong setting) she later made for me as well. Years later, it has held up beautifully, which really validates all the practical advice she gave me from the start. What really sets Bonnie apart is her honesty and expertise. More than once, she talked me out of choices that would have looked beautiful but worn poorly over time, including convincing me to add the thinnest possible spacer band between my engagement ring and wedding band to protect them from rubbing directly against each other. She also talked my fiance out of getting a bigger stone even though it meant less money for her. The diamond she sourced sparkles like no other. Another detail that I especially appreciated was that when the ring was finished, she coordinated only with my fiance so that the proposal was still a complete surprise. We trusted her so much that we also had her custom-make my husband's wedding band and once again she balanced practicality with bringing his vision to life perfectly. I went into this process with very fixed ideas about what I wanted and Bonnie gently but firmly steered me toward choices that were better for my lifestyle and longterm wear. She's knowledgeable, detail oriented, honest, and incredibly talented. She may seem pricey at first glance, but after going through this process with her, I genuinely think her expertise is priceless. She saved us from expensive mistakes, created rings that have held up beautifully over time, and delivered something even better than what we originally thought we wanted. Every time I look at my rings, I'm reminded of our beautiful Golden Gate Bridge love story and they bring me so much joy.

Omg where do I even begin? By Bonnie achieved something that other jewelers could not... which was…read moreto make me 100% happy and satisfied with my engagement ring! Before my fiancé proposed, we spent about a year going from jeweler to jeweler (east coast and west coast) to find one that had the craftsmanship that I was looking for. It was a long road and my fiancé wanted me to love my ring. So we really took our time. And then we found By Bonnie Jewelry! What I love about By Bonnie is the time that she and her team take to listen to their customers' needs. The curation, craftsmanship, and detail they take into account when designing a piece is beyond impeccable. Bonnie was able to envision and capture exactly what I wanted. Lucie was absolutely wonderful with helping me try on rings in the atelier, providing suggestions, and she was basically our Sherpa throughout the whole process! She was could easily text or call her throughout the whole process. The ring is perfect in every way and I couldn't be happier! My ring is a yellow gold bezel marquise diamond with channel set baguettes along the ring on each side! The bezel is just so sleek and impeccable, I've never seen a cleaner bezel. It's truly beautiful and I stare at my ring every day . Thank you again so much Bonnie, Lucie, and team! Can't wait to come back for our wedding rings!

I worked with Humberto to buy my jewelry and it was the most respectful, professional experience…read more I did meet with a few jewelers in SF, Marin, and Palo Alto and chose to work with Humberto because he's a different kind of human. I would only consider buying and selling jewelry with Humberto from now on. Class act.

I met Humberto (Bert) approximately 20 + years ago through a mutual friend. Bert helped me with…read morefinding and designing my wife's engagement/wedding band (we had gone to a few other jewelry's before with no luck). He also helped us find a diamond that matched a diamond my wife already had to make them into a pair of earrings. He has also helped us with other jewelry and Rolex watches. We have gone a few times to Jewels of Manaco and not purchased anything and still treated with respect/courtesy (very honest and respectful/smart person). I strongly recommend Bert if you're looking for an honest person to do business with (prices to jewelry/watches are very reasonable). Robert M

An amazing locally owned shop where even the smallest repairs are treated with the same care and…read moreattention as custom design projects. My experiences with Richard, the owner, are always enjoyable, and his craftsmanship is consistently excellent. I highly recommend Nuance Design Jewelry.

Bought in a ring that split. They fixed it, polished it and it looks way better then when I 1st…read morebought it in. Great craftsmanship. Owner is also very friendly and helpful.